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Brother International HL-3170CDW Users Manual - English - Page 179

If you are having difficulty with your machine, Printing difficulties

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Troubleshooting If you are having difficulty with your machine 5 IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. • Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. 5 Printing difficulties Difficulties No printout. Suggestions Check that the correct printer driver has been installed and chosen. Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 158.) Check that the machine is online: (Windows® 7 and Windows Server® 2008 R2) Click the (Start) button and Devices and Printers. Right-click Brother HL-XXXX series and click See what's printing. Click Printer and make sure Use Printer Offline is deselected. (Windows Vista® and Windows Server® 2008) Click the (Start) button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother HL-XXXX series. Make sure that Use Printer Offline is deselected. (Windows® XP and Windows Server® 2003) Click the Start button and choose Printers and Faxes. Right-click Brother HL-XXXX series. Make sure that Use Printer Offline is deselected. Contact your administrator to check your Secure Function Lock settings. Make sure the interface is set to Auto on the machine (see how to change the interface on page 88). Check that the machine is not in Power Off mode. If the machine is in Power Off mode, press and hold down on the control panel, and then re-send print data. (See Auto Power Off on page 103.) The machine is not printing or has stopped printing. Press Cancel. The machine will cancel the print job and clear it from the memory. The printout may be incomplete. The headers or footers appear when the document displays on the screen but they are not on the printed page. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unprintable area when printing from a computer on page 7.) 173

Section	Page
User’s Guide HL-3140CW/HL-3150CDN/HL-3170CDW	1
User's Guides and where do I find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	9
Handling and using special paper	10
Types of paper to avoid	10
Envelopes	11
Types of envelopes to avoid	11
Labels	12
Types of labels to avoid	12
Unprintable area when printing from a computer	13
Loading paper	14
Loading paper and print media	14
Loading paper in the standard paper tray	14
Printing on plain paper, thin paper or recycled paper from Tray 1	14
Loading paper in the Manual feed slot	18
Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot	18
Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot	21
2-sided printing	26
Guidelines for printing on both sides of the paper	26
Automatic 2-sided printing (HL-3150CDN and HL-3170CDW)	27
Manual 2-sided printing	29
2 Driver and Software	30
Printer driver	30
Printing a document	31
Printer driver settings	32
Windows®	33
Accessing the printer driver settings	33
Features in the Windows® printer driver	34
Basic tab	34
Paper Size	35
Orientation	35
Copies	35
Media Type	35
Print Quality	36
Color / Mono	36
Document Type	37
Settings dialog box	37
Multiple Page	38
2-sided / Booklet	39
Paper Source	40
Print Preview	41
Advanced tab	42
Scaling	42
Reverse Print	42
Use Watermark	43
Watermark Settings	43
Header-Footer Print	45
Toner Save Mode	45
Secure Print	45
Administrator	46
User Authentication	47
Other Print Options	47
Color Calibration	48
Use Reprint	48
Sleep Time	49
Improve Print Output	49
Skip Blank Page	50
Print Text in Black	50
Print Profiles tab	51
Add Profile	51
Delete Profile	52
Device Settings tab	53
Support	54
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	56
Printing Preferences	56
Advanced options	59
Ports tab	63
Uninstalling the printer driver	64
Status Monitor	65
Monitoring the machine’s status	66
Popup on Error	66
Macintosh	67
Features in the printer driver (Macintosh)	67
Choosing page setup options	67
Choosing printing options	70
Cover Page	70
Layout	71
Secure Print	72
Print Settings	73
Color Settings	76
2-sided Printing	77
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	78
Choosing printing options	78
Printer Features	79
Secure Print	82
Removing the printer driver	83
Status Monitor	84
Updating the machine’s status	84
Hiding or showing the window	85
Quitting the window	85
Web Based Management (Network Connection only)	85
Software	86
Software for networks	86
3 General Information	87
Control panel	87
Control panel overview	87
LED indications	89
Machine status messages	89
Menu table	90
How to access the menu mode	90
Menu table	90
Reprinting documents	104
Reprinting the last job	104
How to reprint the last job	104
Printing Secure data	105
Secure data	105
How to print Secure data	105
Security features	106
Secure Function Lock 2.0	106
Setting Lock	106
Setting up the password	106
Changing your Setting Lock password	107
Turning Setting Lock on/off	107
Ecology features	108
Toner Save	108
Sleep Time	108
Deep Sleep mode	108
Auto Power Off	109
Color Correction	110
Frequency	110
Color Calibration	110
Auto Registration	111
4 Routine Maintenance	112
Replacing consumable items	112
Replacing the toner cartridges	116
Toner Low: X	116
Replace Toner	116
Replacing the toner cartridges	117
Replacing the drum units	125
Drum!	125
Drums End Soon	125
Drum End Soon: X	126
Replace Drums	126
Replace Drum: X	126
Drum Stop	126
Replacing the drum units	127
Replacing the belt unit	134
Belt End Soon	134
Replace Belt	134
Replacing the belt unit	134
Replacing the waste toner box	139
WT Box End Soon	139
Replace WT Box	139
Replacing the waste toner box	139
Cleaning and Checking the machine	146
Cleaning the outside of the machine	146
Cleaning the LED head	148
Cleaning the corona wires	149
Cleaning the drum unit	153
Cleaning the paper pick-up roller	159
Packing and shipping the machine	160
5 Troubleshooting	163
Identifying your problem	163
Error and maintenance messages	164
Paper jams	169
Paper is jammed in the manual feed slot	169
Paper is jammed in the Paper Tray	169
Paper is jammed underneath the Paper Tray	171
Paper is jammed at the back of the machine	173
Paper is jammed inside the machine	175
If you are having difficulty with your machine	179
Improving the print quality	183
Machine Information	191
Checking the Serial Number	191
Default settings	191
Network default settings	191
Factory Reset	191
Settings Reset	192
A Appendix	193
Machine specifications	193
General	193
Print media	195
Printer	196
Interface	197
Network (LAN)	198
Computer requirements	199
Important information for choosing your paper	200
Consumable Items	201
Brother numbers	202

Match case Limit results 1 per page

Troubleshooting

173

If you are having difficulty with your machine

IMPORTANT

•

For technical help, you must call the country where you bought the machine. Calls must be made from

within that country.

•

If you think there is a problem with your machine, check the chart below and follow the troubleshooting

tips. Most problems can be easily resolved by yourself.

•

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

•

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing difficulties

Difficulties

Suggestions

No printout.

Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is showing an error message.

(See

Error and maintenance messages

on page 158.)

Check that the machine is online:

(Windows

7 and Windows Server

2008 R2)

Click the

(

Start

) button and

Devices and Printers

. Right-click

Brother HL-XXXX series

and click

See what's printing

. Click

Printer

and make

sure

Use Printer Offline

is deselected.

(Windows Vista

and Windows Server

2008)

Click the

(

Start

) button,

Control Panel

Hardware and Sound

, and then

Printers

. Right-click

Brother HL-XXXX series

. Make sure that

Use Printer Offline

is deselected.

(Windows

XP and Windows Server

2003)

Click the

Start

button and choose

Printers and Faxes

. Right-click

Brother HL-XXXX series

. Make sure that

Use Printer Offline

is deselected.

Contact your administrator to check your Secure Function Lock settings.

Make sure the interface is set to

Auto

on the machine (see how to change the

interface on page 88).

Check that the machine is not in Power Off mode.

If the machine is in Power Off mode, press and hold down

on the control panel,

and then re-send print data.

(See

Auto Power Off

on page 103.)

The machine is not printing or

has stopped printing.

Press

Cancel

The machine will cancel the print job and clear it from the memory. The printout may

be incomplete.

The headers or footers appear

when the document displays

on the screen but they are not

on the printed page.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this.

(See

Unprintable area when printing from a computer

on page 7.)