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Brother International MFC-7860DW Users Manual - English - Page 101

Sending faxes, Handling incoming calls, Difficulties, Suggestions, Stop/Exit, For Example - black line

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Troubleshooting Sending faxes Difficulties Poor sending quality. Transmission Verification Report says RESULT:NG. Sent faxes are blank. Vertical black lines when sending. Cannot send a fax. Suggestions Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner in Appendix A of the Advanced User's Guide.) There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC-Fax message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off fax storage (see Changing Remote Fax Options in Chapter 4 of the Advanced User's Guide), print fax messages in memory (see Printing a fax from the memory in Chapter 4 of the Advanced User's Guide) or cancel a delayed fax or polling job (see Checking and canceling waiting jobs in Chapter 3 of the Advanced User's Guide). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference on page 91.) Make sure you are loading the document properly. (See Loading documents on page 22.) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. (See Cleaning the scanner in Appendix A of the Advanced User's Guide.) (For MFC-7860DW) Contact your administrator to check your Secure Function Lock Settings. Handling incoming calls Difficulties Suggestions The machine 'hears' a voice as a CNG tone. If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive on page 31.) Sending a fax call to the machine. If you answered on an external or extension telephone, press your Fax Receive Code (default setting is l51). When your machine answers, hang up. B Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. 85

Section	Page
BASIC USER’S GUIDE MFC-7360N/MFC-7460DN/MFC-7860DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
User’s Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
2 Loading paper	25
Loading paper and print media	25
Loading paper in the standard paper tray	25
Printing on plain paper, thin paper or recycled paper from the standard paper tray	25
Loading paper in the manual feed slot	27
Printing on plain paper, thin paper or recycled paper from the manual feed slot	27
Printing on thick paper, bond paper, labels and envelopes	29
Unscannable and unprintable areas	32
Paper settings	33
Paper Type	33
Paper Size	33
Acceptable paper and other print media	33
Recommended paper and print media	33
Type and size of paper	34
The name for the paper trays in the printer driver in this Guide are as follows:	34
Paper capacity of the paper trays	34
Recommended paper specifications	34
Handling and using special paper	35
Types of paper to avoid	35
Envelopes	36
Types of envelopes to avoid	36
Labels	37
Types of labels to avoid	37
3 Loading documents	38
How to load documents	38
Using the automatic document feeder (ADF)	38
Document Sizes Supported	38
How to load documents	38
Using the scanner glass	39
Document Sizes Supported	39
How to load documents	39
4 Sending a fax	41
How to send a fax	41
Faxing A4 size documents from the scanner glass	42
Canceling a fax in progress	42
Transmission verification report	42
5 Receiving a fax	43
Receive modes	43
Choose the correct Receive Mode	43
Using receive modes	45
Fax Only	45
Fax/Tel	45
Manual	45
External TAD	45
Receive Mode settings	46
Ring Delay	46
F/T Ring Time (Fax/Tel mode only)	46
Easy Receive	47
If Easy Receive is On:	47
If Easy Receive is Off:	47
6 Telephone services and external devices	48
Telephone line services	48
Voice Mail	48
Distinctive Ring	48
What does your telephone company’s ‘Distinctive Ring’ do?	49
What does Brother’s ‘Distinctive Ring’ do?	49
Do you have Voice Mail?	49
Before you choose the ring pattern to register	49
Registering the Distinctive Ring pattern Very important!	50
Turning off Distinctive Ring	50
Connecting an external TAD (telephone answering device)	51
Connections	51
Recording an outgoing message (OGM)	52
Multi-line connections (PBX)	52
External and extension telephones	52
Connecting an external or extension telephone	52
Using external and extension telephones	53
Using extension telephones	53
Using an external telephone (Connected to the EXT. jack of the machine)	53
If you answer a call and no one is on the line:	53
Using a non-Brother cordless external handset	53
Using Remote Codes	54
Fax Receive Code	54
Telephone Answer Code	54
Changing the Remote Codes	54
7 Dialing and storing numbers	55
How to dial	55
Manual dialing	55
One touch dialing	55
Speed Dialing	55
Search	56
Fax redial	56
Storing numbers	56
One Touch and Speed Dial Options	57
Storing a pause	58
Storing One Touch Dial numbers	58
Storing Speed Dial numbers	60
Changing One Touch and Speed Dial numbers	62
Deleting One Touch and Speed Dial numbers	63
8 Making copies	64
How to copy	64
Stop copying	64
Copy settings	64
9 How to print from a computer	65
Printing a document	65
10 How to scan to a computer	66
Scanning a document	66
Scanning using the scan key	66
Scanning using a scanner driver	67
A Routine maintenance	68
Replacing the consumable items	68
Replacing the toner cartridge	69
Toner Low	69
Replace Toner	69
Toner Ended	69
Replacing the toner cartridge	69
Cleaning the corona wire	74
Replacing the drum unit	75
Drum Error	76
Replace Drum	76
Drum Stop	76
Replacing the drum unit	76
Resetting the drum counter	79
B Troubleshooting	80
Error and maintenance messages	80
Transferring your faxes or Fax Journal report	85
Transferring faxes to another fax machine	85
Transferring faxes to your PC	85
Transferring Fax Journal report to another fax machine	85
Document Jams	86
Document is jammed in the top of the ADF unit	86
Document is jammed under the document cover	86
Removing small documents jammed in the ADF	87
Document is jammed at the output tray	87
Paper Jams	88
Paper is jammed in the standard paper tray	88
Paper is jammed at the back of the machine	89
Paper is jammed inside the machine	91
Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW)	96
If you are having difficulty with your machine	98
Setting Dial Tone detection	107
Telephone line interference	107
Improving the print quality	108
Machine Information	118
Checking the Serial Number	118
Reset functions	118
How to reset the machine	119
C Menu and features	120
On-screen programming	120
Menu table	120
How to access the menu mode	120
Menu table	121
Entering text	138
D Specifications	140
General	140
Document Size	142
Print media	143
Fax	144
Copy	145
Scanner	146
Printer	147
Interfaces	148
Computer requirements	149
Consumable items	151
Network (LAN)	152
Index	153

Match case Limit results 1 per page

Troubleshooting

Sending faxes

Difficulties

Suggestions

Poor sending quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine’s scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

Appendix A

of the

Advanced User's Guide

Transmission Verification Report

says

RESULT

There is probably temporary noise or static on the line. Try sending the fax again.

If you are sending a PC-Fax message and get

RESULT

on the Transmission

Verification Report, your machine may be out of memory. To free up extra

memory, you can turn off fax storage (see

Changing Remote Fax Options

Chapter 4

of the

Advanced User's Guide

), print fax messages in memory (see

Printing a fax from the memory

Chapter 4

of the

Advanced User's Guide

) or

cancel a delayed fax or polling job (see

Checking and canceling waiting jobs

Chapter 3

of the

Advanced User's Guide

). If the problem continues, ask the

telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to

Basic(for VoIP)

. (See

Telephone line interference

on page 91.)

Sent faxes are blank.

Make sure you are loading the document properly. (See

Loading documents

on page 22.)

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. (See

Cleaning the scanner

Appendix A

of the

Advanced

User's Guide

Cannot send a fax.

(For MFC-7860DW)

Contact your administrator to check your Secure Function Lock Settings.

Handling incoming calls

Difficulties

Suggestions

The machine ‘hears’ a voice as a

CNG tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to Off. (See

Easy

Receive

on page 31.)

Sending a fax call to the machine.

If you answered on an external or extension telephone, press your Fax Receive

Code (default setting is

51). When your machine answers, hang up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

an answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For Example:

If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature

should help overcome this problem. This condition is related to the telephone

system industry and is common to all devices that send and receive information

on a single, shared line with custom features. If avoiding a slight interruption is

crucial to your business, a separate line with no custom features is recommended.