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Brother International HL-3170CDW Users Manual - English - Page 184

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Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation  Wipe the windows of all four LED heads with a dry lint free soft cloth (see Cleaning the LED head on page 142).  Make sure that foreign material such as a torn piece of paper, sticky note or dust is not inside the machine and around the drum unit and toner cartridge.  Clean the drum unit (see Cleaning the drum unit on page 147). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 5 White streaks or bands down the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Clean all four corona wires (one for each color) inside the drum unit by sliding the green tab (see Cleaning the corona wires on page 143).  Make sure the green tab of the corona wire is at the home position (a) (1). 1 Colored streaks or bands down the page  Replace the toner cartridge that matches the color of the streak or band (see Replacing the toner cartridges on page 111). To identify the color of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  Identify the color causing the problem and put in a new drum unit (see Replacing the drum units on page 121). To identify the color of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. 178

Section	Page
User’s Guide HL-3140CW/HL-3150CDN/HL-3170CDW	1
User's Guides and where do I find them?	2
Using the documentation	3
Symbols and conventions used in the documentation	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	9
Handling and using special paper	10
Types of paper to avoid	10
Envelopes	11
Types of envelopes to avoid	11
Labels	12
Types of labels to avoid	12
Unprintable area when printing from a computer	13
Loading paper	14
Loading paper and print media	14
Loading paper in the standard paper tray	14
Printing on plain paper, thin paper or recycled paper from Tray 1	14
Loading paper in the Manual feed slot	18
Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot	18
Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot	21
2-sided printing	26
Guidelines for printing on both sides of the paper	26
Automatic 2-sided printing (HL-3150CDN and HL-3170CDW)	27
Manual 2-sided printing	29
2 Driver and Software	30
Printer driver	30
Printing a document	31
Printer driver settings	32
Windows®	33
Accessing the printer driver settings	33
Features in the Windows® printer driver	34
Basic tab	34
Paper Size	35
Orientation	35
Copies	35
Media Type	35
Print Quality	36
Color / Mono	36
Document Type	37
Settings dialog box	37
Multiple Page	38
2-sided / Booklet	39
Paper Source	40
Print Preview	41
Advanced tab	42
Scaling	42
Reverse Print	42
Use Watermark	43
Watermark Settings	43
Header-Footer Print	45
Toner Save Mode	45
Secure Print	45
Administrator	46
User Authentication	47
Other Print Options	47
Color Calibration	48
Use Reprint	48
Sleep Time	49
Improve Print Output	49
Skip Blank Page	50
Print Text in Black	50
Print Profiles tab	51
Add Profile	51
Delete Profile	52
Device Settings tab	53
Support	54
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	56
Printing Preferences	56
Advanced options	59
Ports tab	63
Uninstalling the printer driver	64
Status Monitor	65
Monitoring the machine’s status	66
Popup on Error	66
Macintosh	67
Features in the printer driver (Macintosh)	67
Choosing page setup options	67
Choosing printing options	70
Cover Page	70
Layout	71
Secure Print	72
Print Settings	73
Color Settings	76
2-sided Printing	77
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)	78
Choosing printing options	78
Printer Features	79
Secure Print	82
Removing the printer driver	83
Status Monitor	84
Updating the machine’s status	84
Hiding or showing the window	85
Quitting the window	85
Web Based Management (Network Connection only)	85
Software	86
Software for networks	86
3 General Information	87
Control panel	87
Control panel overview	87
LED indications	89
Machine status messages	89
Menu table	90
How to access the menu mode	90
Menu table	90
Reprinting documents	104
Reprinting the last job	104
How to reprint the last job	104
Printing Secure data	105
Secure data	105
How to print Secure data	105
Security features	106
Secure Function Lock 2.0	106
Setting Lock	106
Setting up the password	106
Changing your Setting Lock password	107
Turning Setting Lock on/off	107
Ecology features	108
Toner Save	108
Sleep Time	108
Deep Sleep mode	108
Auto Power Off	109
Color Correction	110
Frequency	110
Color Calibration	110
Auto Registration	111
4 Routine Maintenance	112
Replacing consumable items	112
Replacing the toner cartridges	116
Toner Low: X	116
Replace Toner	116
Replacing the toner cartridges	117
Replacing the drum units	125
Drum!	125
Drums End Soon	125
Drum End Soon: X	126
Replace Drums	126
Replace Drum: X	126
Drum Stop	126
Replacing the drum units	127
Replacing the belt unit	134
Belt End Soon	134
Replace Belt	134
Replacing the belt unit	134
Replacing the waste toner box	139
WT Box End Soon	139
Replace WT Box	139
Replacing the waste toner box	139
Cleaning and Checking the machine	146
Cleaning the outside of the machine	146
Cleaning the LED head	148
Cleaning the corona wires	149
Cleaning the drum unit	153
Cleaning the paper pick-up roller	159
Packing and shipping the machine	160
5 Troubleshooting	163
Identifying your problem	163
Error and maintenance messages	164
Paper jams	169
Paper is jammed in the manual feed slot	169
Paper is jammed in the Paper Tray	169
Paper is jammed underneath the Paper Tray	171
Paper is jammed at the back of the machine	173
Paper is jammed inside the machine	175
If you are having difficulty with your machine	179
Improving the print quality	183
Machine Information	191
Checking the Serial Number	191
Default settings	191
Network default settings	191
Factory Reset	191
Settings Reset	192
A Appendix	193
Machine specifications	193
General	193
Print media	195
Printer	196
Interface	197
Network (LAN)	198
Computer requirements	199
Important information for choosing your paper	200
Consumable Items	201
Brother numbers	202