Brother HL 5370DW Users Manual - English

Brother HL 5370DW - B/W Laser Printer Manual

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Brother HL 5370DW manual table of contents:

  • Page 1
    Brother Laser Printer USER'S GUIDE HL-5340D HL-5350DN HL-5370DW For visually-impaired users You can read this manual with Screen Reader 'text-to-speech' software. You must set up the hardware and install the driver before you can use the printer. Please use the Quick Setup Guide to ...
  • Page 2
    ... used in this guide We use the following icons throughout this User's Guide: Warnings tell you what to do to prevent possible personal injury. Cautions ... specify procedures you must follow or avoid to prevent possible damage to the printer or other object. Electrical Hazard icons alert you to a ...
  • Page 3
    Safety precautions To use the printer safely If you DO NOT follow these safety ... attempting any maintenance. WARNING There are high voltage electrodes inside the printer. Before you clean the inside ... have turned off the power switch and unplugged the printer from the AC power outlet. DO NOT handle ...
  • Page 4
    ..., potentially starting a fire. Carefully clean the toner dust with a dry, lint-free cloth ... of it according to local regulations. Cleaning the outside of the printer: Make sure that you have unplugged ... as thinner or benzine will damage the outside surface of the printer. DO NOT use cleaning materials...
  • Page 5
    ... injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in the illustration. If you do this, you may get burned. Inside the printer (Front View) Avoid placing your machine in a high-traffic area. Open the back cover (...
  • Page 6
    Note DO NOT remove or damage the caution label located on or around the fuser. v
  • Page 7
    ... owners. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, ... and other errors relating to the publication. © 2008 Brother Industries Ltd. Shipment of the Printer If for any reason you must ship your printer, carefully ...
  • Page 8
    ... printing ...25 Automatic duplex printing ...29 Booklet printing...31 3 Driver and Software 32 Printer driver ...32 Features ... Server® 2003/2008 ...70 Printer driver for Macintosh ...70 Software ...72 Software for networks (For HL-5350DN and HL-5370DW) ...72 About emulation modes...73 Automatic ...
  • Page 9
    ... Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer...106 Cleaning ... the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW) ...137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ......
  • Page 10
    A Appendix 139 Printer specifications...139 Engine ...139 Controller ...140 Software ...141 Control panel ...141 Paper handling ...141 Media specifications ...142 Supplies...142 ... B Appendix (for Europe and Other Countries) 158 Brother numbers ...158 C Appendix (for USA and Canada) ...
  • Page 11
    ... Printer 1 1 Carton components When you unpack the printer, make sure that you have all of the following parts. 1 Printer Quick Setup Guide CD-ROM AC Power Cord Drum Unit... time. Connecting the interface cable is done during the printer driver installation process. Make sure that...
  • Page 12
    About this Printer Third party USB ports are not supported by Macintosh. Parallel cable DO NOT use a parallel interface cable that...meters). Use a shielded interface cable that is IEEE 1284-compliant. Network cable (For HL-5350DN and 5370DW only) Use a straight-through Category5 (or...
  • Page 13
    About this Printer Front view 2 3 1 7 9 1 1 6 4 5 8 1 Front Cover Release Button 2 Control Panel 3 Face-down Output Tray Support Flap 1 (Support Flap 1) 4 Front Cover 5 Paper Tray 6 Power Switch 7 Face-down Output Tray 8 Multi-purpose Tray (MP Tray) 9 Face-...
  • Page 14
    ... Connector 10BASE-T / 100BASE-TX (Ethernet) Port (HL-5350DN and HL-5370DW only) Network Activity LEDs...) HL-5370DW: Wireless Activity LED HL-5370DW: Wireless Setup Button USB Interface Connector SO... (memory) Cover 10 Parallel Interface Connector Note The printer illustration is based on HL-5370DW. 4...
  • Page 15
    ... avoid using the printer with these appliances, we recommend that you use a voltage transformer or a high-... source is not stable. 1 Environment Put your printer on a flat, stable surface such as a desk ... if there is an emergency. Only use the printer within the following ranges of temperature and ...
  • Page 16
    ... The printer loads paper from the installed paper tray or the multi-purpose tray. The names for the paper trays in the printer driver and this guide are as follows: Paper tray ... Paper Bond Paper Tray 1 Tray 2/ Tray 3 MP Tray DX Choose the media type from the printer driver Plain ...
  • Page 17
    Printing Methods Media type Envelopes Tray 1 Tray 2/ Tray 3 MP Tray DX Choose the media type from the printer driver Envelopes Env. Thin Env. Thick p Up to 3 sheets 2 DX Tray 1 Paper size A4, Letter, Legal 1, B5 (ISO), Executive, ...
  • Page 18
    ... may occur in the printer. DO NOT put different types of paper in the paper tray at the same time...must use ink that can withstand the temperature of the printer's fusing process (200 degrees centigrade)..... To help you choose which paper to use with this printer, see Important information for choosing ...
  • Page 19
    ...envelopes from a supplier who understands that you will be using the envelopes in a laser printer. Before you print a lot ...NOT use envelopes that were previously printed by a laser printer. DO NOT use envelopes ... your printer. This damage is not covered under any Brother warranty or service agreement....
  • Page 20
    Printing Methods Unprintable area The area of the paper that cannot be printed on is shown in the table below: Note When using BR-Script emulation, the edges of the paper that cannot be printed on are 4.32 mm (0.17 in). 2 2 Portrait 2 A4 1 2 3 4 4.23...
  • Page 21
    ...only for Tray1. (For the recommended paper to use, see About paper on page 6.) 2 2 2 2 a Pull the paper tray completely out of the printer. b While pressing the blue paper-guide release lever (1), slide the paper guides to fit the paper size. Make sure that the...
  • Page 22
    ... Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the paper ... Make sure the paper guides touch the sides of the paper so it will feed properly. d Put the paper tray firmly back in the printer. Make sure that it is completely inserted into ...
  • Page 23
    Printing Methods e Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the printer. 2 1 13
  • Page 24
    ... f Choose the following from the printer driver: Paper Size...(1) Media Type...(2) Paper Source...(3) and ... to make. (See Chapter 3: Driver and Software.) Windows® printer driver 2 1 2 3 BR-Script ... for Windows® 1 3 2 Note To use the BR-Script printer driver for Windows® you must install ...
  • Page 25
    Printing Methods Macintosh printer driver 2 1 3 g Send the print data to the printer. IMPORTANT When printing on transparencies, remove each transparency at once after printing. Stacking the printed transparencies may cause a paper jam or the transparency to curl. 15
  • Page 26
    ... Open the MP tray and lower it gently. 2 b Pull out the MP tray support flap (1). 1 c Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the printer. 1 16
  • Page 27
    ... paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b) on both sides of the tray. The side to be printed on must be face up with the leading edge (top of the paper) in first. 2 e While pressing the paper-guide...
  • Page 28
    ... f Choose the following from the printer driver: Paper Size...(1) Media Type...(2) Paper Source...(3) and ... to make. (See Chapter 3: Driver and Software.) Windows® printer driver 2 1 2 3 BR-Script ... for Windows® 1 3 2 Note To use the BR-Script printer driver for Windows® you must install ...
  • Page 29
    Printing Methods Macintosh printer driver 2 1 3 g Send the print data to the printer. IMPORTANT When printing on transparencies, remove each transparency at once after printing. Stacking the printed transparencies may cause a paper jam or the transparency to curl. 19
  • Page 30
    Printing Methods Printing on thick paper, labels and envelopes When the back output tray is pulled down, the printer has a straight paper path from the MP tray through to the back of the printer. Use this paper feed and output method when you want to print on thick paper,...
  • Page 31
    Printing Methods d Pull out the MP tray support flap (1). 2 1 e Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b). Note DO NOT put more than 3 envelopes in the MP tray. Envelope joints that are sealed by the ...
  • Page 32
    Printing Methods g Choose the following from the printer driver: Paper Size...(1) Media Type...(2) Paper Source...(3) and any other settings you may want to make. (See Chapter 3: Driver and Software.) Windows® printer driver 2 1 2 3 BR-Script printer driver for Windows® 1 3 2 22
  • Page 33
    Printing Methods Note • To use the BR-Script printer driver you must install the... Size. • For other envelopes which are not listed in the printer driver, such as Envelope #9 or Envelope C6, ... Paper size on page 146.) Macintosh printer driver 2 1 3 Note For other envelopes which are not listed...
  • Page 34
    ..., then print again. • When you put paper in the MP tray, remember the following: • Put the leading edge (... in first and push it gently into the tray. • Make sure that the paper is straight and in the proper position in the MP tray. If it is not, the paper may not be fed properly, resulting in ...
  • Page 35
    ... thin paper. DO NOT use bond paper. Manual duplex printing The BR-Script printer driver (PostScript® 3™ emulation) does ... the Macintosh Printer Driver, see Duplex Printing on page 62. 2 Manual duplex printing from the paper tray 2 a b c In the printer driver choose the Basic tab, and choose ...
  • Page 36
    Printing Methods d Send the data to the printer. The printer will automatically print all the even-numbered ... in opposite order when the Back output tray is opened. f The printer will now automatically print all ...-numbered pages in the MP tray. • When you put paper in the paper tray, first empty...
  • Page 37
    Printing Methods Manual duplex printing from the MP tray Note 2 Before putting the sheets back in the MP tray... screen. Put the paper in the MP tray with the side to be printed on first facing up. Send the data to the printer. The printer will automatically print all the even-numbered pages on one ...
  • Page 38
    ... automatically print all the odd-numbered pages. Paper orientation for manual duplex printing The printer prints the second page first. If you print 10 pages on ... paper, and so on. When doing manual duplex printing, the paper must be put in the paper tray in the following way: ...
  • Page 39
    ... duplex printing If you are using the Macintosh Printer Driver, see Duplex Printing on page 62. 2 a b Put paper in the paper tray or MP tray. For the Windows® printer driver 2 1 2 3 4 5 6 Open the Properties dialog box in the printer driver. ...
  • Page 40
    ...the BR-Script printer driver 1 2 3 4 Open the Properties dialog box in the printer driver. From the General tab, click the Printing Preferences button. From the Layout..., choose Orientation, Print on Both Sides and Page Order. Click OK. The printer will print on both sides of the paper automatically...
  • Page 41
    Printing Methods Booklet printing 2 a b Put paper in the paper tray or MP tray. For the Windows® printer driver 2 1 2 3 4 5 6 Open the Properties dialog box in... appear. Choose Use Duplex Unit or Manual Duplex from the Duplex Mode Setting. Click OK. For the BR-Script printer driver 1 2 3 4 ...
  • Page 42
    ... the Quick Setup Guide. The latest printer driver can be downloaded from the Brother Solutions Center at http://solutions.brother.com/. (If you want to uninstall the printer driver, see Uninstalling ..., visit us at http://solutions.brother.com/. • The printer driver for Linux may be released after ...
  • Page 43
    Driver and Software Windows® printer driver Windows® 2000 Professional Windows® XP Home Edition Windows®... Linux distribution and to download the printer driver, visit us at http://solutions.brother.com/. You can also download the printer driver from a link on the supplied CD-ROM. If you download...
  • Page 44
    Driver and Software You can change the following printer settings when you print from ... 3 These settings are not available with the BR-script printer driver for Windows®. These settings are not ...are not available with the Macintosh printer driver and the BR-Script printer driver for Macintosh. 34
  • Page 45
    ... driver (for Windows®) (For more information, see the Help text in the printer driver.) Note • The screens in this section are on based Windows® XP. ... Preferences dialog box by clicking Printing Preferences...in the General tab of the Printer Properties dialog box. 3 3 Basic tab You can also ...
  • Page 46
    ...2 2 3 You can use the following types of media in your printer. For the best print quality, select the type of media that you...Paper. For bond paper, choose Bond Paper. • When you use envelopes, choose Envelopes. If the toner is not fixed to the envelope correctly when Envelopes has been selected, ...
  • Page 47
    ... dpi HQ 1200 1200 dpi Note If you use the high quality 1200 dpi setting (1200 x 1200 dpi) the print speed will be slower. 3 3 Print Setting You can manually change the print setting. General This is a printing mode for general printing of documents. Graphics ...
  • Page 48
    ...the printer prints on both sides of the paper automatically. • Manual Duplex In this mode, the printer prints all the even numbered page first. Then the printer driver ...the printer prints on both sides of the paper automatically. • Manual Duplex In this mode, the printer prints all the ...
  • Page 49
    ... You can choose Auto Select, Tray1, Tray2 1, Tray3 1, MP Tray or Manual and specify separate trays for printing ...on page 44.) Advanced tab 3 3 1 2 3 4 5 6 7 You can set the following in Printer Function: Scaling (1) Reverse Print (2) Use Watermark (3) Header-Footer Print (4) Toner Save Mode (5) ...
  • Page 50
    Driver and Software Use Watermark You can put a logo or text into your... edit box, the text you entered will print. Toner Save Mode You can save .... Note • We do not recommend Toner Save for printing Photo or Gray Scale images. • Toner Save Mode is not available for 1200 dpi or HQ 1200 resolution....
  • Page 51
    Driver and Software Header-Footer Print Lock Lock the current settings of the Header-Footer Print... Other Print Options...You can set the following in Printer Function: Use Reprint Sleep Time Macro ...Message Printout Improve Print Output 3 3 Use Reprint The printer keeps the last print job sent to ...
  • Page 52
    Driver and Software Sleep Time When the printer does not receive data for a certain ...please visit the product page at http://solutions.brother.com/ and see "Information". 3 3 Macro You ...printer. Use this function when the image is complicated and the printer has to wait to process the image before...
  • Page 53
    .... 3 Error Message Printout You can choose whether the printer reports problems by printing an error page. For details, see Error message ... do not need to choose this setting. We recommend that you change the printer driver setting in Media Type to a Thin Paper setting. Improve Toner Fixing If you ...
  • Page 54
    ... Software Accessories tab Note From the Start menu, select Control Panel and then Printers and Faxes 1. Right-click the Brother HL5340D/HL-5350DN/HL-5370DW series icon and select Properties to access the Accessories tab. 1 3 Printers for Windows®...
  • Page 55
    ... finds the currently installed optional devices and shows the available settings in the printer driver. When you click Auto Detect, options that are installed on the printer will be listed in Installed Options(1). You can manually add or remove the options by choosing an ...
  • Page 56
    ... dialog box by clicking Support...in the Printing Preferences dialog box. 3 3 1 2 3 4 5 6 Brother Solutions Center ... about your Brother product including FAQs (Frequently Asked Questions), User's Guides, driver updates and tips for using your printer. Genuine Supplies Website...(2) You can ...
  • Page 57
    .... If you would like to turn the status monitor on, follow these steps: Click the Start button, All Programs 1, Brother, your printer (e.g. Brother HL-5370DW), and then Status Monitor. 1 3 Programs for Windows® 2000 users 3 47
  • Page 58
    ...3 Device Settings tab Note From the Start menu, select Control Panel and then Printers and Faxes 1. Right-click the Brother HL5340D/HL-5350DN/HL-5370DW BR-Script3 icon and select Properties to access the Device Settings tab. 1 3 Printers ...
  • Page 59
    ...Software Printing Preferences Note You can access the Printing Preferences dialog box by clicking Printing Preferences...in the General tab of the Brother HL-5340D/HL-5350DN/HL-5370DW BR-Script3 Properties dialog box. Layout tab You can change the...
  • Page 60
    Driver and Software Paper/Quality tab Choose the Paper Source. 3 Paper Source You can choose Automatically Select, Auto Select, Tray1, Tray2 1, Tray3 1, MP Tray or Manual Feed. 1 Tray2 and Tray3 are options. 50
  • Page 61
    .... Click Substitute with Device Font (the default) to use equivalent printer fonts for printing documents that contain TrueType fonts. This will permit faster printing; however, you might lose special characters not supported by the printer font. Click Download as Softfont to download ...
  • Page 62
    Driver and Software c You can change settings by choosing a setting in the Printer Features list (3): 3 3 Print Quality You can choose the ...dpi Media Type You can use the following types of media in your printer. For the best print quality, select the type of media that you ...
  • Page 63
    ... setting change, please visit the product page at http://solutions.brother.com/ and see "Information". 3 Halftone Screen Lock Stops other ...do not need to choose this setting. We recommend that you change the printer driver setting in Media Type to a thin setting. Improve Toner Fixing If you choose ...
  • Page 64
    Driver and Software Features in the printer driver (for Macintosh) This printer supports Mac OS X 10.3.9 or greater. Note The screens in this section are based on Mac OS X ... TextEdit, click File, then Page Setup. Make sure HL-XXXX (where XXXX is your model name.) is chosen in ...
  • Page 65
    Driver and Software For Mac OS X 10.5 For more page setup options, click the disclosure triangle beside the Printer pop-up menu. 3 Choosing printing options To control special printing features, choose the options in the Print dialog box. 3 55
  • Page 66
    ..., and specify separate trays for printing the first page and for printing from the second page onwards. 1 2 Tray2 and Tray3 are options. The printer automatically turns on the Manual Feed mode when you put paper in the Multi-purpose Tray. 56
  • Page 67
    Driver and Software Layout 3 3 Pages per Sheet Choose how many pages will appear on each side of the paper. Layout Direction When you specify the pages per sheet, you...to add a border, use this function. Two-sided See Duplex Printing on page 62. Reverse Page Orientation (For ...
  • Page 68
    Driver and Software Print Settings You can change settings by choosing a setting in the... 3 Media Type You can change the media type to one of the following: Plain Paper Thin Paper Thick... Transparencies Envelopes Env. Thick Env. Thin Recycled Paper Resolution You can choose the resolution as follows...
  • Page 69
    Driver and Software Toner Save Mode You can conserve toner use with this feature. When you set Toner Save Mode to On, print appears lighter. The default setting is Off. Note • We do not recommend Toner Save for printing Photo or Gray Scale images. • Toner Save ...
  • Page 70
    ... that you change the printer driver setting in Media Type to a thin setting. Improve Toner Fixing If ... time, choose Manual and then enter the time in the text box on the driver. While the printer is ... change, please visit the product page at http://solutions.brother.com/ and see "Information". 3 60
  • Page 71
    Driver and Software Support 3 Brother Solutions Center The Brother Solutions Center (http://solutions.brother.com/) is a website offering information about your Brother product including FAQs (Frequently Asked Questions), User's Guides, driver updates and tips for using your printer. ...
  • Page 72
    Driver and Software Duplex Printing Use duplex unit. Select Layout. Choose Long-edge binding or Short-edge binding in Two-Sided. 3 3 Manual duplex Select Paper Handling. For Mac OS X 10.3 and 10.4 Choose Odd numbered pages and ...
  • Page 73
    ...Even Only and print. 3 Status Monitor This reports the printer status (any errors that may happen with... Mac OS X 10.3 and 10.4 3 a b Run the Printer Setup Utility (from the Go menu, choose Applications... Preferences, select Print & Fax, then choose the printer. Click the Open Print Queue..., then ...
  • Page 74
    ... emulation for Macintosh) Note 3 • To use the BR-Script3 printer driver on a Network, see the Network User's Guide on the CD-ROM. • To use the BR-Script3 printer driver, you need to set the emulation ...Printer list any other Brother drivers that are for the same printer. For Mac OS X 10.3 and ...
  • Page 75
    Driver and Software b Open the Utilities folder. 3 c Double-click the Printer Setup Utility icon. d Click Add. For Mac OS X 10.3 users, go to e. For Mac OS X 10.4 or greater users, go to f. 65
  • Page 76
    Driver and Software e Choose USB. 3 f Choose the model name and make sure that Brother is in Printer Model (Print Using), then select the model name that shows BR-Script in the Model Name (Model), and then click Add. For Mac OS X 10.3 users: 66
  • Page 77
    Driver and Software For Mac OS X 10.4 or greater users: 3 g From the Printer Setup Utility menu, choose Quit Printer Setup Utility. 67
  • Page 78
    Driver and Software For Mac OS X 10.5 a From the Apple menu choose System Preferences. 3 b Select Print & Fax. 68
  • Page 79
    Driver and Software c Click +. 3 d Choose the Printer Name and choose Select a driver to use...in Print Using, and then choose the Printer Name that shows BR-Script in Model Name, and click Add. e Quit System Preferences. 69
  • Page 80
    ...and Windows Server® 2003/2008 3 a b c 1 Click the Start button, point to All Programs 1, Brother and then to your printer name. Click UnInstall. Follow the on-... (from the Macintosh HD (Startup Disk), choose Library, Printers, Brother) into the Trash and then empty the Trash....
  • Page 81
    Driver and Software e f Drag the folder (from the Macintosh HD (Startup Disk), choose Library, Printers, Brother) into the Trash and then empty the Trash. Restart the Macintosh. 3 71
  • Page 82
    Driver and Software Software Software for networks (For HL-5350DN and HL-5370DW) BRAdmin Light BRAdmin Light is a utility for initial setup of Brother network... visit us at http://solutions.brother.com/. 1 3 Internet Information Server 4.0 or Internet Information Services 5.0/5.1/6.0/7.0 72
  • Page 83
    ... page counts, toner and drum status and the firmware version. In addition to reporting to Brother ...mode in which this printer supports the PCL6 language of the Hewlett-Packard LaserJet laser printer. Many applications support this type of laser printer. Using this mode will allow your printer to run ...
  • Page 84
    ...turn the high-speed and bi-directional parallel communications on or off by using Remote Printer ...you want to speed up printing, choose the required interface manually by using Remote Printer... interface is chosen, the printer will allocate the entire input buffer to that interface to speed up printing...
  • Page 85
    Driver and Software Remote Printer Console Remote Printer Console is software to change ... application. For example, you can change the settings for printer margin, sleep mode, character set ...s_Guide.pdf for how to install and use the Remote Printer Console. For Macintosh 3 a b c d Put the CD-ROM ...
  • Page 86
    ...Diodes) This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go... LED The Back Cover LED indicates when errors occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum ...
  • Page 87
    Control Panel LED Sleep mode Printer status The printer is in sleep mode. Pressing Go wakes up the printer from sleep mode to ready mode. 4 Ready to print The printer is ready to print. Warming up The printer is warming up. The Status LED will turn on for 1 second and off for 1 second. 77
  • Page 88
    Control Panel LED Receiving data Printer status The printer is either receiving data from the computer,...seconds and off for 0.5 seconds. Cooling down The printer is cooling down. Wait for a few seconds ...remaining in memory There is remaining print data in the printer memory. If the yellow Status LED...
  • Page 89
    Control Panel LED Drum life will end soon Printer status The drum unit is near the end of its life. We recommend that you get a new... 4 Replace drum Replace the drum with a new one. See Replacing the drum unit on page 102. No paper Put paper in the tray. Then press Go. See Printing on plain paper...
  • Page 90
    Control Panel LED No tray Printer status The paper tray was not detected, install it, or ensure it is inserted correctly. ... seconds and off for 0.5 seconds. Size mismatch Put the same size paper in the paper tray or MP tray that is selected in the printer driver, and then press Go. Paper jam (back ...
  • Page 91
    .... See Solving print problems on page 136. Print overrun A print overrun occurred and the printer cannot .... See Solving print problems on page 136. Download full The download buffer of the printer is full. Add ... or add more memory to the printer. See Installing extra memory on page 91. Drum error The ...
  • Page 92
    ... 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure 4 Back Cover Toner Drum Paper Status 1 If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it ...
  • Page 93
    ... unit failure. 4 Make a note of the indication, referring to the table on page 82, and report the error status to your dealer or Brother Customer Service. Note Make sure that the front cover is completely closed before you report a service call. 83
  • Page 94
    ... you press Job Cancel while printing, the printer will immediately stop printing and will then eject ... all jobs are canceled. Wake-up 4 4 If the printer is in sleep mode, press Go or Job Cancel... state. Error recovery If there is an error, the printer will recover automatically from some errors. If ...
  • Page 95
    ... you turn on the power switch. Keep Go pressed down until the Back Cover, Toner, Drum and Paper LEDs light up. Release Go. Make sure that the Back Cover, Toner, Drum and Paper LEDs are off. Press Go again. The printer will print a test page. 4 Using the ...
  • Page 96
    ... current settings using the control panel button or printer driver. Using the Go button 4 4 a b c Make ... printer will print the current printer settings page. 4 Using the printer driver If you are using the Windows® printer driver, you can print the current printer settings page by clicking ...
  • Page 97
    ...you turn on the power switch. Keep Go pressed down until the Back Cover, Toner, Drum and Paper LEDs light up. Release Go. Make sure that the Back Cover, Toner, Drum and Paper LEDs are off. Press Go twice. The printer will print a list of the internal fonts....
  • Page 98
    ... information), follow these steps: Network default settings (HL-5350DN / HL-5370DW only) 4 4 a b c d e Turn off the printer. Make sure that ... Reset You can partially reset the machine back to its default printer settings. The settings that will not be reset the Network settings: 4...
  • Page 99
    Options5 5 Lower tray LT-5300 Options 5 This printer has the following optional accessories. You ... of 80 g/m2 (21 lb) paper. When both optional trays are installed, the printer can hold up to ... to buy an optional lower tray unit, call the dealer you bought the printer from. 5 For setup, see the ...
  • Page 100
    Options SO-DIMM (memory module) For HL-5340D The HL-5340D printer has 16 MB of standard memory and one slot for optional memory expansion. You can ... work with the printer. • For more information, call the dealer you bought the printer from or Brother Customer Service. 5 5 90
  • Page 101
    Options Installing extra memory 5 a Turn off the printer power switch, and then unplug the ... printer. IMPORTANT Be sure to turn off the printer power switch before you install or remove the... and hold it by its edges. CAUTION To prevent damage to the printer from static electricity, DO NOT touch ...
  • Page 102
    ...e Put the DIMM cover back on. f 5 Reconnect the interface cable to your printer. Plug the printer back in, and then turn on the power switch. Note... make sure that you have installed the DIMM properly, you can print the printer settings page that shows the current memory size. See Print the Printer...
  • Page 103
    ...certain parts or clean the inside of the printer, remember the following: If your clothes are smeared with toner, wipe off... careful not to inhale toner. After you have just used the printer, some internal parts... front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts...
  • Page 104
    ...toner cartridge that came with the printer may be either a standard 1 or high yield toner cartridge 2, and ...model and country you bought the printer in. 1 6 Standard toner cartridges print approximately 3,000 ... you put it into the printer. Toner Low message The Toner LED will turn on for 2 seconds ...
  • Page 105
    ... with a new one. 6 Replacing the toner cartridge Note • To ensure high quality printing, we recommend that you use only genuine Brother toner cartridges. When you want to buy toner cartridges, call your dealer. • We recommend that ...
  • Page 106
    ...IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration. 6...
  • Page 107
    ...tightly in a bag so that toner powder does not spill out of the cartridge. • Go to http://www.brother-usa.com/environment/ for instructions on how to return the used toner cartridge to the brother collection program. If you choose not to return your used toner cartridge, please ...
  • Page 108
    ... cartridge until immediately before you put it in the printer. If toner cartridges are left unpacked for a long time the toner life will be shortened. If an unpacked drum unit is put in ...the unit may be damaged. 6 CAUTION Put the toner cartridge in the drum unit immediately after you have ...
  • Page 109
    ...your printer. We also strongly recommend that you continue to use only genuine Brother ...UK and other countries Brother machines are designed to work with toner of a particular specification and ... performance when used with genuine Brother branded toner cartridges. Brother cannot guarantee this optimum...
  • Page 110
    ... you do not, printed pages may have a vertical stripe. h Put the drum unit and toner cartridge assembly back in the printer. Close the front cover. Note DO NOT turn off the printer power switch or open the front cover until the Status LED lights up. 100
  • Page 111
    ... drum life, we cannot guarantee a minimum number of pages that will be printed by your drum. • For best performance, use only genuine Brother toner. The printer should be used only in a clean, dustfree environment with adequate ventilation. • Printing...
  • Page 112
    ... it carefully because it may contain toner. Every time you replace the drum unit, clean the inside of the printer.See Cleaning on page 106. When you replace the ... release button and then open the front cover. 6 b Take out the drum unit and toner cartridge assembly. 102
  • Page 113
    ... or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the ... or electrical shock. See Cleaning on page 106 for how to clean the printer. Be careful not to inhale toner. 103
  • Page 114
    ... illustrations. d 6 Unpack the new drum unit. IMPORTANT Wait to unpack a drum unit until immediately before you put it in the printer. Exposure to direct sunlight or room light may damage the drum unit. e Put the toner cartridge firmly into the ...
  • Page 115
    Routine Maintenance f Put the drum unit and toner cartridge assembly back in the printer. g Press and hold down the Go for about 4 seconds until all the LEDs light up. Once all four LEDs are lit, release Go. 6 IMPORTANT Do not reset the drum counter when you...
  • Page 116
    ...outside and inside of the printer regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the printer. If printed... the printer power switch and then unplug the printer. b Pull the paper tray completely out of the...
  • Page 117
    Routine Maintenance c Wipe the outside of the printer with a dry, lint-free cloth to remove dust. d e Remove anything that is stuck ... tray with a dry, lint-free cloth to remove dust. 6 f g Put the paper tray back in the printer. Plug the printer back in, and then turn on the power switch. 107
  • Page 118
    Routine Maintenance Cleaning the inside of the printer 6 a Turn off the printer power switch and then unplug the printer. b Press the front cover release button and then open the front cover. 6 c Take out the drum unit and toner cartridge assembly. 108
  • Page 119
    ... down before you touch the internal parts of the printer. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a ... or wash it off with cold water at once. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes ...
  • Page 120
    Routine Maintenance d Wipe the scanner window with a dry, lint-free cloth. 6 e f g Put the drum unit and toner cartridge assembly back in the printer. Close the front cover. Plug the printer back in, and then turn on the power switch. 110
  • Page 121
    ... the paper pick-up roller If the paper pick-up roller is stained, the printer may not feed paper. In ...: 6 a Turn off the power switch and unplug the printer. 6 b c Unplug the power cord and interface cable from the printer. Pull the paper tray out of the printer. d Dampen a soft cloth with ...
  • Page 122
    Routine Maintenance e Wipe the two paper pick-up rollers (1) inside the printer. 1 f Put the paper tray back in the printer. 6 g h Make sure that you have ..., and then connect the power cord and interface cable to the printer. Plug in the power cord and turn on the power ...
  • Page 123
    Routine Maintenance Cleaning the corona wires Cleaning the corona wire If you have print quality problems, clean the corona wire as follows: 6 6 a Press the front cover release button and then open the front cover. 6 b Take out the drum unit and toner cartridge assembly. 113
  • Page 124
    ... disposable paper or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes... pages may have a vertical stripe. d Put the drum unit and toner cartridge assembly back in the printer. Close the front cover. 114
  • Page 125
    ...are fully closed. Paper is inserted properly in the paper tray. The interface cable is securely connected to the printer and the computer. The correct driver for the printer ...the correct printer port. Printer does not print: If you did not solve your problem with the above ...
  • Page 126
    Troubleshooting Error messages in the Status Monitor The Status Monitor will report problems with the printer. Take the necessary action by referring to the following table... MP Tray Jam Tray 1 Jam Tray 2 Jam Tray 3 Jam Inside Jam Rear Jam Duplex Memory Full Press Go to...
  • Page 127
    ... pick up roller and separation plate) for Tray 1. Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper pick up ...for a replacement fuser unit. Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 95. Buy...
  • Page 128
    Troubleshooting Error message printout The printer can also report problems by printing an error message. Use the table below to ... on your document: Graphics 1 TrueType Mode 1 Use Printer TrueType® Fonts 1 7 7 Choose the Basic tab, choose Manual in Print Settings, and then click ...
  • Page 129
    ... you are using paper that meets Brother recommended paper specifications. (See About paper on page 6.) Problem The printer does not feed paper. Recommendation If ... page 111. The printer does not feed paper from the MP tray. The printer does not feed envelopes. Fan the paper ...
  • Page 130
    ... paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as shown below. ...the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts ..., you can install the paper tray, and then close the front cover. The printer will resume printing ...
  • Page 131
    ...If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in your Brother machine. a Open the front cover. 7 b Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be...
  • Page 132
    ... the electrodes shown in the illustration. c Close the front cover. Note 7 Do not put the drum unit and toner cartridge assembly back in at this point. d Pull the paper tray completely out of the printer. 122
  • Page 133
    Troubleshooting e Pull the jammed paper down and out of the printer. f Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge ...
  • Page 134
    ...lever will lift automatically. h Open the front cover. Put the drum unit and toner cartridge assembly back in the printer. 7 i j k Put the paper tray firmly back in the printer. Close the front cover. Make sure that the Paper LED is off ...
  • Page 135
    ...occurs behind the back cover (back output tray) or inside the duplex tray, the printer will flash the Back Cover and Paper LED as shown below. 7 CAUTION After you have ... open the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in ...
  • Page 136
    ... unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. IMPORTANT We ... or cloth in case you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the ...
  • Page 137
    Troubleshooting c Open the back cover. d Pull the tabs at the left and right hand sides toward you... the fuser unit. CAUTION After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the...
  • Page 138
    Troubleshooting f g h Put the drum unit and toner cartridge assembly back in the printer (press firmly). Fully close the front .... Pull the duplex tray completely out of the printer. i Pull the jammed paper out of the printer or the duplex tray. 7 j k Put the duplex tray back in ...
  • Page 139
    ... in a new drum unit. See Replacing the drum unit on page 102. The fuser unit may be contaminated. Call Brother Customer Service. Ghost Make sure ... in a new drum unit. See Replacing the drum unit on page 102. The fuser unit may be contaminated. Call Brother Customer Service. 7 7 Toner specks 129
  • Page 140
    ... may be damaged. Put in a new drum unit. See Replacing the drum unit on page 102. The fuser unit may be contaminated. Call Brother Customer Service. 7 All black Make sure that you use paper that meets our specifications. A rough surfaced paper or ...
  • Page 141
    Troubleshooting Examples of poor print quality Recommendation If the problem is not solved after printing a few pages, the drum unit may have glue from ... Clean the drum unit as follows: 1) Put the print sample in front of the drum unit, and find the exact position of the poor ...
  • Page 142
    ... meets our specifications. See About paper on page 6. Black toner marks across the page If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See Clean the drum unit...
  • Page 143
    Troubleshooting Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high humidity will cause ... to curl. See About paper on page 6. If you do not use the printer often, the paper may have been in the paper tray too long. Turn over the stack of paper ...
  • Page 144
    ... on the left and right hand sides are in the up position. Poor Fixing 7 Choose Improve Toner Fixing mode in the printer driver. See Improve Print Output in Advanced tab on page 39 (For Windows® printer driver), Advanced options on page 51 (For BR-Script printer driver...
  • Page 145
    ... (Support Flap 2) (1). 1 Curled Choose Reduce Paper Curl mode in the printer driver. See Improve Print Output in Advanced tab on page 39 (For Windows® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows®) or Print Settings on page 58 (For Macintosh). Turn the ...
  • Page 146
    Troubleshooting Solving print problems Problem The printer prints unexpectedly or it prints garbage data. Recommendation Make sure that the printer .... Cancel the print job if you want to delete the remaining data in the printer memory. (See Control panel buttons on page 84.) Reduce ...
  • Page 147
    Troubleshooting Network problems (For HL-5350DN and HL-5370DW) For problems concerning using your printer on a Network, ...Brother Solutions Center (http://solutions.brother.com/). 1 7 Programs for Windows® 2000 users Other problems Problem The printer cannot print. The '...
  • Page 148
    ... select Printers and Faxes windows. For Windows® 2000: Click Start button, and select Settings and then Printers. 2) Right-click the Brother HL-XXXX BR_Script3 series icon and select Properties. 3) From the Device Settings tab, choose TBCP (Tagged...
  • Page 149
    ... Standard (A4/Letter) Auto Duplex (A4/Letter) HL-5340D Electrophotographic HL-5350DN HL-5370DW Up to 30 ppm (A4 size) 3, ... type of document you print. Print speed may be slower when the printer is connected by wireless LAN. From standard paper tray. If you use the high quality 1200 dpi setting (...
  • Page 150
    ...528 MB IEEE 1284 Parallel, HiSpeed USB2.0 HL-5340D 300MHz 32 MB 1 SO-DIMM .... Install from the supplied CD-ROM. Brother original Windows® utility for printer and print server management.... based management utility. Download from http://solutions.brother.com/. Printer and print server management through...
  • Page 151
    Appendix Software Model Printer driver HL-5340D HL-5350DN HL-5370DW 0 Windows® 1 PCL driver for Windows® 2000 ... Go HL-5350DN HL-5370DW 0 5 LEDs: Back Cover, Toner, Drum, Paper and Status Paper ...Option) Face-down Face-up Manual Duplex Automatic Duplex 1 0 HL-5340D 50 sheets 250 ...
  • Page 152
    ... unit (Option) (LT-5300) Automatic duplex printing HL-5340D HL-5350DN HL-5370DW 0 Plain paper, Bond paper, ... available in some regions outside the USA and Canada. Supplies Model Toner Cartridge Drum Unit 1 0 HL-5340D HL-5350DN HL-5370DW Order No. TN-620 TN-650 DR-620 Standard cartridge High ...
  • Page 153
    Appendix Dimensions / weights Model Dimensions (W × D × H) Weights HL-5340D Approx. 9.5 kg (20.9 lb) HL-5350DN HL-5370DW ...Sleep Noise level Sound Pressure Sound power Printing Standby Printing HL-5340D Average 675 W at 25 °C (77 °F) Average 75 W at 25 °C (77 °F) Average 6 W LpAm = 52.6 dB (A)...
  • Page 154
    ...Pentium® 4 or equivalent 64-bit (Intel® 64 or AMD64) supported CPU ® 0 Processor Minimum Speed Intel® Pentium® II or equivalent Minimum Recomm Hard Disk...® 5.5 or greater Third party USB/Parallel ports are not supported. For the latest driver updates, visit http://solutions.brother.com/. 144
  • Page 155
    ...you buy a large quantity of paper Make sure that the paper is suitable for the printer. Paper for plain ...see whether it is suitable for laser printers. Use paper that is suitable for laser printers. Basis weight ...75 to 90 g/m2 (20 to 24 lb), although this printer is able to print on thinner or thicker...
  • Page 156
    ... absorbs water, the amount of water can sometimes be about 10% in a high humidity environment. When the amount of water increases, the characteristics of the paper changes greatly. The fixing of the toner may become worse. For storage of the paper and ...
  • Page 157
    Appendix Paper size Envelope C5 B5 (JIS) B5 (ISO) B6 (ISO) Folio A4 Long Envelope DL-L 3×5 210 × 405 mm 220 × 110 mm 162 × 229 mm 182 × 257 mm 176 × 250 mm 125 × 176 mm mm in. 8.5 × 13 in. 3 × 5 in. A 147
  • Page 158
    ...Web Based Management (web browser) or the Remote Printer Console software. 0 How to use the Web Based ...print server. The NetBIOS name can be seen on the printer settings page. The NetBIOS name assigned ... icon on Status Monitor screen. • The current printer IP Address is found on the Print Settings...
  • Page 159
    Appendix Symbol and character sets list OCR symbol sets When you choose the OCR-A or OCR-B font, the matching symbol set is always used. OCR A (0O) OCR B (1O) HP LaserJet mode ABICOMP Brazil / Portugal (13P) Desktop (7J) HP German (0G) ISO Latin1 (0N) ISO Latin5 (5N) ISO2 IRV (2U) ISO5 ASCII (0U) ...
  • Page 160
    Appendix Quick reference for bar code control commands The printer can print bar codes in the HP LaserJet emulation modes. 0 Print bar codes or expanded characters Code Dec Hex ESC i 27 105 1B 69 0 Format: ESC i n ...n \ Creates bar codes or expanded characters according to the segment of ...
  • Page 161
    Appendix Bar code, expanded character, line block drawing and box drawing n = 's0' or 'S0' n = 's1' or 'S1' n = 's3' or 'S3' 3: 1 (default) 2: 1 2.5: 1 0 This parameter chooses the bar code style as above. When the EAN 8, EAN 13, UPC-A, Code 128 or EAN 128 bar code mode ...
  • Page 162
    Appendix Preset: Human readable line OFF All others This parameter shows whether the printer prints the human readable line below the bar code. Human readable characters are always printed with OCR-B font of 10 pitch and all the current character style enhancements are masked. The default setting...
  • Page 163
    Appendix This parameter shows the height of bar codes or expanded characters as shown above. It can start with 'h', 'H', 'd', or 'D'. The height of bar codes is shown in the 'u'- or 'U'-specified unit. The default setting of the bar code height (12 mm, 18 mm or 22 mm) is ...
  • Page 164
    ... stated above will cause a data error that results in the bar code data being printed as normal print data. If the check digit is not correct, the printer decides the correct check digit automatically so that the correct bar code data will be printed. When EAN13 is selected, adding '+' and a two...
  • Page 165
    Appendix Box drawing ESC i ...E (or e) 'E' or 'e' is a terminator. 0 Line block drawing ESC i ...V (or v) 'V' or 'v' is a terminator. 0 Expanded character data start n = 'l' or 'L' Data that follows 'l' or 'L' is read as expanded character data (or labeling data...
  • Page 166
    Appendix Table of Code (EAN) 128 set C Code(EAN) 128 set C describes an original command. The correspondence table is as follows. No. Code 128 Set C Input command 0 00 NUL 1 01 SOH 2 02 STX 3 03 ETX 4 04 EOT 5 05 ENQ ACK 6 06 7 07 BEL 8 08 BS 9 09 HT 10 10 LF 11 11 VT 12 12 NP 13 13 CR 14 14 SO 15...
  • Page 167
    Appendix Example Program Listings WIDTH "LPT1:",255 'CODE 39 LPRINT CHR$(27);"it0r1s0o0x00y00bCODE39?\"; 'Interleaved 2 of 5 LPRINT CHR$(27);"it1r1s0o0x00y20b123456?\"; 'FIM LPRINT CHR$(27);"it3r1o0x00y40bA\"; 'Post Net LPRINT CHR$(27);"it4r1o0x00y60b1234567890?\"; 'EAN-8 LPRINT CHR$(27);"...
  • Page 168
    .../registration/ Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your printer needs. You can ... from your Brother product. 0 B http://solutions.brother.com/ You can check here for Brother driver updates. Customer Service Visit http://www.brother.com/ for...
  • Page 169
    ...your Brother product. 0 C http://solutions.brother.com/ You can check here for Brother driver updates. Customer Service In USA: In Canada: 1-877-BROTHER (1-877...comments or suggestions, please write us at: In USA: Printer Customer Support Brother International Corporation 7905 North Brother...
  • Page 170
    ... H9B 3H6 Service center locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276... Support and Technical Questions, and Driver Updates and Utilities: http://solutions.brother.com/ For Brother Accessories & Supplies: In USA : http://www.brothermall.com/...
  • Page 171
    ......150 Booklet printing ...31 BRAdmin Light ...72 BRAdmin Professional 3 ...72 Brother Numbers (USA/Canada) ...159 BRPrint Auditor ...73 BR-Script ...81 L LEDs ...76 Linux ...32 Lower tray ...89 M Macintosh ...54, 137 Manual duplex printing ...25 Media specifications ...142 Media type ...6 Memory ......
  • Page 172
    ...Parallel interface ...74 PCL printer driver ...35 Plain paper ...8 Power supply ...5 Print a test page ...85 Print overrun ...81 Printer driver ...35, 70, 141 Printer Settings ...86 Processor ...140 ProPrinter XL Mode ... ...94 Toner low ...78 Too many trays ...81 Trademarks ...vi Troubleshooting ...
Brother HL 5370DW - B/W Laser Printer Manual