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Brother International MFC-7360N Users Manual - English - Page 102

Menu access difficulties, Copy difficulties, Printing difficulties, Use Printer Offline - scanner check connection

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Menu access difficulties Difficulties The machine beeps when you try to access the Setup Receive and Setup Send menus. Suggestions If FAX is not illuminated, press it to turn on Fax mode. The Setup Receive settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available only when the machine is in Fax mode. Copy difficulties Difficulties Cannot make a copy. Vertical black line appears in copies. Copies are blank. Suggestions  Make sure that COPY is illuminated. (See How to copy on page 48.)  (For MFC-7860DW) Contact your administrator to check your Secure Function Lock Settings. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner in Appendix A of the Advanced User's Guide and Cleaning the corona wire on page 58.) Make sure you are loading the document properly. (See Using the automatic document feeder (ADF) on page 22 or Using the scanner glass on page 23.) Printing difficulties Difficulties No printout. Suggestions  Check that the machine is plugged in and the power switch is turned on.  Check that the toner cartridge and drum unit are installed properly. (See Replacing the drum unit on page 59.)  Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.)  Check that the correct printer driver has been installed and chosen.  Check to see if the LCD is showing an error message. (See Error and maintenance messages on page 64.)  Check that the machine is online: (Windows® 7 and Windows Server® 2008 R2) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows Vista®) Click the Start button, Control Panel, Hardware and Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® XP and Windows Server® 2003/2008) Click the Start button and choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000) Click the Start button and choose Settings and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.  (For MFC-7860DW) Contact your administrator to check your Secure Function Lock settings. 86

Section	Page
BASIC USER’S GUIDE MFC-7360N/MFC-7460DN/MFC-7860DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
User’s Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
2 Loading paper	25
Loading paper and print media	25
Loading paper in the standard paper tray	25
Printing on plain paper, thin paper or recycled paper from the standard paper tray	25
Loading paper in the manual feed slot	27
Printing on plain paper, thin paper or recycled paper from the manual feed slot	27
Printing on thick paper, bond paper, labels and envelopes	29
Unscannable and unprintable areas	32
Paper settings	33
Paper Type	33
Paper Size	33
Acceptable paper and other print media	33
Recommended paper and print media	33
Type and size of paper	34
The name for the paper trays in the printer driver in this Guide are as follows:	34
Paper capacity of the paper trays	34
Recommended paper specifications	34
Handling and using special paper	35
Types of paper to avoid	35
Envelopes	36
Types of envelopes to avoid	36
Labels	37
Types of labels to avoid	37
3 Loading documents	38
How to load documents	38
Using the automatic document feeder (ADF)	38
Document Sizes Supported	38
How to load documents	38
Using the scanner glass	39
Document Sizes Supported	39
How to load documents	39
4 Sending a fax	41
How to send a fax	41
Faxing A4 size documents from the scanner glass	42
Canceling a fax in progress	42
Transmission verification report	42
5 Receiving a fax	43
Receive modes	43
Choose the correct Receive Mode	43
Using receive modes	45
Fax Only	45
Fax/Tel	45
Manual	45
External TAD	45
Receive Mode settings	46
Ring Delay	46
F/T Ring Time (Fax/Tel mode only)	46
Easy Receive	47
If Easy Receive is On:	47
If Easy Receive is Off:	47
6 Telephone services and external devices	48
Telephone line services	48
Voice Mail	48
Distinctive Ring	48
What does your telephone company’s ‘Distinctive Ring’ do?	49
What does Brother’s ‘Distinctive Ring’ do?	49
Do you have Voice Mail?	49
Before you choose the ring pattern to register	49
Registering the Distinctive Ring pattern Very important!	50
Turning off Distinctive Ring	50
Connecting an external TAD (telephone answering device)	51
Connections	51
Recording an outgoing message (OGM)	52
Multi-line connections (PBX)	52
External and extension telephones	52
Connecting an external or extension telephone	52
Using external and extension telephones	53
Using extension telephones	53
Using an external telephone (Connected to the EXT. jack of the machine)	53
If you answer a call and no one is on the line:	53
Using a non-Brother cordless external handset	53
Using Remote Codes	54
Fax Receive Code	54
Telephone Answer Code	54
Changing the Remote Codes	54
7 Dialing and storing numbers	55
How to dial	55
Manual dialing	55
One touch dialing	55
Speed Dialing	55
Search	56
Fax redial	56
Storing numbers	56
One Touch and Speed Dial Options	57
Storing a pause	58
Storing One Touch Dial numbers	58
Storing Speed Dial numbers	60
Changing One Touch and Speed Dial numbers	62
Deleting One Touch and Speed Dial numbers	63
8 Making copies	64
How to copy	64
Stop copying	64
Copy settings	64
9 How to print from a computer	65
Printing a document	65
10 How to scan to a computer	66
Scanning a document	66
Scanning using the scan key	66
Scanning using a scanner driver	67
A Routine maintenance	68
Replacing the consumable items	68
Replacing the toner cartridge	69
Toner Low	69
Replace Toner	69
Toner Ended	69
Replacing the toner cartridge	69
Cleaning the corona wire	74
Replacing the drum unit	75
Drum Error	76
Replace Drum	76
Drum Stop	76
Replacing the drum unit	76
Resetting the drum counter	79
B Troubleshooting	80
Error and maintenance messages	80
Transferring your faxes or Fax Journal report	85
Transferring faxes to another fax machine	85
Transferring faxes to your PC	85
Transferring Fax Journal report to another fax machine	85
Document Jams	86
Document is jammed in the top of the ADF unit	86
Document is jammed under the document cover	86
Removing small documents jammed in the ADF	87
Document is jammed at the output tray	87
Paper Jams	88
Paper is jammed in the standard paper tray	88
Paper is jammed at the back of the machine	89
Paper is jammed inside the machine	91
Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW)	96
If you are having difficulty with your machine	98
Setting Dial Tone detection	107
Telephone line interference	107
Improving the print quality	108
Machine Information	118
Checking the Serial Number	118
Reset functions	118
How to reset the machine	119
C Menu and features	120
On-screen programming	120
Menu table	120
How to access the menu mode	120
Menu table	121
Entering text	138
D Specifications	140
General	140
Document Size	142
Print media	143
Fax	144
Copy	145
Scanner	146
Printer	147
Interfaces	148
Computer requirements	149
Consumable items	151
Network (LAN)	152
Index	153

Match case Limit results 1 per page

Menu access difficulties

Difficulties

Suggestions

The machine beeps when you try to

access the Setup Receive and

Setup Send menus.

FAX

is not illuminated, press it to turn on Fax mode. The Setup Receive

settings (

) and Setup Send settings (

) are available only

when the machine is in Fax mode.

Copy difficulties

Difficulties

Suggestions

Cannot make a copy.



Make sure that

COPY

is illuminated. (See

How to copy

on page 48.)



(For MFC-7860DW)

Contact your administrator to check your Secure Function Lock Settings.

Vertical black line appears in

copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wire is dirty. (See

Cleaning the scanner

Appendix A

the

Advanced User's Guide

and

Cleaning the corona wire

on page 58.)

Copies are blank.

Make sure you are loading the document properly. (See

Using the automatic

document feeder (ADF)

on page 22 or

Using the scanner glass

on page 23.)

Printing difficulties

Difficulties

Suggestions

No printout.



Check that the machine is plugged in and the power switch is turned on.



Check that the toner cartridge and drum unit are installed properly. (See

Replacing the drum unit

on page 59.)



Check the interface cable connection on both the machine and your computer.

(See the

Quick Setup Guide



Check that the correct printer driver has been installed and chosen.



Check to see if the LCD is showing an error message. (See

Error and

maintenance messages

on page 64.)



Check that the machine is online:

(Windows

7 and Windows Server

2008 R2) Click the

Start

button and

Devices and Printers

. Right-click

Brother MFC-XXXX Printer

. Make sure

that

Use Printer Offline

is unchecked.

(Windows Vista

) Click the

Start

button,

Control Panel

Hardware and

Sound

, and then

Printers

. Right-click

Brother MFC-XXXX Printer

. Make

sure that

Use Printer Offline

is unchecked.

(Windows

XP and Windows Server

2003/2008) Click the

Start

button and

choose

Printers and Faxes

. Right-click

Brother MFC-XXXX Printer

. Make

sure that

Use Printer Offline

is unchecked.

(Windows

2000) Click the

Start

button and choose

Settings

and then

Printers

. Right-click

Brother MFC-XXXX Printer

. Make sure that

Use

Printer Offline

is unchecked.



(For MFC-7860DW)

Contact your administrator to check your Secure Function Lock settings.