Brother International HL-2170W Users Manual - English
Brother International HL-2170W Manual
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- Brother International HL-2170W | Users Manual - English - Page 1
Brother Laser Printer USER'S GUIDE HL-2140 HL-2150N HL-2170W For visually-impaired users You can read this manual with Screen Reader 'text-to-speech' software. You must set up the hardware and install the driver before you can use the printer. Please use the Quick Setup Guide to set up the printer. - Brother International HL-2170W | Users Manual - English - Page 2
following icons throughout this User's Guide: Warnings tell you what to do to prevent possible personal injury. Electrical Hazard icons alert damage to the printer or other objects. Improper Setup icons alert you to devices and operations that are not compatible with the printer. Notes tell you - Brother International HL-2170W | Users Manual - English - Page 3
plug with wet hands. Doing this might cause an electrical shock. Always make sure the plug is fully inserted. After you have just used the printer, some internal parts of the printer will be extremely hot. When you open the front or back cover (back output tray) of the - Brother International HL-2170W | Users Manual - English - Page 4
clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations. DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. CAUTION Cleaning the outside of the printer: • Make - Brother International HL-2170W | Users Manual - English - Page 5
in this manual has a Software License Agreement specific to its proprietary programs. All other terms and brand and product names mentioned in this User's Guide are registered trademarks of their respective companies. Compilation and Publication Notice Under the supervision of Brother Industries Ltd - Brother International HL-2170W | Users Manual - English - Page 6
® 2003 45 Printer driver for Macintosh® ...45 Software ...46 Software for network models (HL-2150N / HL-2170W only 46 Automatic interface selection (HL-2150N / HL-2170W only 47 Remote Printer Console ...47 4 Control Panel 48 LEDs (Light Emitting Diodes)...48 Service call indications ...53 - Brother International HL-2170W | Users Manual - English - Page 7
Toner cartridge ...61 Drum unit ...68 Cleaning ...73 Cleaning the outside of the printer...73 Cleaning the inside of the printer...74 Cleaning the corona wire...77 6 Troubleshooting 79 Identifying your problem ...79 Error messages in the Status Monitor ...80 Error message printout ...82 Paper - Brother International HL-2170W | Users Manual - English - Page 8
) 122 Brother numbers ...122 Important information: regulations ...125 Federal Communications Commission (FCC) Declaration of Conformity (USA only 125 Industry Canada Compliance Statement (Canada only 125 International ENERGY STAR® Compliance Statement 126 Laser notices ...127 Laser safety - Brother International HL-2170W | Users Manual - English - Page 9
1 What is in the box? When you unpack the printer, make sure that you have all of the following parts. 1 1 Printer Quick Setup Guide CD-ROM Drum unit and starter toner cartridge assembly AC power cord Interface cable 1 The interface cable is not a standard accessory. Purchase the appropriate - Brother International HL-2170W | Users Manual - English - Page 10
panel 2 4 Manual feed paper guide 5 Manual feed slot 6 Manual feed slot cover 7 Paper tray 8 Front cover 9 Power switch 10 Ventilation hole 11 Face-down output tray 1 For details about the support flap 2, see page 96. 2 For details about the control panel, see Chapter 4. About this Printer 1 1 11 - Brother International HL-2170W | Users Manual - English - Page 11
Back view About this Printer 1 1 6 1 5 4 2 3 1 Back cover (back output tray) 2 AC power connector 3 HL-2150N / HL-2170W: Network status LEDs (Light Emitting Diodes) 4 HL-2150N / HL-2170W: 10/100BASE-TX port 5 HL-2170W: Wireless setup button 6 USB interface connector 3 - Brother International HL-2170W | Users Manual - English - Page 12
same power circuit with other high-powered appliances, such as an air conditioner, copier, shredder and so on. If you cannot avoid using the printer with these appliances, we recommend that you use a voltage transformer or a high-frequency noise filter. Use a voltage regulator if the power source is - Brother International HL-2170W | Users Manual - English - Page 13
2 About paper Type and size of paper The printer loads paper from the installed paper tray or the manual feed slot. The names for the paper trays in the printer driver and this guide are as follows: 2 2 2 Paper tray Manual feed slot Tray 1 Manual When looking at this page in the electronic file - Brother International HL-2170W | Users Manual - English - Page 14
Business 80 g/m2 Xerox Recycled Supreme 80 g/m2 3M CG3300 Avery laser label L7163 Antalis River series (DL) USA Xerox 4200DP 20 lb Hammermill Laser Print (24 lb=90g/m2) (No specific brand recommended) 3M CG3300 Avery laser labels white #5160 (No specific brand recommended) Before you buy a lot - Brother International HL-2170W | Users Manual - English - Page 15
were previously printed by a laser printer. Do not use envelopes that are made Brother warranty or service agreement. Note • Do not put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds. • Do not print envelopes using manual duplex - Brother International HL-2170W | Users Manual - English - Page 16
Unprintable area The area of the paper that cannot be printed on is shown in the table below: Portrait 1 Printing Methods 2 2 2 2 4 3 A4 1 4.23 mm (0.16 in.) 2 6.01 mm (0.24 in.) 3 4.23 mm (0.16 in.) 4 6.01 mm (0.24 in.) Landscape Letter 4.23 mm (0.16 in.) 6.35 mm (0.25 in.) 4.23 mm (0.16 in.) - Brother International HL-2170W | Users Manual - English - Page 17
and transparencies from the paper tray (For the recommended paper to use, see About paper on page 5.) a Pull the paper tray completely out of the printer. 2 2 2 2 b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the - Brother International HL-2170W | Users Manual - English - Page 18
paper is below the maximum paper mark (1). The side to be printed on must be face down. 1 d Put the paper tray firmly back in the printer. Make sure that it is completely inserted into the printer. e Lift up the support flap 1 (1) to prevent paper from sliding off the face-down output tray. 1 10 - Brother International HL-2170W | Users Manual - English - Page 19
f Choose the following from the printer driver: Paper Size 1) Media Type 2) Paper Source 3) and any other settings. Windows® printer driver 1 2 3 Macintosh® printer driver 1 2 Printing Methods 2 3 11 - Brother International HL-2170W | Users Manual - English - Page 20
Printing Methods g Send the print data to the printer. Note • The Error LED on the control panel will light up to indicate No paper if the power switch is turned on before you put paper or transparencies in the tray. You can clear this error indication by pressing Go. 2 • When printing on - Brother International HL-2170W | Users Manual - English - Page 21
feed slot. 2 a Lift up the support flap 1 (1) to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the printer. 1 b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that - Brother International HL-2170W | Users Manual - English - Page 22
let go. 2 Note • Put the paper into the manual feed slot with the side to be printed face up. or transparency is straight and in the correct position on the manual feed slot. If it is not, the paper or the not put more than one piece of paper in the manual feed slot at any one time, as it may cause a - Brother International HL-2170W | Users Manual - English - Page 23
e Choose the following from the printer driver: Paper Size 1) Media Type 2) Paper Source 3) and any other settings. Windows® printer driver 1 2 3 Macintosh® printer driver 1 2 Printing Methods 2 3 15 - Brother International HL-2170W | Users Manual - English - Page 24
the printed page comes out of the printer, put in the next sheet of paper or transparency as in Step d above. Repeat for each page that you want to print. 2 Note • The Error LED on the control panel will flash to indicate No paper in the manual feed slot until you put a sheet - Brother International HL-2170W | Users Manual - English - Page 25
of 2 envelopes on page 7.) Note The printer automatically turns on the Manual Feed mode when you put paper in the manual feed slot. a Open the back cover (back output tray). b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that - Brother International HL-2170W | Users Manual - English - Page 26
. • If you put any Media (paper, envelope and so on) in the manual feed slot before the printer is in the Ready state, the media may be ejected without being printed on. e Choose the following from the printer driver: Paper Size 1) Media Type 2) Paper Source 3) and any other settings. Windows - Brother International HL-2170W | Users Manual - English - Page 27
Printing Methods Note • When you use Envelope #10, choose Com-10 for the Paper Size. • For other envelopes which are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose User Defined... (For more information on envelope sizes, see Paper size on page 106.) 2 Macintosh® - Brother International HL-2170W | Users Manual - English - Page 28
the printed page comes out of the printer, put in the next sheet of paper or envelope as shown in Step d. Repeat for each page that you want to print. 2 Note • The Error LED on the control panel will flash to indicate No paper in the manual feed slot until you put a sheet - Brother International HL-2170W | Users Manual - English - Page 29
when you put it in the manual feed slot, and then in the printer driver choose the Advanced tab, select software application. 2 • If the DL size double flap envelope is creased after printing, choose DL Long Edge in Paper Size, from the Basic tab. Put a new DL size double-flap envelope in the manual - Brother International HL-2170W | Users Manual - English - Page 30
on page 85. If you have a print quality problem, see Improving the print quality on page 91.) Note printer driver, see Duplex Printing on page 41. Manual duplex printing from the paper tray 2 a In the printer driver choose the Advanced tab, click the Duplex icon, and then choose the Manual Duplex - Brother International HL-2170W | Users Manual - English - Page 31
Follow the instructions on the computer screen. 2 d The printer will Manual duplex printing from the manual feed slot 2 Note You should use plain paper and recycled paper. Do not use bond paper. a In the printer driver choose the Advanced tab, click the Duplex icon, then choose the Manual Duplex - Brother International HL-2170W | Users Manual - English - Page 32
c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. 2 d Using both hands put the paper in the manual feed slot with the side that is going to be printed on first facing up. Follow the instructions on the computer screen. Repeat - Brother International HL-2170W | Users Manual - English - Page 33
Printing Methods Paper orientation for manual duplex printing 2 The printer prints the second page first. If you page 6 and then page 5 on the 2 third sheet of paper, and so on. When doing manual duplex printing, the paper must be put in the paper tray in the following way: For the paper - Brother International HL-2170W | Users Manual - English - Page 34
Windows® printer driver (HL-2150N / HL-2170W only) GDI printer driver for Windows® (HL-2140 only) For Macintosh® 3 Macintosh® printer driver For Linux 1 2 3 LPR printer driver CUPS printer driver 1 Download the printer driver for Linux from http://solutions.brother.com or a link - Brother International HL-2170W | Users Manual - English - Page 35
Driver and Software Windows® printer driver (HL-2150N/ HL-2170W Only) GDI printer driver for Windows® (HL-2140 Only) Macintosh® printer driver LPR / CUPS printer driver 1 Windows® 2000 Professional p p 3 Windows® XP Home Edition p p Windows® XP Professional p p Windows Vista™ p p - Brother International HL-2170W | Users Manual - English - Page 36
-Footer Print 2 Density adjustment 2 Error Message Printout 2 Improve Print Output 1 These settings are not available with the Mac OS® 10.2.4. 2 These settings are not available with the Macintosh® printer driver. 3 These settings are not available with the HL-2140. Driver and Software 3 28 - Brother International HL-2170W | Users Manual - English - Page 37
Driver and Software Features in the printer driver (for Windows®) 3 (For more information, see the Help text in the printer driver.) Note • The dialog box by clicking Printing Preferences... in the General tab of the Printer Properties dialog box. Basic tab 3 You can also change settings by - Brother International HL-2170W | Users Manual - English - Page 38
Driver and Software Paper Size 3 From the drop-down box choose the Paper Size you are using. Multiple Page 3 The Multiple Page selection can reduce the image size - Brother International HL-2170W | Users Manual - English - Page 39
Driver and Software Media Type 3 You can use the following types of media in your printer When you use envelopes, choose Envelopes. If the toner is not fixed to the envelope correctly when Envelopes has can choose Auto Select, Tray1, Manual and specify separate trays for printing the first page - Brother International HL-2170W | Users Manual - English - Page 40
4 5 Driver and Software 3 3 Change the tab settings by clicking one of the following icons: Print Quality (1) Duplex (2) Watermark (3) Page Setting (4) Device Options (5) Print Quality 3 Resolution You can change the resolution as follows: • HQ 1200 • 600 dpi • 300 dpi Toner - Brother International HL-2170W | Users Manual - English - Page 41
Driver and Software Print Setting You can manually change the print setting. • Duplex Printing 3 Manual Duplex Check the Duplex box and choose Manual Duplex. In this mode, the printer prints all the even numbered pages first. Then the printer driver will stop and show the instructions - Brother International HL-2170W | Users Manual - English - Page 42
Device Options You can set the following in Printer Function: Job Spooling Quick Print Setup Sleep Time Macro (HL-2150N / HL-2170W only) Header-Footer Print Density adjustment Error Message Printout Improve Print Output Driver and Software 3 3 34 - Brother International HL-2170W | Users Manual - English - Page 43
Driver and Software Job Spooling The printer keeps the last print job sent to it in memory. To reprint the last document, press the Go button and hold it down for about 4 seconds until all the LEDs light up in order (Toner, Drum, Error, Ready), and then release the Go button. Within 2 seconds - Brother International HL-2170W | Users Manual - English - Page 44
a print quality problem. • Reduce Paper Curl If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you do not need to choose this setting. We recommend that you change the printer driver setting in Media Type to a thin setting. • Improve Toner Fixing If you - Brother International HL-2170W | Users Manual - English - Page 45
setting will automatically pull paper from any paper source (tray or manual feed slot) that has a defined paper size that matches your document. Serial No. (2) By clicking Auto Detect, the printer driver will probe the printer and display its serial number. If it fails to receive the information - Brother International HL-2170W | Users Manual - English - Page 46
about your Brother product including FAQs (Frequently Asked Questions), User's Guides, driver updates and tips for using your printer. Print Settings (3) This will print the pages that show how the internal settings of the printer have been configured. Print Fonts (4) (HL-2150N / HL-2170W only - Brother International HL-2170W | Users Manual - English - Page 47
Driver and Software Features in the printer driver (for Macintosh®) 3 This printer supports Mac OS® X 10.2.4 or greater. Note The screens in this section are from Mac OS® X 10.4. The screens on your Macintosh® will vary depending on your operating system. 3 Page Setup 3 You can set the - Brother International HL-2170W | Users Manual - English - Page 48
Cover Page (for Mac OS® X 10.4) You can make the following cover page settings: Driver and Software 3 3 Print Cover Page If you want to add a cover page to your document, use this function. Cover Page Type Choose a template for the cover page. - Brother International HL-2170W | Users Manual - English - Page 49
Driver and Software Duplex Printing Manual duplex (for Mac OS® X 10.3 or greater) Select Paper Handling. Choose Odd numbered pages and print, and then choose Even numbered pages and print. 3 3 Print Settings 3 You can - Brother International HL-2170W | Users Manual - English - Page 50
.brother.com) and our website for original/genuine Brother supplies by clicking the Support button. The Brother Solutions Center is a web site offering information about your Brother product including FAQs (Frequently Asked Questions), User's Guides, driver updates and tips for using your printer - Brother International HL-2170W | Users Manual - English - Page 51
Advanced tab Driver and Software 3 Print Quality You can change the print quality as change the sleep time, choose Manual and then enter the time in the text box on the driver. While the printer is in sleep mode, the Ready LED lights up slightly, but the printer can still receive data. Receiving - Brother International HL-2170W | Users Manual - English - Page 52
If you choose this setting, the toner fixing on paper may be improved. If this selection does not improve the situation enough, select thicker paper in media type settings. Status Monitor (For Mac OS® X 10.3 or greater users) 3 This reports the printer status (any errors that may happen with the - Brother International HL-2170W | Users Manual - English - Page 53
® 2003 3 a Click the Start button, point to All Programs 1and then to your printer name. b Click UnInstall. c Follow the instructions on the screen. 1 Programs for windows® 2000 users Printer driver for Macintosh® 3 For Mac OS® X 10.2 3 a Disconnect the USB cable between the Macintosh® and your - Brother International HL-2170W | Users Manual - English - Page 54
Driver and Software Software 3 Software for network models (HL-2150N / HL-2170W only) 3 BRAdmin Light 3 3 BRAdmin Light is a utility for initial setup of Brother network connected devices. This utility can search for Brother products on your network, view the status and configure basic network - Brother International HL-2170W | Users Manual - English - Page 55
Driver and Software Automatic interface selection (HL-2150N / HL-2170W only) 3 This printer has an automatic interface you want to speed up printing, choose the required interface manually by using Remote Printer Console. (See Remote Printer Console on page 47.) If you typically use only one - Brother International HL-2170W | Users Manual - English - Page 56
Go button on the control panel. 1 Toner LED The Toner LED indicates when the Toner is low or at the end 4 of its life. 2 Drum LED 1 The Drum LED indicates when the Drum is nearing the end of its life. 2 3 Error LED 3 The Error LED indicates when the printer is in one of the following states - Brother International HL-2170W | Users Manual - English - Page 57
LED Printer status Off The power switch is off. Control Panel 4 Sleep mode The printer is in sleep mode. Pressing the Go button wakes up the printer from sleep mode to ready mode. Ready to print The printer is ready to print. 49 - Brother International HL-2170W | Users Manual - English - Page 58
LED will turn on for 2 seconds and off for 3 seconds. Toner life end Replace the toner cartridge with a new one. See Replacing the toner cartridge on page 62. Cartridge position error The drum unit assembly is not installed correctly. Take the drum unit out of the machine and put it back in. 50 - Brother International HL-2170W | Users Manual - English - Page 59
LED Control Panel Printer status Drum life end soon The drum unit is near the end of its life. We recommend that you get a new drum unit to replace the current one. See Replacing the drum unit on page 69. The Drum LED will turn on for 2 seconds and off for 3 seconds. 4 No paper fed tray1 Put paper - Brother International HL-2170W | Users Manual - English - Page 60
LED Control Panel Printer status Drum error The corona wire needs to be cleaned. See Cleaning the corona wire on page 77. Put in a new drum unit. See Replacing the drum unit on page 69. 4 52 - Brother International HL-2170W | Users Manual - English - Page 61
) to your dealer or Brother Customer Service. LED indications while pressing the Go button LEDs Toner Main PCB failure Fuser unit failure 1 Laser unit failure Main motor failure High voltage failure Drum Error Ready 1 If this error occurs, turn off the printer power switch, wait a few - Brother International HL-2170W | Users Manual - English - Page 62
For example, the LED indication below shows a fuser unit failure. Control Panel 4 Make a note of the indication, referring to the table on page 53, and report the error status to your dealer or Brother Customer Service. Note Make sure that the front cover is completely closed before you report a - Brother International HL-2170W | Users Manual - English - Page 63
press the Go button for about 4 seconds until all the LEDs light up. The Ready and Error LEDs will flash as the job is being canceled. Cancel all the light up and then release it. 4 Press the Go button again. The Ready and Error LEDs will flash as the job is being canceled. Wake-up If the printer - Brother International HL-2170W | Users Manual - English - Page 64
down until the 4 Toner, Drum and Error LEDs light up. Release the Go button. Make sure that the Toner, Drum and Error LEDs are off. d Press the Go button again. The printer will print a test page. Using the printer driver 4 If you are using the Windows® printer driver, click the Print Test - Brother International HL-2170W | Users Manual - English - Page 65
. c Press the Go button three times within 2 seconds. The printer will print the current printer settings page. 4 Using the printer driver 4 If you are using the Windows® printer driver, you can print the current printer settings page by clicking the Print Settings button in the Support tab. 57 - Brother International HL-2170W | Users Manual - English - Page 66
the 4 Toner, Drum and Error LEDs light up. Release the Go button. Make sure that the Toner, Drum and Paper LEDs are off. d Press the Go button twice. The printer will print a list of the internal fonts. Using the printer driver 4 If you are using the Brother's Windows® printer driver, you can - Brother International HL-2170W | Users Manual - English - Page 67
the Go button 4 a Turn off the printer. b Make sure that the front cover is closed and the power cord is plugged in. 4 c Hold down the Go button as you turn on the power switch. Keep the Go button pressed down until the Toner, Drum and Error LEDs light up. Release the Go button. Make sure - Brother International HL-2170W | Users Manual - English - Page 68
) of the printer, DO NOT touch the shaded parts 5 shown in the illustration. Replacing the consumable items 5 You will need to replace the consumable items when the machine indicates that the life of the consumable is over. Consumables 5 Toner cartridge Drum unit See Toner cartridge on page - Brother International HL-2170W | Users Manual - English - Page 69
LED shows this message, the printer has nearly run out of toner and will continue to print until it has reached the end of its life. Buy a new toner cartridge and have it ready before you get a Toner Life End message. To replace the toner cartridge, see Replacing the toner cartridge on page 62. Note - Brother International HL-2170W | Users Manual - English - Page 70
to buy toner cartridges, call your dealer or Brother Customer Service. • We recommend that you clean the printer when you replace the toner cartridge. See Cleaning on page 73. a Make sure that the printer is turned on. Open the front cover. b Take out the drum unit and toner cartridge assembly - Brother International HL-2170W | Users Manual - English - Page 71
Routine Maintenance CAUTION We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration. 5 - Brother International HL-2170W | Users Manual - English - Page 72
. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 5 Note • Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. • Go to http://www.brother-usa.com/environment/ for instructions on how to - Brother International HL-2170W | Users Manual - English - Page 73
before you put it in the printer. If toner cartridges are left unpacked for a long time the toner life will be shortened. If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged. Put the toner cartridge in the drum unit immediately after you have removed the - Brother International HL-2170W | Users Manual - English - Page 74
cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother branded cartridges with this machine. If damage is caused to the drum unit or other part of this machine - Brother International HL-2170W | Users Manual - English - Page 75
Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. h Put the drum unit and toner cartridge assembly back in the printer. Close the front cover. CAUTION DO NOT turn off the printer power switch or open the front cover until the Ready LED - Brother International HL-2170W | Users Manual - English - Page 76
Brother toner. The printer should be used only in a clean, dust- 5 free environment with adequate ventilation. • Printing with a third-party drum unit may reduce not only the print quality but also the quality and life of the printer itself. Warranty coverage does not apply to problems caused - Brother International HL-2170W | Users Manual - English - Page 77
Replacing the drum unit 5 CAUTION While removing the drum unit, handle it carefully because it may contain toner. Every time you replace the drum unit, clean the inside of the printer. See Cleaning on page 73. When you replace the drum unit with a new one, you need to reset the drum counter by - Brother International HL-2170W | Users Manual - English - Page 78
Take out the drum unit and toner cartridge assembly. Routine Maintenance CAUTION 5 We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer from static electricity - Brother International HL-2170W | Users Manual - English - Page 79
problems, DO NOT touch the shaded parts shown in the illustrations. 5 Note • Be sure to seal up the drum unit tightly in a suitable bag so that toner powder does not spill out of the unit. • Go to http://www.brother-usa.com/environment/ for instructions on how to return the used toner cartridge - Brother International HL-2170W | Users Manual - English - Page 80
Routine Maintenance CAUTION Make sure that you put in the toner cartridge properly, or it may separate from the drum unit. g Put the drum unit and toner cartridge assembly back in the printer. 5 h Close the front cover. i Make sure that the Drum LED is now off. 72 - Brother International HL-2170W | Users Manual - English - Page 81
the outside and inside of the printer regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the printer. If printed pages are stained with toner, clean the inside of the printer with a dry, lint-free cloth. Cleaning - Brother International HL-2170W | Users Manual - English - Page 82
the paper tray. e Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust. f Put the paper tray back in the printer. g Plug the printer back in, and then turn on the power switch. Cleaning the inside of the - Brother International HL-2170W | Users Manual - English - Page 83
you touch the internal parts of the printer. CAUTION We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe - Brother International HL-2170W | Users Manual - English - Page 84
d Wipe the scanner window with a dry, lint-free cloth. Routine Maintenance 5 e Put the drum unit and toner cartridge assembly back in the printer. f Close the front cover. g Plug the printer back in, and then turn on the power switch. 76 - Brother International HL-2170W | Users Manual - English - Page 85
corona wire If you have print quality problems, clean the corona wire as follows: a Open the front cover. b Take out the drum unit and toner cartridge assembly. Routine Maintenance 5 5 CAUTION We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or - Brother International HL-2170W | Users Manual - English - Page 86
several times. CAUTION 1 5 Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. d Put the drum unit and toner cartridge assembly back in the printer. Close the front cover. 78 - Brother International HL-2170W | Users Manual - English - Page 87
FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. Identifying your problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridges and drum unit are installed - Brother International HL-2170W | Users Manual - English - Page 88
the Start button, All Programs 1, your printer (e.g Brother HL-2140), and then Status Monitor. 1 Programs for Windows® 2000 users For Macintosh® users (Mac OS® X 10.3 or greater only) See Status Monitor (For Mac OS® X 10.3 or greater users) on page 44. Error message Cover is Open Memory Full Print - Brother International HL-2170W | Users Manual - English - Page 89
Error See Replacing the toner cartridge on page 62. Buy a new toner cartridge and have it ready for when the Toner Life End status is indicated. Make sure the drum unit and toner cartridge assembly is installed properly. Close the fuser cover located behind the back cover of the printer - Brother International HL-2170W | Users Manual - English - Page 90
Troubleshooting Error message printout 6 The printer can also report problems by printing an error message. Use the table below to identify and clear the error message. Error message MEMORY FULL Action Press the Go button to print the remaining data in the printer memory. Cancel the print job - Brother International HL-2170W | Users Manual - English - Page 91
Troubleshooting Paper handling 6 First, make sure that you are using paper that meets Brother's recommended paper specifications. (See About paper on page 5.) Problem Recommendation The printer does not feed paper. If there is paper in the paper tray, make sure it is straight. If the paper is - Brother International HL-2170W | Users Manual - English - Page 92
Troubleshooting Problem The paper slides off the back output tray. Recommendation Follow these steps: a Remove the output tray support flap 1 (1) from the top of the printer by first lifting the flap up. Then push the flap to the left or right to release one of the posts (2) on the flap and - Brother International HL-2170W | Users Manual - English - Page 93
Paper jams and how to clear them If a paper jam occurs, the printer will flash the Error LED as shown below. Troubleshooting 6 6 HOT SURFACE After you have just used the printer, some internal parts of the printer will be extremely hot. When you open the front cover or back cover (back output tray - Brother International HL-2170W | Users Manual - English - Page 94
a Open the front cover. Troubleshooting b Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 6 CAUTION We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper - Brother International HL-2170W | Users Manual - English - Page 95
d Pull the paper tray completely out of the printer. e Pull the jammed paper down and out of the printer. Troubleshooting 6 f Open the back cover (back output tray). 87 - Brother International HL-2170W | Users Manual - English - Page 96
the tab toward you to open the fuser cover (1). Troubleshooting 1 6 h Pull the jammed paper out of the fuser unit. HOT SURFACE After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of - Brother International HL-2170W | Users Manual - English - Page 97
Troubleshooting j Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 6 CAUTION Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To - Brother International HL-2170W | Users Manual - English - Page 98
Troubleshooting k Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically. l Open the front cover. Put the drum unit and toner cartridge assembly back in the printer. 6 m Put the paper - Brother International HL-2170W | Users Manual - English - Page 99
is too light, Toner Save Mode may be on. Turn off Toner Save Mode in the printer Properties tab of the driver. 6 Put in a new toner cartridge. See Replacing the toner cartridge on page 62. Put in a new drum unit. See Replacing the drum unit on page 69. You may clear the problem by wiping - Brother International HL-2170W | Users Manual - English - Page 100
scanner window with a soft cloth. See Cleaning the inside of the printer on page 74. The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 62. The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 69. 92 - Brother International HL-2170W | Users Manual - English - Page 101
Troubleshooting Examples of poor print quality 75 mm (2.95 in.) 75 mm (2.95 in.) Recommendation If the problem is not solved after printing a few pages, the drum unit may have glue from a label stuck on the OPC drum surface. Clean the drum unit as follows: 6 a Put the print sample in front - Brother International HL-2170W | Users Manual - English - Page 102
in a new drum unit. See Replacing the drum unit on page 69. The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 62. Black lines down the page The fuser unit may be smudged. Call your dealer or Brother Customer Service. Printed pages have - Brother International HL-2170W | Users Manual - English - Page 103
Troubleshooting Examples of poor print quality B DEFGH abc efghijk A CD bcde 1 paper in the tray or try rotating the paper 180° in the input tray. Choose Improve Toner Fixing mode in the printer driver. See Improve Print Output in Advanced tab on page 32 (For Windows®) or Print Settings on page - Brother International HL-2170W | Users Manual - English - Page 104
Examples of poor print quality Curled Troubleshooting Recommendation Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) If the problem remains, lift up the support flaps as follows: a Lift up the output tray support flap 1 (1). 1 6 b Lift up the output tray - Brother International HL-2170W | Users Manual - English - Page 105
to delete the remaining data in the printer memory. See Go button on page 55. If this does not clear the error, reduce the complexity of your document or cut the print resolution. (HL-2150N / HL-2170W only) Change the following settings in the supplied Windows® driver and try again. The best - Brother International HL-2170W | Users Manual - English - Page 106
when you install the driver. Click the Start button, All Programs 1, your printer, and then User's Guide. You can also view the manuals in PDF format by accessing the Brother Solutions Center (http://solutions.brother.com). 1 Programs for Windows® 2000 users Other problems 6 For Macintosh® with - Brother International HL-2170W | Users Manual - English - Page 107
Printer specifications Engine Model HL-2140 HL-2150N HL- Mac OS® X 10.2.4 or HQ1200 greater 600 dpi 300 dpi Linux 600 dpi 300 dpi 1 The printing speed may change depending on the type of document you print. 2 Print speed may be slower when the printer is connected by wireless LAN (HL - Brother International HL-2170W | Users Manual - English - Page 108
on the supported network protocols. 3 Brother original Windows® and Macintosh® utility for printer and print server management. Install from the supplied CD-ROM. 4 Brother original Windows® utility for printer and print server management. It has more functions than BRAdmin Light. Download from http - Brother International HL-2170W | Users Manual - English - Page 109
Instructional animations for problem solving. 4 The Driver Deployment Wizard automates the installation of printers in a peer-to-peer network (Windows® only). Control panel A Model LED Button HL-2140 4 LEDs 1 button HL-2150N HL-2170W Paper handling A Model Paper Input 1 Paper Output 1 Duplex - Brother International HL-2170W | Users Manual - English - Page 110
Manual feed slot Paper tray Media weights Media sizes Manual feed slot Paper tray Manual feed slot Paper tray (Standard) HL-2140 HL-2150N HL Supplies A Model HL-2140 HL-2150N HL-2170W Toner Cartridge Drum Unit Starter cartridge Standard cartridge High yield cartridge Approx. 1,000 - Brother International HL-2170W | Users Manual - English - Page 111
Sound power Power save Toner save 1 Printing Standby Sleep Printing Standby Printing Standby HL-2140 HL-2150N Average 460 W supported CPU Mac OS® X 10.2.4 - PowerPC G4/G5, 10.4.3 PowerPC G3 350MHz Mac OS® X 10.4.4 or PowerPC G4/G5, greater Intel® Core™ Processor Minimum Recomm RAM ended - Brother International HL-2170W | Users Manual - English - Page 112
suitable for laser printers. Basis weight A A The basis weight of the paper in general use varies in different countries. We recommend that you use paper that weighs 75 to 90 g/m2 (20 to 24 lb), although this printer is able to cope with thinner or thicker paper than these weights. Unit g/m2 lb - Brother International HL-2170W | Users Manual - English - Page 113
be about 10% in a high humidity environment. When the amount of water increases, the characteristics of the paper changes greatly. The fixing of the toner may become worse. For storage of the paper and during use, we recommend that the humidity of the surrounding environment be between 50% and 60 - Brother International HL-2170W | Users Manual - English - Page 114
Paper size Paper size Letter Legal Executive A4 A5 A5 Long Edge A6 Envelope Monarch Envelope Com-10 Envelope DL Envelope C5 B5 (JIS) B5 (ISO) B6 (ISO) Folio Post Card A4 Long Envelope DL-L 3 × 5 mm 210 × 297 mm 148 × 210 mm 210 × 148 mm 105 × 148 mm 110 × 220 mm 162 × 229 mm 182 × 257 mm 176 × 250 - Brother International HL-2170W | Users Manual - English - Page 115
HL-2150N / HL ) For example: http://192.168.1.2/ (if the printer's IP address is 192.168.1.2.) Note • If you the print server. As the print server supports TCP/IP and NetBIOS, you can also enter for a wired network or "BRWxxxxxxxxxxxx" for a wireless network. • For Macintosh® users, you can also - Brother International HL-2170W | Users Manual - English - Page 116
Symbol and character sets list OCR symbol sets When you choose the OCR-A or OCR-B font, the matching symbol set is always used. OCR A (0O) OCR B (1O) HP LaserJet mode ABICOMP Brazil / Portugal (13P) Desktop (7J) HP German (0G) ISO Latin1 (0N) ISO Latin5 (5N) ISO2 IRV (2U) ISO5 ASCII (0U) ISO11 - Brother International HL-2170W | Users Manual - English - Page 117
HP LaserJet mode PS Text (10J) Roman9 (4U) Russian-GOST (12R) Roman8 (8U) Roman Extension (0E) Symbol (19M) Appendix A 109 - Brother International HL-2170W | Users Manual - English - Page 118
Quick reference for bar code control commands (HL-2150N / HL-2170W only) A The printer can print bar codes in the HP LaserJet For more information about parameters, see the following Definition of Parameters. This command must end with the ' \ ' code (5CH). A Definition of parameters A This - Brother International HL-2170W | Users Manual - English - Page 119
drawing & box drawing 'S' 1 = Black 2 = Vertical stripes 3 = Horizontal stripes 4 = Cross hatch Bar code A n = 'mnnn' or 'Mnnn' (nnn = 0 ~ 32767) This parameter shows the bar code width. The unit of 'nnn' is a percentage. 111 - Brother International HL-2170W | Users Manual - English - Page 120
t131' Human readable line OFF All others This parameter shows whether the printer prints the human readable line below the bar code. Human readable characters on both sides of the bar codes. Its width can be shown using the units that are set by the 'u' of 'U' parameter. (For the description of - Brother International HL-2170W | Users Manual - English - Page 121
or 'D'. The height of bar codes is shown in the 'u'- or 'U'-specified unit. The default setting of the bar code height (12 mm, 18 mm or 22 characters will cause a data error. The number of characters for bar codes is not limited. The bar code data automatically starts and ends with an asterisk ' - Brother International HL-2170W | Users Manual - English - Page 122
characters. If the bar code data has odd characters, '0' is automatically added to the end of the bar code data. When FIM (US-Post Net) is selected with a data error that results in the bar code data being printed as normal print data. If the check digit is not correct, the printer decides the - Brother International HL-2170W | Users Manual - English - Page 123
'L' Data that follows 'l' or 'L' is read as expanded character data (or labeling data). Expanded character data must end with the ' \ ' code (5CH), which also ends this command. Example Program Listings A WIDTH "LPT1:",255 'CODE 39 LPRINT CHR$(27);"it0r1s0o0x00y00bCODE39?\"; 'Interleaved 2 of - Brother International HL-2170W | Users Manual - English - Page 124
?\"; 'Code 128 set C LPRINT CHR$(27);"it14r1o0x00y160b";CHR$(1);CHR$(2);"?\"; 'ISBN(EAN) LPRINTCHR$(27);"it130r1o0x00y180b123456789012?+12345\"; 'EAN 128 set A LPRINT CHR$(27);"it132r1o0x00y210b1234567890?\"; LPRINT CHR$(12) END Appendix A 116 - Brother International HL-2170W | Users Manual - English - Page 125
for all your printer needs. You can download the latest drivers, software and utilities, read FAQs and troubleshooting tips to learn how to get the most from your Brother product. http://solutions.brother.com You can check here for Brother driver updates. Customer Service B Visit http://www - Brother International HL-2170W | Users Manual - English - Page 126
PRODUKT This printer has a Class 3B laser diode which produces invisible laser radiation in the laser unit. You should not open the laser unit under any circumstances. Caution B Use of controls or adjustments or performance of procedures other than those specified in this User's Guide may result - Brother International HL-2170W | Users Manual - English - Page 127
Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. Varning B Om apparaten används på annat sätt än i denna Bruksanvisning specificerats, kan användaren utsättas för osynlig laserstr - Brother International HL-2170W | Users Manual - English - Page 128
printer must be three-pin plug type and correctly wired to provide grounding. Incorrectly wired extension cords may cause personal the power outlet to shut off the power completely. Caution for LAN connection (HL-2150N / HL-2170W only) Connect this product to a LAN connection that is not subjected - Brother International HL-2170W | Users Manual - English - Page 129
EC Declaration of Conformity Appendix (for Europe and Other Countries) B B 121 - Brother International HL-2170W | Users Manual - English - Page 130
C The Brother Solutions Center is our one-stop resource for all your printer needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product. http://solutions.brother.com You can check here for Brother driver - Brother International HL-2170W | Users Manual - English - Page 131
(Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. C C C Internet addresses Brother Global Web Site: http://www.brother.com For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and Utilities: http://solutions - Brother International HL-2170W | Users Manual - English - Page 132
800-947-1445 (fax) http://www.brothermall.com 1-877-BROTHER http://www.brother.ca Description Toner Cartridges Item TN-330 (Standard, prints approx. 1,500 pages) 1 TN-360 (High Yield, prints approx. 2,600 pages) 1 Drum Unit DR-360 C 1 Approx. cartridge yield is declared by 5% coverage and in - Brother International HL-2170W | Users Manual - English - Page 133
Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Telephone: (908) 704-1700 declares, that the products Product name: Model number: Laser Printer HL-2140, HL-2150N and HL-2170W HL in accordance with the instructions, may cause harmful - Brother International HL-2170W | Users Manual - English - Page 134
C The purpose of the International ENERGY STAR® Program is to promote the development and popularization of energy-efficient office equipment. As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. C 126 - Brother International HL-2170W | Users Manual - English - Page 135
is mandatory for products marketed in the United States. The following label on the back of the printer indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States. MANUFACTURED: Brother Technology (Shenzhen) Ltd. NO6 Gold Garden Ind - Brother International HL-2170W | Users Manual - English - Page 136
this printer must be three-pin plug type and correctly wired to provide proper grounding. Incorrectly wired extension cords may cause personal injury off the power completely. Caution for LAN connection (HL-2150N / HL-2170W only) C Connect this product to a LAN connection that is not subjected to - Brother International HL-2170W | Users Manual - English - Page 137
102 Domain 107 Driver Deployment Wizard 46 Drum error 52 Drum life end soon 51 Drum unit 68 Duplex printing 22 E Emulation 100 Envelopes 7, 17 Error messages 80, 82 F Fonts 58, 100 G Go buttons 55 I Interface 100 J Job cancel 55 L LEDs 48 Linux 26 M Macintosh 39, 98 Manual feed slot - Brother International HL-2170W | Users Manual - English - Page 138
window 76 Service call 53 Service centers (USA/Canada 123 Service centres (Europe and other countries) ........ 117 Software 46 Specifications 99 Status Monitor 44, 80 Symbol 107 T Toner cartridge 61 Toner life end 50, 62 Toner low 50 Tray Setting tab 37 Troubleshooting 79 U Unprintable
USER’S GUIDE
Brother Laser Printer
HL-2140
HL-2150N
HL-2170W
For visually-impaired users
You can read this manual with Screen
Reader ‘text-to-speech’ software.
You must set up the hardware and install the driver before you can use the printer.
Please use the Quick Setup Guide to set up the printer. You can find a printed copy in the box.
Please read this User’s Guide thoroughly before you use the printer. Keep the CD-ROM in a convenient place so you
can use it quickly if you need to.
Please visit us at http://solutions.brother.com
where you can get product support, the latest driver updates and
utilities, and answers to frequently asked questions (FAQs) and technical questions.
Note: Not all models are available in all countries.
Version A
EN-US