Brother International HL-L2370DWXL Online Users Guide HTML
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- Brother International HL-L2370DWXL | Online Users Guide HTML - Page 1
Online User's Guide HL-L2350DW HL-L2370DW HL-L2370DWXL © 2018 Brother Industries, Ltd. All rights reserved. - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 2
Brother Utilities (Windows®) ...9 Uninstall the Brother Software and Drivers (Windows 11 Paper Handling...12 Load Paper...13 Load and Print Using the Paper Tray 14 Load and Print Paper in the Manual 47 Test Print ...48 Network ...49 Supported Basic Network Features ...50 Network Management Software - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 3
Service...146 Brother iPrint&Scan for Mobile Devices ...147 Brother iPrint&Scan for Windows® and Mac 148 Brother iPrint&Scan Overview...149 Troubleshooting 160 Printing Problems...162 Improve the Print Quality...165 Network Problems...171 Error Messages ...172 Where Can I Find My Brother Machine's - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 4
Home > Table of Contents AirPrint Problems ...181 Other Problems ...182 Machine Information...183 Check the Serial Number ...184 Check the Firmware Version ...185 Reset Functions Overview ...186 Reset Your Brother Machine ...187 Routine Maintenance ...188 Replace Supplies ...189 Replace the Toner - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 5
Home > Before You Use Your Brother Machine Before You Use Your Brother Machine • Definitions of Notes • Notice - Disclaimer of Warranties (USA and Canada) • Trademarks • Important Note 1 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 6
Home > Before You Use Your Brother Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 7
OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 8
countries. macOS is a trademark of Apple Inc. App Store is a service mark of Apple Inc. PostScript and PostScript 3 are either registered trademarks use of such marks by Brother Industries, Ltd. is under license. Each company whose software title is mentioned in this manual has a Software License - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 9
Home > Before You Use Your Brother Machine > Important Note Important Note • Do not use this R2. • The screens in this User's Guide are for illustration purposes only and may differ from the actual screens. • Unless otherwise specified, the screens in this manual are from Windows® 7 and macOS v10.10 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 10
Home > Introduction to Your Brother Machine Introduction to Your Brother Machine • Control Panel Overview • Access Brother Utilities (Windows®) 6 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 11
WiFi button and launch the wireless installer on your computer. Follow the on-screen instructions to set up a wireless connection between your machine and your network. When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 12
Go Button • Press to clear certain error messages. To clear all other errors, follow the control panel instructions. • Press to print any data remaining in the machine's memory. • Press to select the displayed seconds to cancel a print job. Related Information • Introduction to Your Brother Machine 8 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 13
of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or click (Brother Utilities). • (Windows® 10 and Windows Server® 2016) Click > Brother > Brother Utilities. 2. Select your machine (where XXXX is the name of your model). 3. Choose the operation you want to - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 14
Related Information • Introduction to Your Brother Machine • Uninstall the Brother Software and Drivers (Windows®) 10 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 15
screen appears, tap or click (Brother Utilities). • (Windows® 10 and Windows Server® 2016) Click > Brother > Brother Utilities. 2. Select your model from now > Check for Software Updates > Update. Follow the on-screen instructions. • If the Software Update Notification icon is not visible, go to - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 16
Home > Paper Handling Paper Handling • Load Paper • Paper Settings • Unprintable Area • Recommended Print Media • Using Special Paper 12 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 17
Home > Paper Handling > Load Paper Load Paper • Load and Print Using the Paper Tray • Load and Print Paper in the Manual Feed Slot 13 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 18
Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray Load and Print Using the Paper Tray • Load Paper in the Paper Tray 14 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 19
Change the paper size and paper type settings if needed, following the LCD instructions. • When you load a different size and type of paper in the machine. 2. Press and slide the paper guides to fit the paper. Press the green release levers to slide the paper guides. For Legal or Folio size paper, - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 20
is below the maximum paper mark (b b b). Overfilling the paper tray will cause paper jams. 6. Slowly push the paper tray completely into the machine. 7. Lift the support flap to prevent paper from sliding off the output tray. Related Information • Load and Print Using the Paper Tray 16 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 21
Paper > Load and Print Paper in the Manual Feed Slot Load and Print Paper in the Manual Feed Slot • Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot • Load and Print on Thick Paper and Labels in the Manual Feed Slot • Load and Print on Envelopes - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 22
the machine or on your computer at the same time. 1. Lift the support flap to prevent paper from sliding off the face down output tray. 2. Open the manual feed slot cover. 3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper you are using. 4. Using both - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 23
(the face up output tray). The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot. 2. On the front of the machine, open the manual feed slot cover. 3. Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 24
Related Information • Load and Print Paper in the Manual Feed Slot 20 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 25
and one on the right side, as shown in the illustration. 3. On the front of the machine, open the manual feed slot cover. 4. Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using. 5. Using both hands, put one envelope in the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 26
slot at one time, as it may cause a jam. • Make sure the envelope is straight and in the correct position on the manual feed slot. If it is not, the envelope may not be fed correctly, resulting in a skewed printout or a paper jam. 6. Send your print job to - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 27
Home > Paper Handling > Paper Settings Paper Settings • Change the Paper Size and Paper Type • Change the Check Paper Size Setting 23 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 28
Home > Paper Handling > Paper Settings > Change the Paper Size and Paper Type Change the Paper Size and Paper Type When you change the size and type of the paper you load in the tray, you must change the Paper Size and Paper Type settings on the LCD at the same time. 1. Press a or b to display the [ - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 29
Home > Paper Handling > Paper Settings > Change the Check Paper Size Setting Change the Check Paper Size Setting When you turn on your machine's Check Size setting, the machine displays a message when you remove a paper tray, asking if you changed the paper size and paper type. The default setting - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 30
Home > Paper Handling > Unprintable Area Unprintable Area The measurements in the table below show maximum unprintable areas from the edges of the most commonlyused paper sizes. The measurements may vary depending on the paper size or settings in the application you are using. 1 2 4 3 Do not - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 31
Home > Paper Handling > Recommended Print Media Recommended Print Media To get the best print quality, we recommend using the paper listed in the table. Paper Type Plain Paper Recycled Paper Labels Envelopes Item Xerox 4200DP 20 lb Hammermill Laser Print (24 lb = 90 g/m2) No specific brand - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 32
that is damaged, creased or folded • that exceeds the recommended weight specification in this guide • with tabs and staples • with letterheads using low temperature dyes or thermography • damage is not covered under any Brother warranty or service agreement. Related Information • Paper Handling 28 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 33
Home > Print Print • Print from Your Computer (Windows®) • Print from Your Computer (Mac) • Cancel a Print Job • Test Print 29 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 34
Home > Print > Print from Your Computer (Windows®) Print from Your Computer (Windows®) • Print a Document (Windows®) • Print Settings (Windows®) • Change the Default Print Settings (Windows®) • Monitor the Status of the Machine from Your Computer (Windows®) 30 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 35
Home > Print > Print from Your Computer (Windows®) > Print a Document (Windows®) Print a Document (Windows®) 1. Select the print command in your application. 2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 36
Related Information • Print from Your Computer (Windows®) • Print Settings (Windows®) 32 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 37
Home > Print > Print from Your Computer (Windows®) > Print Settings (Windows®) Print Settings (Windows®) Basic Tab 1. Paper Size Select the size of the paper you want to use. You can either choose from standard paper sizes or create a custom paper size. 2. Orientation Select the orientation ( - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 38
the resolution, the longer it will take to print the document. 6. Print Settings Select the type of document you want to print. Manual Settings... Specify advanced settings such as brightness, contrast, and other settings. Graphics Use Printer Halftone Select this option to use the printer driver - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 39
option, select the paper size you want from the drop-down list. Free [25 - 400%] Select this option to enlarge or reduce the document pages manually. When you select this option, type a value into the field. 2. Reverse Print Select this option to rotate the printed image 180 degrees. 35 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 40
3. Use Watermark Select this option to print a logo or text on your document as a watermark. Select one of the preset watermarks, add a new watermark, or use an image file you have created. 4. Header-Footer Print Select this option to print the date, time and PC login user name on the document. 5. - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 41
. • For Windows Server® 2012 R2 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. 2. Right-click the Brother XXX-XXXX icon (where XXXX is your model name), and then select Printer properties. If printer driver options appear, select your printer driver - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 42
Click the Troubleshooting button to access the troubleshooting website. Visit the Genuine Supplies website Click the Visit the Genuine Supplies website button for more information on Brother genuine supplies. Related Information • Print from Your Computer (Windows®) • Printing Problems 38 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 43
Home > Print > Print from Your Computer (Mac) Print from Your Computer (Mac) • Print a Document (Mac) • Print Options (Mac) • Monitor the Status of the Machine from Your Computer (Mac) 39 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 44
loaded the correct size paper in the paper tray. 2. From an application, such as Apple TextEdit, click the File menu, and then select Print. 3. Select Brother XXX-XXXX (where XXXX is your model name). 4. Type the number of copies you want in the Copies field. 5. Click the Paper Size pop-up - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 45
Home > Print > Print from Your Computer (Mac) > Print Options (Mac) Print Options (Mac) Page Setup 1. Paper Size Select the size of the paper you want to use. You can either choose from standard paper sizes or create a custom paper size. 2. Orientation Select the orientation (portrait or landscape) - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 46
Layout 1. Pages per Sheet Select the number of pages to print on a single sheet of paper. 2. Layout Direction Select the page order when printing multiple pages on a single sheet of paper. 3. Border Select the type of border to use when printing multiple pages on a single sheet of paper. 4. Two- - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 47
Paper Handling 1. Collate pages Select this option to print sets of multi-page documents in the original page order. When this option is selected, one complete copy of your document will print, and then reprint according to the number of copies you choose. If this option is not selected, then each - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 48
Print Settings 1. Media Type Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type. 2. Print Quality Select the print resolution you want. Because print quality and speed are related, the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 49
Other Print Options Skip Blank Page Select this option to allow the printer driver to automatically detect blank pages and exclude them from printing. Related Information • Print from Your Computer (Mac) • Print a Document (Mac) 45 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 50
button to access the troubleshooting website. Visit the Genuine Supplies website Click the Visit the Genuine Supplies website button for more information on Brother genuine supplies. Updating the Text Transfer Protocol). Related Information • Print from Your Computer (Mac) • Printing Problems 46 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 51
Home > Print > Cancel a Print Job Cancel a Print Job 1. On the machine's control panel, press and hold Go for about two seconds to cancel the current print job. To cancel multiple print jobs, press and hold Go for six seconds. Related Information • Print • Printing Problems 47 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 52
Home > Print > Test Print Test Print If there are problems with print quality, follow these instructions to do a test print: 1. Press a or b to display the [Printer] option, and then press OK. 2. (HL-L2370DW/HL-L2370DWXL) Press a or b to display the [Print Options] option, and then press OK. 3. - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 53
Home > Network Network • Supported Basic Network Features • Network Management Software and Utilities • Additional Methods of Configuring Your Brother Machine for a Wireless Network • Advanced Network Features • Technical Information for Advanced Users 49 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 54
v10.12.x Yes Yes Yes • Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest version of Brother's BRAdmin Light. • Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest version of - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 55
Home > Network > Network Management Software and Utilities Network Management Software and Utilities Configure and change your Brother machine's network settings using a management utility. • Learn about Network Management Software and Utilities • Change Machine Settings from Your Computer • Change - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 56
Center at support.brother.com to download BRAdmin Light. • If using Windows® Firewall, or the firewall function of an anti-spyware or antivirus application, temporarily disable them. When you are sure you can print, configure the software settings following the instructions. BRAdmin Professional - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 57
Machine for a Wireless Network To connect your machine to your wireless network, we recommend using the Brother installation disc. • Before Configuring Your Brother Machine for a Wireless Network • Configure Your Machine for a Wireless Network • Configure Your Machine for a Wireless Network Using - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 58
, you may want to consider selecting wired Ethernet for faster data transfer (supported models only), or USB for the fastest throughput speed. • Although the Brother machine can be used in both a wired and wireless network (supported models only), only one connection method can be used at a time - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 59
on-screen instructions. You have completed the wireless network setup. To install Full Driver & Software Package necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 60
necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com. Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network • Wireless LAN - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 61
Brother Machine for a Wireless Network > Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) If your wireless LAN access point/router supports instructions - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 62
configuration by following the on-screen instructions. To install the full driver and software package, use the Brother installation disc. 9. Select your machine Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother. - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 63
Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network • Wireless LAN Report Error Codes 59 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 64
) HELLO Network Key 12345 • Your access point/router may support the use of multiple WEP keys, however your Brother machine supports the use of the first WEP key only. • If you need assistance during setup and want to contact Brother Customer Service, make sure you have your SSID (Network Name) and - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 65
necessary for operating your device, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com. Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network • How to Enter - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 66
PSK Encryption Mode AES Network Key - Network Key 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press a or b to select the [Network] option, and then press OK. 3. Press a or b to select the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 67
installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com. Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network • I Cannot Complete the Wireless Network Setup Configuration • How to - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 68
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use Wi-Fi Direct® Use Wi-Fi Direct® • Print from Your Mobile Device Using Wi-Fi Direct • Configure Your Wi-Fi Direct Network • I Cannot Complete the Wireless Network Setup Configuration 64 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 69
™ (WPS). You can also configure a wireless network by manually setting an SSID and password. Your Brother machine's Wi-Fi Direct feature supports WPA2™ security with AES encryption. 1 2 1. Mobile device 2. Your Brother machine • Although the Brother machine can be used in both a wired and wireless - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 70
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use Wi-Fi Direct® > Configure Your Wi-Fi Direct Network Configure Your Wi-Fi -Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS) • Configure Your Wi-Fi Direct Network Manually 66 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 71
Direct Network Configuration Overview The following instructions offer five methods for configuring your Brother machine in a wireless network Related Information: Configure Your Wi-Fi Direct Network Manually. 4. Does your mobile device support one-push configuration for Wi-Fi Protected Setup - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 72
mobile device (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 73
method (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 74
mobile device (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 75
method (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other Guide for Brother iPrint&Scan contains information on printing from your mobile device. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the guide - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 76
network setup. For information on printing from your mobile device, go to your model's Manuals page on the Brother Solutions Center at support.brother.com to see the Mobile Print/Scan Guide for Brother iPrint&Scan. Related Information • Configure Your Wi-Fi Direct Network • Wi-Fi Direct Network - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 77
Home > Network > Advanced Network Features Advanced Network Features • Print the Network Configuration Report • Print the WLAN Report 73 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 78
OK. 2. Press a or b to select [Network Config]. 3. Press OK. 4. Press Go. Related Information • Advanced Network Features • Where Can I Find My Brother Machine's Network Settings? • Use the Network Connection Repair Tool (Windows®) • I Want to Check that My Network Devices are Working Correctly - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 79
] option, and then press OK. 3. Press Go. The machine will print the WLAN Report. Related Information • Advanced Network Features • Wireless LAN Report Error Codes • My Brother Machine Cannot Print over the Network • I Want to Check that My Network Devices are Working Correctly 75 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 80
corresponding instructions in the table: Error Code TS-01 TS-02 TS-04 TS-05 TS-06 TS-07 Problem and MAC address of the Brother machine is allowed in the filter. 2. If you manually entered the SSID wireless access point/router are not supported by your machine. Change the authentication and encryption - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 81
Error Code TS-08 Problem and Recommended Solutions Two or more WLAN access points that in order to avoid effects from other access points. Related Information • Print the WLAN Report • My Brother Machine Cannot Print over the Network • I Want to Check that My Network Devices are Working Correctly - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 82
Home > Network > Technical Information for Advanced Users Technical Information for Advanced Users • Reset the Network Settings to the Factory Settings 78 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 83
print server to its default factory settings. This resets all information, such as the password and IP address. • This feature restores all wired (supported models only) and wireless network settings to the factory settings. • You can also reset the print server to its factory settings using BRAdmin - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 84
Home > Security Security • Lock the Machine Settings • Network Security Features 80 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 85
, make a careful note of your password. If you forget the password, you must reset all passwords stored in the machine by contacting your administrator or Brother Customer Service. • Setting Lock Overview 81 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 86
Home > Security > Lock the Machine Settings > Setting Lock Overview Setting Lock Overview Use the Setting Lock feature to block unauthorized access to machine settings. When Setting Lock is set to On, you cannot access the machine settings without entering the password. • Set the Setting Lock - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 87
Home > Security > Lock the Machine Settings > Setting Lock Overview > Set the Setting Lock Password Set the Setting Lock Password 1. Press a or b to display the [General Setup] option, and then press OK. 2. Press a or b to display the [Setting Lock] option, and then press OK. 3. Enter a four-digit - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 88
Home > Security > Lock the Machine Settings > Setting Lock Overview > Change the Setting Lock Password Change the Setting Lock Password 1. Press a or b to display the [General Setup] option, and then press OK. 2. Press a or b to display the [Setting Lock] option, and then press OK. 3. Press a or b - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 89
Home > Security > Lock the Machine Settings > Setting Lock Overview > Turn On Setting Lock Turn On Setting Lock 1. Press a or b to display the [General Setup] option, and then press OK. 2. Press a or b to display the [Setting Lock] option, and then press OK. 3. Press OK when the LCD displays [On]. - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 90
Home > Security > Network Security Features Network Security Features • Before Using Network Security Features • Manage Your Network Machine Securely Using SSL/TLS • Send an Email Securely 86 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 91
Home > Security > Network Security Features > Before Using Network Security Features Before Using Network Security Features Your Brother machine employs some of the latest network security and encryption protocols available today. These network features can be integrated into your overall network - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 92
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/TLS Manage Your Network Machine Securely Using SSL/TLS • Introduction to SSL/TLS • Certificates and Web Based Management • Manage Your Network Machine Securely Using Web Based Management • Manage Your - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 93
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Introduction to SSL/TLS Introduction to SSL/TLS Secure Socket Layer (SSL) or Transport Layer Security (TLS) is an effective method of protecting data sent over a local or wide area network (LAN or WAN - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 94
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Introduction to SSL/TLS > Brief History of SSL/TLS Brief History of SSL/TLS SSL/TLS was originally created to secure web traffic information, particularly data sent between web browsers and servers. - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 95
Using SSL/ TLS > Introduction to SSL/TLS > Benefits of Using SSL/TLS Benefits of Using SSL/TLS The primary benefit of using SSL/TLS on Brother machines is to guarantee secure printing over an IP network by restricting unauthorized users from reading data sent to the machine. SSL's key selling point - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 96
and Web Based Management You must configure a certificate to manage your networked Brother machine securely using SSL/TLS. You must use Web Based Management to configure a certificate. • Supported Security Certificate Features • Create and Install a Certificate • Manage Multiple Certificates 92 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 97
. The following security certificate features can be used with the machine: • SSL/TLS communication • SSL communication for SMTP The Brother machine supports the following: • Pre-installed certificate Your machine has a pre-installed self-signed certificate. This certificate enables you to use - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 98
Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate Create and Install a Certificate • Step by Step Guide for Creating and Installing a Certificate • Create and Install a Self-signed Certificate • Create and Install a Certificate from a Certificate Authority (CA - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 99
Install a Certificate > Step by Step Guide for Creating and Installing a Certificate Step by Step Guide for Creating and Installing a Certificate There Management. 2. Install the certificate issued by the CA on your Brother machine using Web Based Management. 3. Install the certificate on your - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 100
Certificate • Create a Self-signed Certificate • Install the Self-signed Certificate for Windows® users with Administrator Rights • Import and Export the Self-signed Certificate on your Brother Machine 96 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 101
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Selfsigned Certificate > Create a Self-signed Certificate Create a Self-signed Certificate 1. Start your - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 102
17. Click Yes to restart your print server. The self-signed certificate is created and saved in your machine's memory. To use SSL/TLS communication, the self-signed certificate must be installed on your computer. Related Information • Create and Install a Self-signed Certificate 98 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 103
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Selfsigned Certificate > Install the Self-signed Certificate for Windows® users with Administrator - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 104
4. Click Continue to this website (not recommended). 5. Click Certificate error, and then click View certificates. 6. Click Install Certificate.... 100 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 105
7. When the Certificate Import Wizard appears, click Next. 8. Select Place all certificates in the following store, and then click Browse.... 9. Select Trusted Root Certification Authorities, and then click OK. 10. Click Next. 101 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 106
11. Click Finish. 12. Click Yes, if the fingerprint (thumbprint) is correct. The fingerprint (thumbprint) is printed on the Network Configuration Report. 13. Click OK. The self-signed certificate is now installed on your computer, and SSL/TLS communication is available. Related Information • Create - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 107
a Selfsigned Certificate > Import and Export the Self-signed Certificate on your Brother Machine Import and Export the Self-signed Certificate on your Brother Machine You can store the self-signed certificates on your Brother machine and manage them by importing and exporting. • Import the Self - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 108
Management > Create and Install a Certificate > Create and Install a Selfsigned Certificate > Import and Export the Self-signed Certificate on your Brother Machine > Import the Selfsigned Certificate Import the Self-signed Certificate 1. Start your web browser. 2. Type "http://machine's IP address - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 109
Management > Create and Install a Certificate > Create and Install a Selfsigned Certificate > Import and Export the Self-signed Certificate on your Brother Machine > Export the Selfsigned Certificate Export the Self-signed Certificate 1. Start your web browser. 2. Type "http://machine's IP address - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 110
Request (CSR), send it to a CA for authentication, and install the returned certificate on your machine. • Create a Certificate Signing Request (CSR) • Install a Certificate on Your Brother Machine • Import and Export the Certificate and Private Key 106 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 111
. • If you are configuring an X.509v3 certificate extension, select the Configure extended partition check box, and then select Auto (Register IPv4) or Manual. 9. Select your setting from the Public Key Algorithm drop-down list. The default setting is RSA(2048bit). 10. Select your setting from the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 112
recommend using the Web Server for the certificate template to securely create the Client Certificate. For more information, go to your model's page on the Brother Solutions Center at support.brother.com. Related Information • Create and Install a Certificate from a Certificate Authority (CA) 108 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 113
> Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Install a Certificate on Your Brother Machine Install a Certificate on Your Brother Machine When you receive a certificate from a CA, follow the steps below to install it into the print server - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 114
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Import and Export the Certificate and Private Key Import - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 115
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Import and Export the Certificate and Private Key > - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 116
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority (CA) > Import and Export the Certificate and Private Key > - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 117
Management > Create and Install a Certificate > Import and Export a CA Certificate Import and Export a CA Certificate You can import, export and store CA certificates on your Brother machine. • Import a CA Certificate • Export a CA Certificate 113 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 118
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Import and Export a CA Certificate > Import a CA Certificate Import a CA Certificate 1. Start your web browser. 2. Type "http - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 119
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Certificates and Web Based Management > Create and Install a Certificate > Import and Export a CA Certificate > Export a CA Certificate Export a CA Certificate 1. Start your web browser. 2. Type "http - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 120
, or export your certificates. Self-signed Certificate or Certificate Issued by a CA CA Certificate Maximum Number of Certificates Stored UP on Brother Machine 3 3 You can store up to 3 Certificate Authority (CA) certificates using SMTP over SSL (only available for certain models). We recommend - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 121
. • SNMP v1/v2c read-write access In this mode, the print server uses version 1 and version 2c of the SNMP protocol. You can use all Brother applications in this mode. However, it is not secure since it will not authenticate the user, and data will not be encrypted. • SNMPv3 read-write - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 122
access of version 1 and version 2c of the SNMP protocol. When you use SNMPv3 read-write access and v1/v2c read-only access mode, some Brother applications (such as BRAdmin Light) that access the print server do not work correctly since they authorize the read-only access of version 1 and version - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 123
Professional utility, you must: • Use the latest version of BRAdmin Professional. Go to your model's Downloads page on the Brother Solutions Center at support.brother.com. • Use Web Based Management with the HTTPS protocol if you use BRAdmin Professional and Web Based Management together. • Use - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 124
Home > Security > Network Security Features > Manage Your Network Machine Securely Using SSL/ TLS > Print Documents Securely Using SSL/TLS Print Documents Securely Using SSL/TLS To print documents securely with IPP protocol, use the IPPS protocol. 1. Start your web browser. 2. Type "http://machine's - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 125
Home > Security > Network Security Features > Send an Email Securely Send an Email Securely • Configure Email Sending Using Web Based Management • Send an Email with User Authentication • Send an Email Securely Using SSL/TLS 121 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 126
do not know the SMTP server settings, contact your network administrator or Internet Service Provider (ISP). 8. When finished, click Submit. The Test Send E-mail Configuration dialog box appears. 9. Follow the instructions in the dialog box to test the current settings. Related Information • Send an - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 127
with User Authentication Send an Email with User Authentication Your Brother machine supports the SMTP-AUTH method to send email via an email about your email server settings, contact your network administrator or Internet Service Provider (ISP). To enable SMTP server authentication, in the Web - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 128
SSL/TLS Send an Email Securely Using SSL/TLS Your Brother machine supports SSL/TLS methods to send an email via an server certificate. Contact your network administrator or your Internet Service Provider (ISP) to confirm if importing a CA manually, type the port number after you choose SSL/TLS. 124 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 129
server. For details about your email server settings, contact your network administrator or your ISP. In most cases, the secured webmail services require the following settings: SMTP Port Server Authentication Method SSL/TLS 25 SMTP-AUTH TLS Related Information • Send an Email Securely 125 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 130
Home > Mobile Mobile • Google Cloud Print • AirPrint • Mobile Printing for Windows® • Mopria® Print Service • Brother iPrint&Scan for Mobile Devices 126 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 131
Home > Mobile > Google Cloud Print Google Cloud Print • Google Cloud Print Overview • Before Using Google Cloud Print • Print from Google Chrome™ or Chrome OS™ • Print from Google Drive™ for Mobile • Print from Gmail™ Webmail Service for Mobile 127 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 132
Home > Mobile > Google Cloud Print > Google Cloud Print Overview Google Cloud Print Overview Google Cloud Print™ is a Google service that allows you to print to a printer registered to your Google account using a network-compatible device (such as a mobile phone or computer) without installing the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 133
Home > Mobile > Google Cloud Print > Before Using Google Cloud Print Before Using Google Cloud Print • Network Settings for Using Google Cloud Print • Register Your Machine with Google Cloud Print Using Google Chrome™ • Register Your Machine with Google Cloud Print Using Web Based Management 129 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 134
for Using Google Cloud Print In order to use Google Cloud Print™, your Brother machine must be connected to a network that has access to the Internet, your machine correctly, see the Quick Setup Guide or related topics in this guide. Related Information • Before Using Google Cloud Print • Google - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 135
accounts.google.com/signup) and create an account. Make sure your Brother machine is idle before starting the registration process. The steps in the Google Cloud Print section, click Manage. 5. Follow the on-screen instructions to register your machine. 6. When a confirmation message appears on your - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 136
.google.com/signup) and create an account. Make sure your Brother machine is idle before starting the registration process. Before you begin appears. Sign in with your Google Account and follow the on- screen instructions to register your machine. 13. When you have finished registering your machine - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 137
Home > Mobile > Google Cloud Print > Print from Google Chrome™ or Chrome OS™ Print from Google Chrome™ or Chrome OS™ 1. Make sure your Brother machine is turned on. 2. Open the web page that you want to print. 3. Click the Google Chrome™ menu icon. 4. Click Print. 5. Select your machine from - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 138
Home > Mobile > Google Cloud Print > Print from Google Drive™ for Mobile Print from Google Drive™ for Mobile 1. Make sure your Brother machine is turned on. 2. Access Google Drive™ from your Android™ or iOS device's web browser. 3. Open the document that you want to print. 4. Tap the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 139
Home > Mobile > Google Cloud Print > Print from Gmail™ Webmail Service for Mobile Print from Gmail™ Webmail Service for Mobile 1. Make sure your Brother machine is turned on. 2. Access the Gmail™ webmail service from your Android™ or iOS device's web browser. 3. Open the email that you want to print - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 140
Home > Mobile > AirPrint AirPrint • AirPrint Overview • Before Using AirPrint • Print Using AirPrint 136 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 141
from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver. For more information, visit Apple's website. Related Information • AirPrint • AirPrint Problems 137 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 142
Home > Mobile > AirPrint > Before Using AirPrint Before Using AirPrint • Network Settings for Using AirPrint • Disable and Enable AirPrint Using Web Based Management (Web Browser) 138 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 143
on Apple's website can be found by tapping in Safari. To configure your Brother machine for a wireless network, see the Quick Setup Guide or related topics in this guide. If your Brother machine supports a wired network, you can use a network cable to connect to the wireless access point/router - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 144
and Enable AirPrint Using Web Based Management (Web Browser) Disable and Enable AirPrint Using Web Based Management (Web Browser) Confirm that your Brother machine is connected to the same network as your computer. 1. Start your web browser. 2. Type "http://machine's IP address" in your browser - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 145
Home > Mobile > AirPrint > Print Using AirPrint Print Using AirPrint • Print from iPad, iPhone, or iPod Touch • Before Using AirPrint (macOS) • Print Using AirPrint (macOS) 141 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 146
the page that you want to print. 3. Tap or . 4. Tap Print. 5. Make sure your Brother machine is selected. 6. If a different machine (or no printer) is selected, tap Printer. A print and 2-sided printing (if supported by your machine). 9. Tap Print. Related Information • Print Using AirPrint 142 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 147
Home > Mobile > AirPrint > Print Using AirPrint > Before Using AirPrint (macOS) Before Using AirPrint (macOS) Before printing using macOS, add your Brother machine to the printer list on your Mac computer. 1. Select System Preferences from the Apple Menu. 2. Click Printers & Scanners. 3. Click the + - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 148
different machine (or no printer) is selected, click the Printer pop-up menu, and then select your Brother machine. 5. Select the desired options, such as the number of pages to print and 2-sided printing (if supported by your machine). 6. Click Print. Related Information • Print Using AirPrint 144 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 149
your Windows® mobile device. You can connect to the same network that your Brother machine is connected to and print without installing the printer driver on the device. Many Windows® apps support this function. 2 1 3 1. Windows® mobile device (Windows® 10 Mobile or later) 2. Wi-Fi® connection - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 150
as your machine and print without additional setup. Many native Android™ apps support printing. 2 1 3 1. Android™ 4.4 or later 2. Wi-Fi® Connection 3. Your Brother machine You must download the Mopria® Print Service from the Google Play™ Store and install it on your Android™ device. Before - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 151
iPrint&Scan from the Google Play™ Store app. • For all iOS supported devices including iPhone, iPad and iPod touch Brother iPrint&Scan allows you to use features of your Brother machine directly from your iOS device. Download and install Brother iPrint&Scan from the App Store. • For Windows® Devices - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 152
Home > Brother iPrint&Scan for Windows® and Mac Brother iPrint&Scan for Windows® and Mac • Brother iPrint&Scan Overview 148 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 153
to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest application. • For Mac Download and install Brother iPrint&Scan from the App Store. Related Information • Brother iPrint&Scan for Windows® and Mac • Brother iPrint&Scan for Mobile Devices 149 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 154
Home > Troubleshooting Troubleshooting Use this section to resolve typical problems you may encounter when using your Brother machine. You can correct most problems yourself. IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 155
in the table. Follow the instructions in the Action column to solve the error and remove the message. You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit support.brother.com, and click the FAQs & Troubleshooting page. Error Message 2-sided Disabled - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 156
Manual was selected as the paper Place paper in the manual feed slot. source in the printer driver, but there is no paper in the manual tray. Make sure the paper guides are set to the correct size. If paper assembly back in the machine. If the problem continues, replace the toner cartridge with a - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 157
it on again. • If the problem continues, contact Brother Customer Service. Contact Brother Customer Service at: 1-877-BROTHER (1-877-276-8437) (in USA) www.brother.ca/support (in Canada) or to locate a Brother Authorized Service Center, visit: www.brother-usa.com/service It is time to replace the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 158
• Clean the Corona Wire 154 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 159
Home > Troubleshooting > Paper Jams Paper Jams Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 160
Home > Troubleshooting > Paper Jams > Paper is Jammed in the Paper Tray Paper is Jammed you to remove the paper more easily. 3. Fan the stack of paper to prevent further jams, and slide the paper guides to fit the paper size. 4. Make sure the paper is below the maximum paper mark (b b b). 5. Put the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 161
Home > Troubleshooting > Paper Jams > Paper is Jammed in the Back of the Machine Paper is Jammed in the Back of the Machine If the machine's control panel - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 162
5. Close the fuser cover. If you print on envelopes, pull down the green envelope levers to the envelope position again before closing the back cover. 6. Close the back cover until it locks in the closed position. Related Information • Paper Jams 158 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 163
Home > Troubleshooting > Paper Jams > Paper is Jammed inside the Machine Paper is Jammed inside the Machine If the machine's control panel or the Status Monitor indicates that - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 164
Home > Troubleshooting > Paper Jams > Paper is Jammed in the 2-sided Tray Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 165
6. If paper is not caught inside the 2-sided tray, open the back cover. WARNING HOT SURFACE The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them. 7. Use both hands to gently pull the jammed paper out of the back of the machine. 8. Close the back - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 166
Home > Troubleshooting > Printing Problems Printing Problems Difficulties No printout Suggestions Check the Start screen. In the Hardware group, click View devices and printers. Right-click the Brother XXX-XXXX. Click See what's printing. If printer driver options appear, select your printer - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 167
Brother printer machine supports Manual Feed Slot)Load one envelope at a time in the manual feed slot. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. Related Information • Troubleshooting - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 168
• Monitor the Status of the Machine from Your Computer (Windows®) • Monitor the Status of the Machine from Your Computer (Mac) • Cancel a Print Job • Clean the Paper Pick-up Rollers 164 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 169
Home > Troubleshooting > Improve the Print Quality Improve the Print Quality If you have a print quality problem, print a test page first. If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 170
may be contaminated. Contact Brother Customer Service. In USA: 1-877-BROTHER (1-877-276-8437) In Canada: www.brother.ca/support • Select Thick Paper mode in the menu setting. • The problem may disappear by itself. Print multiple blank pages to clear this problem, especially if the machine has not - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 171
a new drum unit. White lines, bands or ribbing across the page • • White Spots on black text and graphics at 3.7 in. (94 mm) intervals If the problem is not solved after printing a few pages, the drum unit may have foreign material, such as glue from a label, stuck on the drum. Clean the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 172
contaminated. Contact Brother Customer Service. In USA: 1-877-BROTHER (1-877-276-8437) In Canada: www.brother.ca/support • Make guides correctly. • The paper tray may be too full. • Check the paper type and quality. • Check for loose objects such as torn paper inside the machine. • If the problem - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 173
to their original position. Pull up the levers until they stop. Related Information • Troubleshooting • Test Print • Clean the Drum Unit Using Drum Dot Print • Recommended Print Media cover (face up output tray) opened. • (For models with Manual Feed Slot) Make sure envelopes are fed only from the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 174
• Replace the Drum Unit 170 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 175
Home > Troubleshooting > Network Problems Network Problems • Error Messages • Where Can I Find My Brother Machine's Network Settings? • I Cannot Complete the Wireless Network Setup Configuration • Use the Network Connection Repair Tool (Windows®) • My Brother Machine Cannot Print over the Network • - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 176
Home > Troubleshooting > Network Problems > Error Messages Error Messages Your Brother machine will display an the mobile device closer to your Brother machine. • Move your Brother machine and the mobile device to an obstruction-free area. • If you are manually configuring the Wi-Fi Direct network, - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 177
Home > Troubleshooting > Network Problems > Where Can I Find My Brother Machine's Network Settings? Where Can I Find My Brother Machine's Network Settings? • Print the Network Configuration Report • Change Machine Settings from Your Computer 173 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 178
and to download the utility, go to your model's Downloads page on the Brother Solutions Center at support.brother.com. Select and confirm that you are using the correct security settings. - See the instructions supplied with your wireless LAN access point/router for information on how to find - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 179
, do the following: Action • If you are using your Brother machine as a client, confirm how many devices are allowed in we recommend using the Network Connection Repair Tool. Related Information • Network Problems • Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast • Use - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 180
Troubleshooting > Network Problems > Use the Network Connection Repair Tool (Windows®) Use the Network Connection Repair Tool (Windows®) Use the Network Connection Repair Tool to fix the Brother appears, click Yes. 2. Follow the on-screen instructions. 3. Check the diagnosis by printing the Network - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 181
Home > Troubleshooting > Network Problems > My Brother Machine Cannot Print over the Network My Brother Machine Cannot Print over installation. To allow access, see the instructions for your security software or ask the software manufacturer. Your Brother machine was • not assigned an available - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 182
• Print the WLAN Report • Wireless LAN Report Error Codes • Use the Network Connection Repair Tool (Windows®) • I Want to Check that My Network Devices are Working Correctly 178 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 183
Troubleshooting > Network Problems > I Want to Check that My Network Devices are Working Correctly I Want to Check that My Network Devices are Working Correctly Check Action Interface Check that your Brother but you are still having problems, see the instructions supplied with your wireless LAN - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 184
Home > Troubleshooting > Google Cloud Print Problems Google Cloud Print Problems Difficulty My Brother machine is not displayed in the printer list. I cannot print. I cannot register my Brother machine with Google Cloud Print™. I do not see a confirmation message on my Brother machine when I try to - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 185
Troubleshooting > AirPrint Problems AirPrint Problems Difficulty Suggestions My Brother machine is not displayed in the printer list. Make sure your Brother support article for more information about AirPrint: support.apple.com/kb/HT4356. Related Information • Troubleshooting • AirPrint - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 186
Home > Troubleshooting > Other Problems Other Problems Difficulties The machine will not turn on. The Brother software cannot be installed. Related Information • Troubleshooting Suggestions Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 187
Home > Troubleshooting > Machine Information Machine Information • Check the Serial Number • Check the Firmware Version • Reset Functions Overview • Reset Your Brother Machine 183 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 188
Home > Troubleshooting > Machine Information > Check the Serial Number Check the Serial Number 1. Press a or b to select the [Machine Info.] option, and then press OK. 2. Press a or b to - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 189
Home > Troubleshooting > Machine Information > Check the Firmware Version Check the Firmware Version 1. Press a or b to display the [Machine Info.] option, and then press OK. 2. Press a or b to - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 190
Home > Troubleshooting > Machine Information > Reset Functions Overview Reset Functions Overview The its default factory settings (includes Password and IP Address information). 3. Factory Reset Brother strongly recommends you perform this operation when you dispose of the machine. Related - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 191
Home > Troubleshooting > Machine Information > Reset Your Brother Machine Reset Your Brother Machine 1. Press a or b to display the [Initial Setup] option, and then press OK. 2. Press a or b to display the [Reset] option, and then press OK. 3. Press a - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 192
Home > Routine Maintenance Routine Maintenance • Replace Supplies • Clean the Machine • Check the Remaining Part Life • Pack and Ship Your Brother Machine 188 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 193
of the cartridge. • Visit www.brother.com/original/index.html for instructions on how to return your used supplies to the Brother collection and recycling program. If you choose • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Toner cartridge Drum unit - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 194
Related Information • Routine Maintenance • Replace the Toner Cartridge • Replace the Drum Unit • Reset the Drum Counter • Error and Maintenance Messages • Supplies 190 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 195
Home > Routine Maintenance > Replace Supplies > Replace the Toner Cartridge Replace the Toner Cartridge 1. Make sure the machine is turned on. 2. Open the front cover. 3. Remove the toner cartridge and drum unit assembly from the machine. 4. Push down the green lock lever and take the toner - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 196
recommend using only Genuine Brother Brand toner cartridges. When you want to buy toner cartridges, contact Brother Customer Service. • DO NOT Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our limited warranty coverage does not apply to any problem - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 197
Home > Routine Maintenance > Replace Supplies > Replace the Drum Unit Replace the Drum Unit 1. Make sure the machine is turned on. 2. Open the front cover. 3. Remove the toner cartridge and drum unit assembly from the machine. 4. Push down the green lock lever and take the toner cartridge out of the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 198
not only the print quality but also the quality and life of the machine itself. Warranty coverage does not apply to problems caused by the use of a non-Brother drum unit. Related Information • Replace Supplies • Error and Maintenance Messages • Improve the Print Quality • Reset the Drum Counter 194 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 199
Home > Routine Maintenance > Replace Supplies > Reset the Drum Counter Reset the Drum Counter When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps: IMPORTANT DO NOT reset the drum counter unless you are replacing the drum unit. 1. Make sure - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 200
. IMPORTANT • DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Toner cartridge Drum unit Related Information • Routine Maintenance • Clean the Corona Wire • Clean - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 201
• Clean the Paper Pick-up Rollers 197 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 202
Home > Routine Maintenance > Clean the Machine > Clean the Corona Wire Clean the Corona Wire If you have print quality problems or the control panel displays [Drum !] status, clean the corona wire. 1. Open the front cover. 2. Remove the toner cartridge and drum unit assembly from the - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 203
Home > Routine Maintenance > Clean the Machine > Clean the Drum Unit Using Drum Dot Print Clean the Drum Unit Using Drum Dot Print If your printout has dots or other repeating marks at 3.7 in. (94 mm) intervals, the drum may have foreign material, such as glue from a label, stuck on the drum surface - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 204
"2". 11. Turn the edge of the drum unit toward you while looking at the drum surface to find the mark. IMPORTANT • To avoid print quality problems, DO NOT touch the surface of the drum unit, only the wheel on the end. 12. Wipe the surface of the drum gently with a dry - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 205
NOTE DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids. 13. Push the toner cartridge firmly into the drum unit until you hear it lock into place. Make sure you put the toner cartridge in correctly or it may separate from the drum unit. 14. Install the toner - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 206
Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds properly. If you have paper feed problems, clean the pick-up rollers as follows: 1. Press and hold to turn off the machine. 2. Pull the paper tray completely out of the machine. 3. If - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 207
Home > Routine Maintenance > Check the Remaining Part Life Check the Remaining Part Life 1. Press a or b to display the [Machine Info.] option, and then press OK. 2. Press a or b to select the [Parts Life] option, and then press OK. 3. Press a or b to select the machine part you want to check, and - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 208
avoid any damage during transit. The machine should be adequately insured with the carrier. • Unless you are returning the machine as part of the Brother Exchange Service, leave the toner cartridge and drum unit inside the machine when you pack and ship it. 1. Press and hold to turn off the machine - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 209
5. Close the carton and tape it shut. Related Information • Routine Maintenance 205 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 210
Home > Machine Settings Machine Settings Customize settings and features, create shortcuts, and work with options displayed on the machine's LCD to make your Brother machine a more efficient work tool. • Change Machine Settings from the Control Panel • Change Machine Settings from Your Computer 206 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 211
Home > Machine Settings > Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel • General Settings • Menu Table (for LCD Models) 207 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 212
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings General Settings • Set Sleep Mode Countdown • About Deep Sleep Mode • Set Auto Power Off Mode • Reduce Toner Consumption • Reduce Printing Noise • Change the Language on the LCD 208 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 213
Sleep Mode, it acts as if it is turned off. The machine will wake up and start printing when it receives a print job. Use these instructions to set a time delay (countdown) before the machine enters Sleep Mode. 1. Press a or b to select the [General Setup] option, and then press OK. 2. Press a or - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 214
length of time is based on your specific model and settings. Deep Sleep mode uses less power than Sleep mode. Applicable Models HL-L2350DW/HL-L2370DW/ HL-L2370DWXL Machine's Control Panel in Deep Sleep Mode The LCD displays Deep Sleep. Conditions That Will Wake the Machine • The machine receives - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 215
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Set Auto Power Off Mode Set Auto Power Off Mode If the machine is in Deep Sleep Mode for certain length of time, based on your model and settings, the machine will go into Power Off Mode automatically. The - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 216
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Reduce Toner Consumption Reduce Toner Consumption Using the Toner Save feature may reduce toner consumption. When Toner Save is set to on, the print on your documents appears lighter. We DO NOT recommend - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 217
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Reduce Printing Noise Reduce Printing Noise The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower. The factory setting is off. 1. Press a or b to - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 218
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change the Language on the LCD Change the Language on the LCD Change the LCD language if needed. This feature is not available in some countries. 1. Press a or b to display the [Initial Setup] option, and - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 219
Home > Machine Settings > Change Machine Settings from the Control Panel > Menu Table (for LCD Models) Menu Table (for LCD Models) • Settings Tables 215 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 220
machine and the machine's Paper Size setting match. Manual Feed - Select whether to print from the Manual Feed Slot. Resolution - - Choose a print after the LCD displays Replace Toner. [Printer] For Printer Emulation Supported models Level 1 Print Options Level 2 Font List Test Print - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 221
Level 1 2-sided (For automatic 2-sided printing models) Auto Continue Paper Type Paper Size Copies Orientation Print Position Auto FF HP LaserJet All other models Level 2 Description 2-sided Print Turn 2-sided printing off or on and select flip on long edge or short edge. Single Image For a - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 222
vertically up to -500 (up) to +500 (down) dots in 300 dpi. [Network] (HL-L2350DW) Level 1 WLAN Level 2 TCP/IP Level 3 Boot Method IP Address Subnet Mask Gateway . - Configure your wireless network settings using the Brother installation disc. - Configure your wireless network settings using - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 223
. [001-254]. [000-255]. If the 'Boot Method' of the machine is set to 'Static' you must manually enter an IP address from the machine's control panel. [Network] (HL-L2370DW/HL-L2370DWXL) Level 1 Wired LAN Level 2 TCP/IP Level 3 Level 4 Descriptions Boot Method - Choose the IP method that best - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 224
Wizard - - Configure the wireless network settings using the setup wizard. WLAN Assistant - - Configure your wireless network settings using the Brother installation disc. WPS - - Configure your wireless network settings using the one-button push method. WPS w/PIN Code - - Configure - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 225
be allocated, such as 169. 254. [001-254]. [000-255]. If the 'Boot Method' of the machine is set to 'Static' you must manually enter an IP address from the machine's control panel. [Print Reports] Level 1 Level 2 Description Printer Settings - Print the Printer Settings page. Network Config - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 226
[Initial Setup] Level 1 Level 2 Description Reset Machine Reset Restore all the machine settings that you have changed. Network Reset Restore all network settings back to the factory settings. Factory Reset Restores all the machine's settings to the factory defaults. Perform this operation - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 227
Home > Machine Settings > Change Machine Settings from Your Computer Change Machine Settings from Your Computer • Change Machine Settings Using Web Based Management • Where Can I Find My Brother Machine's Network Settings? • Network Management Software and Utilities 223 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 228
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings Using Web Based Management Change Machine Settings Using Web Based Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 229
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings Using Web Based Management > What is Web Based Management? What is Web Based Management? Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 230
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings Using Web Based Management > Access Web Based Management Access Web Based Management • We recommend using the HTTPS security protocol when configuring settings using Web Based Management. • When you use - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 231
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings Using Web Based Management > Set a Login Password for Web Based Management Set a Login Password for Web Based Management We recommend setting a login password to prevent unauthorized access to Web Based - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 232
Home > Appendix Appendix • Specifications • How to Enter Text on Your Brother Machine • Supplies • Brother Numbers 228 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 233
255 W at 77 °F (25 °C) • Approximately 48 W at 77 °F (25 °C) • (HL-L2350DW) Approximately 3.9 W • (HL-L2370DW/HL-L2370DWXL) Approximately 4.4 W • (HL-L2350DW) Approximately 0.5 W • (HL-L2370DW/HL-L2370DWXL) Approximately 0.6 W • Approximately 0.02 W Unit: in. (mm) • * : 14.0 (356) ** : 7.2 (183 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 234
Quiet Mode) Ready • LpAm = 30.0 dB (A) Sound Power Printing • (HL-L2350DW) LWAd = 6.56 B (A) • (HL-L2370DW/HL-L2370DWXL) LWAd = 6.66 B (A) Printing • LWAd = 6.14 B (A) ( Print Media Specifications Paper Input Paper Tray (Standard) Manual Feed Slot Paper Type Paper Size Paper Weight Maximum - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 235
HL-L2370DWXL) 10Base-T/100Base-TX 3 IEEE 802.11b/g/n (Infrastructure Mode) IEEE 802.11g/n (Wi-Fi Direct®) 1 Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported , Web Services (Print) - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 236
/v2c/v3, HTTP/HTTPS server, TFTP client and server, ICMPv6, Web Services (Print) Network Security (Wired) SMTP-AUTH, SNMP v3,SSL/TLS ( supported. 2 HL-L2350DW/HL-L2370DW/HL-L2370DWXL For the latest driver updates, go to your model's Downloads page on the Brother Solutions Center at support.brother - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 237
Related Information • Appendix 233 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 238
Home > Appendix > How to Enter Text on Your Brother Machine How to Enter Text on Your Brother Machine When text is required, enter characters on the machine. The characters that are available may differ depending on the operation you perform. • Hold down - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 239
your local Brother dealer. • The Supply Order Number (No.) will vary depending on your country and region. Toner Cartridge Standard Toner: Supply Order No. TN-730 Approximate Life (Page Yield) Approximately 1,200 pages 1 2 Applicable Models HL-L2350DW/HL-L2370DW/ HL-L2370DWXL 1 Approximate - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 240
Supply Order No. Approximate Life (Page Yield) Applicable Models DR-730 Approximately 12,000 pages 1 HL-L2350DW/HL-L2370DW/HL-L2370DWXL 1 Approximately 12,000 pages based on 1 page per job [A4/Letter single-sided pages]. The number of pages may be affected due to a variety of - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 241
utilities and read FAQs and Troubleshooting tips to learn how to get the most from your Brother product. Check here for Brother driver updates, too. support.brother.com For Customer Service In USA: www.brother-usa.com/support (FAQs, Self-Service, Email, and Chat) 1-877-BROTHER (1-877-276-8437) In - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 242
NOTE In Canada, only Visa and MasterCard are accepted. In USA: 1-877-552-MALL (1-877-552-6255) 1-800-947-1445 (assistance via fax) www.brothermall.com In Canada: www.brother.ca Related Information • Appendix 238 - Brother International HL-L2370DWXL | Online Users Guide HTML - Page 243
. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. USA/CAN Version A
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