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Brother International IntelliFax-4100 Users Manual - English - Page 109

Pls Open Cover, Machine Error Xx, Paper Jam, Toner Empty, Toner Low, In Usa, In Canada, 877-brother - e troubleshooting

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Error Message PLS OPEN COVER PAPER JAM TONER EMPTY TONER LOW Error Messages Cause Action A page, piece of paper, or paper clip may be jammed inside the machine. Open the front cover. If you see any jammed paper or other item, gently pull it out, then close the scanner unit. If the error message remains, open and close the front cover again. If the machine cannot reset itself and return to the date and time prompt, it will display MACHINE ERROR XX. Please call Brother Customer Service and tell them the Machine Error number at: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER In Montreal: (514) 685-6464 The paper is jammed in the machine. Do not pull the paper out until you see page 13-4. Toner cartridge is not installed. -OR- Toner is used up and printing is not possible. Reinstall the toner cartridge. -OR- Replace the toner cartridge with a new one. (See Page 13-20.) If the LCD shows TONER LOW and the Toner Empty LED on the control panel is blinking, you can still print. But the toner is depleted and the machine is telling you that the toner will soon run out. Order a new toner cartridge now. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 3

Section	Page
ZleFAXUS_UG_0.pdf	1
Brother Numbers	3
Brother fax-back system (USA Only)	3
Frequently Asked Questions (FAQs)	3
For Customer Service	3
Dealers/Service Centers (USA Only)	3
Service Centers (Canada Only)	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties (For USA and Canada)	5
Compilation and Publication Notice	5
Disclaimer–User Installation of Memory Board(s)	5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	6
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	8
Quick Reference Guide	9
Sending Faxes	9
Automatic Transmission	9
Sending a Cover Page	9
Real Time Transmission	9
Receiving Faxes	9
Select Receive Mode	9
Storing Numbers	10
Storing One Touch Dial Numbers	10
Storing Speed Dial Numbers	10
Telephone Operation	10
One Touch Dialing/ Speed Dialing	10
Search/Speed Dial	10
Making Copies	10
Single Copy	10
Sorting Multiple Copies	10
For FAX-5750e Only How to Access the Complete Owner's Manual	11
To View On-Line Documentation (For Windows®):	11
To View On-Line Documentation (For Macintosh®):	11
For FAX-5750e Only How to Access Brother Support (For Windows® Only)	12
Table of Contents	13
1 Introduction	21
Using This Manual	21
Finding Information	21
Conventions Used in this Manual	21
Test Sheet Procedure and Product Registration (For USA Only)	22
To Complete Your FAX-4100, FAX-4750e or FAX-5750e Registration On-Line (For USA Only)	22
Control Panel Overview	23
About Fax Machines	25
Custom Features	25
Do You Have Voice Mail on the Phone Line?	25
Why Should There Be Trouble?	25
How Can You Avoid Possible Problems?	25
Fax Tones and Handshake	26
ECM (Error Correction Mode)	26
2 Assembly and Connections	27
Packing List	27
Choosing a Location	28
Assembly	29
Installing the Drum Unit Assembly (with Toner Cartridge)	29
Attaching the Trays	30
Connecting Paper Cassette #2 (Option for FAX-4100 and FAX-4750e)	30
Manual Feed Slot	31
Paper	32
Acceptable Paper	32
Paper Capacity of Paper Cassette	32
Paper Specification for the Cassette	32
Manual Feed Slot	33
Loading Paper in Paper Cassette	33
Connections	35
Connecting the Machine	35
Connecting an External Telephone	36
Connecting an External TAD (Telephone Answering Device)	36
Sequence	36
Connections	36
Recording Outgoing Message (OGM) on External TAD	37
Special Line Considerations	38
Roll Over Phone Lines	38
Two-Line Phone System	38
Converting Telephone Wall Outlets	38
Installing Machine, External Two-Line TAD, and Two-Line Telephone	39
Multi-Line Connections (PBX)	40
If you are installing the machine to work with a PBX:	40
Custom Features on Your Phone Line	40
3 On-Screen Programming	41
User-Friendly Programming	41
Menu Mode	41
Menu Selection Table	43
4 Initial Setup	49
Getting Started	49
Setting Paper Size	49
Turning on Cassette #2 (Option for FAX-4100 and FAX-4750e)	49
Setting Cassette Usage	50
Setting Date and Time	50
Setting Station ID	51
Entering Text	52
Inserting Spaces	52
Making Corrections	52
Repeating Letters	52
Special Characters and Symbols	52
Setting the Ring Volume	53
Setting the Beeper Volume	53
Setting the Speaker Volume	53
Setting the Handset Volume	54
Choosing the Handset Volume (For Volume Amplify)	54
Setting Volume Amplify (For the Hearing-Impaired)	55
Memory Storage (Not avilable for FAX-4100)	55
Turning On Automatic Daylight Savings Time	55
Toner Save	56
Sleep Mode	56
Setting Tone/Pulse Dialing Mode	56
5 Setup Receive	57
Basic Receiving Operations	57
Select Your Receive Mode	57
Setting Ring Delay	58
Setting F/T Ring Time (For FAX/TEL Mode Only)	58
Easy Receive	59
Printing a Reduced Incoming Document	59
Setting the Print Density	60
Advanced Receiving Operations	61
Operation from Extension Telephone or External Telephone	61
For FAX/TEL Mode Only	61
Changing Remote Codes	61
Printing a Fax in Memory	62
Memory Security (Not available for FAX-4100)	62
Setting Up the Password	62
Turning Memory Security ON	62
Turning Memory Security OFF	63
Polling	63
Setting Up Polling Receive	63
Setting Up Sequential Polling Receive	64
Canceling a Scheduled Job	64
6 Setup Send	65
Before You Begin	65
Using the ADF (Automatic Document Feeder)	65
Sending Faxes with Multiple Settings	66
Manual Transmission	66
Automatic Transmission	66
Manual and Automatic Fax Redial	66
Dual Access	67
Real Time Transmission	67
Checking the Jobs Status	68
Canceling a Job While Scanning the Original	68
Canceling Jobs in Memory	68
Basic Sending Operations	69
Contrast	69
Fax Resolution	69
Composing Electronic Cover Page	70
Composing Your Own Comments	71
Cover Page for the Next Fax Only	71
Always Send Cover Page	72
Using a Printed Cover Page	72
Advanced Sending Operations	73
Overseas Mode	73
Delayed Timer	73
Delayed Fax	74
Delayed Batch Transmission	74
Setting Up Polling Transmit	75
7 Auto Dial Numbers and Dialing Options	76
Storing Numbers for Easy Dialing	76
Storing One Touch Dial Numbers	76
Storing Speed Dial Numbers	77
Changing One Touch and Speed Dial Numbers	77
Setting Up Groups for Broadcasting	78
Dialing Options	79
Manual Dialing	79
Search	79
Speed Dialing	80
One Touch Dialing	80
Broadcasting	81
Access Codes and Credit Card Numbers	82
Pause	82
Hold	82
Redial	82
Tone/Pulse (For Canada Only)	82
8 Telephone Services	83
Custom Features	83
Distinctive Ring	83
What Does Your Telephone Company’s “Distinctive Ring” Do?	83
What Does Brother’s “Distinctive Ring” Do?	83
Do You Have Voice Mail?	84
Before You Choose the Ring Pattern to Register	84
Very Important	85
Registering the Distinctive Ring Pattern	85
Caller ID	85
Viewing Caller ID List	86
Clearing a Caller ID Stored in Memory	86
Printing Caller ID List	86
9 Remote Fax Options	87
Fax Forwarding/Paging	87
Programming a Fax Forwarding Number	87
Programming Your Pager Number	88
Setting Fax Storage	89
Backup Print Setting (Not available for FAX-4100)	89
Changing Remote Retrieval Access Code	90
Remote Retrieval	90
Using Remote Retrieval Access Code	90
Remote Commands	91
Retrieving Fax Messages	92
Changing Fax Forwarding Number	92
10 Printing Reports	93
Machine Settings and Activity	93
Customizing the Transmission Verification Report	93
Setting the Fax Activity Report Interval	93
Using the Reports Key	94
11 Making Copies	95
Using Your Machine as a Copier	95
Making a Single Copy	95
Making Multiple Copies	95
Out of Memory Message	96
Temporary Copy Settings	96
Copying Using Multiple Settings	96
Using the Enlarge/Reduce Key	97
Copy Contrast	98
Using the Options Key	98
Number of Copies	98
Sorting Multiple Copies	99
Special Layout Options	99
Paper Type	100
Changing Default Copy Settings	101
Copy Mode (Type of Original)	101
Copy Contrast	102
Paper Type	102
12 Optional Accessories	103
Memory Board (For FAX-4750e and FAX-5750e Only)	103
Installing the Optional Memory Board	103
Paper Cassette #2 (Option for FAX-4100 and FAX-4750e)	106
Network (LAN) Board (Option for FAX-4750e)	106
13 Troubleshooting and Routine Maintenance	107
Troubleshooting	107
Error Messages	107
Document Jam	110
Paper Jam	110
Paper is Jammed in the Paper Cassette	111
Paper is Jammed near the Drum Unit	111
Paper is Jammed in the Fuser Unit	111
If You Are Having Difficulty with Your Machine	112
Packing and Shipping the Machine	121
Routine Maintenance	124
Cleaning the Document Scanner	124
Cleaning the Printer	124
Cleaning the Drum Unit	125
Replacing the Toner Cartridge	126
Toner Empty Indicator	126
Replacing the Drum Unit	129
Checking the Drum Life	130
14 Important Information	131
Standard Telephone and FCC Notices	131
Laser Safety	132
FDA Regulations	132
Manufactured	132
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)	133
Important	134
Industry Canada Compliance Statement (For Canada Only)	134
Warranty	134
International ENERGY STAR® Compliance Statement	134
Important Safety Instructions	134
Trademarks	136
Glossary	137
Specifications	141
Product Description	141
General	141
Paper	141
Paper Specifications for the Cassette	141
Manual Feed Slot	141
Copy	141
Fax	142
Scanner (Not available for FAX-4100. Option for FAX-4750e. Standard for 5750e.)	143
Consumable Items	143
Electrical and Environment	143
Printer	144
TrueType Fonts on CD-ROM	145
Computer Requirements	145
Parallel Interface Specifications	146
USB (Universal Serial Bus) Interface Specifications	146
Resident Fonts (For FAX-5750e Only)	147
Symbol Sets/Character Sets	147
Index	149