Brother International IntelliFax-4100e Users Manual - English - Page 106

13 Troubleshooting and 13 Routine Maintenance Troubleshooting IMPORTANT For technical and operational assistance, you must call the country where you purchased the machine. Calls must be made from within that country. Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your machine often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax back system. In USA Only: 1-800-521-2846 Error Messages Error Message Cause Action CHANGE DRUM SOON The drum unit is near the end of its Use the drum unit until you have a life. print quality problem; then replace the drum unit with a new one. The drum counter was not reset. 1. Open the front cover and then press Clear. 2. Press 1 to reset. CHECK PAPER CHECK PAPER #1 CHECK PAPER #2 The machine is out of paper or paper is not properly loaded in the paper cassette. Refill the cassette or remove the paper and load it again. CHECK PAPER SIZE When you see this error, the paper in Either load the appropriate size the cassette does not match the paper or change the default setting. paper size you set in Menu, 1, 1. (See page 4-1). COMM. ERROR A poor quality phone line caused communications error. Try the call again. CONNECTION FAIL The fax machine you polled is not in Verify the other party's polling Polled Waiting mode. setup. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 1