Home » Brother International Manuals » Printers » Brother International HL-3170CDW » Manual Viewer

Brother International HL-3170CDW Users Manual - English - Page 165

Cover is Open, Drums End Soon, Replace Drums, Drum Stop, Fuser Error, Jam 2-sided, Jam Manual Feed - fuser problem

View all Brother International HL-3170CDW manuals

Add to My Manuals
Save this manual to your list of manuals

Page 165 highlights

Troubleshooting Error message Cause Action Cover is Open The top cover is not closed completely. Close the top cover of the machine. The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover located inside the back cover of the machine.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Go (see Paper is jammed at the back of the machine on page 167). Drums End Soon The 4 drum units are near the end of Order a new drum unit set now so a replacement their life. drum unit will be available when the LCD shows Replace Drums (see Drums End Soon on page 119). 5 Drum End Soon: X (X shows the toner cartridge or drum unit color that must be replaced. BK=Black, C=Cyan, M=Magenta, Y=Yellow.) The drum unit for the color indicated Order a new drum unit for the color indicated on the on the LCD is near the end of its life. LCD before you get a Replace Drum: X message. Drum! The corona wire on the drum unit needs to be cleaned. Clean all four corona wires (one for each color) inside the drum unit by sliding the green tab (see Cleaning the corona wires on page 143). The drum unit or the toner cartridge and drum unit assembly is not installed correctly. Remove the toner cartridge and drum unit assembly, remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge (see Replacing the toner cartridges on page 111). Drum Stop It is time to replace the drum unit. Replace the drum unit for the color indicated on the LCD (see Replacing the drum units on page 121). Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time. Turn the machine off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. The fuser unit is too hot. Jam 2-sided The paper is jammed underneath the paper tray or the fuser unit. See Paper is jammed underneath the Paper Tray on page 165. Jam Inside The paper is jammed inside the machine. See Paper is jammed inside the machine on page 169. The toner cartridge was placed in the machine without the drum unit. Put the toner cartridge into the drum unit, and then reinstall the toner cartridge and drum unit assembly in the machine. Jam Manual Feed The paper is jammed in the manual See Paper is jammed in the manual feed slot feed slot of the machine. on page 163. 159

Section	Page
User’s Guide HL-3140CW/HL-3150CDN/HL-3170CDW	1
User's Guides and where do I find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	9
Handling and using special paper	10
Types of paper to avoid	10
Envelopes	11
Types of envelopes to avoid	11
Labels	12
Types of labels to avoid	12
Unprintable area when printing from a computer	13
Loading paper	14
Loading paper and print media	14
Loading paper in the standard paper tray	14
Printing on plain paper, thin paper or recycled paper from Tray 1	14
Loading paper in the Manual feed slot	18
Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot	18
Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot	21
2-sided printing	26
Guidelines for printing on both sides of the paper	26
Automatic 2-sided printing (HL-3150CDN and HL-3170CDW)	27
Manual 2-sided printing	29
2 Driver and Software	30
Printer driver	30
Printing a document	31
Printer driver settings	32
Windows®	33
Accessing the printer driver settings	33
Features in the Windows® printer driver	34
Basic tab	34
Paper Size	35
Orientation	35
Copies	35
Media Type	35
Print Quality	36
Color / Mono	36
Document Type	37
Settings dialog box	37
Multiple Page	38
2-sided / Booklet	39
Paper Source	40
Print Preview	41
Advanced tab	42
Scaling	42
Reverse Print	42
Use Watermark	43
Watermark Settings	43
Header-Footer Print	45
Toner Save Mode	45
Secure Print	45
Administrator	46
User Authentication	47
Other Print Options	47
Color Calibration	48
Use Reprint	48
Sleep Time	49
Improve Print Output	49
Skip Blank Page	50
Print Text in Black	50
Print Profiles tab	51
Add Profile	51
Delete Profile	52
Device Settings tab	53
Support	54
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	56
Printing Preferences	56
Advanced options	59
Ports tab	63
Uninstalling the printer driver	64
Status Monitor	65
Monitoring the machine’s status	66
Popup on Error	66
Macintosh	67
Features in the printer driver (Macintosh)	67
Choosing page setup options	67
Choosing printing options	70
Cover Page	70
Layout	71
Secure Print	72
Print Settings	73
Color Settings	76
2-sided Printing	77
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	78
Choosing printing options	78
Printer Features	79
Secure Print	82
Removing the printer driver	83
Status Monitor	84
Updating the machine’s status	84
Hiding or showing the window	85
Quitting the window	85
Web Based Management (Network Connection only)	85
Software	86
Software for networks	86
3 General Information	87
Control panel	87
Control panel overview	87
LED indications	89
Machine status messages	89
Menu table	90
How to access the menu mode	90
Menu table	90
Reprinting documents	104
Reprinting the last job	104
How to reprint the last job	104
Printing Secure data	105
Secure data	105
How to print Secure data	105
Security features	106
Secure Function Lock 2.0	106
Setting Lock	106
Setting up the password	106
Changing your Setting Lock password	107
Turning Setting Lock on/off	107
Ecology features	108
Toner Save	108
Sleep Time	108
Deep Sleep mode	108
Auto Power Off	109
Color Correction	110
Frequency	110
Color Calibration	110
Auto Registration	111
4 Routine Maintenance	112
Replacing consumable items	112
Replacing the toner cartridges	116
Toner Low: X	116
Replace Toner	116
Replacing the toner cartridges	117
Replacing the drum units	125
Drum!	125
Drums End Soon	125
Drum End Soon: X	126
Replace Drums	126
Replace Drum: X	126
Drum Stop	126
Replacing the drum units	127
Replacing the belt unit	134
Belt End Soon	134
Replace Belt	134
Replacing the belt unit	134
Replacing the waste toner box	139
WT Box End Soon	139
Replace WT Box	139
Replacing the waste toner box	139
Cleaning and Checking the machine	146
Cleaning the outside of the machine	146
Cleaning the LED head	148
Cleaning the corona wires	149
Cleaning the drum unit	153
Cleaning the paper pick-up roller	159
Packing and shipping the machine	160
5 Troubleshooting	163
Identifying your problem	163
Error and maintenance messages	164
Paper jams	169
Paper is jammed in the manual feed slot	169
Paper is jammed in the Paper Tray	169
Paper is jammed underneath the Paper Tray	171
Paper is jammed at the back of the machine	173
Paper is jammed inside the machine	175
If you are having difficulty with your machine	179
Improving the print quality	183
Machine Information	191
Checking the Serial Number	191
Default settings	191
Network default settings	191
Factory Reset	191
Settings Reset	192
A Appendix	193
Machine specifications	193
General	193
Print media	195
Printer	196
Interface	197
Network (LAN)	198
Computer requirements	199
Important information for choosing your paper	200
Consumable Items	201
Brother numbers	202

Match case Limit results 1 per page

Troubleshooting

159

Cover is Open

The top cover is not closed

completely.

Close the top cover of the machine.

The fuser cover is not closed

completely or paper was jammed in

the back of the machine when you

turned on the power.



Close the fuser cover located inside the back

cover of the machine.



Make sure paper is not jammed inside the back of

the machine, and then close the fuser cover and

press

(see

Paper is jammed at the back of the

machine

on page 167).

Drums End Soon

The 4 drum units are near the end of

their life.

Order a new drum unit set now so a replacement

drum unit will be available when the LCD shows

Replace Drums

(see

Drums End Soon

on page 119).

Drum End Soon: X

(X shows the toner

cartridge or drum unit

color that must be

replaced. BK=Black,

C=Cyan, M=Magenta,

Y=Yellow.)

The drum unit for the color indicated

on the LCD is near the end of its life.

Order a new drum unit for the color indicated on the

LCD before you get a

Replace Drum: X

message.

Drum!

The corona wire on the drum unit

needs to be cleaned.

Clean all four corona wires (one for each color) inside

the drum unit by sliding the green tab (see

Cleaning

the corona wires

on page 143).

The drum unit or the toner cartridge

and drum unit assembly is not

installed correctly.

Remove the toner cartridge and drum unit assembly,

remove the toner cartridge from the drum unit, and

reinstall the toner cartridge back into the drum unit.

Reinstall the toner cartridge and drum unit assembly

back in the machine. If the problem continues,

replace the toner cartridge (see

Replacing the toner

cartridges

on page 111).

Drum Stop

It is time to replace the drum unit.

Replace the drum unit for the color indicated on the

LCD (see

Replacing the drum units

on page 121).

Fuser Error

The temperature of the fuser unit

does not rise to a specified

temperature within the specified

time.

Turn the machine off, wait a few seconds, and then

turn it on again. Leave the machine for 15 minutes

with the power on.

The fuser unit is too hot.

Jam 2-sided

The paper is jammed underneath

the paper tray or the fuser unit.

See

Paper is jammed underneath the Paper Tray

on page 165.

Jam Inside

The paper is jammed inside the

machine.

See

Paper is jammed inside the machine

on page 169.

The toner cartridge was placed in

the machine without the drum unit.

Put the toner cartridge into the drum unit, and then

reinstall the toner cartridge and drum unit assembly in

the machine.

Jam Manual Feed

The paper is jammed in the manual

feed slot of the machine.

See

Paper is jammed in the manual feed slot

on page 163.

Error message

Cause

Action