Brother International ™ QL-570VM Users Manual - English
Brother International ™ QL-570VM Manual
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- Brother International ™ QL-570VM | Users Manual - English - Page 1
QL-570VM User's Guide Be sure to read this guide before using the machine. We recommend that you keep this guide nearby for future reference. www.brother.com - Brother International ™ QL-570VM | Users Manual - English - Page 2
this guide carefully before using the Brother QL-570VM, and then keep it nearby for future reference. To take full advantage of our service and support we and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there - Brother International ™ QL-570VM | Users Manual - English - Page 3
but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United Items that expired in accordance with a rated life; and, (5) Problems arising from other than defects in materials or workmanship. This limited - Brother International ™ QL-570VM | Users Manual - English - Page 4
and Accessory Items is covered by this warranty and if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items - Brother International ™ QL-570VM | Users Manual - English - Page 5
you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has - Brother International ™ QL-570VM | Users Manual - English - Page 6
Limitations: Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific - Brother International ™ QL-570VM | Users Manual - English - Page 7
have questions, or need information about your Brother Product, we have a variety of support options for you to choose from: USA-Customer Service: Customer Service 1-877-BROTHER (1-877-276-8437) Customer Service 1-901-379-1210 (fax) Website www.brother-usa.com Supplies / Accessories www.brothermall - Brother International ™ QL-570VM | Users Manual - English - Page 8
Contents Contents 8 1 Introduction 12 1-1. 1-2. General Information 12 Compilation and Publication Notice 12 Trademarks 12 Symbols Used in this Guide 13 Safety Precautions 14 To use the machine safely 15 General Precautions 17 2 Getting started 19 2-1. Unpacking the QL-570VM 19 - Brother International ™ QL-570VM | Users Manual - English - Page 9
Contents 4 Using the VM-100 Software 38 4-1. Launching the VM-100 Software 38 Initial startup operation (Specifying the database file path)........ 39 4-2. Logging On 42 4-3. Logging Off 43 Administrator mode 43 Reception mode 43 Self Check-in mode 43 5 Administrator Mode 44 5-1. 5-2. - Brother International ™ QL-570VM | Users Manual - English - Page 10
Check-in Mode 101 7-2. Visitor Operations 102 7-3. Exiting Self Check-in Mode or Printing the Emergency Report 103 Unlocking 103 8 Customizing Layouts 105 9 Troubleshooting 109 9-1. QL-570 Label Printer 109 9-2. Visitor Badge & Management Software (VM-100) ... 110 10 Error Messages 112 10 - Brother International ™ QL-570VM | Users Manual - English - Page 11
Contents 11 Reference 114 11-1. Main Specifications 114 Product specifications 114 Operating environment 114 11-2. Accessories (For USA Only 115 DK Rolls 115 Cleaning Sheet 116 11 - Brother International ™ QL-570VM | Users Manual - English - Page 12
operation may differ from those described in this manual. The names of people and companies used in this manual and software are fictional. • Brother reserves other errors relating to the publication. • The screen images in this guide can differ depending on your Operating System (OS) or printer. © - Brother International ™ QL-570VM | Users Manual - English - Page 13
Introduction 1 Symbols Used in this Guide The symbols used throughout this guide are as follows: NOTE • This symbol shows information or directions that should be followed. If ignored, the result may be damage, or failed operations. 13 - Brother International ™ QL-570VM | Users Manual - English - Page 14
and save them for later reference. Follow all warnings and instructions marked on the product. WARNING Tells you what to do to about procedures you must follow to prevent damage to the machine. The symbols used in this guide are as follows: Action NOT allowed to do DO NOT splash the product with or - Brother International ™ QL-570VM | Users Manual - English - Page 15
not disassemble the machine. For inspection, adjustment and repair of the machine contact the retail outlet where the machine was purchased or your local authorized service center. Do not drop, hit or otherwise bang the machine. Do not hold and lift the machine by the DK Roll cover. The cover could - Brother International ™ QL-570VM | Users Manual - English - Page 16
1 Introduction WARNING Follow these guidelines to avoid fire, electric shock, or other damage. Power Cord Use only the authorized power source (120V AC) for the machine. Use only the power cord included with the machine. Do not handle the power cord or plug if your hands are wet. Do not overload - Brother International ™ QL-570VM | Users Manual - English - Page 17
Introduction 1 General Precautions The Machine • The machine is a precision machine. Do not drop, hit or otherwise bang the machine. • Do not lift the machine by the DK Roll compartment cover. The cover could come off and the machine could fall and become damaged. • The machine may malfunction if - Brother International ™ QL-570VM | Users Manual - English - Page 18
their labels. These labels cannot be easily peeled off once attached. • Prior to using CD/DVD labels, be sure to follow the instructions in your CD/ DVD player's instruction guide regarding applying CD/DVD labels. • Do not use CD/DVD labels in a slot loading CD/DVD player, for example a CD player in - Brother International ™ QL-570VM | Users Manual - English - Page 19
may differ by country. DK Roll The Brother QL-570VM includes two rolls of DK-N5224, containing 2-1/8" (54 mm) × 100 feet non-adhesive tape. User's Guide Quick Reference Sheet Registration Card Cleaning Sheet Badge holders and lanyards (12) 19 - Brother International ™ QL-570VM | Users Manual - English - Page 20
2 Getting started 2-2. Parts Description (Main Printing Unit) Front DK Roll compartment cover FEED button CUT button LED lamp ON/OFF button Rear USB port Power port Power cord 20 - Brother International ™ QL-570VM | Users Manual - English - Page 21
Getting started 2 2-3. Connecting the Power Supply Connect the power cord to the QL-570 and then plug the power cord into a 120V AC electrical outlet. The plug may differ by country. NOTE • Do not pull the power cord when unplugging it from the electrical outlet. The wire in the power cord may - Brother International ™ QL-570VM | Users Manual - English - Page 22
2 Getting started 2-4. Removing the Protective Sheet 1. Hold the Brother QL-570 by the front of the machine, and firmly lift the DK Roll compartment cover to open the cover. Protection sheet 2. Remove the protection sheet. Protection sheet 22 - Brother International ™ QL-570VM | Users Manual - English - Page 23
Brother QL570 and firmly lift up to open the cover. 2. Put the spool into the spool guides in the DK Roll compartment. NOTE • Make sure that the spool arms are inserted firmly in the spool guides on the left and right. • Insert the spool into the machine as shown in the illustration - Brother International ™ QL-570VM | Users Manual - English - Page 24
2 Getting started 3. Thread the end of the DK Roll into the slot until it aligns to the shaded area shown in the illustration. NOTE • Align the end of the roll with the upright edge of the label output slot. 4. Close the DK Roll compartment cover. NOTE • When you press the ON/OFF button ( ) to - Brother International ™ QL-570VM | Users Manual - English - Page 25
Getting started 2 2-6. Status LED Indications Lamp Lamp is not lit Power is OFF. Condition Lamp is Green Power is ON. Lamp is Orange The roll cover is opened. Close the roll cover properly. Lamp is Orange (flashing) Cooling (Wait for temperature of print head to lower) Lamp is Red ( - Brother International ™ QL-570VM | Users Manual - English - Page 26
2 Getting started 2-7. Maintenance Maintenance of the machine must be done as needed. However, some environments require that maintenance must be done more frequently (e.g. in dusty conditions). Print head maintenance The DK Roll (thermal recording paper type) used with the machine is designed to - Brother International ™ QL-570VM | Users Manual - English - Page 27
Getting started 2 3. Remove the DK Roll from the machine. 4. Remove the backing paper 2 and insert the edge 1 of cleaning sheet into the printing unit as indicated by the arrow in the diagram below. NOTE • Insert the sheet without removing the 1 part of sheet. • Check that the printing surface of - Brother International ™ QL-570VM | Users Manual - English - Page 28
2 Getting started 6. Press down the FEED button for more than one second until the cleaning sheet begins to feed out. FEED button As the cleaning sheet feeds completely out of the machine, the adhesive face of the cleaning sheet removes stains and dust on the roller. NOTE • If the FEED button is - Brother International ™ QL-570VM | Users Manual - English - Page 29
3 Installing the VM-100 Software 3-1. Introduction VM-100 is software that can be used to easily manage visitors at a business, organization or school. The following operations can be performed with this software: • Enter visitor information in advance and make reservations. • On location, enter - Brother International ™ QL-570VM | Users Manual - English - Page 30
's operating system (OS). The following example is using Windows Vista®. Do not connect the QL-570 label printer to the computer until you are instructed to do so. If the label printer has already been connected, disconnect it. NOTE 1. • Install procedure is subject to change without notice. • To - Brother International ™ QL-570VM | Users Manual - English - Page 31
Reference Guide will be displayed. 4Adobe Reader Download Link to the download page for Adobe® Reader® will be displayed. NOTE • If Microsoft .NET Framework 2.0 and Windows Installer 3.0 or later are not installed on your computer, the installation screen is displayed. Follow the instructions on - Brother International ™ QL-570VM | Users Manual - English - Page 32
3 Installing the VM-100 Software 5. Read the license agreement and click [Yes] if you agree with the terms and conditions. 6. Follow the on-screen instructions. 7. Put a check mark in the box to install the Add-in and click the [Next] button. NOTE • Make sure that you closed all Microsoft® Office - Brother International ™ QL-570VM | Users Manual - English - Page 33
finish the installation. 12. Click [Start] - [All Programs (Programs)] - [Brother Visitor Badge & Management] - [VM-100] to start VM-100. NOTE • You can find this User's Guide in PDF format as well by clicking [Start] [All Programs (Programs)] - [Brother Visitor Badge & Management] [VM-100 User - Brother International ™ QL-570VM | Users Manual - English - Page 34
3 Installing the VM-100 Software 3-3. Uninstalling VM-100 1. For Windows Vista®/Windows® 7 From the [Control Panel] - [Programs] - [Programs and Features]. The [Uninstall or change a program] dialog box appears. For Windows® XP Click [Start] - [Control Panel] - [Add/Remove Programs / Add or - Brother International ™ QL-570VM | Users Manual - English - Page 35
Installing the VM-100 Software 3 3-4. Uninstalling the QL-570 printer driver 1. Turn off the Brother QL-570. 2. For Windows® 7 Click , go to [Devices and Printers]. For Windows Vista® Click [Start] - [Control Panel] - [Hardware and Sound] [Printers]. For Windows® XP Click [Start] - [Control - Brother International ™ QL-570VM | Users Manual - English - Page 36
3 Installing the VM-100 Software For Windows Vista® In the [Printers] window, right click and click [Run as administrator] - [Server Properties...]. If the authorization confirmation dialog appears, click [Continue]. If the [User Account Control] dialog box appears, enter the password and click [ - Brother International ™ QL-570VM | Users Manual - English - Page 37
Installing the VM-100 Software 3 For Windows® XP Click the [Drivers] tab and click [QL-570] - [Remove...]. 6. For Windows Vista®/Windows® 7 Choose [Remove driver and driver package], and then click [OK]. For Windows® XP Go to step 7. 7. Close the [Print Server Properties] window. The printer - Brother International ™ QL-570VM | Users Manual - English - Page 38
4 Using the VM-100 Software 4-1. Launching the VM-100 Software The VM-100 software can be started using any of the following three methods. When starting the VM-100 software for the first time, the User must be logged on to their computer with Administrator privileges in order to execute this - Brother International ™ QL-570VM | Users Manual - English - Page 39
Using the VM-100 Software 4 Initial startup operation (Specifying the database file path) The database file contains host information as well as visitor logs. Users have the ability to save or "back up" these files to a specified location. When the VM-100 software is started for the first time, - Brother International ™ QL-570VM | Users Manual - English - Page 40
4 Using the VM-100 Software 2. Click the [Next] button (3). The Set Administrator dialog box appears. 4 5 6 NOTE • If the current VMB file has been corrupted, the initial startup operation dialog box appears. Select a backup file (*.bmb) to restore the database. (page 100) 40 - Brother International ™ QL-570VM | Users Manual - English - Page 41
Using the VM-100 Software 4 3. In 4, type the user name for the administrator (255 characters or less). In 5, type the password for the administrator (6 to 255 characters). In 6, retype the password. 4. Click the [Finish] button. A database file is created and the administrator information is - Brother International ™ QL-570VM | Users Manual - English - Page 42
4 Using the VM-100 Software 4-2. Logging On When VM-100 is started, the Login dialog box appears. Select the mode to be logged on to, and then type in the user name and password. 1 2 3 1. From 1, click the mode to be logged on to. Reception: Select to enter the Reception mode. Select this mode if - Brother International ™ QL-570VM | Users Manual - English - Page 43
Using the VM-100 Software 4 4-3. Logging Off The VM-100 software can be exited using the following methods described for each mode. Administrator mode 1. Click the [×] button at the right end of the title bar. Reception mode 1. Click the [×] button at the right end of the title bar. NOTE • If - Brother International ™ QL-570VM | Users Manual - English - Page 44
5 Administrator Mode 5-1. Administrator Mode Dialog Box When VM-100 is started in Administrator mode, the Administrator Mode dialog box appears. 1 2 3 4 1 Enables the administrator to display and print a list of visitors that have signed in. (page 71) 2 Lists the different tasks available. [View - Brother International ™ QL-570VM | Users Manual - English - Page 45
Administrator Mode 5 5-2. Initial Settings The administrator should first specify the necessary settings. Editing login settings Users who can log on can be registered or deleted and their passwords can be changed. Displaying the Login Settings dialog box 1. Click the [Login Settings] button in - Brother International ™ QL-570VM | Users Manual - English - Page 46
5 Administrator Mode The Login Settings dialog box appears. 1 2 4 3 1 Displays information on registered users. 2 Click to add a new login user. 3 Click to delete a login user. 4 Click to change the password for a login user. NOTE • Administrator: Users can log on to all modes ( - Brother International ™ QL-570VM | Users Manual - English - Page 47
Administrator Mode 5 Registering new users 1. Click the [Add] button in the Login Settings dialog box. 2. Type in the information for the user to be added. 1 2 3 1 Select "Receptionist" or "Administrator" as the user permissions. 2 Type in the User Name (255 characters or less). 3 Type in the - Brother International ™ QL-570VM | Users Manual - English - Page 48
5 Administrator Mode Deleting users 1. In the Login Settings dialog box, select the user to be deleted. 2. Click the [Delete] button. NOTE • It is not possible to delete all administrators. An error message will appear if you try to delete all administrators. 3. Click the [Yes] button. The - Brother International ™ QL-570VM | Users Manual - English - Page 49
Administrator Mode 5 Changing the password 1. In the Login Settings dialog box, select the user whose password is to be changed. 2. Click the [Change Password] button. 3. Type in the new password (6 to 255 characters). 4. Click the [OK] button. The password is changed. 49 - Brother International ™ QL-570VM | Users Manual - English - Page 50
5 Administrator Mode Registering host information With the VM-100 software, users have the ability to register hosts (the person being visited) and import host information from a database. 1. Click the [Manage Host Database] button in the Administrator Mode dialog box. The Host Information List - Brother International ™ QL-570VM | Users Manual - English - Page 51
Administrator Mode 5 3. Type in the information for the host to be added. 1 2 3 4 5 6 7 1 Type in the last name. 2 Type in the first name. 3 Type in or select the organization (for example, company name). 4 Type in or select the organization (for example, division name). 5 Type in or select the - Brother International ™ QL-570VM | Users Manual - English - Page 52
5 Administrator Mode Importing host information Host information can be imported. When importing host information, all existing information will be deleted so the database will contain only the imported information. 1. Click the [Manage Host Database] button in the Administrator Mode dialog box. - Brother International ™ QL-570VM | Users Manual - English - Page 53
Administrator Mode 5 3. Click the [Yes] button. 4. Specify the file containing the information to be imported. 1 2 3 5 4 1 Specify the folder containing the file to be imported. 2 Select the file containing the information to be imported. 3 Displays the name of the selected file. 4 Select the - Brother International ™ QL-570VM | Users Manual - English - Page 54
5 Administrator Mode 5. Select the delimiter character, and select whether or not the first line of text contains the field names. 1 2 3 1 Select "Comma", "Tab", "Space" or "Semicolon" as the delimiter character in the file before it is converted. Otherwise, any other character can be entered. 2 - Brother International ™ QL-570VM | Users Manual - English - Page 55
Administrator Mode 5 7. Specify how the fields in the file to be imported are assigned to the fields in the host database. 1 2 3 1 The fields in the host database are shown in the first row. From the dropdown lists that appear in the second row, select the field from the file to be imported that - Brother International ™ QL-570VM | Users Manual - English - Page 56
5 Administrator Mode Options Settings can be specified for visitor badge layouts, printer settings, parking permits, visitor information forms as well as database locations and backup. Displaying the Options dialog box 1. Click the [Options] button in the Administrator Mode dialog box. The - Brother International ™ QL-570VM | Users Manual - English - Page 57
Administrator Mode 5 Layout settings ("General" tab) The layouts for the visitor badges, parking permits and the format for displaying the names of visitors and hosts can be specified. 1. In the Options dialog box, click the "General" tab. 2. Specify the necessary settings. 1 2 3 4 5 6 7 8 - Brother International ™ QL-570VM | Users Manual - English - Page 58
5 Administrator Mode 3. Click the [OK] button. The specified settings for the various parameters are applied. Specifying the layout for visitor badges and parking permits If 2 or 4, described in Step 2 were clicked, a dialog box for selecting a layout appears. 1 2 3 Select Badge Layout dialog - Brother International ™ QL-570VM | Users Manual - English - Page 59
Administrator Mode 5 Selecting a replacement logo If 7, described in Step 2 is clicked, a dialog box appears so the file for the replacement logo can be specified. 1 2 4 3 1 Select the folder containing the replacement logo. 2 Specify the file name for the replacement logo. 3 Select "All image - Brother International ™ QL-570VM | Users Manual - English - Page 60
5 Administrator Mode Settings for the visitor information form ("Reception" tab) This setting controls which fields appear in the visitor information form and whether or not data input is possible. NOTE • In the "Reception" tab, the fields to manage the visitor information for administrators can - Brother International ™ QL-570VM | Users Manual - English - Page 61
Administrator Mode 5 2 Specify settings for the buttons and text fields in the visitor information form. If "Required" is selected, the text box is framed in red, and the visitor information cannot be registered until data has been entered. 3. Click the [OK] button. The specified settings for - Brother International ™ QL-570VM | Users Manual - English - Page 62
5 Administrator Mode Printer settings ("Printer" tab) The printer used for printing visitor badges and parking permits can be specified. 1. In the Options dialog box, click the "Printer" tab. 2. Specify the printer. 1 1 Select a Brother QL label printer compatible with the VM-100 software as the - Brother International ™ QL-570VM | Users Manual - English - Page 63
Administrator Mode 5 Database and backup settings ("Database" tab) Settings for the location and length of time that database information is stored, as well as back up frequency can be specified. The User must be logged in to their computer with Administrator privileges in order to execute this - Brother International ™ QL-570VM | Users Manual - English - Page 64
5 Administrator Mode 5-3. List Management Displaying the visitor log A list of visitors who have signed out can be displayed. To display the information for visitors who have signed in, click the [Emergency Report] button. 1. Click the [View Visitor Log] button in the Administrator Mode dialog box - Brother International ™ QL-570VM | Users Manual - English - Page 65
Administrator Mode 5 2. Specify the time period for the visitor information to be displayed. NOTE • Regardless of the specified display period, all information in the visitor log remains in the database. 2 1 3 4 5 1 Specify the start date for the display period. NOTE • If a start date later - Brother International ™ QL-570VM | Users Manual - English - Page 66
5 Administrator Mode Exporting the visitor log The data in the visitor log can be saved to a file in the CSV format. 1. Select "File" on the tool bar and click "Export". 2. Specify the file name, file format and the location where the file is to be exported. 1 2 3 1 Specify the location where the - Brother International ™ QL-570VM | Users Manual - English - Page 67
Administrator Mode 5 Displaying host information Host information can be registered, edited or deleted. This registered information is accessed when a host search is performed while visitor information is being entered. 1. Click the [Manage Host Database] button in the Administrator Mode dialog - Brother International ™ QL-570VM | Users Manual - English - Page 68
5 Administrator Mode Adding For details on adding host information, refer to "Registering host information". (page 50) Editing Registered host information can be edited. 1. In the host information display area, select the host information to be edited. 68 - Brother International ™ QL-570VM | Users Manual - English - Page 69
Administrator Mode 5 2. Click the [Edit] button. 3. Edit the host information, and then click the [Save and Close] button. The dialog box is closed, and the edited host information is displayed in the Host Information List window. 69 - Brother International ™ QL-570VM | Users Manual - English - Page 70
5 Administrator Mode Deleting Unnecessary host information can be deleted. 1. In the host information display area, select the host information to be deleted. 2. Click the [Delete] button. 3. Click the [Yes] button. The dialog box is closed, and the selected host information is deleted from the - Brother International ™ QL-570VM | Users Manual - English - Page 71
Administrator Mode 5 5-4. Important Administrator Functions Printing emergency reports In an emergency, an emergency report (list of visitors who have signed in) can be displayed and printed. The emergency report contains the visitor's name, company name and destination as well as the host's name - Brother International ™ QL-570VM | Users Manual - English - Page 72
5 Administrator Mode The emergency report is displayed and printed. Restoring the backup file If the data becomes corrupted or if it cannot be accessed, the backup file can be used to restore the host file. When the VM-100 software is started, a message box appears. Clicking the [OK] button - Brother International ™ QL-570VM | Users Manual - English - Page 73
Administrator Mode 5 2. The BMB files are listed by date. Select the BMB file to be restored, and then click the [Open] button. The VM-100 Database dialog box appears again, and the selected BMB file is indicated. 2 1 3 1 From the drop-down list, select "Backup files (*.bmb)". 2 The BMB files - Brother International ™ QL-570VM | Users Manual - English - Page 74
6 Reception Mode 6-1. Receptionist Procedures The receptionist can prepare for visitors by using two different methods: 1. Receptionist enters visitor information, issues badges, and signs in visitors as they arrive. Receptionist signs out visitors as they leave. 2. If a host provides the - Brother International ™ QL-570VM | Users Manual - English - Page 75
Reception Mode 6 6-2. Reception Mode Window The following items are available in the Reception mode window. 1 3 5 2 6 4 7 1 Displays the current date and time and the [Emergency Report] button (page 71). 2 Enables users to choose selections from "View Visitor List" drop down menu. Reserved - Brother International ™ QL-570VM | Users Manual - English - Page 76
6 Reception Mode 3 Allows information in the visitor list (4) to be searched. 4 Visitor list - Displays the information for visitors registered in the database. • The information displayed in this list can be updated by changing the "View Visitor List" condition ("Reserved" or "Pre-registered"/" - Brother International ™ QL-570VM | Users Manual - English - Page 77
Reception Mode 6 6-3. Entering Visitor Information Information for visitors without a reservation can be entered on location. NOTE • To enter information in advance for visitors with scheduled appointments, refer to page 93. • To enter information using that of visitors who have visited in the - Brother International ™ QL-570VM | Users Manual - English - Page 78
6 Reception Mode 2. Type in the visitor information. Data must be entered into fields framed in red. If data is not entered, the visitor information cannot be registered. NOTE • The fields that appear differ depending on the settings selected in Administrator mode. • No more than 255 characters - Brother International ™ QL-570VM | Users Manual - English - Page 79
Reception Mode 6 3. Type in the host information. Data must be entered into fields framed in red. If data is not entered, the visitor information cannot be registered. NOTE • No more than 255 characters can be entered for the following fields. [Name], [Organization], [Contact Info] • The fields - Brother International ™ QL-570VM | Users Manual - English - Page 80
6 Reception Mode 4. If required, take a photo of the visitor (page 84), sign them in (page 86) or issue their visitor badge (page 90). Recalling Visitor Information from Previous Visits ("Signed Out") Visitor information can easily be entered by using information of visitors who have visited in - Brother International ™ QL-570VM | Users Manual - English - Page 81
Reception Mode 6 2. Select the visitor whose information is to be used. NOTE • A search can be performed by entering the visitor name in the search box. 3. If necessary, edit the information in the visitor information form. 4. If necessary, take a photo of the visitor (page 84), sign them in ( - Brother International ™ QL-570VM | Users Manual - English - Page 82
6 Reception Mode Searching for host information A host registered in the database can be searched for in order to easily enter the host information. 1. Click the button. 2. Type information in the "First Name", "Last Name", "Organization 1" or "Organization 2" text box, and then click the [Search - Brother International ™ QL-570VM | Users Manual - English - Page 83
Reception Mode 6 3. The host information is searched. 4. Select the host whose information is to be entered into the visitor information form. 5. Click the [OK] button. The information for the selected host is entered into the visitor information form. 83 - Brother International ™ QL-570VM | Users Manual - English - Page 84
6 Reception Mode 6-4. Including Visitor Photos on Badges A photo can be taken and added to the visitor badges. NOTE • Depending on the settings specified in Administrator mode, photographing may not be available. • A web camera (not included with the QL-570VM) must be connected in order to take - Brother International ™ QL-570VM | Users Manual - English - Page 85
Reception Mode 6 6-5. Previewing Visitor Badges To preview visitor badges before printing, follow the steps below. 1. Click the [Preview] button. 2. Preview the badge, and then click the [Close] button to close the dialog box. NOTE • To print the visitor badge without signing the visitor in, - Brother International ™ QL-570VM | Users Manual - English - Page 86
6 Reception Mode 6-6. Signing In (Issuing Visitor Badges)/ Signing Out Visitors Signing in Visitor badges are issued at the same time that the visitor is signed in. 1. Perform one of the following operations. • If a reservation has been made for the visitor, select the information for the visitor - Brother International ™ QL-570VM | Users Manual - English - Page 87
Reception Mode 6 2. Click the [Sign In and Print Badge] button. NOTE • If the host is not registered, a confirmation message appears. Click the [OK] button to continue signing in. Click the [Cancel] button to return to Step 2. If multiple visitors are selected in Step 1, only the visitor - Brother International ™ QL-570VM | Users Manual - English - Page 88
6 Reception Mode 5. If the [Continue] button was clicked in step 4, type in the information for the additional visitor, and then repeat steps 2 through 4 to sign in the visitor. The visitor information is added to the "Signed in" list. If the visitor was selected from the "Signed out" list, the - Brother International ™ QL-570VM | Users Manual - English - Page 89
Reception Mode 6 Signing out 1. From the "Signed in" list, select the information for the visitor to be signed out. NOTE • A search can be performed by entering the visitor badge ID or name in the search box. 2. Click the [Sign Out] button. 3. Click the [OK] button. The visitor is signed out, - Brother International ™ QL-570VM | Users Manual - English - Page 90
6 Reception Mode 6-7. Issuing Visitor Badges without Signing In A visitor badge can be issued without signing in the visitor. 1. Perform one of the following operations. • If a reservation has been made for the visitor, select the information for the visitor whose visitor badge is to be issued - Brother International ™ QL-570VM | Users Manual - English - Page 91
Reception Mode 6 2. Click the [Print Badge] button. Sign-in confirmation dialog box appears. 3. Click the [No] button. A visitor badge is issued with the selected visitor information or with the information entered in the form. In addition, the visitor badge ID is entered in the "Reserved" or - Brother International ™ QL-570VM | Users Manual - English - Page 92
6 Reception Mode 6-8. Issuing Parking Permits 1. Open the visitor record for whom the parking permit will be issued, and then click the [Print Parking Permit] button. 2. Type in the number. NOTE • If the settings in Administrator mode have been set so that it is not necessary to enter a number, - Brother International ™ QL-570VM | Users Manual - English - Page 93
Reception Mode 6 6-9. Making Visitor Reservations Visitor information can be entered in advance, and a reservation can be made for the visitor. 1. Perform one of the following operations. • For a new visitor, enter the visitor information. (page 77) • For a visitor who has visited in the past, - Brother International ™ QL-570VM | Users Manual - English - Page 94
6 Reception Mode 3. Click the [Reserve] button. The entered or selected visitor information is added to the "Reserved" list. If an expected arrival date prior to the current date is specified, the arrival date is set to the current date. If an expected departure date prior to the expected - Brother International ™ QL-570VM | Users Manual - English - Page 95
Reception Mode 6 6-10.Editing Visitor Reservations Reservation information can only be edited for visitors who have not yet been issued a visitor badge. Reservation information cannot be edited if the visitor has already been issued a badge. 1. From the "Reserved" list, select the visitor whose - Brother International ™ QL-570VM | Users Manual - English - Page 96
6 Reception Mode 3. Click the [Overwrite] button. 4. Click the [Yes] button. The edited visitor information is saved and added to the "Reserved" list. If an expected arrival date prior to the current date is specified, the arrival date is set to the current date. If an expected departure - Brother International ™ QL-570VM | Users Manual - English - Page 97
Reception Mode 6 6-11.Deleting Visitor Information 1. From the "Reserved" or "Signed out" list, select the visitor whose information is to be deleted. NOTE • A search can be performed by entering the visitor name in the search box. 2. Click the [Delete] button. 3. Click the [Yes] button. The - Brother International ™ QL-570VM | Users Manual - English - Page 98
6 Reception Mode 6-12.Printing Emergency Reports In an emergency, an emergency report (list of visitors who have signed in and have not yet signed out) can be displayed and printed by clicking the [Emergency Report] button. The emergency report contains the visitor's name, company name and - Brother International ™ QL-570VM | Users Manual - English - Page 99
Reception Mode 6 3. Select the delimiter character, and select whether or not the first line of text contains the field names. 1 2 3 1 Select "Comma", "Tab", "Space" or "Semicolon" as the delimiter character in the file before it is converted. 2 Displays a preview of how the file will look once - Brother International ™ QL-570VM | Users Manual - English - Page 100
6 Reception Mode 1 The fields in the Visitor List are shown in the first row. From the dropdown list that appears in the second row, select the field from the file to be imported that is to be assigned to the field in the Visitor List. 2 Displays a preview of the Visitor List after the file is - Brother International ™ QL-570VM | Users Manual - English - Page 101
7 Self Check-in Mode The Self Check-in mode can be used by visitors to issue visitor badges and sign themselves in. The User must be logged on to their computer with Administrator privileges in order to execute this function. 7-1. Initial Screen of Self Check-in Mode Log on to Self Check-in mode. ( - Brother International ™ QL-570VM | Users Manual - English - Page 102
7 Self Check-in Mode 7-2. Visitor Operations Visitors follow the on-screen instructions to enter their name and company name. Depending on the settings specified in Administrator mode, it may not be necessary to enter data in some - Brother International ™ QL-570VM | Users Manual - English - Page 103
Self Check-in Mode 7 7-3. Exiting Self Check-in Mode or Printing the Emergency Report A password must be entered in order to exit Self Check-in mode or print the emergency report. These operations can be performed only by users with Administrator or Receptionist permissions. Unlocking 1. In the - Brother International ™ QL-570VM | Users Manual - English - Page 104
7 Self Check-in Mode 2. Type in the user name and password. NOTE • If no operation is performed for 30 seconds while the application is unlocked, the application returns to the locked status. 3. Click the [OK] button. The application is unlocked, and the [EXIT] and [Emergency Report] button - Brother International ™ QL-570VM | Users Manual - English - Page 105
8 Customizing Layouts Preset layouts can be edited and customized. The positions of items, sizes of logos and photos, and fonts can be changed, or items can be removed. To customize layouts, use P-touch Editor 5.0, which is included on the CD-ROM that comes with your machine. NOTE • Items cannot be - Brother International ™ QL-570VM | Users Manual - English - Page 106
8 Customizing Layouts 3. Click [Open File]. 4. Open the layout to be edited. Browse to the folder at C:\Program Files\Brother\VM- 100\Template\Badge, and then select the file with the name determined in step 1. 106 - Brother International ™ QL-570VM | Users Manual - English - Page 107
Customizing Layouts 8 5. Within the layout area, select the item to be moved, and then drag it to the desired location. 6. Select any items to be resized and then stretch to the desired size. You can also select any text object and change the font. 7. Save the edited layout as a new one. - Brother International ™ QL-570VM | Users Manual - English - Page 108
8 Customizing Layouts 9. For Windows Vista®/Windows® 7 In the "Save in" box, specify "C:\ProgramData\Brother\VM100\Template\My Badges". For Windows® XP In the "Save in" box, specify "C:\Documents and Settings\All Users\Application Data\Brother\VM-100\Template\My Badges". NOTE • If the database - Brother International ™ QL-570VM | Users Manual - English - Page 109
9 Troubleshooting 9-1. QL-570 Label Printer Problem Solution The Brother QL-570 Label printer does not transmission error occurred? Turn off the Brother Label Printer and on again. If problem still occurs, contact Brother Customer Service at 1-877- BROTHER. The Status LED lamp is not lit. • Is - Brother International ™ QL-570VM | Users Manual - English - Page 110
9 Troubleshooting 9-2. Visitor Badge & Management Software (VM-100) Problem Possible cause Page reference If a message has appeared in the lower-right corner of the - window, follow the instructions that are indicated. A custom layout cannot be selected. Was the layout saved in an - Brother International ™ QL-570VM | Users Manual - English - Page 111
Troubleshooting 9 Problem Possible cause "---" appears as the host name in a The specified host information has been deleted. list. The [Delete] button cannot be clicked. Information for a visitor - Brother International ™ QL-570VM | Users Manual - English - Page 112
10 Error Messages Error Message Remedy Software cannot start. Restart OS. Restart the computer. Database cannot be accessed. Confirm if the path is specified correctly? Check that the path to the file is correctly specified. If the file cannot be accessed even though the path to the file is - Brother International ™ QL-570VM | Users Manual - English - Page 113
be accessed, it may be corrupted; therefore, restore the backup file. (page 72) • Exit Self Check-in mode, and then following the instructions that appear in the lower-right corner of the window. The user name contains invalid characters. Specify a user name with alphanumeric characters. • Check - Brother International ™ QL-570VM | Users Manual - English - Page 114
11 Reference 114 11-1.Main Specifications Product specifications Items Display Print Printing method Speed of printing Print head Max. printing width Min. printing length Cutter Button Interface Power supply Size (W × D × H) Weight Specifications LED lamp (green, red, orange) Direct thermal - Brother International ™ QL-570VM | Users Manual - English - Page 115
11 Reference 11-2.Accessories (For USA Only) Your Brother QL-570 printer, when used with VM-100 visitor badge and management software, uses DK-N5224 Continuous Length Tape for printing visitor badges and parking permits. In addition to the DK Continuous Length Tape (DK-N5224) that comes with your - Brother International ™ QL-570VM | Users Manual - English - Page 116
11 Reference DK Continuous Length Tape Stock No. DK-N5224 DK-2205 DK-2210 DK-2211 DK-2212 DK-2113 DK-2214 DK-2606 DK-4205*1*2 DK-4605*1*2 Description White Paper Non-Adhesive Tape 2-1/8" (54mm), 100 ft (30.48 M) Wide Paper Tape 2-3/7" (62mm), 100 ft (30.48 M) Medium Width Paper Tape 1-1/7" (29mm - Brother International ™ QL-570VM | Users Manual - English - Page 117
- Brother International ™ QL-570VM | Users Manual - English - Page 118
UPC:012502621980 Printed in China LB8702001
User's Guide
QL-570VM
Be sure to read this guide before using the machine. We recommend that
you keep this guide nearby for future reference.
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