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Brother International MFC-J220 Basic Users Manual - English - Page 79

Reverse Order, Basic, Advanced, Color Settings, Bi-Directional Printing, Color Enhancement True2Life - continuous ink

UPC - 012502625049

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Troubleshooting Printing (continued) Difficulty Suggestions Stains appear on the reverse side Make sure the printer platen is not dirty with ink. (See Cleaning the machine's or at the bottom of the page. printer platen in appendix A in the Advanced User's Guide.) Make sure you are using Genuine Brother Innobella™ Ink. Make sure you are using the paper support flap. (See Loading paper and other print media on page 9.) The machine prints dense lines on Check Reverse Order in the Basic tab of the printer driver. the page. The printouts are wrinkled. In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh. Make sure you are using Genuine Brother Innobella™ Ink. Cannot perform "Page Layout" printing. Check that the paper size setting in the application and in the printer driver are the same. Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Advanced tab. Also, click Color Settings, and make sure you uncheck Color Enhancement (True2Life®). Turn the borderless feature off. Borderless printing is slower than normal printing. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User's Guide.) True2Life® is not working properly. If the image data is not full color in your application (such as 256 color), True2Life® will not work. Use at least 24 bit color data with the True2Life® feature. Photo paper does not feed properly. When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose. Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers in appendix A in the Advanced User's Guide.) Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and other print media on page 9.) Check that more than two types of paper are not loaded in the paper tray at any one time. There is a paper jam. Printed pages are not stacked neatly. Make sure the paper length guide is set to the correct paper size. Do not extend the paper tray when you load A5 or smaller size paper. (See Printer jam or paper jam on page 61.) Make sure you are using the paper support flap. B (See Loading paper and other print media on page 9.) Machine does not print from Adobe® Illustrator®. Try to reduce the print resolution. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User's Guide.) 65

Section	Page
BASIC USER’S GUIDE MFC-J220 MFC-J265W MFC-J410W	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	16
Viewing Documentation	16
How to find Scanning instructions	17
How to find Network setup instructions (MFC-J265W and MFC-J410W only)	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	22
Basic Operations	22
2 Loading paper	23
Loading paper and other print media	23
Loading envelopes and postcards	25
About envelopes	25
Loading envelopes and postcards	26
Removing small printouts from the machine	27
Printable area	28
Paper settings	29
Paper Type	29
Paper Size	29
Acceptable paper and other print media	30
Recommended print media	30
Handling and using print media	30
Paper capacity of the output paper tray cover	31
Choosing the right print media	32
Paper type and size for each operation	32
Paper weight, thickness and capacity	33
3 Loading documents	34
How to load documents	34
Using the ADF (MFC-J410W only)	34
Document Sizes Supported	34
How to load documents	34
Using the scanner glass	34
Document Sizes Supported	34
How to load documents	35
Scannable area	35
4 Sending a fax	36
How to send a fax	36
Setting scanner glass size for faxing	37
Color fax transmission	37
Canceling a fax in progress	37
Transmission Verification Report	38
5 Receiving a fax	39
Receive modes	39
Choose the correct Receive Mode	39
Using receive modes	41
Fax Only	41
Fax/Tel	41
Manual	41
External TAD	41
Receive mode settings	42
Ring Delay	42
F/T Ring Time (Fax/Tel mode only)	42
Easy Receive	43
If Easy Receive is On:	43
If Easy Receive is Off:	43
6 Telephone services and external devices	44
Telephone services	44
Voice Mail	44
Distinctive Ring	45
What does your telephone company's “Distinctive Ring” do?	45
What does Brother's “Distinctive Ring” do?	45
Do you have Voice Mail?	45
Before you choose the ring pattern to register	46
Registering the Distinctive Ring pattern	46
Turning off Distinctive Ring	47
Connecting an external TAD (telephone answering device)	47
Connections	48
Recording an outgoing message (OGM) on an external TAD	49
Multi-line connections (PBX)	49
External and extension telephones	49
Connecting an external or extension telephone	49
Using external and extension telephones	50
If you answer a call and no one is on the line:	50
Using a non-Brother cordless external telephone	50
Using remote codes	50
Fax Receive code	50
Telephone Answer Code	50
Changing the remote codes	51
7 Dialing and storing numbers	52
How to dial	52
Manual dialing	52
Speed Dialing	52
Search	52
Fax Redial	53
Storing numbers	53
Storing a pause	53
Storing Speed Dial numbers	54
Changing Speed Dial names or numbers	54
8 Making copies	55
How to copy	55
Stop copying	55
Copy settings	56
Paper Options	56
Paper Type	56
Paper Size	56
9 PhotoCapture Center®: Printing photos from a memory card	57
PhotoCapture Center® operations	57
Using a memory card	57
Getting started	58
Print Images	60
View Photos	60
PhotoCapture Center® print settings	60
How to scan to a memory card	61
10 How to print from a computer	63
Printing a document	63
11 How to scan to a computer	64
Scanning a document	64
Scanning using the scan key	64
Scanning using a scanner driver	64
A Routine maintenance	65
Replacing the ink cartridges	65
B Troubleshooting	68
Error and Maintenance messages	68
Error animation	73
Transferring your faxes or Fax Journal report	73
Transferring faxes to another fax machine	73
Transferring the Fax Journal report to another fax machine	73
Document jam (MFC-J410W only)	74
Document is jammed in the top of the ADF unit	74
Document is jammed inside the ADF unit	74
Printer jam or paper jam	75
Troubleshooting	77
If you are having difficulty with your machine	77
Dial Tone	87
Telephone line interference / VoIP	87
Machine Information	88
Checking the serial number	88
Reset functions	88
How to reset the machine	88
C Menu and features	89
On-screen programming	89
Menu table	90
Entering Text	105
Inserting spaces	105
Making corrections	105
Repeating letters	105
Special characters and symbols	105
D Specifications	106
General	106
Print media	108
Fax	109
Copy	110
PhotoCapture Center®	111
Scanner	112
Printer	113
Interfaces	114
Computer requirements	115
Consumable items	116
Network (MFC-J265W and MFC-J410W only)	117
Index	118

Match case Limit results 1 per page

Troubleshooting

Stains appear on the reverse side

or at the bottom of the page.

Make sure the printer platen is not dirty with ink. (See

Cleaning the machine’s

printer platen

appendix A

in the

Advanced User’s Guide

Make sure you are using Genuine Brother Innobella™ Ink.

Make sure you are using the paper support flap.

(See

Loading paper and other print media

on page 9.)

The machine prints dense lines on

the page.

Check

Reverse Order

in the

Basic

tab of the printer driver.

The printouts are wrinkled.

In the printer driver

Advanced

tab, click

Color Settings

, and uncheck

Bi-Directional Printing

for Windows

Bi-Directional Printing

for Macintosh.

Make sure you are using Genuine Brother Innobella™ Ink.

Cannot perform “Page Layout”

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow.

Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time. Try the other quality settings in the printer

driver

Advanced

tab. Also, click

Color Settings

, and make sure you uncheck

Color Enhancement (True2Life

)

Turn the borderless feature off. Borderless printing is slower than normal printing.

(See

Printing

for Windows

Printing and Faxing

for Macintosh in the

Software

User’s Guide

True2Life

is not working properly.

If the image data is not full color in your application (such as 256 color), True2Life

will not work. Use at least 24 bit color data with the True2Life

feature.

Photo paper does not feed

properly.

When you print on Brother Photo paper, load one extra sheet of the same photo

paper in the paper tray. An extra sheet has been included in the paper package

for this purpose.

Clean the paper pick-up rollers. (See

Cleaning the paper pick-up rollers

appendix A

in the

Advanced User’s Guide

Machine feeds multiple pages.

Make sure the paper is loaded properly in the paper tray. (See

Loading paper and

other print media

on page 9.)

Check that more than two types of paper are not loaded in the paper tray at any

one time.

There is a paper jam.

Make sure the paper length guide is set to the correct paper size. Do not extend

the paper tray when you load A5 or smaller size paper. (See

Printer jam or paper

jam

on page 61.)

Printed pages are not stacked

neatly.

Make sure you are using the paper support flap.

(See

Loading paper and other print media

on page 9.)

Machine does not print from

Adobe

Illustrator

Try to reduce the print resolution. (See

Printing

for Windows

Printing and

Faxing

for Macintosh in the

Software User’s Guide

Printing (continued)

Difficulty

Suggestions