Brother International MFC 3820CN Network Users Manual - English
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- Brother International MFC 3820CN | Network Users Manual - English - Page 1
Multi-Protocol Print/Fax Server Network User's Guide NC-100h Please read this manual thoroughly before using the machine. You can print or view this manual from the CD-ROM at any time, please keep the CD-ROM in a convenient place for quick and easy reference at all times. The Brother Solutions - Brother International MFC 3820CN | Network Users Manual - English - Page 2
are trademarks of International Business Machines Corporation. LAN Manager, Windows®, and MS-DOS are trademarks of Microsoft Corporation. BRAdmin Professional utility is trademark of Brother Industries Ltd. All other brand and product names mentioned in this user's guide are registered trademarks or - Brother International MFC 3820CN | Network Users Manual - English - Page 3
to any fax machine. Call the number below and follow the recorded instructions to receive a fax about how to use the system and an Index of the subjects you can get information about. In USA only 1-800-521-2846 Dealers and service centers (USA) For the name of a Brother authorized dealer - Brother International MFC 3820CN | Network Users Manual - English - Page 4
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are installed and used in accordance with the instructions, may cause harmful interference to radio help. Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user - Brother International MFC 3820CN | Network Users Manual - English - Page 5
/EEC and 92/31/EEC). Issued by: Brother Industries, Ltd. Information & Document Company Caution for products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; - Brother International MFC 3820CN | Network Users Manual - English - Page 6
(TCP/IP 1-5 Features 1-6 Overview 1-6 Network Printing 1-6 Network Scanning (*1 1-6 Network PC-FAX (*1 1-6 Internet Fax / Scan to E-mail Server 1-7 Network PhotoCapture 2-6 (*1) Complete descriptions of these features are included in the Software User's Guide on the CD-ROM. v - Brother International MFC 3820CN | Network Users Manual - English - Page 7
10 POP3 Server 3-10 Mailbox Name 3-11 Mailbox Pwd 3-11 Setup Mail RX 3-11 Auto Polling 3-12 Poll Frequency 3-12 Header 3-12 Del Error Mail 3-13 Notification 3-13 Setup Mail TX 3-14 Sender Subject 3-14 Size Limit 3-14 Notification 3-15 Setup Relay 3-15 Rly Broadcast 3-15 - Brother International MFC 3820CN | Network Users Manual - English - Page 8
4-2 Windows® 2000/XP Printing (Printer Driver not yet installed 4-2 Standard TCP/IP Port Printing 4-2 Windows® 2000/XP Printing (Printer Driver already installed 4-3 For Windows® 98/Me users 4-4 Overview 4-4 TCP/IP Printing 4-5 Installing the Brother Peer to Peer Software - Brother International MFC 3820CN | Network Users Manual - English - Page 9
(TCP/IP) Troubleshooting......... 8-5 Internet Fax Troubleshooting 8-6 9 Brother Internet Fax Printing Software 9-1 Overview 9-1 Installing Brother Internet Fax Printing Driver 9-2 Changing the BFP Port Settings 9-4 Relay Broadcast Function 9-5 Uninstalling from Windows® 98/Me/2000/XP - Brother International MFC 3820CN | Network Users Manual - English - Page 10
A-4 Reloading process A-5 Appendix B A-6 Updating other machines through the Network ..........A-6 Appendix C A-9 Specifications A-9 Operating System Support A-9 Protocol Support A-9 Network A-9 Network Printing A-9 Network PC Fax send A-9 Network Scanning A-10 Management Utilities A-11 - Brother International MFC 3820CN | Network Users Manual - English - Page 11
/ Fax Server. ■ Print / Fax Server Print / Fax Server activates the network functions built-in the Brother machine. Protocols Protocols are the standardized sets of rules for transmitting data on a network. Protocols allow the users to gain access to the networkconnected resources. ■ TCP/IP This - Brother International MFC 3820CN | Network Users Manual - English - Page 12
193. 1. 3. 4 255. 255. 0. 0 Here is an example of an IP address and a subnet mask. IP Address Subnet Mask 193. 1. 2. 3 255. 255. 0. 0 0 means this part of the address is not limited for communication. In the above example, we can communicate with anything that has an IP address that begins with - Brother International MFC 3820CN | Network Users Manual - English - Page 13
address. If you do not know the Gateway IP address then contact your Network Administrator. Node name Node name appears in current BRAdmin Professional or Printer configuration page. Default Node name is "BRN_xxxxxx" ("xxxxxx" is the last six digits of Ethernet address.) 1 - 3 INTRODUCTION - Brother International MFC 3820CN | Network Users Manual - English - Page 14
printing depending on the office environment and requirements. We recommend to use this product in a Peer to Peer environment in which each computer directly sends and receives data to and from the Brother machine. Peer-to-Peer Printing Each computer requires configuration of the printer port - Brother International MFC 3820CN | Network Users Manual - English - Page 15
Network Example Example : Peer-to-Peer (TCP/IP) Windows R Windows R UNIX TCP/IP Router TCP/IP • Each computer needs the TCP/IP and Print Protocol configured. • The Brother machine needs to have an IP address configured. • If a TCP/IP environment has been already established, we recommend - Brother International MFC 3820CN | Network Users Manual - English - Page 16
. This is supplied with Brother's Peer to Peer printing software allowing you to easily share the machine as a small workgroup printer. Network Printing The Print / Fax server can be utilized as a print server providing printing services for the Windows® 98/Me, Windows® 2000/XP supporting the TCP/IP - Brother International MFC 3820CN | Network Users Manual - English - Page 17
6 of this User's Guide) SMTP/POP3 mail server support is required. Network PhotoCapture Center You can view or retrieve data from the media card inserted into Brother machine by double-clicking the Network PhotoCapture Center icon on the desk top of your PC. The software is automatically installed - Brother International MFC 3820CN | Network Users Manual - English - Page 18
default IP address of a Brother Print/Fax server is 192.0.0.192. Windows® 98/Me and Windows® 2000/XP). ■ DHCP, APIPA, Reverse ARP (rarp) or BOOTP. ■ Other SNMP based management utilities. These configuration methods are described in the following paragraphs. The IP address you assign to the Print/Fax - Brother International MFC 3820CN | Network Users Manual - English - Page 19
CD-ROM with your Brother product. You can also download the latest Brother BRAdmin Professional utility version from http://solutions.brother.com. This utility is only available for Windows® users. Start the BRAdmin Professional utility (from Windows® 98/Me and Windows® 2000/XP), by clicking Start - Brother International MFC 3820CN | Network Users Manual - English - Page 20
frame of the main BRAdmin window. 2 Select the Device menu and choose the Search Active Devices. If the Print/Fax server is set to its MAC address by printing out the machine configuration page. Refer to this Guide chapter 3 for information on how to print the configuration page on your Print/Fax - Brother International MFC 3820CN | Network Users Manual - English - Page 21
(typically a Unix/Linux or Windows® 2000, XP network) the Print/Fax server will automatically obtains its IP Print/Fax server has a static IP address. This will prevent the Print/Fax server from trying to obtain an IP address from any of these systems. To change the BOOT METHOD, use the machine - Brother International MFC 3820CN | Network Users Manual - English - Page 22
-ef | grep -v grep | grep rarpd The Brother Print/Fax server will get the IP address from the rarp daemon when the printer is powered on. Using BOOTP to Configure the IP host computer (it should appear in the /etc/services file on your host as a real service; type man bootpd or refer to your system - Brother International MFC 3820CN | Network Users Manual - English - Page 23
Certain BOOTP host software implementations will not respond to BOOTP requests if you have not included a download filename in the configuration Print/Fax server will load its IP address from the BOOTP server when the machine is powered on. Other Sources of Information Visit http://solutions.brother - Brother International MFC 3820CN | Network Users Manual - English - Page 24
to E-mail. Proceed to the menu selection you wish to configure. (See chapter 3 of the User's Guide for the LAN menu options) Please note that the machine is supplied with the BRAdmin Professional Windows® software, which can be used to configure many aspects of the network. FRONT PANEL SETUP 3 - 1 - Brother International MFC 3820CN | Network Users Manual - English - Page 25
1 Press Menu/Set, 5, 1, 1. 2 Press or to select Auto, Static, RARP, BOOTP or DHCP. 3 Press Menu/Set. 4 Press Stop/Exit. Static mode In this mode the machine's IP address must be manually assigned. Once entered the IP address is locked to the assigned address. Auto mode In this mode, the - Brother International MFC 3820CN | Network Users Manual - English - Page 26
UNIX-based systems, type: ps -ef | grep -v grep | grep rarpd The Brother Print / Fax server will get the IP address from the rarp daemon when it is powered on. host computer (it should appear in the /etc/services file on your host as a real service; type man bootpd or refer to your system - Brother International MFC 3820CN | Network Users Manual - English - Page 27
BOOTP server when the printer is powered on. DHCP mode Dynamic Host Configuration Protocol (DHCP) is one of several automated mechanisms for IP address allocation. If you have DHCP Server in your network (typically a Unix, Windows® 2000/XP network) the Print / Fax server will automatically obtains - Brother International MFC 3820CN | Network Users Manual - English - Page 28
the IP address. 3 Press Menu/Set. 4 Press Stop/Exit. When the Boot Method is set to "Auto", the machine cannot receive IP address from a BOOTP server in Windows® 2000. So please ensure that you use DHCP for Windows® 2000 server. Subnet Mask This field displays the current subnet mask used by the - Brother International MFC 3820CN | Network Users Manual - English - Page 29
3 Press Menu/Set. 4 Press Stop/Exit. Host Name You can register the machine name on the Network. This name is often referred to as a NetBIOS name; it the name that is registered by the WINS server on your network. Brother recommends the name BRN_XXXXXX (where XXXXXX is the last six digits of the - Brother International MFC 3820CN | Network Users Manual - English - Page 30
still can register itself with a secondary server. If set to a non-zero value, the machine will contact this server to register its name with the Windows® Internet Name Service. If you have a primary WINS server, but no secondary WINS server, simply leave this field blank. FRONT PANEL SETUP 3 - 7 - Brother International MFC 3820CN | Network Users Manual - English - Page 31
address of the primary DNS (Domain Name Service) server. Secondary DNS Server IP Address This machine will contact the Secondary DNS server. APIPA The setting of On will cause the print means the IP address doesn't change, when the print/ fax server cannot obtain an IP address through the BOOT - Brother International MFC 3820CN | Network Users Manual - English - Page 32
T U V 8 9 W X Y Z To change the mode between upper case and lower case for entering the E-mail / I-Fax address press Shift (MFC-3320CN) or Search/Speed Dial (MFC-3820CN) and 3. Making corrections: If you entered a letter incorrectly and want to change it, press to move the cursor under the - Brother International MFC 3820CN | Network Users Manual - English - Page 33
the Host Name (up to 30 characters) or IP address of the POP3 server (incoming E-mail server) used by the Brother machine. This address is necessary for the Internet Fax features to function correctly. (Ex, mailhost.brothermail.net -or- 192.000.000.001) 1 Press Menu/Set, 5, 2, 3. 2 Press or to - Brother International MFC 3820CN | Network Users Manual - English - Page 34
mail address before the @. For example: If the e-mail address is [email protected], the mailbox name is jsmith. 3 Press Menu/Set. 4 Press Stop/Exit. Mailbox Pwd 1 Press Menu/Set, 5, 2, 5. 2 Enter the user password assigned to the machine to login to the POP3 Server. Please note that this password is - Brother International MFC 3820CN | Network Users Manual - English - Page 35
Auto Polling When set to On the machine automatically will check the POP3 server for new allows the contents of the mail header to be printed when the received message is printed (Subject+From+To or All or None). The default is None, the text mail is not printed at all. 1 Press Menu/Set, 5, 3, - Brother International MFC 3820CN | Network Users Manual - English - Page 36
Mail When set to On, the machine automatically deletes error mails that the machine cannot receive from the POP server (default is On). 1 Fax. When set to On, the machine sends notification mail to all I-Fax machines. With the setting of MDN, the machine only sends an E-mail to I-Fax that supports - Brother International MFC 3820CN | Network Users Manual - English - Page 37
that is attached to the Internet Fax data being sent from the Brother machine to a PC (default is "Internet Fax Job"). 1 Press Menu/Set, machine will display Out of Memory when trying to send E-mail documents over 1Mbyte in size. The document will not be sent and an error report will be printed - Brother International MFC 3820CN | Network Users Manual - English - Page 38
receiving station for successful reception. The receiving I-Fax station must support the MDN standard in order to be able Rly Broadcast This function allows the machine to receive a document over the Internet, and then relay it to other fax machines through conventional analog landlines (default is - Brother International MFC 3820CN | Network Users Manual - English - Page 39
all Relay Broadcasts. Also, when the machine is used with the Brother Internet Fax Printing Software (BFP), the machine is acting as a Relay Station for fax transmissions from the network so a Relay Report can also be printed for confirmation of sent network faxes. (For US / Canada only) Its primary - Brother International MFC 3820CN | Network Users Manual - English - Page 40
10B-FD) or Half Duplex (10B-HD) fix the print server link mode. This change is valid after the print server has been reset (default is Auto). If you incorrectly set this value, you may not be able to communicate with your print server. 1 Press Menu/Set, 5, 6, 1. 2 Press or to select Auto/100B - Brother International MFC 3820CN | Network Users Manual - English - Page 41
® Time Zone Setting You can determine the time difference for you location by using the Time Zone setting in Windows®. 1 Click on Start. 2 Select Settings / Control Panel. 3 Double click on Date/Time. 4 Select Time Zone. Verify your time zone setting from the pull-down menu ( - Brother International MFC 3820CN | Network Users Manual - English - Page 42
the Network Settings to Factory Default Follow the steps below to restore all network settings of the internal Print/Fax server to factory default. 1 Disconnect the Ethernet cable from the machine. 2 Press the up and down arrow navigation keys to display the Network Default menu. 3 Press 1 to return - Brother International MFC 3820CN | Network Users Manual - English - Page 43
a Brother Print/Fax server is 192.0.0.192. To change it, use the machine's control panel, the BRAdmin Professional utility software or let your DHCP server allocate an IP address to the printer. 2 The default password for Brother Print/Fax servers is access. 3 Windows® 2000/XP users can print using - Brother International MFC 3820CN | Network Users Manual - English - Page 44
the appropriate section in this chapter for more information. Windows® 2000/XP Printing (Printer Driver not yet installed) By default, Windows® 2000/XP systems install with all the necessary software required for you to be able to print. This chapter describes the most commonly used configurations - Brother International MFC 3820CN | Network Users Manual - English - Page 45
from the list of supported printers. If you are using a driver supplied with the machine on CD-ROM then select the Have Disk option to browse to the CD-ROM. You can also click the Windows Update button to connect directly to Microsoft's support Web site to download printer drivers. 12 When the - Brother International MFC 3820CN | Network Users Manual - English - Page 46
software or let your DHCP server allocate an IP address to the printer. 2 Refer to chapter 2 of this user guide to learn how to configure the IP address on your machine. 3 The default password for Brother Print/Fax servers is access. Driver Deployment Wizard This installer includes the Windows - Brother International MFC 3820CN | Network Users Manual - English - Page 47
protocol on your Windows® PC. If you haven't already done so, configure the IP address of the machine, for more information on IP address configuration, refer to chapter 2 of this user guide. Installing the Brother Peer to Peer Software If you already installed the driver from the printer's CD-ROM - Brother International MFC 3820CN | Network Users Manual - English - Page 48
server supports TCP/IP and NetBIOS names, you can also enter the NetBIOS name of the Print/Fax server. The NetBIOS name can be seen in your printer configuration page. By default the NetBIOS name will usually appear as BRN_xxxxxx where xxxxxx is the last six digits of the Ethernet address. Windows - Brother International MFC 3820CN | Network Users Manual - English - Page 49
port setting of the printer driver. Other Sources of Information 1 Visit http://solutions.brother.com/ for more information on network printing and for documents on the IPP protocol and how to configure a Windows® 98/Me/2000/XP System. 2 Refer to chapter 2 of this user guide to learn how to - Brother International MFC 3820CN | Network Users Manual - English - Page 50
driver on a Network, see the Quick Setup Guide included with the machine. Rendezvous Printing (Mac OS® 10.2.4 or greater) Rendezvous lets you create an instant network of computers and smart devices just by connecting them to each other. Rendezvous support allows a Rendezvous ready printer or MFC - Brother International MFC 3820CN | Network Users Manual - English - Page 51
1 Run the Print Center software and click the Add. 2 Select Rendezvous and any Rendezvous compatible machines will be displayed. If you are using OS X 10.2.1, three machines are listed. Select any one of the machine listed. 5 - 2 NETWORK PRINTING FROM MACINTOSH® - Brother International MFC 3820CN | Network Users Manual - English - Page 52
"Brother". The PPD files that are installed on your Macintosh are displayed. Select the relevant PPD file. 4 The Rendezvous ready machine is displayed. 5 Click the machine and click the Make Default button to set the printer as the default printer.The machine is now ready to print. NETWORK PRINTING - Brother International MFC 3820CN | Network Users Manual - English - Page 53
Other Sources of Information Visit http://solutions.brother.com/ for the latest information on Rendezvous Printing for Mac OS® 10.2.4. 5 - 4 NETWORK PRINTING FROM MACINTOSH® - Brother International MFC 3820CN | Network Users Manual - English - Page 54
sent via the machine will automatically be converted into a TIFF-F or JPEG format. If you wish to send and receive messages to and from your machine, your mail application on the PC must be able to support the MIME format. E-mail Relay Fax (G3 TX) Internet Internet Fax Internet E-mail Relay - Brother International MFC 3820CN | Network Users Manual - English - Page 55
mail server(s) IP address, mailbox name and password for your Brother machine. If you are unsure of any of these items, please contact your network administrator. Front Panel Key Functions Shift + 1 (For MFC-3320CN) Search/Speed Dial + 1 (For MFC-3820CN) Used to change input mode, so you can use the - Brother International MFC 3820CN | Network Users Manual - English - Page 56
or One-Touch dial keys or includes Navigator Keys. If you wish to manually enter the Internet Fax Address load the document into the machine and press Shift (For MFC-3320CN) or Search/Speed Dial (For MFC-3820CN) and 1 simultaneously to change into the "alphabet" dialling mode. Please refer to the - Brother International MFC 3820CN | Network Users Manual - English - Page 57
printed. The document you are sending should be separated into smaller documents that will be accepted by the mail server. You can turn on this feature through the LAN function menu. (See chapter 3 for details) Manually Entering Text Press Shift (For MFC-3320CN) or Search/Speed Dial (For MFC-3820CN - Brother International MFC 3820CN | Network Users Manual - English - Page 58
To change the mode between upper case and lower case, press Shift (MFC-3320CN) or Search/Speed Dial (MFC-3820CN) and 3. If you want to enter a blank space, press twice. If you specify more than 16 characters, the LCD panel will scroll the name to - Brother International MFC 3820CN | Network Users Manual - English - Page 59
at 10 minute intervals) or you can manually poll the server by pressing the Shift (MFC-3320CN) or Search/Speed Dial (MFC3820CN) + Black Start or Color Start (US)/Mono Start or Colour Start (UK) button. If your machine starts to receive E-mail print jobs, the LCD panel will reflect this activity - Brother International MFC 3820CN | Network Users Manual - English - Page 60
that this feature is supported. This function is not available for color fax documents. This can be done through the front panel. The steps for configuring Fax Forward can be found in the User's Guide supplied with your machine. Relay Broadcasting This function allows the Brother machine to receive - Brother International MFC 3820CN | Network Users Manual - English - Page 61
48 fax machines through conventional telephone lines. If you try to send a document to over 49 machines, the following error message will be printed: "Relay Error". Relay Broadcasting does not support the relay of color files types. Relay Broadcast from a machine [email protected] [email protected] - Brother International MFC 3820CN | Network Users Manual - English - Page 62
Press the "Set" key. 3 Enter the phone number of the second Fax machine [email protected](Fax#456). 4 Press Black Start (US)/Mono Start (UK). TX Verification Mail Transmission Verification Mail supports two separate functions. Verification Mail for sending allows you request notification from the - Brother International MFC 3820CN | Network Users Manual - English - Page 63
this data is used when the machine or user reads or prints the received I-Fax or E-mail. For example, if the message is opened for reading or is printed the receiving station sends back a notification to the original sending machine or user. The receiving station must support the MDN field in order - Brother International MFC 3820CN | Network Users Manual - English - Page 64
is a mail delivery error while sending an Internet Fax, the mail server will send an error message back to the machine and the error message will be printed. If there is an error while receiving mail, an error message will be printed (Example: "The message being sent to the machine was not in a TIFF - Brother International MFC 3820CN | Network Users Manual - English - Page 65
machine. 2 Refer to chapter 2 of this user guide to learn how to configure the IP address on your machine. 3 The default password for Brother Print/Fax servers is access. 4 Windows® 2000/XP users can print using TCP/IP using the standard Network Printing software. 7 - 1 CONFIGURING INTERNET PRINTING - Brother International MFC 3820CN | Network Users Manual - English - Page 66
program point of view. The user can use the Windows® 98/Me/2000/XP Print Manager to create a printer that uses this port along with a standard Windows® 98/Me, 2000/XP-compatible machine. Any Windows® 98/Me/2000/ XP applications program can therefore print to this machine (and hence to the virtual - Brother International MFC 3820CN | Network Users Manual - English - Page 67
site with a mail account (Mailbox name) and password for the Brother Print/Fax server (generally, the mail account name will be the first part of the Email address; for example, if you assign the E-mail the configuration and add the mail account. 7 - 3 CONFIGURING INTERNET PRINTING FOR WINDOWS® - Brother International MFC 3820CN | Network Users Manual - English - Page 68
/IP protocol. The steps required to configure the Print/Fax server to receive print jobs from a Windows® 98/Me/2000/XP. PC running the BIP software is as follows: 1 Start BRAdmin Professional utility. 2 Select the node name of the desired Brother Print/Fax server from the list and double click on it - Brother International MFC 3820CN | Network Users Manual - English - Page 69
. Now exit the BRAdmin Professional utility. You have now configured the Print/Fax server to receive print jobs. Brother Internet Print Installing the BIP software on Windows® 98/Me/2000/XP To install the BIP software on a Windows® 98/Me/2000/XP PC, execute the following steps: ■ Be sure that the PC - Brother International MFC 3820CN | Network Users Manual - English - Page 70
the Control Panel, select Printers and Other Hardware and then Printers and Faxes (or Add a printer)(Windows® XP) 12 Select Add Printer to begin the printer installation. 13 Click Next when you get the Add Printer Wizard window. 14 Select Local Printer when you are asked - Brother International MFC 3820CN | Network Users Manual - English - Page 71
14 Select Local Printer attached to this computer. 15 Select the desired model of the remote printer or MFC (for example, Brother MFC-series). If necessary, click Have Disk to load the driver from the CD-ROM. Click Next when you are done. 16 If you - Brother International MFC 3820CN | Network Users Manual - English - Page 72
Information 1 Visit http://solutions.brother.com/ for more information on network printing and how to configure a Windows® 2000/98/Me System. 2 Visit Microsoft's web site for the "Microsoft Internet Print Services" software for Windows® 98/Me. 3 Refer to chapter 2 of this user guide to learn how to - Brother International MFC 3820CN | Network Users Manual - English - Page 73
a Brother Print/Fax server, it is divided into the following sections: 1 Installation Problems 2 Intermittent Problems 3 Protocol-Specific Troubleshooting 4 Internet FAX Troubleshooting Installation problems If you cannot print over the network, check the following: 1 Make sure that the machine is - Brother International MFC 3820CN | Network Users Manual - English - Page 74
section. Otherwise, proceed to step 3, and then go to TCP/IP Troubleshooting section. b If you are running Macintosh: If you are using the Quick Draw driver make sure that you can see the Print/Fax server name under the Brother Ink (IP) icon in the Chooser. If it is visible, then the connection - Brother International MFC 3820CN | Network Users Manual - English - Page 75
The latest Brother printer drivers can be downloaded from http://solutions.brother.com 2 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems. TCP/IP Troubleshooting If you are using TCP/IP and cannot print to the print server - Brother International MFC 3820CN | Network Users Manual - English - Page 76
to pass data between the two devices. Windows® 98/Me Peer to Peer Print (LPR) Troubleshooting If you are having trouble printing on a Windows® 98/Me Peer-to-Peer network (LPR method), check the following: 1 Make sure that the Brother LPR Port driver is correctly installed and configured according to - Brother International MFC 3820CN | Network Users Manual - English - Page 77
Brother Internet Print (TCP/IP) Troubleshooting 1 The first step in troubleshooting is to make sure that you have a valid E-mail connection on both the sending PC and the receiving Print/Fax server. Try sending an E-mail message from the PC to a user at the remote site who can receive mail via the - Brother International MFC 3820CN | Network Users Manual - English - Page 78
Internet Fax Troubleshooting 1 If there is a mail delivery error while sending an Internet Fax, the mail server will send an error message back to the machine and the error message will be printed. If there is an error while receiving mail, an error message is printed (Ex. The message being sent to - Brother International MFC 3820CN | Network Users Manual - English - Page 79
after the next polling interval. 12 The Print / Fax Server requires a portion of the user memory for operation. The number of Fax sheets that can be sent or received will be reduced (by approximately 30 pages of the brother No1 Test Chart) from the standard machine capacity. 8 - 7 TROUBLESHOOTING - Brother International MFC 3820CN | Network Users Manual - English - Page 80
desktop to any standard Facsimile machines, Internet fax machines and E-mail addresses. Brother Internet Fax Printing Software (BFP) is a Windows® 98/Me and Windows® 2000/XP software utility that gives network PC Fax and Internet Fax functionality from the desktop to users on your network or over - Brother International MFC 3820CN | Network Users Manual - English - Page 81
Installing Brother Internet Fax Printing Driver Insert the CDROM supplied with your Brother machine into your CDROM Drive. The drive on your PC) 1 Select Install Software. 2 Select Network Applications. 3 Highlight Brother Internet Fax Printing (BFP) Driver. 4 Click Install. Next you will be - Brother International MFC 3820CN | Network Users Manual - English - Page 82
on Windows® 2000 and XP operating systems we recommend that you add a ":" to the end of the port name, so BFP1 = BFP1: You also need to enter certain information into the printer driver dialog in any doubt contact your Network Administrator for assistance BROTHER INTERNET FAX PRINTING SOFTWARE 9 - 3 - Brother International MFC 3820CN | Network Users Manual - English - Page 83
change the settings of the BFP software to use an alternative machine as the network fax print server. To alter BFP settings, select Start | Printers and Faxes to open the Printers dialogue box. From the Printers windows illustrated below highlight the Brother Internet Fax and right click the mouse - Brother International MFC 3820CN | Network Users Manual - English - Page 84
change the settings. Relay Broadcast Function Before you can successfully use this machine as a network fax solution you need to switch the feature "Relay Broadcasting" ON at the machine. In addition you also need to set a "Trusted Domain" at the machine. BROTHER INTERNET FAX PRINTING SOFTWARE 9 - 5 - Brother International MFC 3820CN | Network Users Manual - English - Page 85
is known as the "Relay Function" and "Trusted Domains". So we set the trusted domain as brother.com. "Trusted Domains" Provide security for your machine. In that only users from a particular domain can send faxes through your network connected machine. 9 - 6 BROTHER INTERNET FAX PRINTING SOFTWARE - Brother International MFC 3820CN | Network Users Manual - English - Page 86
programs select the Brother Internet Fax Vx.xx as shown below then click the Add/ Remove button. In the case of Windows® 2000/XP you also need to remove the Brother Internet Fax Driver from the Start | Control Panel | Add or Remove Programs properties. BROTHER INTERNET FAX PRINTING SOFTWARE 9 - 7 - Brother International MFC 3820CN | Network Users Manual - English - Page 87
Driver from the printers list. To do this select Start | Printers and Faxes you are then presented with the Window illustrated below. Right click the Brother Internet Fax, from the list click Delete. Accept the confirmation and the driver will be deleted. 9 - 8 BROTHER INTERNET FAX PRINTING SOFTWARE - Brother International MFC 3820CN | Network Users Manual - English - Page 88
Software. Additionally you can create Groups of contacts that you may wish to broadcast documents to. From the Start menu, select Programs, Brother, Brother MFL Pro Suite, Internet Fax and then click Brother Address Book. The Brother Address Book dialog box will appear: BROTHER INTERNET FAX PRINTING - Brother International MFC 3820CN | Network Users Manual - English - Page 89
Brother Address Book Member Setup dialog box, type the member's information. Name is a required field. You can also enter the an E-mail contact address and machine address for the address book member. Click the OK button to save the member's information. 9 - 10 BROTHER INTERNET FAX PRINTING SOFTWARE - Brother International MFC 3820CN | Network Users Manual - English - Page 90
click Add>>. 4 Members you add to the group will be listed in the Group Members box. 5 After all the members have been added, click OK. BROTHER INTERNET FAX PRINTING SOFTWARE 9 - 11 - Brother International MFC 3820CN | Network Users Manual - English - Page 91
, and then select Save. 6 If you are creating a Vcard, you must first select the member. 7 Select items in the order you want them listed. 9 - 12 BROTHER INTERNET FAX PRINTING SOFTWARE - Brother International MFC 3820CN | Network Users Manual - English - Page 92
in the address line make sure they are separated by ";". When entering a Fax Contact you must first specify the Internet Address of the machine that will send the document followed by the fax number as shown below. [email protected](fax#2537) BROTHER INTERNET FAX PRINTING SOFTWARE 9 - 13 - Brother International MFC 3820CN | Network Users Manual - English - Page 93
A Appendix A General Information You can change the configuration of your Print/Fax server using any of the following methods. • Brother BRAdmin Professional utility for Windows® 98/Me and Windows® 2000/XP • Brother Web BRAdmin Professional utility for IIS* BRAdmin Professional utility (Recommended - Brother International MFC 3820CN | Network Users Manual - English - Page 94
print to the Brother Print/Fax server. The Brother Print/Fax server provides the following predefined services (do a SHOW SERVICE command in the Brother Print/Fax server remote console to see a list of available services): Enter HELP at the command prompt for a list of supported commands. Service - Brother International MFC 3820CN | Network Users Manual - English - Page 95
you can upgrade the firmware by downloading the appropriate update file. To get the latest firmware update, visit the Brother Solutions web site at http://solutions.brother.com/ Some software versions that we provide will automatically factory reset your Print/Fax server parameters. We try to avoid - Brother International MFC 3820CN | Network Users Manual - English - Page 96
program your Brother Print/Fax server. 1 Start BRAdmin Professional utility. 2 Highlight the appropriate Print/Fax server. Print/Fax server by pressing CTRL+ or SHIFT+ on each additional Print/Fax server. There are three possible ways of sending the new software version to the print - Brother International MFC 3820CN | Network Users Manual - English - Page 97
network connections are good. Then power the print server/printer off and then on again, to retry the download. If you encounter problems upgrading the firmware and you find that the network portion of the machine no longer functions, call Brother Customer Service in your country. A - 5 APPENDIX - Brother International MFC 3820CN | Network Users Manual - English - Page 98
with data from the Brother Network PC-FAX Address Book. (See Software User's Guide chapter 6) When Brother Network PC-FAX in used from a PC that has BRAdmin Professional installed, an extra option appears in BRAdmin. By selecting a networked machine in the BRAdmin main window and right clicking it - Brother International MFC 3820CN | Network Users Manual - English - Page 99
Speed-Dial numbers from the machine into the Brother Address Book and also use members of the Brother Address Book and send them to the machine. You can now make changes to the data in the Brother Network PC-FAX Address Book and click OK. This data is then stored in the Windows® Temp Folder and can - Brother International MFC 3820CN | Network Users Manual - English - Page 100
A dialog box is displayed showing the upload status of current machine and beneath this the whole progress is displayed if updating multiple machine. When the process is finished a dialog box is displayed showing which machine on the network have been updated. APPENDIX A - 8 - Brother International MFC 3820CN | Network Users Manual - English - Page 101
10/100Base-TX Ethernet Network Network Printing Windows® 98/Me Peer-to-Peer Printing Windows® 2000/XP TCP/IP Printing Macintosh® Printing (Quick Draw over TCP/IP) Rendezvous Network PC Fax send Windows® 98/98SE/Me and Windows® 2000/XP Mac OS® 8.6-9.2 / Mac OS® 10.2.4 or greater A - 9 APPENDIX - Brother International MFC 3820CN | Network Users Manual - English - Page 102
to one machine at a time. Internet Fax SMTP/POP3 E-mail server required. T.37 Simple mode Tiff-F Profile-S, JPEG Resolution: 200x100, 200x200, 204x98, 204x196dpi Coding System: MH Width: 1728 dot Fax / E-mail / I-Fax Forwarding / Paging feature. (Please check the User Guide for your Brother MFC to - Brother International MFC 3820CN | Network Users Manual - English - Page 103
Computer Requirements (for drivers, BRAdmin Professional, Peer-to-Peer software, etc.) CPU - Pentium 75MHz or Higher for Windows® 98/98SE - Pentium 150MHz or Higher for Windows® Me - Pentium 133MHz or Higher for Windows® 2000 - Pentium 233MHz or Higher for Windows® XP RAM - 24MB or greater (32MB - Brother International MFC 3820CN | Network Users Manual - English - Page 104
:****** On 10 Min 3.Header All/ Subject+From+To/ None None 4.Del Error Mail On/ Off On 5.Notification On/ MDN/ Off Off 4.Setup 1.Sender Subject Mail TX 2.Size Limit On/ Off Internet Fax Job Off 3.Notification On/ Off Off 5.Setup 1.Rly Broadcast On/ Off Off - Brother International MFC 3820CN | Network Users Manual - English - Page 105
BIP (Brother Internet Print) 7-1, 7-5 BOOT Method 3-2 BOOTP 2-5 BRAdmin Professional 2-2, 2-3, 7-4 BRN_xxxxxx_P1 A-2 Broadcasting 9-11 Brother Internet Port 7-8 Brother LPR Port ......... 4-6, 4-7 Brother Peer to Peer Software 4-5 D DHCP 2-1, 2-4 DNS Server 3-8 E Error 6-11 Error Mail - Brother International MFC 3820CN | Network Users Manual - English - Page 106
7-3 POP3 Server 3-10 Print/Fax Server 1-1 Printing 1-6 Protocol 1-1 Q Printing 4-5 TCP/IP protocol 2-1 Text 6-4 TEXT_P1 A-2 TFTP PUT A-4 TIFF-F 6-1 Time Zone 3-17 Transmission Verification Mail 6-9 W Warp Server 4-1 Web BRAdmin A-1 Windows Printing (2000/XP) 4-2 Windows Printing
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Multi-Protocol Print/Fax Server
Network User’s Guide
NC-100h
Version 0
Please read this manual thoroughly before using the machine. You can print or
view this manual from the CD-ROM at any time, please keep the CD-ROM in a
convenient place for quick and easy reference at all times.
The Brother Solutions Center (http://solutions.brother.com) is your one stop
resource for all your machine needs. Download the latest drivers and utilities for
your Brother machine, read the FAQs and troubleshooting tips or learn about
special printing solutions in the 'Solutions' and 'Customer Education' sections.