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Brother International MFC-7860DW Users Manual - English - Page 104

Paper handling difficulties, Print quality difficulties, Software difficulties continued, Difficulties - laser all in one

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Software difficulties (continued) Difficulties The machine does not print from Adobe® Illustrator®. Suggestions Try to reduce the print resolution. (See Basic tab in the Software User's Guide.) Paper handling difficulties Difficulties The machine does not feed paper. The LCD shows No Paper or a Paper Jam message. How do I print on envelopes? What paper can I use? There is a paper jam. Suggestions  If there is no paper, load a new stack of paper into the paper tray.  If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.  Reduce the amount of paper in the paper tray, and then try again.  Make sure that manual feed mode is not chosen in the printer driver.  Clean the paper pick-up roller. See Cleaning the paper pick-up rollers in Appendix A of the Advanced User's Guide.  If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages on page 64. You can load envelopes from the manual feed slot. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. You can use thin paper, plain paper, bond paper, recycled paper, envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 17.) You can load envelopes from the manual feed slot. Clear the jammed paper. (See Paper Jams on page 72.) Print quality difficulties Difficulties Printed pages are curled. Printed pages are smeared. Printouts are too light. Suggestions  Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray.  Make sure that you choose the Paper Type that suits the print media type you are using. (See Acceptable paper and other print media on page 17.) The Paper Type setting may be incorrect for the type of print media you are using, or the print media may be too thick or have a rough surface. (See Acceptable paper and other print media on page 17 and Basic tab in the Software User's Guide.)  If this problem occurs when making copies or printing received faxes, turn Toner Save mode to Off in the machine menu settings. (See Toner Save in Chapter 1 of the Advanced User's Guide.)  Set Toner Save mode to Off in the Advanced tab in the printer driver. (See Advanced tab in the Software User's Guide.) 88

Section	Page
BASIC USER’S GUIDE MFC-7360N/MFC-7460DN/MFC-7860DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
User’s Guides and where do I find it?	10
Table of Contents	11
1 General information	17
Using the documentation	17
Symbols and conventions used in the documentation	17
Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide	18
Viewing Documentation	18
How to find Scanning instructions	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
2 Loading paper	25
Loading paper and print media	25
Loading paper in the standard paper tray	25
Printing on plain paper, thin paper or recycled paper from the standard paper tray	25
Loading paper in the manual feed slot	27
Printing on plain paper, thin paper or recycled paper from the manual feed slot	27
Printing on thick paper, bond paper, labels and envelopes	29
Unscannable and unprintable areas	32
Paper settings	33
Paper Type	33
Paper Size	33
Acceptable paper and other print media	33
Recommended paper and print media	33
Type and size of paper	34
The name for the paper trays in the printer driver in this Guide are as follows:	34
Paper capacity of the paper trays	34
Recommended paper specifications	34
Handling and using special paper	35
Types of paper to avoid	35
Envelopes	36
Types of envelopes to avoid	36
Labels	37
Types of labels to avoid	37
3 Loading documents	38
How to load documents	38
Using the automatic document feeder (ADF)	38
Document Sizes Supported	38
How to load documents	38
Using the scanner glass	39
Document Sizes Supported	39
How to load documents	39
4 Sending a fax	41
How to send a fax	41
Faxing A4 size documents from the scanner glass	42
Canceling a fax in progress	42
Transmission verification report	42
5 Receiving a fax	43
Receive modes	43
Choose the correct Receive Mode	43
Using receive modes	45
Fax Only	45
Fax/Tel	45
Manual	45
External TAD	45
Receive Mode settings	46
Ring Delay	46
F/T Ring Time (Fax/Tel mode only)	46
Easy Receive	47
If Easy Receive is On:	47
If Easy Receive is Off:	47
6 Telephone services and external devices	48
Telephone line services	48
Voice Mail	48
Distinctive Ring	48
What does your telephone company’s ‘Distinctive Ring’ do?	49
What does Brother’s ‘Distinctive Ring’ do?	49
Do you have Voice Mail?	49
Before you choose the ring pattern to register	49
Registering the Distinctive Ring pattern Very important!	50
Turning off Distinctive Ring	50
Connecting an external TAD (telephone answering device)	51
Connections	51
Recording an outgoing message (OGM)	52
Multi-line connections (PBX)	52
External and extension telephones	52
Connecting an external or extension telephone	52
Using external and extension telephones	53
Using extension telephones	53
Using an external telephone (Connected to the EXT. jack of the machine)	53
If you answer a call and no one is on the line:	53
Using a non-Brother cordless external handset	53
Using Remote Codes	54
Fax Receive Code	54
Telephone Answer Code	54
Changing the Remote Codes	54
7 Dialing and storing numbers	55
How to dial	55
Manual dialing	55
One touch dialing	55
Speed Dialing	55
Search	56
Fax redial	56
Storing numbers	56
One Touch and Speed Dial Options	57
Storing a pause	58
Storing One Touch Dial numbers	58
Storing Speed Dial numbers	60
Changing One Touch and Speed Dial numbers	62
Deleting One Touch and Speed Dial numbers	63
8 Making copies	64
How to copy	64
Stop copying	64
Copy settings	64
9 How to print from a computer	65
Printing a document	65
10 How to scan to a computer	66
Scanning a document	66
Scanning using the scan key	66
Scanning using a scanner driver	67
A Routine maintenance	68
Replacing the consumable items	68
Replacing the toner cartridge	69
Toner Low	69
Replace Toner	69
Toner Ended	69
Replacing the toner cartridge	69
Cleaning the corona wire	74
Replacing the drum unit	75
Drum Error	76
Replace Drum	76
Drum Stop	76
Replacing the drum unit	76
Resetting the drum counter	79
B Troubleshooting	80
Error and maintenance messages	80
Transferring your faxes or Fax Journal report	85
Transferring faxes to another fax machine	85
Transferring faxes to your PC	85
Transferring Fax Journal report to another fax machine	85
Document Jams	86
Document is jammed in the top of the ADF unit	86
Document is jammed under the document cover	86
Removing small documents jammed in the ADF	87
Document is jammed at the output tray	87
Paper Jams	88
Paper is jammed in the standard paper tray	88
Paper is jammed at the back of the machine	89
Paper is jammed inside the machine	91
Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW)	96
If you are having difficulty with your machine	98
Setting Dial Tone detection	107
Telephone line interference	107
Improving the print quality	108
Machine Information	118
Checking the Serial Number	118
Reset functions	118
How to reset the machine	119
C Menu and features	120
On-screen programming	120
Menu table	120
How to access the menu mode	120
Menu table	121
Entering text	138
D Specifications	140
General	140
Document Size	142
Print media	143
Fax	144
Copy	145
Scanner	146
Printer	147
Interfaces	148
Computer requirements	149
Consumable items	151
Network (LAN)	152
Index	153

Match case Limit results 1 per page

The machine does not print from

Adobe

Illustrator

Try to reduce the print resolution. (See

Basic tab

in the

Software User’s Guide

Paper handling difficulties

Difficulties

Suggestions

The machine does not feed paper.

The LCD shows

No Paper

or a

Paper Jam message.



If there is no paper, load a new stack of paper into the paper tray.



If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the

stack over and put it back into the paper tray.



Reduce the amount of paper in the paper tray, and then try again.



Make sure that manual feed mode is not chosen in the printer driver.



Clean the paper pick-up roller. See

Cleaning the paper pick-up rollers

Appendix A

of the

Advanced User's Guide



If the LCD shows the Paper Jam message and you still have a problem, see

Error and maintenance messages

on page 64.

How do I print on envelopes?

You can load envelopes from the manual feed slot. Your application must be set

up to print the envelope size you are using. This is usually done in the Page Setup

or Document Setup menu of your application.

What paper can I use?

You can use thin paper, plain paper, bond paper, recycled paper, envelopes and

labels that are made for laser machines. (For details, see

Acceptable paper and

other print media

on page 17.)

You can load envelopes from the manual feed slot.

There is a paper jam.

Clear the jammed paper. (See

Paper Jams

on page 72.)

Print quality difficulties

Difficulties

Suggestions

Printed pages are curled.



Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the

paper tray.



Make sure that you choose the Paper Type that suits the print media type you

are using. (See

Acceptable paper and other print media

on page 17.)

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See

Acceptable

paper and other print media

on page 17 and

Basic tab

in the

Software User’s

Guide

Printouts are too light.



If this problem occurs when making copies or printing received faxes, turn

Toner Save mode to Off in the machine menu settings. (See

Toner Save

Chapter 1

of the

Advanced User's Guide



Set Toner Save mode to Off in the

Advanced

tab in the printer driver. (See

Advanced tab

in the

Software User’s Guide

Software difficulties (continued)

Difficulties

Suggestions