Brother International DCP-L5510DN Request Help Users Guide
Brother International DCP-L5510DN Manual
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Brother International DCP-L5510DN manual content summary:
- Brother International DCP-L5510DN | Request Help Users Guide - Page 1
User's Guide Request Help ENG Version B - Brother International DCP-L5510DN | Request Help Users Guide - Page 2
Copyright Copyright © 2019 Brother Industries, Ltd. All rights reserved. Information in this document is subject to change without notice. The screens in this document are for illustration purposes only and may differ from the actual screens. The software described in this document is furnished - Brother International DCP-L5510DN | Request Help Users Guide - Page 3
and editing JSON files ...2 2.2 Settings ...3 2.3 Deploying the configuration file ...4 3 Usage 6 3.1 Requesting help from the machine's control panel 6 3.2 Troubleshooting ...6 Appendix - Sample JSON Files 7 Sample JSON file for a single contact entry 7 Sample JSON file for multiple contact - Brother International DCP-L5510DN | Request Help Users Guide - Page 4
then emailed to a designated Brother dealer or IT administrator who can then analyse them to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can be - Brother International DCP-L5510DN | Request Help Users Guide - Page 5
. The following setting categories are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of service requests The details of the sender of service requests The privacy notice settings - Brother International DCP-L5510DN | Request Help Users Guide - Page 6
#, - ). The email address of the recipient of service requests (up to 255 alphanumeric characters or symbols). NOTE The contact information entered under channel_service > contact_info applies in one of the following cases: • Your model supports only a single contact entry JSON file. • Your model - Brother International DCP-L5510DN | Request Help Users Guide - Page 7
contact_info contact_name (up to two The name of the recipient of service requests (up to 255 alphanumeric characters or symbols). 2 settings, contact_phone_num The phone number of the recipient of service requests supported (up to 20 digits and the following symbols: *, #, - ). models only - Brother International DCP-L5510DN | Request Help Users Guide - Page 8
, click the Open log folder button and check the log file. NOTE • • For more information, see the Mass Deployment Tool User's Guide at support.brother.com. To remove this software solution and associated personal information from the machine, reset the machine's settings to the settings originally - Brother International DCP-L5510DN | Request Help Users Guide - Page 9
Screen > Services > Privacy Notice. If the user has agreed to the Privacy Notice, the "Agree" button will be greyed out. No errors have been detected by the machine. If you still think there is an error, see your Brother machine's Online User's Guide and FAQs support.brother.com for troubleshooting - Brother International DCP-L5510DN | Request Help Users Guide - Page 10
Appendix - Sample JSON Files Sample JSON file for a single contact entry { "attributes": { "software_id": "pns_firmware", "setting_version": "", "schema_revision": 4 }, "settings": { "network": { "protocol": { "mail": { "mail_enabled": true }, "services_mail": { "smtp_server_address": "192.168.0.1", - Brother International DCP-L5510DN | Request Help Users Guide - Page 11
}, "consumable_warnings_": { "request_help_main_rule": "on" }, "consumable_errors_": { "request_help_main_rule": "on" }, "consumable_warnings_requires_support": { "request_help_main_rule": "off" }, "consumable_errors_requires_support": { "request_help_main_rule": "off" }, "memory_errors": { " - Brother International DCP-L5510DN | Request Help Users Guide - Page 12
Sample JSON file for multiple contact entries (supported models only) { "attributes": { "software_id": "pns_firmware", "setting_version": "", "schema_revision": 4 }, "settings": { "network": { "protocol": { "mail": { "mail_enabled": true }, "services_mail": { "smtp_server_address": "192.168.0.1", " - Brother International DCP-L5510DN | Request Help Users Guide - Page 13
"request_help_main_rule": "on" }, "change_drum": { "request_help_main_rule": "off" }, "consumable_warnings_": { "request_help_main_rule": "on" }, "consumable_errors_": { "request_help_main_rule": "on" }, "consumable_warnings_requires_support": { "request_help_main_rule": "off" }, " - Brother International DCP-L5510DN | Request Help Users Guide - Page 14
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User’s Guide
Request Help
ENG
Version B