UPC - 012502627029
Free Brother MFC-7860DW manuals!
Brother MFC-7860DW Users Manual - English
Brother MFC-7860DW Manual
The manual viewer requires the flash plugin to be installed and enabled.
To view this page ensure that Adobe Flash Player version 10 or greater is installed.
Brother MFC-7860DW manual table of contents:
-
Page 1
BASIC USER'S GUIDE MFC-7360N MFC-7460DN MFC-7860DW Not all models are available in all countries. Version 0 USA/CAN -
Page 2
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-7360N, MFC-7460DN and MFC-7860DW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number ... -
Page 3
... Register your product By registering your product with Brother International Corporation, you will be recorded as the original ... FAQs and troubleshooting tips to learn how to get the most from your Brother product. http....com/ Note You can check here for Brother driver updates. To keep your machineମ. -
Page 4
...brothermall.com/ In Canada: 1-877-BROTHER http://www.brother.ca/ Description Toner Cartridge Drum Unit ...) LX5112001 (English for USA and Canada) (MFC-7860DW) LX5688001 (English for USA and ...MFC-7460DN) LX5112002 (French for Canada) (MFC-7860DW) LX5688002 (French for Canada) 1 2 3 4 5 6 Letter or A4 ... -
Page 5
...50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, ...descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right ... -
Page 6
... a product from someone other than an authorized Brother reseller in the United States or if the product ... the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your ... you to do: After contacting Brother or a Brother Authorized Service Center, you may ... -
Page 7
... from Brother. If you are dealing directly with Brother's Express Exchange Service Brother will send to you a replacement Machine shipped for receipt within two ... by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card ... -
Page 8
... be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid by ...applicable models) during shipping or transport will cause severe damage to the Laser MFC/Fax machine and will void the Warranty. ... -
Page 9
vii -
Page 10
... routine maintenance. Follow these instructions for Printing, Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility. This Guide provides basic information about advanced network features of Brother ... -
Page 11
... the Advanced User's Guide, Software User's Guide and Network User's Guide...2 Viewing Documentation...2 Accessing Brother Support (Windows®)...4 Accessing Brother Support (Macintosh) ...5 Control panel overview ...6 2 Loading paper 9 Loading ... -
Page 12
......29 Fax Only ...29 Fax/Tel...29 Manual ...29 External TAD ...29 Receive Mode settings... external and extension telephones ...37 Using a non-Brother cordless external handset ...37 Using Remote Codes... Dialing and storing numbers 39 How to dial ...39 Manual dialing ...39 One touch dialing...39 Speed... -
Page 13
... the back of the machine ...73 Paper is jammed inside the machine...75 Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW)...80 If you are having difficulty with your machine ...82 Setting Dial Tone detection ...91 Telephone line interference ... -
Page 14
D Specifications 124 General ...124 Document Size ...126 Print media...127 Fax...128 Copy ...129 Scanner ...130 Printer ...131 Interfaces ...132 Computer requirements ...133 Consumable items ...135 Network (LAN) ...136 xii -
Page 15
... Printing reports Fax reports Reports 7 Making copies Copy settings Duplex Copying (1-sided to 2-sided) (For MFC-7460DN and MFC-7860DW) 2 Security features Security 3 Sending a fax Additional sending options Additional sending operations Polling overview A ... -
Page 16
xiv -
Page 17
1 General information 1 Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. 1 1 WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. ... -
Page 18
...'s Guide and Network User's Guide This Basic User's Guide does not contain all the ...machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network. When... Guide, Network Glossary, and Network User's Guide that are on the Documentation CD-ROM. c Click your country... -
Page 19
...(Macintosh) Note Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg/ The complete Presto! PageManager User's Guide can be viewed from the Help selection in the Presto!... -
Page 20
Chapter 1 Accessing Brother Support (Windows®) You can find all the contacts you will... page i and on the Installation CD-ROM. Click Brother Support on the main menu. The following screen will... FREE photo projects and printable downloads, click Brother CreativeCenter. To return to the main page, ... -
Page 21
... information Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as Web support (Brother ...on page i and on the Installation CD-ROM. Double-click the Brother Support icon. The following screen will appear: 1 1 To download and install Presto! PageManager,... -
Page 22
Chapter 1 Control panel overview MFC-7460DN and MFC-7860DW have the same keys. 1 1 2 3 4 5 6 1 5 2 6 3 7 4 8 MFC-7360N 1 2 3 4 5 6 6 -
Page 23
General information 1 5 6 7 8 9 10 5 6 7 8 9 10 7 -
Page 24
...Reduce Reduces or enlarges copies. Duplex (For MFC-7460DN and MFC-7860DW) You can choose Duplex ...the paper. PRINT keys: Secure (For MFC-7460DN and MFC-7860DW) You can print data ... you set up and use your machine. (MFC-7860DW) In FAX mode and SCAN mode a four level indicator shows the current wireless... -
Page 25
...it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons. 2 2 2 a Pull the paper tray completely out of the machine. Loading paper in the standard... -
Page 26
... guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. Note For Legal or Folio size paper, press the ... paper jams. The side to be printed on must be face down. The paper guides touch the sides of the paper so it will feed properly. 10 -
Page 27
... media one at a time into this slot. Use the manual feed slot to print or copy on labels, ... thicker paper. 2 2 Note The machine automatically turns on the Manual Feed mode when you put paper in ... plain paper, thin paper or recycled paper from the manual feed slot 2 a e f Put the paper tray firmly... -
Page 28
... slot cover. d Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the ... When you feel the machine pull in the paper, let go. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. 12... -
Page 29
... envelopes When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method ... to prevent a paper jam. a Open the back cover (back output tray). b Open the manual feed slot cover. 13 -
Page 30
...c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are ... paper, let go. • Put the paper into the manual feed slot with the side to be printed face up... print media is straight and in the proper position on the manual feed slot. If it is not, the paper may... -
Page 31
Loading paper 2 • You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands. 15 -
Page 32
... in. (3 mm) 0.12 in. (3 mm) 0.24 in. (6 mm) 0.24 in. (6 mm) Left (2) Right (2) 0.16 in. (4 mm) 0.12 in. (3 mm) 0.16 in. (4 mm) 0.16 in. (4 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.24 in. (6 mm) 0.24 in. (6 mm) Fax (Send) Copy *a single copy A4 or a 1 in 1 copy 1 Scan Print Letter A4 Letter A4 16 -
Page 33
... OK. Press Stop/Exit. For best results, follow the instructions below: DO NOT ... immediately after printing. Before you buy a lot of paper, test a small quantity ... Xerox 4200DP 20 lb Hammermill Laser Print (24 lb=90 g/m2)... No specific brand recommended Avery laser labels white #5160 No specific... -
Page 34
... loads paper from the installed standard paper tray or manual feed slot. 2 The name for the paper trays in the printer driver in this Guide are as follows: Tray and optional unit Standard paper tray Manual feed slot Name Tray 1 Manual 2 Paper capacity of the ... -
Page 35
... or folded • that exceeds the recommended weight specification in this guide • with tabs and staples • with letterheads using low temperature dyes or thermography • that is ... above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement. 19 -
Page 36
Chapter 2 Envelopes Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may...a supplier who understands that you will be using the envelopes in a laser machine. Envelopes can be fed from the manual feed slot one at a time. We recommend that you print ... -
Page 37
...may not be covered under any Brother warranty or service agreement. Types of labels to avoid ... on most types of labels designed for use with a laser machine. Labels should have an adhesive ... the paper weight specifications described in this User's Guide. Labels exceeding this specification may not ... -
Page 38
... can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. • To scan documents that are not suitable for the ADF, see Using the scanner glass on... use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped. • DO NOT ... -
Page 39
...scanner glass You can use the scanner glass to fax, copy or scan pages of a book one page at a time. 3 Document Sizes Supported Length: Width: 1 .... If you do this, the ADF may jam. d Adjust the paper guides (1) to fit the width of your document. How to load documents Note To... -
Page 40
Chapter 3 a b Lift the document cover. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. c Close the document cover. IMPORTANT If the document is a book or is thick do not slam the cover or press on it. 24 -
Page 41
...scanner glass. Press OK. The machine starts scanning the page. (Repeat this step for each additional ..., see Sending a fax in Chapter 3 of the Advanced User's Guide: Broadcast Delayed Fax Batch ... Mode Fax Resolution Contrast Coverpg Setup Coverpage Msg Note To cancel, press... -
Page 42
.... A portion of the fax's first page appears on the report. 4 a b Make sure you are in Fax mode (MFC-7360N) Press Menu, 1, 7. (MFC-7460DN and MFC-7860DW) Press Menu, 1, 7, 1. Document Scan 1.Glass ScanSize . c d Press a or b to choose A4. Press OK. Press Stop/Exit. ... -
Page 43
....) you have (or will be using) on the same line as the Brother machine. Will you be using a Distinctive Ring ... Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice... Device on the same telephone line as your Brother machine? Your external telephone answering... -
Page 44
Chapter 5 To set the receive mode follow the instructions below: a b c Press Menu, 0, 1. Initial Setup 1.Receive Mode Press a or b to choose the receive mode. Press OK. Press Stop/Exit. The LCD will display the current receive mode. 28 -
Page 45
... 30 and F/T Ring Time (Fax/Tel mode only) on page 30.) 5 5 Manual Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring Receive feature. To receive a fax in Manual mode lift the handset of the external telephone or press Hook. When you ... -
Page 46
....) 5 5 a b c Make sure you are in Fax mode Press Menu, 2, 1, 1. Setup Receive 1.Ring Delay . Press a or b to choose 00, 01, 02, 03 or 04 ... Press OK. a b c Make sure you are in Fax mode Press Menu, 2, 1, 2. Setup Receive 2.F/T Ring Time Press a or b to choose how long the machine will ring to ... -
Page 47
... receive code l51. • If you send faxes from a computer on the same telephone line and the machine intercepts them, set Easy Receive to Off. a b c d Make sure you are in Fax mode Press Menu, 2, 1, 3. Setup Receive 3.Easy Receive Press a or b to choose On or Off. Press OK. Press Stop/Exit. . 31 -
Page 48
... page 32.) OR Set your Brother machine's Receive Mode to "Manual". Manual Mode requires ... Mail will answer first. This will prevent your Brother machine from being able to receive an incoming fax,... company. Distinctive Ring is a feature of your Brother machine that allows a person with one line ... -
Page 49
... machine can work together without any problems. If each one has a separate telephone...rates. What does Brother's 'Distinctive Ring' do? The Brother machine has a Distinctive Ring feature ...cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your ... -
Page 50
... faxes automatically. The receive mode is automatically set to Manual and you cannot change it to another ... while Distinctive Ring is set to On. This ensures the Brother machine will only answer the Distinctive Ring ... off Distinctive Ring. The machine will stay in Manual receive mode so you will need ... -
Page 51
Telephone services and external devices Connecting an external TAD (telephone answering device) You can connect an external Telephone Answering ... protective cap (2) from the EXT. jack on the machine. Note If you have problems receiving faxes, reduce the ring delay setting on your external TAD. 6 ... -
Page 52
... giving your Fax Receive Code for people sending manual faxes. For example: "After the beep, leave a message ... this pause, but if your machine has trouble receiving, then you should re-record ... operator we recommend that you set the Receive Mode to Manual. We cannot guarantee that your machine will ... -
Page 53
.../Tel mode only) on page 30.) 6 Using a non-Brother cordless external handset If your non-Brother cordless telephone is connected to the EXT. jack of the machine (see Connecting an external or extension ...line: You should assume that you're receiving a manual fax. Press l51 and wait for the... -
Page 54
... TAD, try changing the three-digit remote codes, for example ### and 999. 6 6 a b c 6 Make sure you are in Fax mode Press Menu, 2, 1, 4. Setup Receive 4.Remote Codes Press a or b to choose On (or Off). Press OK. . Telephone Answer Code If you receive a voice call and the machine is in F/T ... -
Page 55
...enter the three digit Speed Dial number. (See Storing Speed Dial numbers on page 44.) 7 How to dial You can dial in any of the following ways. 7 7 Manual dialing Use the dial pad to enter all the digits of the telephone or fax number. 7 Three-digit number 7 Note One touch dialing Press the... -
Page 56
... JPG, Color PDF or Color XPS if you selected the E-Mail option. (I-FAX and E-mail options are available as a download for MFC-7460DN and MFC-7860DW only.) c d Note • If you do not enter a letter and press OK in step b, all registered names will appear... -
Page 57
...or Speed Dial numbers after you download the IFAX and E-mail options for MFC-7460DN and MFC-7860DW. Step 1 Enter One Touch or Speed Dial Location One Touch or Speed Dial Step ...200dpi, 200x100dpi 200dpi, 200x100dpi - IFAX Email Color PDF - PDF, SPDF 7 - Email Color JPG Email Color... -
Page 58
...to change the default resolution. If you downloaded I-FAX and E-mail options (For MFC-7460DN and MFC-7860DW) Storing One Touch Dial numbers Your machine has 4 One Touch keys where you... PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF Press OK. Enter the telephone, ... -
Page 59
... OK. If you chose Email Color PDF, go to step k. If you chose Email... OK. If you chose Email Gray PDF, go to step k. If you chose ... Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF Go to step f g h j Press a...Press OK. If you chose Email B&W PDF, go to step k. If you chose ... -
Page 60
...Dial numbers (001 - 200). 7 If you downloaded IFAX and E-mail options (For MFC-7460DN and MFC-7860DW) a a Press (Address Book) and enter a three-digit Speed Dial location number (001...PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF Press OK. Enter the telephone,... -
Page 61
...OK. If you chose Email Color PDF, go to step k. If you chose ... JPG Email Gray XPS Email B&W PDF Email B&W TIFF Go to step f g h Press ... OK. If you chose Email B&W PDF, go to step k. If you chose ... format, see the Software User's Guide k Select the PDF type from PDF or SPDF (Secure... -
Page 62
... Speed Dial number you want to change, then press OK. If you downloaded I-FAX and E-mail options (For MFC-7460DN and MFC-7860DW) 7 a Do one of the following: To change a stored One Touch number, press Menu, 2, 3, 1. One Touch Dial Select One ... -
Page 63
... c Press a or b to select one of the following: Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF Press OK. Press d or c to position the cursor under the character you... -
Page 64
...in blue. Make sure you are in Copy mode. The LCD shows: Stack 100% Note Copies:01 Auto For MFC-7460DN and MFC-7860DW The default setting is Fax mode. You can change the amount of time that the machine stays in Copy mode after the last copy ... -
Page 65
...Macintosh in Software User's Guide for details about the print settings.) 9 a b c d Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) From your application, choose the Print command. Choose ... -
Page 66
... install Presto! PageManager from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg For MFC-7460DN and MFC-7860DW 2 c d Choose the computer you want to send the data to. Press Start to begin scanning. c Do one of the following: ... -
Page 67
...a scanner driver For more information, see Scanning a document using the TWAIN driver or Scanning a document using the WIA driver in the Software User's Guide. 10 a b ...Adjust the settings such as Resolution, Brightness and Scan Type in the Scanner Setup dialog box. Click Start or ... -
Page 68
... See Replacing the drum unit on page 59. Order No. DR-420 A Note • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please... -
Page 69
.... A new and unused genuine Brother toner cartridge will reset the Replace Toner mode. Approx. cartridge ... printing, we recommend that you use only Genuine Brother Brand toner cartridges. When you want to buy toner cartridges, please call Brother Customer Service. • We recommend that you clean the ... -
Page 70
...for 10 minutes to cool down. c Take out the drum unit and toner cartridge assembly. WARNING HOT SURFACE After you have just used the machine, some internal parts of the...the machine. d Push down the green lock lever and take the toner cartridge out of the drum unit. 54 -
Page 71
...seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection ... -
Page 72
... life will be shortened. • Brother strongly recommends that you DO NOT refill the toner cartridge provided with ... continue to use only Genuine Brother Brand replacement toner cartridges. Use or attempted use of potentially incompatible toner and/or cartridges in the Brother machine may cause damage... -
Page 73
Routine maintenance g Put the new toner cartridge firmly into the drum unit until you ...a vertical stripe. i Put the drum unit and toner cartridge assembly back into the machine. Close...front cover. A Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit... -
Page 74
Note After replacing the toner cartridge, DO NOT turn off the machine's power switch or open.... b Slowly take out the drum unit and toner cartridge assembly. WARNING HOT SURFACE After you ...CAUTION We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a ... -
Page 75
...the electrodes shown in the illustration. Put the drum unit and toner cartridge assembly back into the machine. Close the...guarantee a minimum number of pages that will be printed by your drum. • For best performance, use only genuine Brother toner. The machine should be used only in a clean, dust-... -
Page 76
... coverage does not apply to problems caused by the use of a non Brother drum unit. Replacing the... unit with a new one. We recommend a genuine Brother drum unit be installed at this time. After replacement... unit with a new one. We recommend a genuine Brother drum unit be installed at this time. After ... -
Page 77
... maintenance d Push down the green lock lever and take the toner cartridge out of the drum unit. c Take out the drum unit and toner cartridge assembly. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that ... -
Page 78
... drum unit tightly in a bag so that toner powder does not spill out of the unit. • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used ... -
Page 79
Routine maintenance f Put the toner cartridge firmly into the new drum unit until you... stripe. h Put the new drum unit and toner cartridge assembly in the machine. Resetting the drum counter...steps: A A Note Make sure that you put in the toner cartridge properly or it may separate from the drum ... -
Page 80
.... If the fan is not spinning do one of the following: (For MFC-7360N and MFC-7460DN ) See Transferring your faxes or Fax ... the machine from the power for several minutes and then reconnect it. (For MFC-7860DW) Disconnect the machine from the AC power outlet for several minutes, then reconnect it. 64 -
Page 81
...the machine. Open the front cover and close it again. (For MFC-7360N and MFC-7460DN ) Received fax messages still in memory will... then turn it on again. Leave the machine for 15 minutes with the power on. (For MFC-7860DW) Turn the power switch off, wait a few seconds, and then turn it on again. Leave... -
Page 82
...from the power for several minutes and then reconnect it. (For MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it. If the problem continues, call Brother... (See Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW) on page 80.) (See Paper is... -
Page 83
.... Then, disconnect the machine from the power for several minutes and then reconnect it. (For MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it. If the problem continues, call Brother Customer Service. B Replace ... -
Page 84
... Settings in Chapter 1 of the Advanced User's Guide. Scan Unable XX The machine has a mechanical problem. (For MFC-7360N and MFC-7460DN )...from the power for several minutes and then reconnect it. (For MFC-7860DW) Disconnect the machine from the power for several minutes, then... -
Page 85
...LCD shows: Init Unable XX Print Unable XX Scan Unable XX (MFC-7360N and MFC-7460DN) If it is necessary to disconnect the machine from the AC ...the machine. (See PC-Fax Receive in Chapter 4 of the Advanced User's Guide.) If faxes are in the machine's memory when you set ... -
Page 86
Document Jams Document is jammed in the top of the ADF unit B Document is jammed under the document cover B a B Take out any paper from the ADF that is not jammed. Lift the document cover. Pull the jammed document out to the right. a b c Take out any paper from the ADF that is not jammed. ... -
Page 87
Troubleshooting Removing small documents jammed in the ADF B Document is jammed at the output tray B a b Lift the document cover. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. a b Take out any paper from the ADF that is not jammed. ... -
Page 88
... If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine on page 75. B a Pull ... lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper ... -
Page 89
Troubleshooting Paper is jammed at the back of the machine If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these .... a Open the front cover. Leave the machine turned on for 10 minutes to cool down. b Slowly take out the drum unit and toner cartridge assembly. B 73 -
Page 90
IMPORTANT • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine caused by static electricity, DO ... -
Page 91
Troubleshooting e Using both hands, gently pull the jammed paper out of the fuser unit. Paper is jammed inside ... cover (face-up output tray). Put the drum unit and toner cartridge assembly back into the machine. B h Close the front cover. If the machine does not start printing automatically, ... -
Page 92
... internal parts of the machine. b Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out inside of the machine. 76 -
Page 93
Troubleshooting IMPORTANT • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you ... water. c Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if ... -
Page 94
... Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge properly, the green lock lever will lift ... able to remove the drum unit and toner cartridge assembly and the jammed paper,... not remove the drum unit and toner cartridge assembly easily, do not... -
Page 95
Troubleshooting g If you could not pull the jammed paper out of the inside of the machine as shown in the ... paper tray completely out of the machine. j Put the drum unit and toner cartridge assembly back in the machine. k h Pull the jammed paper out of the paper tray opening. Close the front ... -
Page 96
Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW) If the LCD shows Jam Duplex, follow these steps: b B Pull the duplex tray completely out of the machine. a Leave the machine turned on for 10 minutes to cool down. WARNING HOT ... -
Page 97
Troubleshooting c Pull the jammed paper out of the machine or the duplex tray. d Make sure that the jammed paper does not remain under the machine from static electricity. e Put the duplex tray back in the machine. B 81 -
Page 98
...problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Printing or printing received faxes Difficulties Condensed print Horizontal ... -
Page 99
... TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and ... Voice Mail on page 32. If your Brother machine is on a line with the Distinctive Ring subscriber service... your Brother machine to automatically answer any incoming faxes, you should select the Manual ... -
Page 100
...due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference on page 91.) (For MFC-7860DW) Contact your administrator to check your Secure Function Lock Settings. 84 -
Page 101
... correction fluid on the glass strip. (See Cleaning the scanner in Appendix A of the Advanced User's Guide.) (For MFC-7860DW) Contact your administrator to check your Secure Function Lock Settings. Transmission Verification Report says RESULT:NG. Cannot ... -
Page 102
... COPY is illuminated. (See How to copy on page 48.) (For MFC-7860DW) Contact your administrator to check your ... Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure that Use ... Printer. Make sure that Use Printer Offline is unchecked. (For MFC-7860DW) Contact your administrator ... -
Page 103
....dmg Network scanning does not work. Cannot scan. See Network difficulties (Network models only) on page 89. (For MFC-7860DW) Contact your administrator to check your Secure Function Lock Settings. B Software difficulties Difficulties Cannot install software ... -
Page 104
... Off in the machine menu settings. (See Toner Save in Chapter 1 of the Advanced User's Guide.) Set Toner Save mode to Off in the Advanced tab in the printer driver. (See Advanced tab in the Software User's Guide.) Printouts are too ... -
Page 105
..., you can read FAQs and troubleshooting suggestions at http://solutions.brother.com/. (Macintosh) The network scanning feature may not work due... in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from the model list in ControlCenter2. ... -
Page 106
... Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from the model list in ControlCenter2. Cannot connect to wireless network. (MFC-7860DW) Investigate the problem using the WLAN Report. Press Menu, 5, 7. and then press Start. For more details, see the Quick Setup Guide. ... -
Page 107
...Miscellaneous 1.Compatibility Press a or b to choose Basic(for VoIP), Normal or High (MFC-7860DW). Basic(for VoIP) reduces the modem speed to 9600...bps. High sets the modem speed at 33600 bps (MFC-7860DW only). Press OK. B c Press Stop/Exit. Note When you change the Compatibility to Basic(... -
Page 108
... the chart below and follow the recommendations. B Note Using non-Brother supplies may affect the print quality, hardware performance, and... settings or Toner Save mode in the printer Properties of the driver. (See Toner save in Chapter 1 of the Advanced User's Guide or Advanced tab in the Software ... -
Page 109
...See Ghost Reduction Setting in the Software User's Guide.) Put in a new toner cartridge. (See Replacing the... fuser unit may be contaminated. Call Brother Customer Service. Make sure that you use paper... fuser unit may be contaminated. Call Brother Customer Service. Make sure that you use ... -
Page 110
... 59.) The fuser unit may be contaminated. Call Brother Customer Service. All black Make sure that you use paper... page Make sure that you choose the appropriate media type in the printer driver or in the machine's Paper Type menu setting. (See Acceptable paper and other print media on ... -
Page 111
...(See Cleaning the drum unit in Appendix A of the Advanced User's Guide.) The drum unit may be damaged. ... sunlight or room light, the unit may be damaged. The toner cartridge may be damaged. Put in a new .... (See Replacing the toner cartridge on page 53.) The drum unit may be damaged. Put in... -
Page 112
...may be damaged. Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.) The fuser unit may be contaminated. Call Brother Customer Service. ABCD abcde 01234 Black lines down the page Printed pages have toner stains down ... -
Page 113
Troubleshooting Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high ... output tray. Curled or wavy Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (for Windows®) ... -
Page 114
Examples of poor print quality Recommendation Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original ... -
Page 115
...ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Poor fixing Choose Improve Toner Fixing mode in the printer driver. (See Other Print Options (for Windows®) or Print Settings (For Macintosh) in the Software User's Guide.) If this selection... -
Page 116
Examples of poor print quality Recommendation Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (for Windows®) or Print Settings (For Macintosh) in the Software User's Guide.) ... -
Page 117
Troubleshooting Examples of poor print quality Recommendation Lift up the output tray support flap. Curled B 101 -
Page 118
...the LCD. B Reset functions The following reset functions are available: 1 Network B B a For MFC-7360N and MFC-7460DN, press Menu, 6, 1. For MFC-7860DW, press Menu, 7, 1. Machine Info. 1.Serial No. You can reset the internal print server back to its default factory... -
Page 119
Troubleshooting How to reset the machine B a b c d Press Menu, 0. Press a or b to display Reset. Press OK. Press a or b to choose the ...Press Stop/Exit. Note You can also reset the Network settings. • For MFC-7360N and MFC-7460DN, press Menu, 5, 0. • For MFC-7860DW, press Menu, 6, 0. B 103 -
Page 120
... menu mode C a b Press Menu. Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. (MFC-7860DW) Press 4 for Printer menu. Press 5 for Print Reports menu. Press 6 for Network menu. ... -
Page 121
... & OK Choose & OK to accept to exit C Level 1 1.General Setup Level 2 1.Mode Timer Level 3 - Level 4 - Options 0 ... Sets the size of the paper in the paper tray. 17 C 1 2 See Advanced User's Guide. See Software User's Guide The factory settings are shown in Bold with an asterisk. 105 -
Page 122
... Save 2.Sleep Time - On Off* Increases the page yield of the toner cartridge. Conserves power. - Range varies depending on... the contrast of the LCD. 6.Security 1.TX Lock (MFC-7360N and MFC-7460DN) - - Prohibits most operations except receiving faxes. 1 2 See Advanced User's Guide.... -
Page 123
...and features Level 1 1.General Setup (Continued) Level 2 6.Security (Continued) Level 3 1.Function Lock (MFC-7860DW) Level 4 - Options - Descriptions Can restrict selected ...ScanSize (MFC-7360N) 7.Document Scan (MFC-7460DN and MFC-7860DW) - - Letter* A4 26 1.Glass ... -
Page 124
...of faxes you send. Sets the default resolution for outgoing faxes. 8.Fax Rx Stamp On Off* 9.Duplex (MFC-7460DN and MFC-7860DW) 2.Setup Send (In Fax mode only) 2.Fax Resolution 1.Contrast On Off* Auto* Light Dark Standard* Fine S.Fine Photo 3.... -
Page 125
... and features Level 1 2.Fax (Continued) Level 2 2.Setup Send (In Fax mode only) (Continued) ... up to 8 Group numbers for Broadcasting. Sets initial setup for Transmission Verification Report. 42 On Off* -...+Image Off* Off+Image 1 See Advanced User's Guide. The factory settings are shown in Bold ... -
Page 126
... memory and lets you cancel scheduled jobs. 2.One Touch Dial Off* Enter # twice On Off* Enter # twice On 3.Speed Dial 7.Remaining Jobs - - 1 See Advanced User's Guide. The factory settings are shown in Bold with an asterisk. 110 -
Page 127
... 0.Miscellaneous Level 3 1.Compatibility Options Normal* Basic(for VoIP) (MFC-7360N and MFC-7460DN) High* Normal Basic(for VoIP) (MFC-7860DW) Descriptions Adjusts the equalization for transmission difficulties. VoIP service providers offer fax support using various standards. ... -
Page 128
Level 1 4.Printer (MFC-7860DW) Level 2 1.Emulation Level 3 - Options Auto* HP LaserJet BR-Script 3 Descriptions ... (MFC-7360N and MFC-7460DN) 5.Print Report (MFC-7860DW) Level 2 1.Transmission Level 3 1.View on LCD Options - Descriptions You can view the Transmission Verification Report ... -
Page 129
...incoming and outgoing faxes. (TX means Transmit. RX means Receive.) Page See 1. 5.User Settings 6.Network Config 7.WLAN Report (MFC-7860DW) - - - - - - Lists your settings. Lists your Network settings. Prints the result of wireless... -
Page 130
Level 1 5.Network (MFC-7360N and MFC-7460DN) (Continued) Level 2 1.TCP/IP (...use the IPv6 protocol, visit http://solutions. brother.com/ for more information. Chooses the Ethernet link ...MAC Address - - - Shows the MAC address of the machine. See Network User's Guide. The factory settings ... -
Page 131
...(MFC-7360N and MFC-7460DN) (Continued) Level 2 5.Scan To FTP (MFC-7460DN) Level 3 - Level 4 - Options Color 100 dpi* Color.... The factory settings are shown in Bold with an asterisk. Level 1 6.Network (MFC-7860DW) Level 2 1.Wired LAN Level 3 1.TCP/IP Level 4 1.Boot Method Options Auto* Static ... -
Page 132
Level 1 6.Network (MFC-7860DW) (Continued) Level 2 1.Wired LAN (Continued) Level 3 1.TCP/IP (Continued) Level 4 7.WINS Server Options...If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. Chooses the Ethernet link mode. 0.IPv6 On ... -
Page 133
Menu and features Level 1 6.Network (MFC-7860DW) (Continued) Level 2 1.Wired LAN (Continued) Level 3 6.Wired Enable Level 4 - Options On* Off ..., visit http://solutions. brother.com/ for more information. C 0.IPv6 On Off* See Network User's Guide. The factory settings are ... -
Page 134
Level 1 6.Network (MFC-7860DW) (Continued) Level 2 2.WLAN (Continued) Level 3 2.Setup Wizard Level 4 - Options - Descriptions You can configure your... disable the wireless LAN manually. 6.MAC Address 7.Set to Default 8.WLAN Enable See Network User's Guide. - - - ... -
Page 135
Menu and features Level 1 6.Network (MFC-7860DW) (Continued) Level 2 3.Scan To FTP Level 3 - Level 4 - Options Color 100 dpi* Color 200 dpi Color .... (MFC-7360N and MFC-7460DN) 7.Machine Info. (MFC-7860DW) 2.Page Counter - Total Fax/List Copy Print 3.Drum Life - ... -
Page 136
... shorten the dial tone detect pause. See 2. 2.Auto Daylight 3.Time Zone (MFC-7460DN and MFC-7860DW) 3.Station ID - On Off* UTCXXX:XX See 1. See 3. Fax: Tel: Name: See... 2.Exit 1.Reset 2.Exit 1 2 3 See Advanced User's Guide. See Quick Setup Guide. See Network User's Guide.... -
Page 137
...* Français Descriptions Allows you to change the LCD language for your country. Page See 2. 1 2 3 See Advanced User's Guide. See Quick Setup Guide. See Network User's Guide. The factory settings are shown in Bold with an asterisk. C 121 -
Page 138
Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the ... -
Page 139
Menu and features Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection. Press l Press # Press 0 for for for (space l + , - . / ... -
Page 140
... the machines' specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Print Method Memory Capacity LCD (liquid...in. (405 mm) 15.7 in. (398.5 mm) Weight With Consumables: (MFC-7360N) 11.4 kg (25.1 lb) (MFC-7460DN / MFC-7860DW) 11.6 kg (25.6 lb) 124... -
Page 141
Specifications Noise level Sound power Operating (MFC-7360N) LWAd = 6.74 B (A) (MFC-7460DN / MFC-7860DW) LWAd = 6.81 B (A) LWAd = 4.3 B (A) LPAm = 53 dB (A) LPAm= 30 dB (A) 50 F to 90.5 F (10 to 32.5 C) 32 F to 104 F (0 to 40 ... -
Page 142
Document Size Document Size (Single-sided) ADF Width: ADF Length: D 5.8 to 8.5 in. (147.3 to 215.9 mm) 5.8 to 14 in. (147.3 to 355.6 mm) Scanner Glass Max. 8.5 in. (215.9 mm) Width: Scanner Glass Max. 11.7 in. (297 mm) Length: 126 -
Page 143
...) One sheet (face up print delivery to the Face up output tray) Letter, Legal and Folio Duplex Printing (MFC-7460DN / MFC-7860DW) Paper Size (Automatic Duplex): Paper Weight (Automatic Duplex): Paper Type (Automatic Duplex): 1 2 16 to 28 lb (... -
Page 144
...MFC-7360N and MFC-7460DN) Group 3 (MFC-7860DW) Super Group 3 Automatic Fallback:...MFC-7460DN) 14,400 bps (MFC-7860DW) 33,600 bps D Modem Speed ... (Duplex) Print Receiving (MFC-7460DN and MFC-7860DW) Scanning Width Printing ...MFC-7460DN) Up to 400 1 pages 3 (MFC-7860DW) Up to 500 2 pages 3 Out of Paper... -
Page 145
Specifications Copy Color/Monochrome Copy Width Multiple Copies Reduce/Enlarge Resolution First Copy Out Time Monochrome Max. 8.3 in. (210 mm) Stacks or Sorts up to 99 pages 25% to 400% (in increments of 1%) Up to 600 600 dpi Less than 11 seconds (from Ready mode and standard tray) D D 129 -
Page 146
... 8.3 in. (210 mm) 256 levels For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. Maximum 1200 1200 dpi scanning with the WIA driver in Windows® XP, Windows Vista® and Windows® 7 (resolution up... -
Page 147
... 2-sided (Duplex) Print (MFC-7460DN/ MFC-7860DW) Emulations (MFC-7860DW) Resolution Print Speed (Duplex) (MFC-7460DN / MFC-7860DW) Print Speed (MFC-7360N) Up to 24 pages/minute (Letter size) 1 (MFC-7460DN and MFC-7860DW) Up to 27 pages/minute (Letter size) 1 First Print Out Time 1 ... -
Page 148
...1 2 Use an Ethernet UTP cable category 5 or greater. IEEE 802.11 b/g (Infrastructure / Ad-hoc Mode) D Ethernet 3 Wireless LAN (MFC-7860DW) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB ... -
Page 149
...Speed Minimum Recommended RAM RAM Hard Disk Space to install For Drivers 64 MB 256 MB 150 MB For Applications 500 MB Supported Supported PC PC Software Interface 3 Functions Printing, PC-Fax 4, Scanning USB, 10/100 Base Tx (Ethernet), Wireless 802.11 b/g D ® Windows® Intel 2000 Pentium® II ... -
Page 150
...2 GB Internet Explorer® 6.0 or greater. For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x ...higher for Windows Vista® and Windows® 7. For the latest driver updates, visit http://solutions.brother.com/. All trademarks, brand and product names are property of... -
Page 151
...Cartridge: Standard Toner Cartridge: TN-420 High-Yield Toner Cartridge: TN-450 Drum Unit 1 2 D Approx. 700 pages (Letter) 1 Approx. 1,200 pages (Letter) 1...1 Approx. 12,000 pages (Letter) 2 DR-420 Approx. cartridge yield is declared in accordance with ISO/IEC 19752. Drum yield... -
Page 152
... before SMTP, SMTP-AUTH Security Protocols Wireless Network Security (MFC-7860DW) WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES) Wireless Network AOSS™ Setup Support Utility (MFC-7860DW) WPS 1 2 Yes Yes See Computer requirements on page 133. BRAdmin Professional ... -
Page 153
... Automatic fax receive ...29 easy receive ...31 fax redial ...40 B Brother accessories and supplies ...ii Brother numbers ...i Customer ... ...52 ControlCenter See Software User's Guide Control panel overview ...6 Copy ...48 keys ...8 Cordless telephone (non-Brother) ...37 Custom Ringing ...32 E 137 -
Page 154
... ...103 reset functions ...102 serial number ...102 Macintosh See Software User's Guide Maintenance, routine replacing drum unit ...59 toner cartridge ...53 Manual dialing ...39 receive ...27, 29 Menu Table ...105 Mode, entering copy ... -
Page 155
... R Redial/Pause key ...40, 42 Replacing drum unit ...59 toner cartridge ...53 Reports Transmission Verification ...26 Resolution copy ...129 fax (standard, fine, superfine, photo) . 128 print ...131 scan ...130 Resolution key ...8 Ring delay, setting ...30 RingMaster ... -
Page 156
... ...91 multi-line (PBX) ...36 Text, entering ...122 Toner cartridge replacing ...53 Troubleshooting ...64 document jam ...70, 71 error messages on LCD ...64 if... ...iii USA ...iv Windows® See Software User's Guide World Wide Web ...i Wireless Network See Quick Setup Guide and Network User's Guide 140 -
Page 157
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface ... -
Page 158
... 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hn.. Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in...