Brother International MFC-9460CDN Users Manual - English - Page 129
B Troubleshooting, Error and maintenance messages - drum error
UPC - 012502625117
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B Troubleshooting B Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message Access Denied Access Error Calibrate Cartridge Error Put the Black (K) Toner Cartridge back in. 1 1 The toner cartridge color with the problem is shown in the message. Comm.Error Cause The function you want to use is restricted by Secure Function Lock. The device is removed from the USB direct interface while the data is processing. Calibration failed. The toner cartridge is not installed properly. Poor telephone line quality caused a communication error. Action Contact your administrator to check your Secure Function Lock Settings. Press Stop/Exit. Reinsert the device and try to print with Direct Print. Press Black Start or Color Start and try it again. Turn off the machine. Wait a few seconds, then turn it on again. Put in a new drum unit. (See Replacing the drum unit on page 73.) Put in a new belt unit. (See Replacing the belt unit on page 79.) Put in a waste toner box. (See Replacing the waste toner box on page 85.) If the problem continues, call Brother Customer Service. Pull out the drum unit and remove the toner cartridge for the color that is indicated on the LCD, then re-install the toner cartridge in the drum unit. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. 92