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Brother International MFC-9320CW Network Users Manual - English - Page 197

Troubleshooting, Overview - mfc scan problems

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14 Troubleshooting 14 Overview 14 This chapter explains how to resolve typical network problems you may encounter when using the machine. If after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com/ This chapter is divided into the following sections: „ General problems „ Network print software installation problems „ Printing problems „ Scanning and PC Fax problems „ Protocol-specific troubleshooting „ Wireless network specific troubleshooting (For MFC-9320CW) 14 186

Section	Page
NETWORK USER’S GUIDE DCP-9010CN MFC-9010CN MFC-9120CN MFC-9320CW	1
Table of Contents	6
1 Introduction	12
Overview	12
Network features	13
Network printing	13
Network scanning	13
Network PC Fax (For MFC-9120CN and MFC-9320CW)	13
Fax to Server (For MFC-9120CN and MFC-9320CW: available as a download)	13
Management utilities	13
Internet fax/scan to E-mail server (For MFC-9120CN and MFC-9320CW: available as a download)	15
Store Print Log to Network	15
Types of network connections	16
Wired network connection example	16
Peer-to-Peer printing using TCP/IP	16
Network Shared printing	17
Wireless network connection examples (For MFC-9320CW only)	18
Connected to a computer with an access point on the network (Infrastructure mode)	18
Connected to a wireless capable computer without an access point on the network (Ad-hoc mode)	18
Protocols	19
TCP/IP protocols and functionalities	19
DHCP/BOOTP/RARP	19
APIPA	19
ARP	19
DNS client	19
NetBIOS name resolution	19
WINS	20
LPR/LPD	20
SMTP client	20
Custom Raw Port (Default is Port9100)	20
IPP	20
mDNS	20
TELNET	20
SNMP	20
LLMNR	20
Web services	21
Web server (HTTP)	21
FTP	21
SNTP	21
CIFS	21
IPv6	21
Other protocol	22
LLTD	22
2 Configuring your machine for a network	23
Overview	23
IP addresses, subnet masks and gateways	23
IP address	23
How the IP address is assigned to your print server:	24
Subnet mask	24
Gateway (and router)	25
Step by step chart	25
Setting the IP address and subnet mask	26
Using the BRAdmin Light utility to configure your machine as a network printer	26
BRAdmin Light	26
How to configure your machine using the BRAdmin Light utility	26
Using the control panel to configure your machine for a network	28
Using other methods to configure your machine for a network	28
Changing the print server settings	29
Using the BRAdmin Light utility to change the print server settings	29
Using the BRAdmin Professional 3 utility to change print server settings (Windows®)	29
Using the control panel to change the print server settings	30
Using Web Based Management (web browser) to change the print/scan server settings	30
Using Remote Setup to change the print server settings (Not available for Windows Server® 2003/2008) (For MFC-9120CN and MFC-9320CW)	31
Remote Setup for Windows®	31
Remote Setup for Macintosh	31
Using other methods to change print server settings	31
3 Configuring your machine for a wireless network (For MFC-9320CW)	32
Overview	32
Wireless network terms and concepts	33
SSID (Service Set Identifier) and channels	33
Authentication and encryption	33
Authentication methods	33
Encryption methods	34
Network key	35
Step by step chart for wireless network configuration	36
For Infrastructure mode	36
For Ad-hoc mode	37
Confirm your network environment	38
Connected to a computer with an access point in the network (Infrastructure mode)	38
Connected to a wireless capable computer without an access point in the network (Ad-hoc mode)	38
Confirm your wireless network setup method	39
Configuration using the machine’s control panel Setup Wizard to configure your machine for a wireless network	39
Configuration using the SES/WPS or AOSS control panel menu (Automatic Wireless mode) (Infrastructure mode only)	39
Configuration using the PIN Method of Wi-Fi Protected Setup (Infrastructure mode only)	40
Configuration using the Brother installer application on the CD-ROM to configure your wireless network machine	41
Configuration temporarily using a network cable	41
Configure your machine for a wireless network	42
Using the Setup Wizard from the control panel	42
Using the SES/WPS or AOSS control panel menu to configure your machine for a wireless network (Automatic Wireless mode)	46
Using the PIN Method of Wi-Fi Protected Setup	48
Using the Brother installer application on the CD-ROM to configure your machine for a wireless network	49
4 Wireless configuration for Windows® using the Brother installer application (For MFC-9320CW)	50
Configuration in Infrastructure mode	50
Before configuring the wireless settings	50
Configure the wireless settings	52
Configuration using SES/WPS or AOSS with the Brother Installer and the control panel menu (Automatic Wireless mode)	60
Before configuring the wireless settings	60
Configure the wireless settings	60
Configuration in Ad-hoc mode using the Brother Installer application	65
Before configuring the wireless settings	65
Configure the wireless settings	65
5 Wireless configuration for Macintosh using the Brother installer application (MFC-9320CW only)	76
Configuration in Infrastructure mode	76
Before configuring the wireless settings	76
Configure the wireless settings	78
Configuration using the SES/WPS/AOSS from the control panel menu (Automatic Wireless mode)	86
Configuration in Ad-hoc mode	91
Before configuring the wireless settings	91
Configure the wireless settings	91
6 Control panel setup	101
Network menu	101
TCP/IP	101
Boot Method	101
IP Address	102
Subnet Mask	103
Gateway	104
Node Name	104
WINS Config	105
WINS Server	106
DNS Server	107
APIPA	107
IPv6	108
Ethernet (wired network only)	109
Setup Wizard (MFC-9320CW wireless network only)	109
SES/WPS/AOSS (MFC-9320CW wireless network only)	109
WPS w/PIN Code (MFC-9320CW wireless network only)	110
WLAN Status (MFC-9320CW wireless network only)	110
Status	110
Signal	110
SSID	111
Comm.Mode	111
Set to Default (MFC-9320CW only)	112
Wired Enable (MFC-9320CW wired network only)	112
WLAN Enable (MFC-9320CW wireless network only)	113
E-mail / IFAX (For MFC-9120CN and MFC-9320CW: available as a download)	113
Mail Address	113
Setup Server	114
Setup Mail RX	118
Setup Mail TX	120
Setup Relay	122
How to set a new default for Scan to E-mail (E-mail server) (For MFC-9120CN and MFC-9320CW: available as a download)	123
How to set a new default for Scan to FTP (For MFC-9120CN and MFC-9320CW)	124
How to set a new default for Scan to Network (For MFC-9120CN and MFC-9320CW)	125
Fax to Server (For MFC-9120CN and MFC-9320CW: available as a download)	126
Setting Fax to Server to On	126
How to operate Fax to Server	127
Time Zone (For MFC-9120CN and MFC-9320CW)	127
Windows® Time Zone setting	127
Restoring the network settings to factory default	128
Printing the Network Configuration List	129
7 Driver Deployment Wizard (Windows® only)	130
Overview	130
Connection methods	130
Peer-to-peer	130
Network Shared	131
How to install the Driver Deployment Wizard software	132
Using the Driver Deployment Wizard software	133
8 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing	136
Overview	136
Configuring the standard TCP/IP port	137
Printer driver not yet installed	137
Printer driver already installed	137
Other sources of information	138
9 Internet printing for Windows®	139
Overview	139
IPP printing for Windows® 2000/XP, Windows Vista® and Windows Server® 2003/2008	140
For Windows Vista® and Windows Server® 2008	140
For Windows® 2000/XP and Windows Server® 2003	142
Specifying a different URL	144
Other sources of information	145
10 Network printing from Macintosh using the BR-Script 3 driver	146
Overview	146
How to choose the BR-Script 3 printer driver (TCP/IP)	146
For Mac OS X 10.3.9 to 10.4.x users	146
For Mac OS X 10.5.x	149
Other sources of information	151
11 Web Based Management	152
Overview	152
How to configure the machine settings using Web Based Management (web browser)	153
Password information	154
Secure Function Lock 2.0 (For MFC-9320CW)	155
How to configure the Secure Function Lock 2.0 settings using Web Based Management (web browser) (For MFC-9320CW)	156
Basic configuration	156
Scanning when using Secure Function Lock 2.0	157
Restricting PC print by PC user login name	157
Setting up public mode	158
Other features	158
Changing the Scan to FTP configuration using a web browser (For MFC-9120CN and MFC-9320CW)	159
Changing the Scan to Network configuration using a web browser (For MFC-9120CN and MFC-9320CW)	161
12 Internet fax and Scan to E-mail (E-mail server) (For MFC-9120CN and MFC-9320CW)	163
Internet fax overview	163
Getting connected	163
Control panel key functions	164
Sending an Internet fax	164
Manually entering text	165
Receiving E-mail or Internet fax	165
Receiving an Internet fax to your computer	166
Forwarding received E-mail and fax messages	166
Relay broadcasting	166
Relay broadcast from a machine	167
Sending to multiple phone numbers:	167
Relay broadcast from a computer	168
Microsoft® Outlook®:	168
TX Verification Mail	168
Setup Mail TX	169
Setup Mail RX	169
Error mail	169
Important information on Internet fax	170
Scan to E-mail (E-mail server) overview	171
How to operate Scan to E-mail (E-mail server)	171
Using One Touch or Speed Dial number	172
13 Security features	173
Overview	173
Security terms	173
Security protocols	174
SSL (Secure Socket Layer) / TLS (Transport Layer Security)	174
Web server (HTTPS)	174
IPPS	174
SNMPv3	174
Security methods for E-mail notification	174
POP before SMTP (PbS)	174
SMTP-AUTH (SMTP Authentication)	174
APOP (Authenticated Post Office Protocol)	174
Configuring the protocol settings	175
Managing your network printer securely	176
Secure Management using Web Based Management (web browser)	176
Secure Management using BRAdmin Professional 3 (for Windows®)	178
To use the BRAdmin Professional utility securely, you need to follow the points below.	178
Printing documents securely using IPPS	179
Specifying a different URL	179
Using E-mail notification with user authentication	180
Creating and installing a certificate	182
Creating and installing a self-signed certificate	183
How to create and install a self-signed certificate	183
How to install the self-signed certificate on your computer	184
Creating CSR and installing a certificate	195
How to create the CSR	195
How to install the certificate to your printer	195
Import and export the certificate and private key	196
How to import the certificate and private key	196
How to export the certificate and private key	196
14 Troubleshooting	197
Overview	197
General problems	198
Network print software installation problems	200
Printing problems	203
Scanning and PC Fax problems	204
Wireless network troubleshooting (For MFC-9320CW)	206
Wireless setup problems	206
Wireless connection problem	207
Protocol-specific troubleshooting	208
Windows® 2000/XP, Windows Vista® and Windows Server® 2003/2008 IPP troubleshooting	208
Web Based Management (web browser) troubleshooting (TCP/IP)	208
A Appendix A	209
Using services	209
Other ways to set the IP address (for advanced users and administrators)	210
Using DHCP to configure the IP address	210
Using BOOTP to configure the IP address	210
Using RARP to configure the IP address	211
Using APIPA to configure the IP address	211
Using ARP to configure the IP address	211
Using the TELNET console to configure the IP address	213
Using the Brother Web BRAdmin server software for IIS to configure the IP address	214
Installation when using web services (For Windows Vista® users)	215
Installation when using a Network Print Queue or Share (printer driver only)	216
B Appendix B	217
Print server specifications	217
Ethernet wired network	217
Ethernet wireless network	218
Function table and default factory settings	220
MFC-9010CN and DCP-9010CN	220
MFC-9120CN	221
MFC-9120CN (Internet Fax and Scan to E-mail Server available as a download)	224
MFC-9320CW	228
MFC-9320CW (Internet Fax and Scan to E-mail Server available as a download)	233
Entering Text	240
C Appendix C	242
Open Source Licensing Remarks	242
Part of the software embedded in this product is gSOAP software.	242
This product includes SNMP software from WestHawk Ltd.	242
MIT Kerberos statements	243
MIT Kerberos license copyright Version 1.6.3	243
OpenSSL statements	246
OpenSSL License	246
Original SSLeay License	247