Brother International DCP-L5650DN Request Help Users Guide
Brother International DCP-L5650DN Manual
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- Brother International DCP-L5650DN | Request Help Users Guide - Page 1
User's Guide Request Help ENG Version 0 - Brother International DCP-L5650DN | Request Help Users Guide - Page 2
agreements. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication can be reproduced in any form or by any means without prior written permission of Brother Industries, Ltd. Trademarks Brother is the trademark of Brother Industries, Ltd - Brother International DCP-L5650DN | Request Help Users Guide - Page 3
...3 1.2 Installation...4 2 Activation 5 3 Configuration 6 3.1 Creating and editing JSON files ...6 3.2 Settings ...7 3.3 Deploying the configuration file ...8 4 Usage 9 4.1 Requesting help from the machine's control panel 9 4.2 Troubleshooting ...10 Appendix 1 - Sample JSON File 11 ii - Brother International DCP-L5650DN | Request Help Users Guide - Page 4
additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can then analyse them to efficiently troubleshoot the user's machine. Features • Adds the "Request Help" button to the machine's Services menu. • The last 10 errors and maintenance information - Brother International DCP-L5650DN | Request Help Users Guide - Page 5
Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 2. Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 1 You can download both tools from support.brother.com. NOTE For - Brother International DCP-L5650DN | Request Help Users Guide - Page 6
to support.brother.com and download the Firmware Update Tool. • You know the target machines' passwords. You can activate more than one machine using the same software solution if the target machines have a common password, or if they are not password-protected. 1. Run the Brother Software Licence - Brother International DCP-L5650DN | Request Help Users Guide - Page 7
Mass Deployment Tool, which is required to send JSON settings files to Brother machines. The following setting categories are supported: Category services_mail contact_info personal_info privacy_policy request_help Description The Services email server settings The details of the recipient of - Brother International DCP-L5650DN | Request Help Users Guide - Page 8
the SMTP account name. smtp_auth_account_password Specify the SMTP account password. smtp_ssl_tls_method Specify the SMTP security protocol. Values: and the following symbols The email address of the recipient of service requests (up to 255 alphanumeric characters or symbols). 3.2.3 Personal - Brother International DCP-L5650DN | Request Help Users Guide - Page 9
the Device Password column. 6. Select the check box of the machine you want, and then click the Apply Settings button to finish. If unsuccessful, click the Open Log Folder button and check the log file. NOTE For more information, see the Mass Deployment Tool User's Guide at support.brother.com. 8 - Brother International DCP-L5650DN | Request Help Users Guide - Page 10
there is a problem with your Brother machine, you can request help by doing the following: 1. On your machine's home screen, press Services. 2. Press your Brother dealer or IT administrator directly or see your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 - Brother International DCP-L5650DN | Request Help Users Guide - Page 11
4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy are configured correctly. To view the privacy notice again, go to Home Screen > Services > Privacy Notice. If the user has agreed to the Privacy Notice, the "Agree" button will be greyed out - Brother International DCP-L5650DN | Request Help Users Guide - Page 12
Appendix 1 - Sample JSON File { "attributes": { "software_id": "pns_firmware", "setting_version": "", "schema_revision": 4 }, "settings": { "network": { "protocol": { "mail": { "mail_enabled": true }, "services_mail": { "smtp_server_address": "192.168.0.1", "smtp_server_port": 389, " - Brother International DCP-L5650DN | Request Help Users Guide - Page 13
"request_help_main_rule": "on" }, "consumable_errors_": { "request_help_main_rule": "on" }, "consumable_warnings_requires_support": { "request_help_main_rule": "off" }, "consumable_errors_requires_support": { "request_help_main_rule": "off" }, "memory_errors": { "request_help_main_rule": "off" }, " - Brother International DCP-L5650DN | Request Help Users Guide - Page 14
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User
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s Guide
Request Help
ENG
Version 0