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Brother International MFC-J220 Basic Users Manual - English - Page 83

Handling Incoming Calls, Copying Difficulties, Sending Faxes continued, Difficulty, Suggestions

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Troubleshooting Sending Faxes (continued) Difficulty Poor fax send quality. Vertical black lines when sending. (MFC-J410W only) Suggestions Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner in appendix A in the Advanced User's Guide.) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner in appendix A in the Advanced User's Guide.) Handling Incoming Calls Difficulty The machine "Hears" a voice as a CNG Tone. Sending a fax call to the machine. Custom features on a single line. Suggestions If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to Off. (See Easy Receive on page 29.) If you answered on an extension telephone, press your Fax Receive Code (the factory setting is l 5 1). If you answered on the external telephone (connected to the EXT. jack), press Start to receive the fax. When your machine answers, hang up. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate telephone line with no custom features is recommended. Copying Difficulties Difficulty Suggestions Cannot make a copy. Make sure that the COPY key is illuminated. Poor copy results when using the Try using the scanner glass. (See Using the scanner glass on page 20.) ADF. (MFC-J410W only) B Vertical black lines or streaks appear in copies. (MFC-J410W only) Vertical black lines or streaks on copies are typically caused by dirt or correction fluid on the scanner. Clean the glass strip and scanner glass and the white bar and white plastic above them. (See Cleaning the scanner in appendix A in the Advanced User's Guide.) Copies are blank. Make sure you are loading the document properly. (See Loading documents on page 20.) Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass. Reposition the document and try again. 69

Section	Page
BASIC USER’S GUIDE MFC-J220 MFC-J265W MFC-J410W	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	16
Viewing Documentation	16
How to find Scanning instructions	17
How to find Network setup instructions (MFC-J265W and MFC-J410W only)	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	22
Basic Operations	22
2 Loading paper	23
Loading paper and other print media	23
Loading envelopes and postcards	25
About envelopes	25
Loading envelopes and postcards	26
Removing small printouts from the machine	27
Printable area	28
Paper settings	29
Paper Type	29
Paper Size	29
Acceptable paper and other print media	30
Recommended print media	30
Handling and using print media	30
Paper capacity of the output paper tray cover	31
Choosing the right print media	32
Paper type and size for each operation	32
Paper weight, thickness and capacity	33
3 Loading documents	34
How to load documents	34
Using the ADF (MFC-J410W only)	34
Document Sizes Supported	34
How to load documents	34
Using the scanner glass	34
Document Sizes Supported	34
How to load documents	35
Scannable area	35
4 Sending a fax	36
How to send a fax	36
Setting scanner glass size for faxing	37
Color fax transmission	37
Canceling a fax in progress	37
Transmission Verification Report	38
5 Receiving a fax	39
Receive modes	39
Choose the correct Receive Mode	39
Using receive modes	41
Fax Only	41
Fax/Tel	41
Manual	41
External TAD	41
Receive mode settings	42
Ring Delay	42
F/T Ring Time (Fax/Tel mode only)	42
Easy Receive	43
If Easy Receive is On:	43
If Easy Receive is Off:	43
6 Telephone services and external devices	44
Telephone services	44
Voice Mail	44
Distinctive Ring	45
What does your telephone company's “Distinctive Ring” do?	45
What does Brother's “Distinctive Ring” do?	45
Do you have Voice Mail?	45
Before you choose the ring pattern to register	46
Registering the Distinctive Ring pattern	46
Turning off Distinctive Ring	47
Connecting an external TAD (telephone answering device)	47
Connections	48
Recording an outgoing message (OGM) on an external TAD	49
Multi-line connections (PBX)	49
External and extension telephones	49
Connecting an external or extension telephone	49
Using external and extension telephones	50
If you answer a call and no one is on the line:	50
Using a non-Brother cordless external telephone	50
Using remote codes	50
Fax Receive code	50
Telephone Answer Code	50
Changing the remote codes	51
7 Dialing and storing numbers	52
How to dial	52
Manual dialing	52
Speed Dialing	52
Search	52
Fax Redial	53
Storing numbers	53
Storing a pause	53
Storing Speed Dial numbers	54
Changing Speed Dial names or numbers	54
8 Making copies	55
How to copy	55
Stop copying	55
Copy settings	56
Paper Options	56
Paper Type	56
Paper Size	56
9 PhotoCapture Center®: Printing photos from a memory card	57
PhotoCapture Center® operations	57
Using a memory card	57
Getting started	58
Print Images	60
View Photos	60
PhotoCapture Center® print settings	60
How to scan to a memory card	61
10 How to print from a computer	63
Printing a document	63
11 How to scan to a computer	64
Scanning a document	64
Scanning using the scan key	64
Scanning using a scanner driver	64
A Routine maintenance	65
Replacing the ink cartridges	65
B Troubleshooting	68
Error and Maintenance messages	68
Error animation	73
Transferring your faxes or Fax Journal report	73
Transferring faxes to another fax machine	73
Transferring the Fax Journal report to another fax machine	73
Document jam (MFC-J410W only)	74
Document is jammed in the top of the ADF unit	74
Document is jammed inside the ADF unit	74
Printer jam or paper jam	75
Troubleshooting	77
If you are having difficulty with your machine	77
Dial Tone	87
Telephone line interference / VoIP	87
Machine Information	88
Checking the serial number	88
Reset functions	88
How to reset the machine	88
C Menu and features	89
On-screen programming	89
Menu table	90
Entering Text	105
Inserting spaces	105
Making corrections	105
Repeating letters	105
Special characters and symbols	105
D Specifications	106
General	106
Print media	108
Fax	109
Copy	110
PhotoCapture Center®	111
Scanner	112
Printer	113
Interfaces	114
Computer requirements	115
Consumable items	116
Network (MFC-J265W and MFC-J410W only)	117
Index	118

Match case Limit results 1 per page

Troubleshooting

Poor fax send quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

appendix A

in the

Advanced User’s Guide

Vertical black lines when sending.

(MFC-J410W only)

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. Clean the glass strip. (See

Cleaning the scanner

appendix A

in the

Advanced User’s Guide

Handling Incoming Calls

Difficulty

Suggestions

The machine “Hears” a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to Off.

(See

Easy Receive

on page 29.)

Sending a fax call to the machine.

If you answered on an extension telephone, press your Fax Receive Code (the

factory setting is

). If you answered on the external telephone (connected to

the EXT. jack), press

Start

to receive the fax. When your machine answers, hang

up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or

other custom feature on a single telephone line with your machine, it may create

a problem sending or receiving faxes.

For example:

If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

Correction Mode) feature should help overcome this problem. This condition is

related to the telephone system industry and is common to all devices that send

and receive information on a single, shared line with custom features. If avoiding

a slight interruption is crucial to your business, a separate telephone line with no

custom features is recommended.

Copying Difficulties

Difficulty

Suggestions

Cannot make a copy.

Make sure that the

COPY

key is illuminated.

Poor copy results when using the

ADF. (MFC-J410W only)

Try using the scanner glass. (See

Using the scanner glass

on page 20.)

Vertical black lines or streaks

appear in copies.

(MFC-J410W only)

Vertical black lines or streaks on copies are typically caused by dirt or correction

fluid on the scanner. Clean the glass strip and scanner glass and the white bar and

white plastic above them. (See

Cleaning the scanner

appendix A

in the

Advanced User’s Guide

Copies are blank.

Make sure you are loading the document properly. (See

Loading documents

on page 20.)

Fit to Page does not work properly.

Make sure the document is not skewed on the scanner glass.

Reposition the document and try again.

Sending Faxes (continued)

Difficulty

Suggestions