Bose SoundDock Portable Owners' guide - Page 12

TAB 8 TAB 7 TAB 6 TAB 5 SOUNDDOCK® PORTABLE DIGITAL MUSIC SYSTEM TAB 4 TAB 3 TAB 2 English Problem No sound and your iPod/iPhone is not charging Your iPod/iPhone does not respond to the SoundDock remote control What to do • Make sure your iPod/iPhone is firmly seated in the dock and the SoundDock® Portable system battery is charged or the power supply is plugged in properly. • Remove your iPod/iPhone from the dock, wait five seconds, and return it to the dock. • If the power supply is in use, make sure the power outlet is functioning properly. • Unplug the SoundDock Portable system and remove the batter from the back of the system to completely shut off any power to it. Then reattach the battery and plug the system in again. • Make sure your iPod is a compatible model (one that does not have four buttons above the click wheel). • Remove your iPod/iPhone from the dock, wait five seconds, then reseat it. You may need to do this a few times. • Your iPod/iPhone software may need to be updated. • Try the remote from a different location. If it works there, strong lighting or other conditions may be causing the problem. Refer to "Using the remote" on page 5 for further details. • Make sure nothing blocks the infrared (IR) signal path from the remote to your SoundDock Portable system. Wipe off the small lens on the front end of the remote. • Check the remote control battery to make sure the + side is up, as shown on page 8. • Replace the remote control battery. • Unplug the SoundDock Portable system and remove the battery from the back of the system to completely shut off any power to it. Then reattach the battery and plug the system in again. 10