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Brother International MFC-9460CDN Users Manual - English - Page 130

Stop/Exit, Black Start, Color Start, Error Message, Cause, Action, Condensation, Connection Fail - troubleshooting

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Troubleshooting Error Message Cause Action Condensation One of the issues that can cause this error is that condensation may form inside the machine after a room temperature change. Leave switched ON. Fully open the front cover. Wait 30 minutes, switch OFF and close cover, then switch ON. If this does not clear the error, call Brother Customer Service. Connection Fail You tried to poll a fax machine Check the other fax machine's polling setup. that is not in Polled Waiting mode. Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it. Cover is Open The front cover is not completely Close the front cover of the machine. closed. Cover is Open The ADF cover is not completely Close the ADF cover of the machine. closed. The ADF is open while loading a Close the ADF cover of the machine, then document. press Stop/Exit. Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.  Close the fuser cover of the machine.  Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Black Start or Color Start. DIMM Error  The DIMM is not installed correctly.  Turn off the machine and remove the DIMM.  The DIMM is broken.  Confirm the DIMM meets the required  The DIMM does not meet the required specifications. specifications. (See Memory board in Appendix B of the Advanced User's Guide.) B  Re-install the DIMM correctly. Wait a few seconds, and then turn it on again.  If this error message appears again, replace the DIMM with a new one. (See Installing extra memory in Appendix B of the Advanced User's Guide.) Disconnected The other person or other Try to send or receive again. person's fax machine stopped the call. 93

Section	Page
Top	1
Safety and Legal	2
Symbols and conventions used in the documentation	2
Compilation and Publication	3
Choosing a location	3
To use the product safely	5
Important safety instructions	12
Regulation	13
Standard telephone and FCC notices (MFC only)	13
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	14
Industry Canada Compliance Statement (Canada only)	15
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) (MFC only)	15
Laser safety (For 110-120V Models Only)	16
FDA regulations (For 110-120V Models Only)	16
For use in the USA or Canada only	17
Disconnect device	17
LAN connection (Network models only)	17
International ENERGY STAR® Qualification Statement	17
Trademarks	18
Open Source Licensing Remarks	19
Copyright and License	19
Other Information	19
Legal limitations for copying (MFC only)	20
brother USA/CAN	21
BASIC USER’S GUIDE	22
Brother numbers	24
Register your product	24
FAQs (frequently asked questions)	24
For Customer Service	24
Ordering accessories and supplies	25
Notice - Disclaimer of Warranties (USA and Canada)	27
Compilation and Publication Notice	27
Brother® Color Laser One-Year On-Site Limited Warranty(USA only)	29
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAXON-SITE LIMITED WARRANTY (Canada Only)	30
User's Guides and where do I find it?	31
Table of Contents	32
1 General information	38
Using the documentation	38
Symbols and conventions used in the documentation	38
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	39
Viewing Documentation	39
How to find Scanning instructions	40
Accessing Brother Support (Windows®)	41
Accessing Brother Support (Macintosh)	42
Control panel overview	43
Data LED indications	46
2 Loading paper	47
Loading paper and print media	47
Loading paper in the standard paper tray	47
Printing on plain paper, thin paper or recycled paper from the standard paper tray	47
Loading paper in the multi-purpose tray (MP tray)	49
Printing on plain paper, bond paper, labels or glossy paper from the MP tray	49
Printing on envelopes and thick paper from the MP tray	51
Unscannable area	54
Unprintable area when printing from a computer	54
Paper settings	55
Paper Type	55
Paper Size	55
Tray Use in copy mode	56
Tray Use in fax mode	57
Tray Use in print mode	57
Acceptable paper and other print media	58
Recommended paper and print media	58
Type and size of paper	58
The name for the paper trays in the printer driver in this Guide are as follows:	58
Paper capacity of the paper trays	59
Recommended paper specifications	59
Handling and using special paper	60
Types of paper to avoid	60
Envelopes	61
Types of envelopes to avoid	61
Labels	62
Types of labels to avoid	62
3 Loading documents	63
How to load documents	63
Using the automatic document feeder (ADF)	63
Document Sizes Supported	63
How to load documents	63
Using the scanner glass	64
Document Sizes Supported	64
How to load documents	64
4 Sending a fax	65
How to send a fax	65
Faxing A4 size documents from the scanner glass	66
Color fax transmission	67
Canceling a fax in progress	67
Transmission verification report	67
5 Receiving a fax	69
Receive modes	69
Choose the correct Receive Mode	69
Using receive modes	71
Fax Only	71
Fax/Tel	71
Manual	71
External TAD	71
Receive Mode settings	72
Ring Delay	72
F/T Ring Time (Fax/Tel mode only)	72
Easy Receive	73
If Easy Receive is On:	73
If Easy Receive is Off:	73
6 Telephone services and external devices	74
Telephone line services	74
Voice Mail	74
Distinctive Ring	75
What does your telephone company’s ‘Distinctive Ring’ do?	75
What does Brother’s ‘distinctive ring’ do?	75
Do you have Voice Mail?	75
Before you choose the ring pattern to register	76
Registering the distinctive ring pattern Very important!	76
Turning off distinctive ring	77
Connecting an external TAD (telephone answering device)	77
Connections	78
Recording an outgoing message (OGM)	79
Multi-line connections (PBX)	79
External and extension telephones	79
Connecting an external or extension telephone	79
Using external and extension telephones	80
Using extension telephones	80
Using an external telephone (Connected to the EXT. jack of the machine)	80
If you answer a call and no one is on the line:	80
Using a non-Brother cordless external handset	80
Using Remote Codes	80
Fax Receive Code	80
Telephone Answer Code	80
Changing the Remote Codes	81
7 Dialing and storing numbers	82
How to dial	82
Manual dialing	82
One touch dialing	82
Speed dialing	82
Search	83
Fax redial	83
Storing numbers	84
Storing a pause	84
Storing One Touch Dial numbers	84
Storing Speed Dial numbers	85
Changing One Touch and Speed Dial numbers	85
Deleting One Touch and Speed Dial numbers	86
8 Making copies	88
How to copy	88
Stop copying	88
Copy settings	88
9 Printing data from a USB Flash memory drive or digital camera supporting mass storage	89
Creating a PRN or PostScript® 3™ file for direct printing	89
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	90
10 How to print from a computer	92
Printing a document	92
11 How to scan to a computer	93
Scanning a document	93
Scanning using the scan key	93
Scanning using a scanner driver	94
A Routine maintenance	95
Replacing the consumable items	95
Replacing a Toner cartridge	99
Toner Low	99
Replace Toner	99
Replacing the toner cartridges	100
Cleaning the corona wires	105
Replacing the drum unit	109
Drum Error	109
Replace Drum	110
Drum Stop	110
Replacing the drum unit	110
Resetting the drum counter	116
Replacing the belt unit	116
Replace Belt	116
Resetting the belt unit counter	121
Replacing the waste toner box	122
WT Box End Soon	122
Replace WT Box	122
B Troubleshooting	129
Error and maintenance messages	129
Transferring your faxes or Fax Journal report	137
Transferring faxes to another fax machine	137
Transferring faxes to your PC	137
Transferring Fax Journal report to another fax machine	137
Document Jams and Paper Jams	138
Document is jammed in the top of the ADF unit	138
Document is jammed under the document cover	138
Removing small documents jammed in the ADF	139
Document is jammed at the output tray	139
Paper is jammed in the MP tray	140
Paper is jammed in paper tray 1 or tray 2	141
Paper is jammed at the back of the machine	142
Paper is jammed inside the machine	144
Paper is jammed underneath paper tray 1	148
If you are having difficulty with your machine	149
Setting Dial Tone detection	157
Telephone line interference	157
Improving the print quality	158
Machine Information	165
Checking the Serial Number	165
Reset functions	165
How to reset the machine	166
C Menu and features	167
On-screen programming	167
How to access the menu mode	167
Menu table	168
Entering text	192
D Specifications	194
General	194
Document Size	196
Print media	197
Fax	199
Copy	200
Scanner	201
Printer	202
Interfaces	203
Direct Print feature	204
Computer requirements	205
Consumable items	207
Network (LAN)	208
Index	209
brother USA/CAN	214
ADVANCED USER’S GUIDE	215
User's Guides and where do I find it?	216
Table of Contents	217
1 General Setup	221
Memory storage	221
Volume settings	221
Ring volume	221
Beeper volume	222
Speaker volume	222
Automatic daylight savings time	223
Ecology features	223
Toner Save	223
Sleep Mode	224
Deep Sleep mode	224
LCD Contrast	224
Dial Prefix	225
Setting up the prefix number	225
Changing the prefix number	225
Mode Timer	226
2 Security features	227
Secure Function Lock 2.0	227
Setting the password for the administrator	228
Changing the password for the administrator	228
Setting up the public user mode	229
Setting up restricted users	229
Turning Secure Function Lock on/off	230
Switching Users	230
Setting Lock	231
Setting up the password	232
Changing your Setting Lock password	232
Turning Setting Lock on/off	233
Restricting dialing	233
Dial pad restriction	233
One Touch restriction	234
Speed Dial restriction	234
3 Sending a fax	235
Additional sending options	235
Changing a 2-sided fax layout	235
Sending faxes using multiple settings	235
Contrast	236
Changing Fax Resolution	236
To change the Fax Resolution setting for the next fax	236
To change the default Fax Resolution setting	236
Additional sending operations	237
Sending a fax manually	237
Manual transmission	237
Sending a fax at the end of a conversation	238
Dual access (black & white only)	238
Broadcasting (black & white only)	239
Before you begin the broadcast	239
How to broadcast a fax	239
Canceling a Broadcast in progress	240
Real Time Transmission	240
Sending in real time for all faxes	240
Sending in real time for the next fax only	241
Overseas Mode	241
Delayed Fax (black & white only)	241
Delayed batch transmission (black & white only)	242
Checking and canceling waiting jobs	242
Electronic cover page (black & white only)	243
Composing your own comments	243
Send a cover page for the next fax	244
Send a cover page for all faxes	244
Using a printed cover page	244
Polling overview	245
Polled transmit (black & white only)	245
Setup for polled transmit	245
4 Receiving a fax	246
Remote Fax Options (black & white only)	246
Receiving faxes into memory when the paper tray is empty	246
Fax Forwarding	246
Paging	247
Fax Storage	247
PC-Fax Receive	248
Changing Remote Fax Options	249
Turning off Remote Fax Options	250
Remote retrieval	250
Setting a Remote Access Code	250
Using your Remote Access Code	251
Retrieving fax messages	251
Changing the Fax Forwarding number	252
Remote fax commands	253
Additional receiving operations	254
Printing a reduced incoming fax	254
Duplex (2-sided) printing for Fax mode	254
Setting the Fax Receive Stamp (black & white only)	255
Receiving a fax at the end of a conversation	255
Setting the Print Density	255
Printing a fax from the memory	255
Polling overview	256
Polling receive	256
Sequential polling	256
Stop polling	256
5 Dialing and storing numbers	257
Telephone line services	257
Tone or Pulse (Canada only)	257
For Fax/Tel mode only	257
Special line considerations	257
Roll over telephone lines	257
Two-line telephone system	257
Converting telephone wall outlets	257
Installing machine, external two-line TAD and two-line telephone	258
Additional dialing operations	259
Dialing access codes and credit card numbers	259
Additional ways to store numbers	259
Setting up Groups for Broadcasting	259
Changing Group numbers	260
Deleting Group numbers	261
6 Printing reports	262
Fax reports	262
Transmission verification report	262
Fax Journal	262
Reports	263
How to print a report	263
7 Making copies	264
Copy settings	264
Stop copying	264
Enlarging or reducing the image copied	264
Improving copy quality	265
Using the Options key	266
Sorting copies using the ADF	267
Adjusting Contrast, Color and Brightness	267
Contrast	267
Brightness	268
Color Adjust (Saturation)	268
Making N in 1 copies (page layout)	269
If you are copying from the ADF:	269
If you are copying from the scanner glass:	270
2 in 1 ID Copy	270
Tray selection	271
Duplex (2-sided) copying	271
Duplex Copy (long edge flip)	271
Advanced Duplex Copy (short edge flip)	273
A Routine maintenance	275
Cleaning and checking the machine	275
Cleaning the outside of the machine	275
Cleaning the scanner	276
Cleaning the laser scanner windows	277
Cleaning the corona wires	281
Cleaning the drum unit	285
Cleaning the paper pick-up rollers	291
Calibration	292
Auto Registration	293
Registration	293
Manual Registration	293
Frequency (Color Correction)	294
Checking the Page Counters	294
Checking the remaining life of parts	294
Replacing periodic maintenance parts	295
Packing and shipping the machine	296
B Options	304
Options	304
Optional paper tray (LT-300CL)	305
Memory board	305
SO-DIMM Types	305
Installing extra memory	306
C Glossary	308
Index	312

Match case Limit results 1 per page

Troubleshooting

Condensation

One of the issues that can cause

this error is that condensation

may form inside the machine after

a room temperature change.

Leave switched ON. Fully open the front

cover. Wait 30 minutes, switch OFF and

close cover, then switch ON. If this does not

clear the error, call Brother Customer

Service.

Connection Fail

You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a while

The temperature of the drum unit

or toner cartridge is too hot. The

machine will pause its current

print job and go into cooling down

mode. During the cooling down

mode, you will hear the cooling

fan running while the LCD shows

Cooling Down

, and

Wait for

a while

Make sure that you can hear the fan in the

machine spinning and that the exhaust

outlet is not blocked by something.

If the fan is spinning, remove any obstacles

that surround the exhaust outlet, and then

leave the machine turned on but do not use

it for several minutes.

If the fan is not spinning, disconnect the

machine from the power for several minutes,

then reconnect it.

Cover is Open

The front cover is not completely

closed.

Close the front cover of the machine.

Cover is Open

The ADF cover is not completely

closed.

Close the ADF cover of the machine.

The ADF is open while loading a

document.

Close the ADF cover of the machine, then

press

Stop/Exit

Cover is Open

The fuser cover is not completely

closed or paper was jammed in

the back of the machine when

you turned on the power.



Close the fuser cover of the machine.



Make sure paper is not jammed inside

the back of the machine, and then close

the fuser cover and press

Black Start

Color Start

DIMM Error



The DIMM is not installed

correctly.



The DIMM is broken.



The DIMM does not meet the

required specifications.



Turn off the machine and remove the

DIMM.



Confirm the DIMM meets the required

specifications. (See

Memory board

Appendix B

of the

Advanced User's

Guide



Re-install the DIMM correctly. Wait a few

seconds, and then turn it on again.



If this error message appears again,

replace the DIMM with a new one. (See

Installing extra memory

Appendix B

the

Advanced User's Guide

Disconnected

The other person or other

person’s fax machine stopped the

call.

Try to send or receive again.

Error Message

Cause

Action