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Brother International MFC-7360N Users Manual - English - Page 81

Stop/Exit, Start, Error Message, Cause, Action, Cover is Open, Disconnected, Document Jam - troubleshooting

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Troubleshooting Error Message Cause Action Cover is Open The front cover is not completely Close the front cover of the machine. closed. Cover is Open The ADF cover is not completely Close the ADF cover of the machine. closed. The ADF is open while loading a Close the ADF cover of the machine, then document. press Stop/Exit. Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover of the machine.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start. Disconnected The other person or other Try to send or receive again. person's fax machine stopped the call. Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long. See Document is jammed in the top of the ADF unit on page 70 or Using the automatic document feeder (ADF) on page 22. DR Mode in Use Drum Error The machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. The corona wire on the drum unit needs to be cleaned. Set Distinctive Ring to Off. (See Turning off Distinctive Ring on page 34.) Clean the corona wire on the drum unit. (See Cleaning the corona wire on page 58.) Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the drum unit on page 59.) Duplex Disabled The duplex tray is removed or is Carefully put the duplex tray into the not properly installed. machine until it clicks into place. The back of the machine is not closed completely. Close the back cover of the machine. EL Error Fuser Error The machine has a mechanical Open the front cover and close it again. problem. B The temperature of the fuser unit (For MFC-7360N and MFC-7460DN ) does not rise to a specified Received fax messages still in memory will temperature within the specified be lost when the machine is turned off. See time. Transferring your faxes or Fax Journal The fuser unit is too hot. report on page 69 before disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. (For MFC-7860DW) Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. 65

Section	Page
BASIC USER’S GUIDE MFC-7360N/MFC-7460DN/MFC-7860DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
User’s Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
2 Loading paper	25
Loading paper and print media	25
Loading paper in the standard paper tray	25
Printing on plain paper, thin paper or recycled paper from the standard paper tray	25
Loading paper in the manual feed slot	27
Printing on plain paper, thin paper or recycled paper from the manual feed slot	27
Printing on thick paper, bond paper, labels and envelopes	29
Unscannable and unprintable areas	32
Paper settings	33
Paper Type	33
Paper Size	33
Acceptable paper and other print media	33
Recommended paper and print media	33
Type and size of paper	34
The name for the paper trays in the printer driver in this Guide are as follows:	34
Paper capacity of the paper trays	34
Recommended paper specifications	34
Handling and using special paper	35
Types of paper to avoid	35
Envelopes	36
Types of envelopes to avoid	36
Labels	37
Types of labels to avoid	37
3 Loading documents	38
How to load documents	38
Using the automatic document feeder (ADF)	38
Document Sizes Supported	38
How to load documents	38
Using the scanner glass	39
Document Sizes Supported	39
How to load documents	39
4 Sending a fax	41
How to send a fax	41
Faxing A4 size documents from the scanner glass	42
Canceling a fax in progress	42
Transmission verification report	42
5 Receiving a fax	43
Receive modes	43
Choose the correct Receive Mode	43
Using receive modes	45
Fax Only	45
Fax/Tel	45
Manual	45
External TAD	45
Receive Mode settings	46
Ring Delay	46
F/T Ring Time (Fax/Tel mode only)	46
Easy Receive	47
If Easy Receive is On:	47
If Easy Receive is Off:	47
6 Telephone services and external devices	48
Telephone line services	48
Voice Mail	48
Distinctive Ring	48
What does your telephone company’s ‘Distinctive Ring’ do?	49
What does Brother’s ‘Distinctive Ring’ do?	49
Do you have Voice Mail?	49
Before you choose the ring pattern to register	49
Registering the Distinctive Ring pattern Very important!	50
Turning off Distinctive Ring	50
Connecting an external TAD (telephone answering device)	51
Connections	51
Recording an outgoing message (OGM)	52
Multi-line connections (PBX)	52
External and extension telephones	52
Connecting an external or extension telephone	52
Using external and extension telephones	53
Using extension telephones	53
Using an external telephone (Connected to the EXT. jack of the machine)	53
If you answer a call and no one is on the line:	53
Using a non-Brother cordless external handset	53
Using Remote Codes	54
Fax Receive Code	54
Telephone Answer Code	54
Changing the Remote Codes	54
7 Dialing and storing numbers	55
How to dial	55
Manual dialing	55
One touch dialing	55
Speed Dialing	55
Search	56
Fax redial	56
Storing numbers	56
One Touch and Speed Dial Options	57
Storing a pause	58
Storing One Touch Dial numbers	58
Storing Speed Dial numbers	60
Changing One Touch and Speed Dial numbers	62
Deleting One Touch and Speed Dial numbers	63
8 Making copies	64
How to copy	64
Stop copying	64
Copy settings	64
9 How to print from a computer	65
Printing a document	65
10 How to scan to a computer	66
Scanning a document	66
Scanning using the scan key	66
Scanning using a scanner driver	67
A Routine maintenance	68
Replacing the consumable items	68
Replacing the toner cartridge	69
Toner Low	69
Replace Toner	69
Toner Ended	69
Replacing the toner cartridge	69
Cleaning the corona wire	74
Replacing the drum unit	75
Drum Error	76
Replace Drum	76
Drum Stop	76
Replacing the drum unit	76
Resetting the drum counter	79
B Troubleshooting	80
Error and maintenance messages	80
Transferring your faxes or Fax Journal report	85
Transferring faxes to another fax machine	85
Transferring faxes to your PC	85
Transferring Fax Journal report to another fax machine	85
Document Jams	86
Document is jammed in the top of the ADF unit	86
Document is jammed under the document cover	86
Removing small documents jammed in the ADF	87
Document is jammed at the output tray	87
Paper Jams	88
Paper is jammed in the standard paper tray	88
Paper is jammed at the back of the machine	89
Paper is jammed inside the machine	91
Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW)	96
If you are having difficulty with your machine	98
Setting Dial Tone detection	107
Telephone line interference	107
Improving the print quality	108
Machine Information	118
Checking the Serial Number	118
Reset functions	118
How to reset the machine	119
C Menu and features	120
On-screen programming	120
Menu table	120
How to access the menu mode	120
Menu table	121
Entering text	138
D Specifications	140
General	140
Document Size	142
Print media	143
Fax	144
Copy	145
Scanner	146
Printer	147
Interfaces	148
Computer requirements	149
Consumable items	151
Network (LAN)	152
Index	153

Match case Limit results 1 per page

Troubleshooting

Cover is Open

The front cover is not completely

closed.

Close the front cover of the machine.

Cover is Open

The ADF cover is not completely

closed.

Close the ADF cover of the machine.

The ADF is open while loading a

document.

Close the ADF cover of the machine, then

press

Stop/Exit

Cover is Open

The fuser cover is not completely

closed or paper was jammed in

the back of the machine when

you turned on the power.



Close the fuser cover of the machine.



Make sure paper is not jammed inside

the back of the machine, and then close

the fuser cover and press

Start

Disconnected

The other person or other

person’s fax machine stopped the

call.

Try to send or receive again.

Document Jam

The document was not inserted

or fed properly, or the document

scanned from the ADF was too

long.

See

Document is jammed in the top of the

ADF unit

on page 70 or

Using the automatic

document feeder (ADF)

on page 22.

DR Mode in Use

The machine is set to Distinctive

Ring mode. You cannot change

the Receive Mode from Manual to

another mode.

Set Distinctive Ring to

Off

. (See

Turning off

Distinctive Ring

on page 34.)

Drum Error

The corona wire on the drum unit

needs to be cleaned.

Clean the corona wire on the drum unit.

(See

Cleaning the corona wire

on page 58.)

Drum Stop

It is time to replace the drum unit.

Replace the drum unit. (See

Replacing the

drum unit

on page 59.)

Duplex Disabled

The duplex tray is removed or is

not properly installed.

Carefully put the duplex tray into the

machine until it clicks into place.

The back of the machine is not

closed completely.

Close the back cover of the machine.

EL Error

The machine has a mechanical

problem.

Open the front cover and close it again.

Fuser Error

The temperature of the fuser unit

does not rise to a specified

temperature within the specified

time.

(For MFC-7360N and MFC-7460DN )

Received fax messages still in memory will

be lost when the machine is turned off. See

Transferring your faxes or Fax Journal

report

on page 69 before disconnecting the

machine so you will not lose any important

messages. Then, turn the power switch off,

wait a few seconds, and then turn it on

again. Leave the machine for 15 minutes

with the power on.

(For MFC-7860DW)

Turn the power switch off, wait a few

seconds, and then turn it on again. Leave

the machine for 15 minutes with the power

on.

The fuser unit is too hot.

Error Message

Cause

Action