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Brother International MFC-J5910DW Network Users Manual - English - Page 81

The Brother machine cannot print or scan over the network. - wireless all in one printer

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Troubleshooting The Brother machine cannot print or scan over the network. The Brother machine is not found on the network even after successful installation. (continued) Question Is your Brother machine assigned with an available IP address? (Continued) Interface Solution wired/ wireless 1 (Windows® XP, Windows Server® 2003/2008) Click the Start button, All Programs, Accessories and Windows Explorer, and then My Computer. (Windows Vista®/Windows® 7) Click the button and Computer. 2 Double-click Local Disk (C:), Program Files or Program Files (x86), Browny02, Brother, BrotherNetTool.exe to run the program. Note If the User Account Control screen appears, (Windows Vista®) Click Continue. (Windows® 7) Click Yes. 3 Follow the on screen instructions. 4 Check the diagnosis by printing the Network Configuration Report. 8 Note The Network Connection Repair Tool will start automatically if you check the Enable Network Connection Repair Tool box using the Status Monitor. Right-click on the Status Monitor screen, click Options, Details and then click the Diagnostic tab. This is not recommended when your network administrator has set the IP address to static, since it will automatically change the IP address. Did your previous printing job fail? wired/ wireless If the correct IP address and Subnet mask are still not assigned even after using the Network Connection Repair Tool, ask the network administrator for this information, or visit the Brother Solutions Center at http://solutions.brother.com/.  If the failed printing job is still in your computer's print queue, delete it.  Double-click the printer icon in the following folder and then choose the Cancel All Documents in the Printer menu: (Windows® XP) Start and Printers and Faxes. (Windows Vista®) , Control Panel, Hardware and Sound and then Printers. (Windows® 7) , Control Panel, Hardware and Sound, Devices and Printers and then Printers and Faxes. 77

Section	Page
NETWORK USER’S GUIDE	1
Applicable models	2
Definitions of notes	2
Compilation and publication notice	2
IMPORTANT NOTE	2
Table of Contents	3
1 Introduction	5
Network features	5
Other Network features	7
Internet fax (Available as a download) (MFC-J5910DW only)	7
Security (MFC-J5910DW only)	7
Secure Function Lock 2.0 (MFC-J5910DW only)	7
Brother Web Connect (MFC-J825DW/J835DW USA only)	7
2 Changing your machine’s network settings	8
How to change your machine’s network settings (IP address, Subnet mask and Gateway)	8
Using the control panel	8
Using the BRAdmin Light utility	8
Installing BRAdmin Light	8
Setting the IP address, Subnet Mask and Gateway using BRAdmin Light	9
Other Management Utilities	11
Web Based Management (web browser) (MFC-J5910DW only)	11
BRAdmin Professional 3 utility (Windows®)	11
3 Configuring your machine for a wireless network	12
Overview	12
Confirm your network environment	13
Connected to a computer with a WLAN access point/router in the network (Infrastructure mode)	13
Install method	13
Connected to a wireless capable computer without a WLAN access point/router in the network (Ad-hoc mode)	14
Wireless configuration temporarily using a USB cable	15
For Windows® users (Recommended)	15
For Macintosh users	16
Wireless configuration temporarily using an Ethernet cable (For MFC-J825DW/J835DW/J5910DW and DCP-J925DW)	18
One push configuration using Wi-Fi Protected Setup or AOSS™	21
One-push configuration using WPS (Wi-Fi Protected Setup) or AOSS™	21
Configuration using the PIN Method of Wi-Fi Protected Setup	23
Configuration using the machine’s control panel Setup Wizard	27
Manual configuration from the control panel	27
Configuring your machine when the SSID is not broadcast	30
Configuration in Ad-hoc Mode	34
Configure the wireless settings	34
4 Control panel setup	38
Network menu	38
TCP/IP	38
BOOT Method	38
IP Address	39
Subnet Mask	39
Gateway	39
Node Name	39
WINS Config	39
WINS Server	39
DNS Server	40
APIPA	40
IPv6 (MFC-J5910DW only)	40
Setup Wizard	40
WPS/AOSS™	40
WPS w/PIN Code	41
WLAN Status	41
Status	41
Signal	41
SSID	41
Comm.Mode	41
Ethernet (For MFC-J825DW/J835DW/J5910DW and DCP-J925DW)	41
MAC Address	41
E-mail / IFAX (Available when IFAX is downloaded) (MFC-J5910DW only)	41
Mail Address	42
Setup Server	42
Setup Mail RX	42
Setup Mail TX	43
Setup Relay	43
Time Zone (MFC-J5910DW only)	44
Windows® Time Zone setting	44
Network I/F (For MFC-J825DW/J835DW/J5910DW and DCP-J925DW)	44
Restoring the network settings to factory default	45
Printing the Network Configuration Report	46
Printing the WLAN Report	47
Function table and default factory settings	48
5 Web Based Management (MFC-J5910DW only)	57
Overview	57
How to configure the machine settings using Web Based Management (web browser)	58
Secure Function Lock 2.0	60
How to configure the Secure Function Lock 2.0 settings using Web Based Management (web browser)	60
Basic configuration	60
Scanning when using Secure Function Lock 2.0	61
Setting up public mode	61
Restricting PC print by PC user login name	61
Other features	62
Changing the Scan to FTP configuration using a web browser	63
Changing the Scan to Network configuration using a web browser	64
6 Internet fax (MFC-J5910DW only)	65
Internet fax Overview	65
Important information on Internet fax	66
How to Internet fax	67
Sending an Internet fax	67
Before sending an Internet fax	67
How to send an Internet fax	67
Receiving E-mail or Internet fax	68
Before receiving an Internet fax	68
How to receive an Internet fax	68
Receiving an Internet fax to your computer	69
Additional Internet Fax options	70
Forwarding received E-mail and fax messages	70
Relay broadcasting	70
Before relaying broadcast	70
Relay broadcast from a machine	70
Sending to multiple phone numbers:	71
Relay broadcast from a computer	72
TX Verification Mail	72
Setup Mail TX	73
Setup Mail RX	73
Error mail	73
7 Security features (MFC-J5910DW only)	74
Overview	74
Sending an E-mail securely	75
Configuration using Web Based Management (web browser)	75
Sending an E-mail with user authentication	76
Secure Management using BRAdmin Professional 3 (Windows®)	77
To use the BRAdmin Professional 3 utility securely, you need to follow the points below	77
8 Troubleshooting	78
Overview	78
Appendix A	84
Supported protocols and security features	84

Match case Limit results 1 per page

Troubleshooting

Is your Brother machine

assigned with an available

IP address?

(Continued)

wired/

wireless

(Windows

XP, Windows Server

2003/2008)

Click the

Start

button,

All Programs

Accessories

and

Windows Explorer

, and then

My Computer

(Windows Vista

/Windows

Click the

button and

Computer

Double-click

Local Disk (C:)

Program Files

Program Files (x86)

Browny02

Brother

BrotherNetTool.exe

to run the program.

Note

If the

User Account Control

screen appears,

(Windows Vista

) Click

Continue

(Windows

7) Click

Yes

Follow the on screen instructions.

Check the diagnosis by printing the Network Configuration Report.

Note

The Network Connection Repair Tool will start automatically if you check

the

Enable Network Connection Repair Tool

box using the Status

Monitor. Right-click on the Status Monitor screen, click

Options

Details

and then click the

Diagnostic

tab. This is not recommended when your

network administrator has set the IP address to static, since it will

automatically change the IP address.

the correct IP address and Subnet mask are still not assigned even after

using the Network Connection Repair Tool, ask the network administrator

for this information, or visit the Brother Solutions Center at

http://solutions.brother.com/

Did your previous printing

job fail?

wired/

wireless



If the failed printing job is still in your computer’s print queue, delete it.



Double-click the printer icon in the following folder and then choose the

Cancel All Documents

in the

Printer

menu:

(Windows

XP)

Start

and

Printers and Faxes

(Windows Vista

)

Control Panel

Hardware and Sound

and then

Printers

(Windows

Control Panel

Hardware and Sound

Devices and Printers

and

then

Printers and Faxes

The Brother machine cannot print or scan over the network.

The Brother machine is not found on the network even after successful installation. (continued)

Question

Interface

Solution