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Brother International MFC-J410w Basic Users Manual - English - Page 82

Sending Faxes, Receiving Faxes continued, Start, Difficulty, Suggestions - user manual

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Receiving Faxes (continued) Difficulty Cannot receive a fax. (continued) Suggestions If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) on page 33.) 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine's LINE jack. 2 Remove the protective cap from your Brother machine's EXT. jack, and then plug the telephone line cord from your answering machine into the EXT. jack. 3 Set your answering machine to answer within 4 rings. If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings. 4 Record the outgoing message on your answering machine.  Record five seconds of silence at the beginning of your outgoing message.  Limit your speaking to 20 seconds.  End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: "After the beep, leave a message or press l 5 1 and Start to send a fax." 5 Set your answering machine to answer calls. 6 Set your Brother machine's Receive Mode to External TAD. (See Choose the correct Receive Mode on page 25.) Make sure your Brother machine's Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Easy Receive on page 29.) If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone line interference / VoIP on page 73.) Sending Faxes Difficulty Cannot send a fax. Transmission Verification Report says "RESULT:NG". Sent faxes are blank. Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. Make sure that the FAX key is illuminated. Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports in chapter 6 in the Advanced User's Guide.) There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get "RESULT:NG" on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic(for VoIP). (See Telephone line interference / VoIP on page 73.) Make sure you are loading the document properly. (See Loading documents on page 20.) 68

Section	Page
BASIC USER’S GUIDE MFC-J220 MFC-J265W MFC-J410W	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One-Year Limited Warranty and Replacement Service (USA Only)	6
User's Guides and where do I find it?	8
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	16
Viewing Documentation	16
How to find Scanning instructions	17
How to find Network setup instructions (MFC-J265W and MFC-J410W only)	17
Accessing Brother Support (Windows®)	18
Accessing Brother Support (Macintosh)	19
Control panel overview	20
LCD screen	22
Basic Operations	22
2 Loading paper	23
Loading paper and other print media	23
Loading envelopes and postcards	25
About envelopes	25
Loading envelopes and postcards	26
Removing small printouts from the machine	27
Printable area	28
Paper settings	29
Paper Type	29
Paper Size	29
Acceptable paper and other print media	30
Recommended print media	30
Handling and using print media	30
Paper capacity of the output paper tray cover	31
Choosing the right print media	32
Paper type and size for each operation	32
Paper weight, thickness and capacity	33
3 Loading documents	34
How to load documents	34
Using the ADF (MFC-J410W only)	34
Document Sizes Supported	34
How to load documents	34
Using the scanner glass	34
Document Sizes Supported	34
How to load documents	35
Scannable area	35
4 Sending a fax	36
How to send a fax	36
Setting scanner glass size for faxing	37
Color fax transmission	37
Canceling a fax in progress	37
Transmission Verification Report	38
5 Receiving a fax	39
Receive modes	39
Choose the correct Receive Mode	39
Using receive modes	41
Fax Only	41
Fax/Tel	41
Manual	41
External TAD	41
Receive mode settings	42
Ring Delay	42
F/T Ring Time (Fax/Tel mode only)	42
Easy Receive	43
If Easy Receive is On:	43
If Easy Receive is Off:	43
6 Telephone services and external devices	44
Telephone services	44
Voice Mail	44
Distinctive Ring	45
What does your telephone company's “Distinctive Ring” do?	45
What does Brother's “Distinctive Ring” do?	45
Do you have Voice Mail?	45
Before you choose the ring pattern to register	46
Registering the Distinctive Ring pattern	46
Turning off Distinctive Ring	47
Connecting an external TAD (telephone answering device)	47
Connections	48
Recording an outgoing message (OGM) on an external TAD	49
Multi-line connections (PBX)	49
External and extension telephones	49
Connecting an external or extension telephone	49
Using external and extension telephones	50
If you answer a call and no one is on the line:	50
Using a non-Brother cordless external telephone	50
Using remote codes	50
Fax Receive code	50
Telephone Answer Code	50
Changing the remote codes	51
7 Dialing and storing numbers	52
How to dial	52
Manual dialing	52
Speed Dialing	52
Search	52
Fax Redial	53
Storing numbers	53
Storing a pause	53
Storing Speed Dial numbers	54
Changing Speed Dial names or numbers	54
8 Making copies	55
How to copy	55
Stop copying	55
Copy settings	56
Paper Options	56
Paper Type	56
Paper Size	56
9 PhotoCapture Center®: Printing photos from a memory card	57
PhotoCapture Center® operations	57
Using a memory card	57
Getting started	58
Print Images	60
View Photos	60
PhotoCapture Center® print settings	60
How to scan to a memory card	61
10 How to print from a computer	63
Printing a document	63
11 How to scan to a computer	64
Scanning a document	64
Scanning using the scan key	64
Scanning using a scanner driver	64
A Routine maintenance	65
Replacing the ink cartridges	65
B Troubleshooting	68
Error and Maintenance messages	68
Error animation	73
Transferring your faxes or Fax Journal report	73
Transferring faxes to another fax machine	73
Transferring the Fax Journal report to another fax machine	73
Document jam (MFC-J410W only)	74
Document is jammed in the top of the ADF unit	74
Document is jammed inside the ADF unit	74
Printer jam or paper jam	75
Troubleshooting	77
If you are having difficulty with your machine	77
Dial Tone	87
Telephone line interference / VoIP	87
Machine Information	88
Checking the serial number	88
Reset functions	88
How to reset the machine	88
C Menu and features	89
On-screen programming	89
Menu table	90
Entering Text	105
Inserting spaces	105
Making corrections	105
Repeating letters	105
Special characters and symbols	105
D Specifications	106
General	106
Print media	108
Fax	109
Copy	110
PhotoCapture Center®	111
Scanner	112
Printer	113
Interfaces	114
Computer requirements	115
Consumable items	116
Network (MFC-J265W and MFC-J410W only)	117
Index	118

Match case Limit results 1 per page

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (

External TAD

mode) on the

same line as the Brother machine, make sure your answering machine is set up

correctly. (See

Connecting an external TAD (telephone answering device)

on page 33.)

Plug the telephone line cord directly from the wall telephone jack to your

Brother machine’s LINE jack.

Remove the protective cap from your Brother machine’s EXT. jack, and then

plug the telephone line cord from your answering machine into the EXT. jack.

Set your answering machine to answer within 4 rings.

If you are having problems receiving faxes or voice messages, set your

answering machine to answer within 2 or 3 rings.

Record the outgoing message on your answering machine.



Record five seconds of silence at the beginning of your outgoing

message.



Limit your speaking to 20 seconds.



End your outgoing message with your Fax Receive Code for people

sending manual faxes. For example: “After the beep, leave a message or

press

and

Start

to send a fax.”

Set your answering machine to answer calls.

Set your Brother machine’s Receive Mode to

External TAD

. (See

Choose

the correct Receive Mode

on page 25.)

Make sure your Brother machine’s Easy Receive feature is turned On. Easy

Receive is a feature that allows you to receive a fax even if you have answered

the call on an external or extension telephone. (See

Easy Receive

on page 29.)

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to

Basic(for VoIP)

(See

Telephone line interference / VoIP

on page 73.)

Sending Faxes

Difficulty

Suggestions

Cannot send a fax.

Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure that the

FAX

key is illuminated.

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See

Reports

chapter 6

in the

Advanced User’s Guide

Transmission Verification Report

says “

RESULT

”.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get “

RESULT

” on the Transmission

Verification Report, your machine may be out of memory. If the problem continues,

ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the menu setting of Compatibility to

Basic(for VoIP)

(See

Telephone line interference / VoIP

on page 73.)

Sent faxes are blank.

Make sure you are loading the document properly. (See

Loading documents

on page 20.)

Receiving Faxes (continued)

Difficulty

Suggestions