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Brother International MFC-290C Users Manual - English - Page 111

Telephone Line or Connections, Receiving Faxes, Sending Faxes - maintenance mode

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Troubleshooting and Routine Maintenance Telephone Line or Connections Difficulty Dialing does not work. (No dial tone) The machine does not answer when called. Suggestions Check that the machine is plugged in and switched on. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Change Tone/Pulse setting. (See Quick Setup Guide.) Send a fax manually and wait to hear the fax receiving tones before you press Black Start or Color Start. (See Sending a fax manually on page 31.) Make sure the machine is in the correct receiving mode for your setup. (See Choose the correct Receive Mode on page 33.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check that the telephone cord is plugged into the telephone wall jack and the LINE jack of the machine. If there is no ringing when you call your machine, ask your telephone company to check the line. Receiving Faxes Difficulty Cannot receive a fax Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure the machine is in the correct receiving mode for your setup. (See Choose the correct Receive Mode on page 33.) If you often have interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference on page 100.) Sending Faxes Difficulty Cannot send a fax Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure that the Fax key is illuminated. (See Entering Fax mode on page 26.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 54.) Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NG' on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See B Telephone line interference on page 100.) Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 113.) Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning the scanner on page 113.) 97

Section	Page
USER’S GUIDE MFC-290C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)	8
Table of Contents	9
Section I: General	15
1 General Information	16
Using the documentation	16
Symbols and conventions used in the documentation	16
Accessing the Software User’s Guide	16
Viewing Documentation	16
Viewing Documentation (For Windows®)	16
How to find Scanning instructions	17
Viewing Documentation (For Macintosh®)	18
How to find Scanning instructions	18
Accessing Brother Support (For Windows®)	19
Control panel overview	20
2 Loading paper and documents	22
Loading paper and other print media	22
Loading envelopes and post cards	24
About envelopes	24
Removing small printouts from the machine	25
Printable area	26
Acceptable paper and other print media	27
Recommended print media	27
Handling and using print media	28
Paper capacity of the output paper tray	28
Choosing the right media	29
Paper type and size for each operation	29
Paper weight, thickness and capacity	30
Loading documents	31
Using the ADF	31
Recommended environment	31
Document Sizes Supported	31
How to load documents	31
Using the scanner glass	31
Document Sizes Supported	31
How to load documents	32
Scannable area	32
3 General setup	33
On/Off key	33
Turning the machine off	33
Turning the machine on	33
Power Off setting	33
Mode Timer	34
Paper settings	34
Paper Type	34
Paper Size	34
Volume Settings	35
Ring Volume	35
Setting the Ring Volume from the menu	35
Beeper Volume	35
Speaker Volume	35
Automatic Daylight Savings Time	36
LCD display	36
LCD Contrast	36
Sleep Mode	36
4 Security features	37
TX Lock	37
Setting and changing the TX Lock password	37
Setting up the password	37
Changing the password	37
Turning TX Lock on/off	38
Turning TX Lock on	38
Turning TX Lock off	38
Section II: Fax	39
5 Sending a Fax	40
Entering Fax mode	40
Faxing from the ADF	40
Faxing from the scanner glass	40
Faxing A4 size documents from the scanner glass	41
Color fax transmission	41
Canceling a fax in progress	41
Broadcasting (Black & White only)	41
Canceling a Broadcast in progress	42
Additional sending operations	42
Sending faxes using multiple settings	42
Contrast	43
Changing fax resolution	43
To change the fax resolution for the next fax	43
To change the default fax resolution	43
Dual access (Black & White only)	44
Real time transmission	44
Sending in real time for all faxes	44
Sending in real time for the next fax only	44
Overseas Mode	45
Checking and canceling waiting jobs	45
Sending a fax manually	45
Sending a fax at the end of a conversation	46
Out of Memory message	46
6 Receiving a Fax	47
Choose the correct Receive Mode	47
Choosing the Receive Mode	47
Using receive modes	49
Fax only	49
Fax/Tel	49
Manual	49
External TAD	49
Receive mode settings	50
Ring Delay	50
F/T Ring Time (Fax/Tel mode only)	50
Easy Receive	51
If Easy Receive is On:	51
If Easy Receive is Off:	51
Additional receiving operations	51
Printing a reduced incoming fax	51
Receiving a fax at the end of a conversation	51
Receiving faxes into memory when the paper tray is empty (Black & White only)	52
7 Telephone Services and External devices	53
Voice Operations	53
Tone or pulse (Canada only)	53
Fax/Tel mode when the power key is on	53
Fax/Tel mode when the power key is off	53
Telephone services	54
Voice Mail	54
Distinctive Ring	55
What does your telephone company's ‘Distinctive Ring’ do?	55
What does Brother's ‘Distinctive Ring’ do?	55
Do you have Voice Mail?	55
Before you choose the ring pattern to register	56
Registering the Distinctive Ring pattern	56
Turning off Distinctive Ring	56
Caller ID	57
Viewing the Caller ID List	57
Printing Caller ID List	57
Connecting an external TAD (telephone answering device)	58
Connections	59
Recording an outgoing message (OGM) on an external TAD	59
Special line considerations	60
Roll over telephone lines	60
Two-line telephone system	60
Converting telephone wall outlets	60
Installing machine, external two-line TAD and two-line telephone	60
Multi-line connections (PBX)	61
External and extension telephones	62
Connecting an external or extension telephone	62
Using external and extension telephones	62
Using extension telephones:	62
Using an external telephone (connected to the EXT. jack of the machine):	62
If you answer a call and no one is on the line:	62
Using a non-Brother cordless external telephone	63
Using remote codes	63
Fax Receive Code	63
Telephone Answer Code	63
Changing the remote codes	63
8 Dialing and storing numbers	64
How to Dial	64
Manual dialing	64
Speed Dialing	64
Search	64
Fax Redial	64
Storing numbers	65
Storing a pause	65
Storing Speed Dial numbers	65
Changing Speed Dial numbers	65
Setting up groups for broadcasting	66
Dialing access codes and credit card numbers	66
9 Printing Reports	67
Fax reports	67
Transmission Verification Report	67
Fax Journal (activity report)	67
Reports	68
How to print a report	68
Section III: Copy	69
10 Making copies	70
How to copy	70
Entering Copy mode	70
Making a single copy	70
Making multiple copies	70
Stop copying	70
Copy options	71
Changing copy quality	72
Enlarging or reducing the image copied	72
Making N in 1 copies or a poster (Page Layout)	73
Important	73
Sorting copies using the ADF (Black & White only)	75
Adjusting Brightness and Contrast	75
Brightness	75
Contrast	76
Paper options	76
Paper Type	76
Paper Size	76
Section IV: Walk-up Photo Printing	77
11 PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive	78
PhotoCapture Center® Operations	78
Printing from a memory card or USB Flash memory drive without a PC	78
Scanning to a memory card or USB Flash memory drive without a PC	78
Using PhotoCapture Center® from your computer	78
Using a memory card or USB Flash memory drive	78
Memory cards or a USB Flash memory drive folder structure	79
Getting started	80
How to print from a memory card or USB Flash memory drive	81
Print Index (Thumbnails)	81
Printing Photos	82
DPOF printing	83
PhotoCapture Center® print settings	84
Print quality	84
Paper Options	84
Paper Type	84
Paper Size	84
Print Size	85
Adjusting Brightness and Contrast and Color	85
Brightness	85
Contrast	85
Cropping	85
Borderless printing	86
Print Date	86
Scan to a memory card or USB Flash memory drive	86
Changing the image quality	87
Changing the black & white file format	87
Changing the color file format	87
Understanding the Error Messages	88
12 Printing photos from a camera	89
Printing photos directly from a PictBridge camera	89
PictBridge requirements	89
Setting your digital camera	89
Printing Images	90
DPOF printing	90
Printing photos directly from a digital camera (without PictBridge)	91
Printing Images	91
Understanding the Error Messages	92
Section V: Software	93
13 Software features	94
Section VI: Appendixes	95
A Safety and Legal	96
Choosing a location	96
To use the machine safely	97
Important safety instructions	102
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.)	103
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	104
Industry Canada Compliance Statement (Canada only)	105
International ENERGY STAR® Compliance Statement	105
Legal limitations for copying	106
Trademarks	107
B Troubleshooting and Routine Maintenance	108
Troubleshooting	108
If you are having difficulty with your machine	108
Dial Tone	114
Telephone line interference	114
Error and maintenance messages	115
Transferring your faxes or Fax Journal report	120
Transferring faxes to another fax machine	120
Transferring Fax Journal report to another fax machine	120
Document jam	120
Document is jammed in the top of the ADF unit	120
Document is jammed inside the ADF unit	121
Printer jam or paper jam	121
Routine maintenance	124
Replacing the ink cartridges	124
Cleaning the outside of the machine	126
Cleaning the scanner	127
Cleaning the machine printer platen	128
Cleaning the paper pick-up roller	128
Cleaning the print head	129
Checking the print quality	129
Checking the print alignment	130
Checking the ink volume	131
Machine Information	131
Checking the serial number	131
Packing and shipping the machine	132
C Menu and Features	134
On-screen programming	134
Menu table	134
Memory storage	134
Menu keys	134
Menu Table	136
Entering Text	143
D Specifications	144
General	144
Print media	146
Fax	147
Copy	149
PhotoCapture Center®	150
PictBridge	151
Scanner	152
Printer	153
Interfaces	154
Computer requirements	155
Consumable items	156
E Glossary	157
Index	161

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

Telephone Line or Connections

Difficulty

Suggestions

Dialing does not work. (No dial

tone)

Check that the machine is plugged in and switched on.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Change

Tone/Pulse setting. (See

Quick Setup Guide

Send a fax manually and wait to hear the fax receiving tones before you press

Black Start

Color Start

. (See

Sending a fax manually

on page 31.)

The machine does not answer

when called.

Make sure the machine is in the correct receiving mode for your setup. (See

Choose the correct Receive Mode

on page 33.) Check for a dial tone. If possible,

call your machine to hear it answer. If there is still no answer, check that the

telephone cord is plugged into the telephone wall jack and the LINE jack of the

machine. If there is no ringing when you call your machine, ask your telephone

company to check the line.

Receiving Faxes

Difficulty

Suggestions

Cannot receive a fax

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure the machine is in the correct receiving mode for your setup. (See

Choose the correct Receive Mode

on page 33.)

If you often have interference on the telephone line, try changing the menu setting

of Compatibility to

Basic(for VoIP)

. (See

Telephone line interference

on page 100.)

Sending Faxes

Difficulty

Suggestions

Cannot send a fax

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure that the Fax

key is illuminated. (See

Entering Fax mode

on page 26.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See

Reports

on page 54.)

Transmission Verification Report

says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get ‘Result:NG’ on the Transmission

Verification Report, your machine may be out of memory. If the problem continues,

ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the menu setting of Compatibility to

Basic(for VoIP)

. (See

Telephone line interference

on page 100.)

Poor fax send quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

on page 113.)

Vertical black lines when sending.

If the copy you made shows the same problem, clean the scanner. (See

Cleaning

the scanner

on page 113.)