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Brother International HL-3170CDW Users Manual - English - Page 180

Paper handling difficulties, Printing difficulties continued, Cancel, Difficulties, Suggestions - quick setup guide

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Troubleshooting Printing difficulties (continued) Difficulties Suggestions The machine prints unexpectedly or it prints garbage. Press Cancel to cancel print jobs. Check the settings in your application to make sure it is set up to work with your machine. The machine prints the first couple of pages correctly, then some pages have text missing. Check the settings in your application to make sure that it is set up to work with your machine. Your computer is not recognizing the machine's input buffer's full signal. Make sure that you connected the interface cable correctly. (See Quick Setup Guide) Cannot perform 'Page Layout' Check that the paper size setting in the application and in the printer driver are the printing. same. 5 Print speed is too slow. Try changing the printer driver setting. The highest quality needs longer data processing, sending and printing time. The machine does not print from Adobe® Illustrator®. Reduce the print quality. (For Windows, see Basic tab on page 28) (For Macintosh, see Print Settings on page 67) Poor print quality See Improving the print quality on page 177. Paper handling difficulties Difficulties The machine does not feed paper. The machine does not feed paper from the Manual feed slot. How do I print on envelopes? Suggestions If the paper tray is empty, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper tray. Reduce the amount of paper in the paper tray, and then try again. Make sure that manual feed mode is not selected in the printer driver. Clean the paper pick-up roller. (See Cleaning the paper pick-up roller on page 153.) Make sure that Manual is selected in the printer driver. Load one envelope at a time in the Manual feed slot. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application's manual for more information.) 174

Section	Page
User’s Guide HL-3140CW/HL-3150CDN/HL-3170CDW	1
User's Guides and where do I find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	9
Handling and using special paper	10
Types of paper to avoid	10
Envelopes	11
Types of envelopes to avoid	11
Labels	12
Types of labels to avoid	12
Unprintable area when printing from a computer	13
Loading paper	14
Loading paper and print media	14
Loading paper in the standard paper tray	14
Printing on plain paper, thin paper or recycled paper from Tray 1	14
Loading paper in the Manual feed slot	18
Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot	18
Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot	21
2-sided printing	26
Guidelines for printing on both sides of the paper	26
Automatic 2-sided printing (HL-3150CDN and HL-3170CDW)	27
Manual 2-sided printing	29
2 Driver and Software	30
Printer driver	30
Printing a document	31
Printer driver settings	32
Windows®	33
Accessing the printer driver settings	33
Features in the Windows® printer driver	34
Basic tab	34
Paper Size	35
Orientation	35
Copies	35
Media Type	35
Print Quality	36
Color / Mono	36
Document Type	37
Settings dialog box	37
Multiple Page	38
2-sided / Booklet	39
Paper Source	40
Print Preview	41
Advanced tab	42
Scaling	42
Reverse Print	42
Use Watermark	43
Watermark Settings	43
Header-Footer Print	45
Toner Save Mode	45
Secure Print	45
Administrator	46
User Authentication	47
Other Print Options	47
Color Calibration	48
Use Reprint	48
Sleep Time	49
Improve Print Output	49
Skip Blank Page	50
Print Text in Black	50
Print Profiles tab	51
Add Profile	51
Delete Profile	52
Device Settings tab	53
Support	54
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	56
Printing Preferences	56
Advanced options	59
Ports tab	63
Uninstalling the printer driver	64
Status Monitor	65
Monitoring the machine’s status	66
Popup on Error	66
Macintosh	67
Features in the printer driver (Macintosh)	67
Choosing page setup options	67
Choosing printing options	70
Cover Page	70
Layout	71
Secure Print	72
Print Settings	73
Color Settings	76
2-sided Printing	77
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	78
Choosing printing options	78
Printer Features	79
Secure Print	82
Removing the printer driver	83
Status Monitor	84
Updating the machine’s status	84
Hiding or showing the window	85
Quitting the window	85
Web Based Management (Network Connection only)	85
Software	86
Software for networks	86
3 General Information	87
Control panel	87
Control panel overview	87
LED indications	89
Machine status messages	89
Menu table	90
How to access the menu mode	90
Menu table	90
Reprinting documents	104
Reprinting the last job	104
How to reprint the last job	104
Printing Secure data	105
Secure data	105
How to print Secure data	105
Security features	106
Secure Function Lock 2.0	106
Setting Lock	106
Setting up the password	106
Changing your Setting Lock password	107
Turning Setting Lock on/off	107
Ecology features	108
Toner Save	108
Sleep Time	108
Deep Sleep mode	108
Auto Power Off	109
Color Correction	110
Frequency	110
Color Calibration	110
Auto Registration	111
4 Routine Maintenance	112
Replacing consumable items	112
Replacing the toner cartridges	116
Toner Low: X	116
Replace Toner	116
Replacing the toner cartridges	117
Replacing the drum units	125
Drum!	125
Drums End Soon	125
Drum End Soon: X	126
Replace Drums	126
Replace Drum: X	126
Drum Stop	126
Replacing the drum units	127
Replacing the belt unit	134
Belt End Soon	134
Replace Belt	134
Replacing the belt unit	134
Replacing the waste toner box	139
WT Box End Soon	139
Replace WT Box	139
Replacing the waste toner box	139
Cleaning and Checking the machine	146
Cleaning the outside of the machine	146
Cleaning the LED head	148
Cleaning the corona wires	149
Cleaning the drum unit	153
Cleaning the paper pick-up roller	159
Packing and shipping the machine	160
5 Troubleshooting	163
Identifying your problem	163
Error and maintenance messages	164
Paper jams	169
Paper is jammed in the manual feed slot	169
Paper is jammed in the Paper Tray	169
Paper is jammed underneath the Paper Tray	171
Paper is jammed at the back of the machine	173
Paper is jammed inside the machine	175
If you are having difficulty with your machine	179
Improving the print quality	183
Machine Information	191
Checking the Serial Number	191
Default settings	191
Network default settings	191
Factory Reset	191
Settings Reset	192
A Appendix	193
Machine specifications	193
General	193
Print media	195
Printer	196
Interface	197
Network (LAN)	198
Computer requirements	199
Important information for choosing your paper	200
Consumable Items	201
Brother numbers	202

Match case Limit results 1 per page

Troubleshooting

174

The machine prints

unexpectedly or it prints

garbage.

Press

Cancel

to cancel print jobs.

Check the settings in your application to make sure it is set up to work with your

machine.

The machine prints the first

couple of pages correctly, then

some pages have text

missing.

Check the settings in your application to make sure that it is set up to work with your

machine.

Your computer is not recognizing the machine’s input buffer’s full signal. Make sure

that you connected the interface cable correctly.

(See Quick Setup Guide)

Cannot perform ‘Page Layout’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow.

Try changing the printer driver setting. The highest quality needs longer data

processing, sending and printing time.

The machine does not print

from Adobe

Illustrator

Reduce the print quality.

(For Windows, see

Basic tab

on page 28)

(For Macintosh, see

Print Settings

on page 67)

Poor print quality

See

Improving the print quality

on page 177.

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed

paper.

If the paper tray is empty, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put

it back in the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Make sure that manual feed mode is not selected in the printer driver.

Clean the paper pick-up roller.

(See

Cleaning the paper pick-up roller

on page 153.)

The machine does not feed

paper from the Manual feed

slot.

Make sure that

Manual

is selected in the printer driver.

How do I print on envelopes?

Load one envelope at a time in the Manual feed slot. Your application must be set to

print the envelope size you are using. This is usually done in the Page Setup or

Document Setup menu of your application.

(See your application’s manual for more information.)

Printing difficulties (continued)

Difficulties

Suggestions