Brother International IntelliFax-885MC Users Manual - English - Page 91

Error Messages You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. ERROR MESSAGE CAUSE/ACTION CHECK CARTRIDGE RESET OR REPLACE The machine is out of ribbon or the print cartridge is not properly installed. Install the print cartridge again. (See Replacing the Print Cartridge, page 13-5.) CHECK DOCUMENT REMOVE DOCUMENT CHECK DOCUMENT PRESS STOP KEY The documents were not inserted or fed properly, or were too long. (See Clearing Jams, page 13-3.) CHECK PAPER RELOAD PAPER COMM.ERROR CONNECTION FAIL COOLING DOWN WAIT FOR A WHILE The fax machine is out of paper or paper is not properly loaded in the paper tray. Refill the paper or remove the paper and load it again. If this error appears while receiving a fax, load paper to restart printing. If you were coping or printing reports, load paper and try again. A poor quality phone line resulted in a communications error. Try the call again. You have requested a polling call from another party, but the other fax machine is not in Poll Waiting mode. Verify the other parties polling setup. The print head has overheated. Wait 30 minutes for it to cool. COVER OPEN PLS CLOSE COVER The cover is not completely closed. Close the cover. DISCONNECTED The other party has disconnected during a call or fax. MACHINE ERROR XX CALL BROTHER CS The fax machine has a mechanical problem. Contact Brother Customer Service for assistance. (See Brother Numbers, page i.) NO RESPONSE/BUSY The number you called does not answer or is busy. You may also have reached a number not connected to a fax. Check the number and call again. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 2