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Brother International HL-4570CDW Users Manual - English - Page 171

Solving print problems, Network problems

UPC - 012502625001

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Troubleshooting Solving print problems 6 Problem Recommendation The machine will not turn on.  Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine's internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.  If there is still no power, connect the machine to a different AC power outlet. The machine prints unexpectedly or it prints garbage data.  Make sure that the machine cable is not too long. We recommend that you use a USB cable that is no longer than 2 meters (6.5 feet).  Make sure that the machine cable is not damaged or broken.  If you are using an interface-switching device, remove it. Connect your computer directly to your machine, and then try again.  Make sure that you have chosen the correct printer driver with 'Set as Default 6 Printer'.  Make sure that the machine is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the machine.  Turn off Status Monitor. The machine cannot print full pages of a document. An error message Out of Memory appears.  Press Go to print the remaining data in the machine memory. Cancel the print job if you want to delete the remaining data in the machine memory. (See Buttons on page 63.)  Reduce the complexity of your document or select a lower print resolution.  Add more memory. (See Installing extra memory on page 86.) The headers or footers appear when the document displays on the screen but they do not show up when it is printed.  Adjust the top and bottom margins of your document. The machine does not change to Direct Print mode when a USB flash memory drive is connected to the USB direct interface. When the machine is in Deep Sleep mode, the machine does not wake up when a USB flash memory drive is connected to the USB direct interface. Press Go to wake up the machine to display the Direct Print menu on the LCD. Network problems 6 For problems concerning using your machine on a Network, see the Network User's Guide. The latest Network User's Guide in PDF format is available by accessing the Brother Solutions Center (http://solutions.brother.com/). 165

Section	Page
USER’S GUIDE HL-4150CDN/ HL-4570CDW/ HL-4570CDWT	1
User's Guides and where do I find it?	2
Using this guide	3
Symbols used in this guide	3
Table of Contents	4
1 Printing Methods	7
About this Machine	7
Front view and Back view	7
Acceptable paper and other print media	8
Recommended paper and print media	8
Type and size of paper	8
Recommended paper specifications	10
Handling and using special paper	11
Types of paper to avoid	11
Envelopes	12
Types of envelopes to avoid	12
Labels	13
Types of labels to avoid	13
Unprintable area	14
Printing methods	15
Printing on plain paper	15
Printing on plain paper from the Tray 1 and Tray 2	15
Printing on plain paper, bond paper, thick paper, labels or glossy paper from the MP tray	18
Printing on envelopes	21
Duplex printing	24
Guidelines for printing on both sides of the paper	24
Automatic duplex printing	25
Manual duplex printing	27
Printing data from a USB flash memory drive with direct print	28
Supported file formats	28
Direct Print default settings	28
Creating a PRN or PostScript® 3™ file for direct printing	29
Printing data directly from the USB flash memory drive	30
2 Driver and Software	32
Printer driver	32
Features in the printer driver (for Windows®)	34
Basic tab	34
Paper Size	35
Orientation	35
Copies	35
Media Type	35
Print Quality	36
Color/Mono	36
Settings Dialog	37
Multiple Page	38
Duplex / Booklet	38
Paper Source	40
Advanced tab	41
Scaling	41
Reverse Print	41
Use Watermark	42
Header-Footer Print	42
Toner Save Mode	42
Secure Print	42
Administrator	43
User Authentication	43
Other Print Options	44
Color Calibration	44
Use Reprint	44
Sleep Time	45
Improve Print Output	45
Skip Blank Page	45
Accessories tab	46
Support	47
Using the BR-Script3 printer driver (PostScript® 3™ language emulation for Windows®)	48
Printing Preferences	48
Advanced options	50
Ports tab	54
Features in the printer driver (for Macintosh)	55
Choosing page setup options	55
Choosing printing options	56
Cover Page	57
Layout	57
Secure Print	58
Print Settings	59
Manual Duplex Printing	63
Automatic Duplex Printing	64
Status Monitor	66
Uninstalling the printer driver	67
Printer driver for Windows®	67
Printer driver for Macintosh	67
Software	67
Software for networks	67
3 Control Panel	68
Control panel	68
Buttons	69
Go	69
Cancel	70
Secure	70
+ or - button	70
Moving through menus on the LCD	70
Entering numbers	70
Back	70
OK	70
LEDs	71
LCD	72
Back light	72
LCD messages	72
Machine status messages	73
Reprinting documents	74
Reprinting the last job	74
How to reprint the last job	74
Printing Secure data	75
Secure data	75
How to print Secure data	75
Menu table	76
Default settings	87
Network default settings	87
Factory Reset	87
Settings Reset	87
Color Calibration	88
Calibration	88
Reset	88
Auto Registration	88
Registration	88
Manual Registration	89
Print Chart	89
Set Registration	89
Frequency	89
4 Option	90
Lower tray (LT-300CL)	90
SO-DIMM	91
SO-DIMM types	91
Installing extra memory	92
5 Routine Maintenance	94
Replacing consumable items	94
Before replacing the consumable items	98
Toner cartridges	101
Toner Low message	101
Replace Toner message	101
Replacing the toner cartridges	102
Drum unit	106
Drum Error message	106
Drum End Soon message	106
Replace Drum message	106
Drum Stop message	107
Replacing the drum unit	107
Belt unit	111
Belt End Soon message	111
Replace Belt message	111
Replacing the belt unit	111
Waste toner box	115
WT Box End Soon message	115
Replace WT Box message	115
Replacing the waste toner box	115
Cleaning	120
Cleaning the outside of the machine	120
Cleaning the inside of the machine	122
Cleaning the corona wires	126
Cleaning the drum unit	130
Cleaning the paper pick-up roller	136
Shipment of the machine	137
6 Troubleshooting	145
Identifying your problem	145
LCD messages	146
Paper handling	150
Paper jams and how to clear them	151
Jam MP Tray (paper jam in the MP tray)	152
Jam Tray 1 / Jam Tray 2 (Paper jam inside the paper tray)	152
Jam Duplex (paper jam underneath the standard paper tray (tray 1) or in the fuser unit)	155
Jam Rear (Paper jam behind the back cover)	158
Jam Inside (Paper jam inside the machine)	161
Improving the print quality	165
Solving print problems	171
Network problems	171
Other problems	172
For Macintosh with USB	172
BR-Script 3	172
A Appendix	173
Machine specifications	173
Engine	173
Controller	174
Software	175
Direct Print feature	176
Control panel	176
Paper handling	176
Media specifications	177
Supplies	178
Dimensions / weights	179
Other	179
Computer requirements	180
Important information for choosing your paper	181
Symbol and character sets	184
How to use Web Based Management (Web browser)	184
Symbol and character sets list	185
Quick reference for bar code control commands	186
Print bar codes or expanded characters	186
Definition of parameters	186
Bar code mode	186
Bar code, expanded character, line block drawing and box drawing	187
Bar code	187
Bar code human readable line ON or OFF	187
Quiet zone	188
Bar code, expanded character unit, line block drawing and box drawing	188
Bar code, expanded character, line block drawing and box drawing offset in X-axis	189
Bar code & expanded character offset in Y-axis	189
Bar code, expanded character, line block drawing and box drawing height	189
Expanded character width, line block drawing and box drawing	189
Expanded character rotation	189
Bar code data start	189
Box drawing	191
Line block drawing	191
Expanded character data start	191
B Appendix (for Europe and Other Countries)	194
Brother numbers	194
C Appendix (for USA and Canada)	195
Brother numbers	195

Match case Limit results 1 per page

Troubleshooting

165

Solving print problems

Network problems

For problems concerning using your machine on a Network, see the

Network User's Guide

The latest Network User's Guide in PDF format is available by accessing the Brother Solutions Center

(http://solutions.brother.com/

Problem

Recommendation

The machine will not turn on.



Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine's internal safety mechanisms. Turn the machine

off and unplug the power cord. Wait for ten minutes, then plug in the power cord

and turn the machine on.



If there is still no power, connect the machine to a different AC power outlet.

The machine prints

unexpectedly or it prints

garbage data.



Make sure that the machine cable is not too long. We recommend that you use a

USB cable that is no longer than 2 meters (6.5 feet).



Make sure that the machine cable is not damaged or broken.



If you are using an interface-switching device, remove it. Connect your computer

directly to your machine, and then try again.



Make sure that you have chosen the correct printer driver with ‘Set as Default

Printer’.



Make sure that the machine is not connected to the same port that is also

connected to a storage device or scanner. Take away all other devices and

connect the port only to the machine.



Turn off

Status Monitor

The machine cannot print full

pages of a document. An error

message

Out of Memory

appears.



Press

to print the remaining data in the machine memory. Cancel the print job

if you want to delete the remaining data in the machine memory. (See

Buttons

on page 63.)



Reduce the complexity of your document or select a lower print resolution.



Add more memory. (See

Installing extra memory

on page 86.)

The headers or footers appear

when the document displays on

the screen but they do not show

up when it is printed.



Adjust the top and bottom margins of your document.

The machine does not change

to Direct Print mode when a

USB flash memory drive is

connected to the USB direct

interface.

When the machine is in Deep Sleep mode, the machine does not wake up when a

USB flash memory drive is connected to the USB direct interface.

Press

to wake

up the machine to display the Direct Print menu on the LCD.