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Brother International MFC-7360N Users Manual - English - Page 100

Receiving Faxes continued

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Receiving Faxes (continued) Difficulties Cannot receive a fax. (continued) Suggestions Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the ring delay setting:  If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to 1 ring. (See Ring Delay on page 30.)  If the answer mode is set to External TAD, reduce the number of rings programmed on your answering machine to 2.  If the answer mode is set to Manual, DO NOT adjust the ring delay setting. Have someone send you a test fax:  If you received the test fax successfully, your machine is operating properly. Remember to reset your ring delay or answering machine setting back to your original setting. If receiving problems recur after resetting the ring delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.  If you were not able to receive the fax, then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) on page 35.) 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine's LINE jack. 2 Remove the protective cap from your Brother machine's EXT jack, and then plug the telephone line cord from your answering machine into the EXT jack. 3 Set your answering machine to answer within 4 rings. If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings. 4 Record the outgoing message on your answering machine.  Record five seconds of silence at the beginning of your outgoing message.  Limit your speaking to 20 seconds.  End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: "After the beep, leave a message or press l51 and Start to send a fax." 5 Set your answering machine to answer calls. 6 Set your Brother machine's Receive Mode to External TAD. (See Receive Mode settings on page 30.) Make sure your Brother machine's Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Easy Receive on page 31.) If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference on page 91.) (For MFC-7860DW) Contact your administrator to check your Secure Function Lock Settings. 84

Section	Page
BASIC USER’S GUIDE MFC-7360N/MFC-7460DN/MFC-7860DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
User’s Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
2 Loading paper	25
Loading paper and print media	25
Loading paper in the standard paper tray	25
Printing on plain paper, thin paper or recycled paper from the standard paper tray	25
Loading paper in the manual feed slot	27
Printing on plain paper, thin paper or recycled paper from the manual feed slot	27
Printing on thick paper, bond paper, labels and envelopes	29
Unscannable and unprintable areas	32
Paper settings	33
Paper Type	33
Paper Size	33
Acceptable paper and other print media	33
Recommended paper and print media	33
Type and size of paper	34
The name for the paper trays in the printer driver in this Guide are as follows:	34
Paper capacity of the paper trays	34
Recommended paper specifications	34
Handling and using special paper	35
Types of paper to avoid	35
Envelopes	36
Types of envelopes to avoid	36
Labels	37
Types of labels to avoid	37
3 Loading documents	38
How to load documents	38
Using the automatic document feeder (ADF)	38
Document Sizes Supported	38
How to load documents	38
Using the scanner glass	39
Document Sizes Supported	39
How to load documents	39
4 Sending a fax	41
How to send a fax	41
Faxing A4 size documents from the scanner glass	42
Canceling a fax in progress	42
Transmission verification report	42
5 Receiving a fax	43
Receive modes	43
Choose the correct Receive Mode	43
Using receive modes	45
Fax Only	45
Fax/Tel	45
Manual	45
External TAD	45
Receive Mode settings	46
Ring Delay	46
F/T Ring Time (Fax/Tel mode only)	46
Easy Receive	47
If Easy Receive is On:	47
If Easy Receive is Off:	47
6 Telephone services and external devices	48
Telephone line services	48
Voice Mail	48
Distinctive Ring	48
What does your telephone company’s ‘Distinctive Ring’ do?	49
What does Brother’s ‘Distinctive Ring’ do?	49
Do you have Voice Mail?	49
Before you choose the ring pattern to register	49
Registering the Distinctive Ring pattern Very important!	50
Turning off Distinctive Ring	50
Connecting an external TAD (telephone answering device)	51
Connections	51
Recording an outgoing message (OGM)	52
Multi-line connections (PBX)	52
External and extension telephones	52
Connecting an external or extension telephone	52
Using external and extension telephones	53
Using extension telephones	53
Using an external telephone (Connected to the EXT. jack of the machine)	53
If you answer a call and no one is on the line:	53
Using a non-Brother cordless external handset	53
Using Remote Codes	54
Fax Receive Code	54
Telephone Answer Code	54
Changing the Remote Codes	54
7 Dialing and storing numbers	55
How to dial	55
Manual dialing	55
One touch dialing	55
Speed Dialing	55
Search	56
Fax redial	56
Storing numbers	56
One Touch and Speed Dial Options	57
Storing a pause	58
Storing One Touch Dial numbers	58
Storing Speed Dial numbers	60
Changing One Touch and Speed Dial numbers	62
Deleting One Touch and Speed Dial numbers	63
8 Making copies	64
How to copy	64
Stop copying	64
Copy settings	64
9 How to print from a computer	65
Printing a document	65
10 How to scan to a computer	66
Scanning a document	66
Scanning using the scan key	66
Scanning using a scanner driver	67
A Routine maintenance	68
Replacing the consumable items	68
Replacing the toner cartridge	69
Toner Low	69
Replace Toner	69
Toner Ended	69
Replacing the toner cartridge	69
Cleaning the corona wire	74
Replacing the drum unit	75
Drum Error	76
Replace Drum	76
Drum Stop	76
Replacing the drum unit	76
Resetting the drum counter	79
B Troubleshooting	80
Error and maintenance messages	80
Transferring your faxes or Fax Journal report	85
Transferring faxes to another fax machine	85
Transferring faxes to your PC	85
Transferring Fax Journal report to another fax machine	85
Document Jams	86
Document is jammed in the top of the ADF unit	86
Document is jammed under the document cover	86
Removing small documents jammed in the ADF	87
Document is jammed at the output tray	87
Paper Jams	88
Paper is jammed in the standard paper tray	88
Paper is jammed at the back of the machine	89
Paper is jammed inside the machine	91
Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW)	96
If you are having difficulty with your machine	98
Setting Dial Tone detection	107
Telephone line interference	107
Improving the print quality	108
Machine Information	118
Checking the Serial Number	118
Reset functions	118
How to reset the machine	119
C Menu and features	120
On-screen programming	120
Menu table	120
How to access the menu mode	120
Menu table	121
Entering text	138
D Specifications	140
General	140
Document Size	142
Print media	143
Fax	144
Copy	145
Scanner	146
Printer	147
Interfaces	148
Computer requirements	149
Consumable items	151
Network (LAN)	152
Index	153

Match case Limit results 1 per page

Cannot receive a fax.

(continued)

Another device or service at your location may be answering the call before your

Brother machine answers. To test this, lower the ring delay setting:



If the answer mode is set to

Fax Only

Fax/Tel

, reduce the ring delay to

1 ring. (See

Ring Delay

on page 30.)



If the answer mode is set to

External TAD

, reduce the number of rings

programmed on your answering machine to 2.



If the answer mode is set to

Manual

, DO NOT adjust the ring delay setting.

Have someone send you a test fax:



If you received the test fax successfully, your machine is operating properly.

Remember to reset your ring delay or answering machine setting back to your

original setting. If receiving problems recur after resetting the ring delay, then

a person, device, or subscriber service is answering the fax call before the

machine has a chance to answer.



If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem

with your fax line.

If you are using a telephone answering machine (

External TAD

mode) on the

same line as the Brother machine, make sure your answering machine is set up

correctly. (See

Connecting an external TAD (telephone answering device)

on page 35.)

Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

Remove the protective cap from your Brother machine’s EXT jack, and then

plug the telephone line cord from your answering machine into the EXT jack.

Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your

answering machine to answer within 2 or 3 rings.

Record the outgoing message on your answering machine.



Record five seconds of silence at the beginning of your outgoing

message.



Limit your speaking to 20 seconds.



End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example:

“

After the beep, leave a message or

press

and Start to send a fax.

”

Set your answering machine to answer calls.

Set your Brother machine

’

s Receive Mode to

External TAD

. (See

Receive

Mode settings

on page 30.)

Make sure your Brother machine's Easy Receive feature is turned On. Easy

Receive is a feature that allows you to receive a fax even if you have answered

the call on an external or extension telephone. (See

Easy Receive

on page 31.)

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to

Basic(for VoIP)

. (See

Telephone line interference

on page 91.)

(For MFC-7860DW)

Contact your administrator to check your Secure Function Lock Settings.

Receiving Faxes (continued)

Difficulties

Suggestions