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Brother International HL-4570CDW Users Manual - English - Page 147

Error messages continued, Error message, Cause, Action - fuser

UPC - 012502625001

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Troubleshooting Error messages (continued) Error message Cause Action DIMM Error  The DIMM is not installed correctly.  The DIMM is broken.  The DIMM does not meet the required specifications.  Turn off the machine and remove the DIMM.  Confirm the DIMM meets the required specifications. (For details, see SO-DIMM types on page 85.)  Re-install the DIMM correctly. Wait a few seconds, and then turn it on again.  If this error message appears again, replace the DIMM with a new one. (See Installing extra memory on page 86.) Drum Error The corona wire on the drum unit needs to be cleaned. Clean the corona wires. (See Cleaning the corona wires on page 120.) Duplex Disabled The back cover of the machine is Close the back cover of the machine. 6 Close the Back Cover of the machine. Duplex Disabled Load XX paper and press Go. Although the size of paper in the paper tray matches the paper size that was selected from the control panel or printer driver, the machine has stopped printing when it encountered an additional, different size of paper in the tray. The LCD is telling you to load only the selected paper size. Make sure the paper tray contains only the size of paper you select in either the control panel or printer driver, then press Go. The paper tray was pulled out Re-install the paper tray and press Go. before the machine completed printing on both sides of the paper. Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time. Turn the power switch off, wait a few seconds and then turn it on again. Leave the machine for 15 minutes with the power on. The fuser unit is too hot. Jam XXX The paper is jammed in the area shown on the LCD. Carefully pull out the jammed paper from the area shown in Paper jams and how to clear them on page 145. Low Temperature The room temperature is too low for Increase the room temperature to allow the machine the machine to operate. to operate. No Belt Unit The belt unit is not installed correctly. Re-install the belt unit. (See Belt unit on page 105.) No Drum Unit The drum unit is not installed correctly. Re-install the drum unit. (See Drum unit on page 100.) 141

Section	Page
USER’S GUIDE HL-4150CDN/ HL-4570CDW/ HL-4570CDWT	1
User's Guides and where do I find it?	2
Using this guide	3
Symbols used in this guide	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	10
Handling and using special paper	11
Types of paper to avoid	11
Envelopes	12
Types of envelopes to avoid	12
Labels	13
Types of labels to avoid	13
Unprintable area	14
Printing methods	15
Printing on plain paper	15
Printing on plain paper from the Tray 1 and Tray 2	15
Printing on plain paper, bond paper, thick paper, labels or glossy paper from the MP tray	18
Printing on envelopes	21
Duplex printing	24
Guidelines for printing on both sides of the paper	24
Automatic duplex printing	25
Manual duplex printing	27
Printing data from a USB flash memory drive with direct print	28
Supported file formats	28
Direct Print default settings	28
Creating a PRN or PostScript® 3™ file for direct printing	29
Printing data directly from the USB flash memory drive	30
2 Driver and Software	32
Printer driver	32
Features in the printer driver (for Windows®)	34
Basic tab	34
Paper Size	35
Orientation	35
Copies	35
Media Type	35
Print Quality	36
Color/Mono	36
Settings Dialog	37
Multiple Page	38
Duplex / Booklet	38
Paper Source	40
Advanced tab	41
Scaling	41
Reverse Print	41
Use Watermark	42
Header-Footer Print	42
Toner Save Mode	42
Secure Print	42
Administrator	43
User Authentication	43
Other Print Options	44
Color Calibration	44
Use Reprint	44
Sleep Time	45
Improve Print Output	45
Skip Blank Page	45
Accessories tab	46
Support	47
Using the BR-Script3 printer driver (PostScript® 3™ language emulation for Windows®)	48
Printing Preferences	48
Advanced options	50
Ports tab	54
Features in the printer driver (for Macintosh)	55
Choosing page setup options	55
Choosing printing options	56
Cover Page	57
Layout	57
Secure Print	58
Print Settings	59
Manual Duplex Printing	63
Automatic Duplex Printing	64
Status Monitor	66
Uninstalling the printer driver	67
Printer driver for Windows®	67
Printer driver for Macintosh	67
Software	67
Software for networks	67
3 Control Panel	68
Control panel	68
Buttons	69
Go	69
Cancel	70
Secure	70
+ or - button	70
Moving through menus on the LCD	70
Entering numbers	70
Back	70
OK	70
LEDs	71
LCD	72
Back light	72
LCD messages	72
Machine status messages	73
Reprinting documents	74
Reprinting the last job	74
How to reprint the last job	74
Printing Secure data	75
Secure data	75
How to print Secure data	75
Menu table	76
Default settings	87
Network default settings	87
Factory Reset	87
Settings Reset	87
Color Calibration	88
Calibration	88
Reset	88
Auto Registration	88
Registration	88
Manual Registration	89
Print Chart	89
Set Registration	89
Frequency	89
4 Option	90
Lower tray (LT-300CL)	90
SO-DIMM	91
SO-DIMM types	91
Installing extra memory	92
5 Routine Maintenance	94
Replacing consumable items	94
Before replacing the consumable items	98
Toner cartridges	101
Toner Low message	101
Replace Toner message	101
Replacing the toner cartridges	102
Drum unit	106
Drum Error message	106
Drum End Soon message	106
Replace Drum message	106
Drum Stop message	107
Replacing the drum unit	107
Belt unit	111
Belt End Soon message	111
Replace Belt message	111
Replacing the belt unit	111
Waste toner box	115
WT Box End Soon message	115
Replace WT Box message	115
Replacing the waste toner box	115
Cleaning	120
Cleaning the outside of the machine	120
Cleaning the inside of the machine	122
Cleaning the corona wires	126
Cleaning the drum unit	130
Cleaning the paper pick-up roller	136
Shipment of the machine	137
6 Troubleshooting	145
Identifying your problem	145
LCD messages	146
Paper handling	150
Paper jams and how to clear them	151
Jam MP Tray (paper jam in the MP tray)	152
Jam Tray 1 / Jam Tray 2 (Paper jam inside the paper tray)	152
Jam Duplex (paper jam underneath the standard paper tray (tray 1) or in the fuser unit)	155
Jam Rear (Paper jam behind the back cover)	158
Jam Inside (Paper jam inside the machine)	161
Improving the print quality	165
Solving print problems	171
Network problems	171
Other problems	172
For Macintosh with USB	172
BR-Script 3	172
A Appendix	173
Machine specifications	173
Engine	173
Controller	174
Software	175
Direct Print feature	176
Control panel	176
Paper handling	176
Media specifications	177
Supplies	178
Dimensions / weights	179
Other	179
Computer requirements	180
Important information for choosing your paper	181
Symbol and character sets	184
How to use Web Based Management (Web browser)	184
Symbol and character sets list	185
Quick reference for bar code control commands	186
Print bar codes or expanded characters	186
Definition of parameters	186
Bar code mode	186
Bar code, expanded character, line block drawing and box drawing	187
Bar code	187
Bar code human readable line ON or OFF	187
Quiet zone	188
Bar code, expanded character unit, line block drawing and box drawing	188
Bar code, expanded character, line block drawing and box drawing offset in X-axis	189
Bar code & expanded character offset in Y-axis	189
Bar code, expanded character, line block drawing and box drawing height	189
Expanded character width, line block drawing and box drawing	189
Expanded character rotation	189
Bar code data start	189
Box drawing	191
Line block drawing	191
Expanded character data start	191
B Appendix (for Europe and Other Countries)	194
Brother numbers	194
C Appendix (for USA and Canada)	195
Brother numbers	195

Match case Limit results 1 per page

Troubleshooting

141

DIMM Error



The DIMM is not installed

correctly.



The DIMM is broken.



The DIMM does not meet the

required specifications.



Turn off the machine and remove the DIMM.



Confirm the DIMM meets the required

specifications. (For details, see

SO-DIMM types

on page 85.)



Re-install the DIMM correctly. Wait a few seconds,

and then turn it on again.



If this error message appears again, replace the

DIMM with a new one. (See

Installing extra

memory

on page 86.)

Drum Error

The corona wire on the drum unit

needs to be cleaned.

Clean the corona wires. (See

Cleaning the corona

wires

on page 120.)

Duplex Disabled

<The second line of the

LCD>

Close the Back

Cover of the

machine.

The back cover of the machine is

not closed completely.

Close the back cover of the machine.

Duplex Disabled

<The second line of the

LCD>

Load XX paper and

press Go.

Although the size of paper in the

paper tray matches the paper size

that was selected from the control

panel or printer driver, the machine

has stopped printing when it

encountered an additional, different

size of paper in the tray. The LCD is

telling you to load only the selected

paper size.

Make sure the paper tray contains only the size of

paper you select in either the control panel or printer

driver, then press

The paper tray was pulled out

before the machine completed

printing on both sides of the paper.

Re-install the paper tray and press

Fuser Error

The temperature of the fuser unit

does not rise to a specified

temperature within the specified

time.

Turn the power switch off, wait a few seconds and

then turn it on again. Leave the machine for 15

minutes with the power on.

The fuser unit is too hot.

Jam XXX

The paper is jammed in the area

shown on the LCD.

Carefully pull out the jammed paper from the area

shown in

Paper jams and how to clear them

on page 145.

Low Temperature

The room temperature is too low for

the machine to operate.

Increase the room temperature to allow the machine

to operate.

No Belt Unit

The belt unit is not installed

correctly.

Re-install the belt unit. (See

Belt unit

on page 105.)

No Drum Unit

The drum unit is not installed

correctly.

Re-install the drum unit. (See

Drum unit

on page 100.)

Error messages (continued)

Error message

Cause

Action