Canon PIXMA iP2820 Troubleshooting Guide

Canon PIXMA iP2820 Manual

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  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 1
    iP2800 series Online Manual Troubleshooting English
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 2
    Off Unintentionally 32 Cannot Connect to Computer Properly 33 FINE Cartridge Holder Does Not Move to the Position for Replacing 34 Printer Status Monitor Is Not Displayed 35 Problems with Installation/Downloading 36 Cannot Install the Printer Driver 37 Easy-WebPrint EX Does Not Start Up or
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    1300 51 Paper Is Jammed inside the Printer 53 In Other Cases 56 1000 57 1200 58 1203 59 1401 60 1403 61 1485 62 1682 63 1684 64 1686 65 1687 66
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    6944 89 6945 90 6946 91 B200 92 B201 93
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    /"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Search Each Function Problems with Printing Problems with Printing Quality Problems with the Printer Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve
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    Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Printing Stops Before It Is Completed 6
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    relay device for details. • There could also be a problem with the USB cable. Replace the USB cable and try printing again. Check3 If there are any unnecessary print jobs, delete them. Deleting the Undesired Print Job Check4 Make sure that your printer's name is selected in the Print dialog box. The
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    programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the onscreen instructions to set the correct printer port, then select your printer's name. If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it
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    When paper is jammed, the Alarm lamp flashes orange and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message. For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed). Note • You can
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    UP. Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack. Loading Paper Check3 Check to see if in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. 10
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    Check7 Clean the paper feed roller. Cleaning the Paper Feed Rollers from Your Computer Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. 11
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    As printing large data such as photos or graphics takes time for the printer and the computer to process, the printer may appear to have stopped may pause to allow the ink to dry. Check3 Has the printer been printing continuously for a long period? If the printer has been printing continuously for
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    Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected 13
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    printer driver. Printing with Easy Setup Check2 Make sure that the appropriate print quality is selected using the printer driver printer driver. Changing the Print Quality and Correcting Image Data Check3 If the problem Printed Paper Curls or Has Ink Blots Paper Is Smudged/Printed photo frame, etc. 14
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    you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is complete. Check2 Is the size of the print
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    No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks 16
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    paper with the printable side facing up. Refer to the instruction manual supplied with the paper for detailed information on the printable side. Check5 Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray
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    the problem is not resolved after performing the Print Head Deep Cleaning twice: Ink may have run out. Replace the FINE cartridge. Check2 When a FINE cartridge runs out of ink, replace it with a new one. Check3 Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely
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    head position. Aligning the Print Head Position from Your Computer Check3 Increase the print quality and try printing again. Increasing the print quality in the printer driver may improve the print result. 19
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    printed. Try thickening the lines in the document. Check2 Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On. * When On is selected for Prevention of Print Data Loss
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    you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is complete. Check2 Is the size of the print
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    paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion. You can confirm the intensity using the printer driver. Adjusting Intensity Check3 Is Photo Paper used for printing photographs? When printing data with high color saturation such
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    for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem. • For Other Paper If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged
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    the paper may absorb too much ink and become wavy, causing paper abrasion. Reduce the intensity setting in the printer driver and try printing again. 1. Open the printer driver setup window. How to Open the Printer Driver Setup Window 2. On the Main sheet, select Manual for Color/Intensity, and then
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    that paper smudged and scratched are prevented. 1. Make sure that the printer is turned on. 2. Open the printer driver setup window. How to Open the Printer Driver Setup Window 3. Click the Maintenance tab and then Custom Settings. 4. Drag the Ink Drying Wait Time slide bar to set the wait time, and
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    Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Perform the Bottom Plate Cleaning to clean the inside of the printer. Cleaning Inside the Printer Note • When performing duplex printing or too much printing, the inside may become stained with
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    performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours. • If the problem is not resolved after performing the Print Head Deep Cleaning twice: Ink may have run out. Replace the FINE cartridge. Check3 Perform Print Head Alignment. 27
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    Aligning the Print Head Position from Your Computer 28
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    . If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours. • If the problem is not resolved after performing the Print Head Deep Cleaning twice: Ink may have run out. Replace the FINE cartridge. 29
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    Problems with the Printer The Printer Cannot Be Powered On The Printer Turns Off Unintentionally Cannot Connect to Computer Properly FINE Cartridge Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed 30
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    is securely plugged into the power cord connector of the printer, then turn it back on. Check3 Unplug the printer from the power supply, then plug the printer back in and turn the printer back on after leaving it for at least 2 minutes. If the problem is not resolved, contact the service center. 31
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    according to the elapsed time you specified if you activate the setting to turn the unit off automatically. If you do not want the printer to turn off automatically, open the printer driver setup window and in Auto Power under the Maintenance sheet, select Disable for Auto Power Off. 32
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    a certified Hi-Speed USB cable. We recommend that the cable is no longer than around 10 feet / 3 meters. • Does the operating system of your computer support Hi-Speed USB connection? Obtain and install the latest update for your computer. • Does the Hi-Speed USB driver operate properly? Obtain the
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    out. Close and reopen the cover to return the FINE cartridge holder to the position for replacing. Check4 Has the printer been printing continuously for a long period? If the printer has been printing continuously for a long time, the FINE cartridge holder may not move to the position for replacing
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    sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open the printer driver setup window. How to Open the Printer Driver Setup Window 2. On the Maintenance sheet, click View Printer Status. 3. Select Enable Status Monitor on the Option menu if it is not
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 36
    Problems with Installation/Downloading Cannot Install the Printer Driver Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear 36
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    ROM are displayed, double-click MSETUP4.EXE. If you cannot install the printer driver with the Setup CD-ROM, install it from our website. Note • If the CD-ROM problem with the Setup CD-ROM. In this case, contact the service center. • If you are unable to proceed beyond the Printer Connection screen:
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    the USB cable from the printer and the computer, then connect it again. 3. Turn the printer on. Check3 If you cannot resolve the problem, follow the procedure below to reinstall the printer driver. 1. Click Cancel. 2. Click Start Over on the Installation Failure screen. 3. Click Exit on the "PIXMA
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    area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX. • While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet. Check2 Is Canon Easy-WebPrint EX selected on the Toolbars menu in the
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    About Errors/Messages Displayed If an Error Occurs A Message Is Displayed 40
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    an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the
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    of 2 times flashing: (A) Flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred. 5100 7 flashes Printer error has occurred. 5B00, 5B01 10 flashes An error requiring you to contact the service B200, B201 center has occurred. Other cases than above
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    For details on how to resolve errors without Support Codes, see A Message Is Displayed. 43
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    Wait until the POWER lamp stops flashing and remains lit. Check2 Make sure that the printer port is configured appropriately in the printer driver. * In the following instructions, "XXX" signifies your printer's name. 1. Log on as a user account with administrator privilege. 2. Select items as shown
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    Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name. If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our website. Check3 Make sure that the USB cable is securely plugged
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    Screen Is Displayed If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed every month for about ten years. Read the instructions on the screen and follow
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    box may appear when installing, uninstalling or starting up software. This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey
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    has expired. Before contacting the service center, confirm the following: • Product name: * Your printer's name is located on the front cover of the setup manual. • Serial number: please refer to the setup manual • Details of the problem • What you tried to solve the problem, and what happened 48
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    Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action. Support Code Appears on the Computer Screen • 1000 to 1ZZZ 1000 1200 1203 1300 1401 1403 1485 1682 1684 1686 1687 1688
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    Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case. • If the paper tears and you cannot remove it from the paper output slot or from the rear tray: Paper Is Jammed inside the Printer • Cases other than above: In Other Cases 50
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    the ON/RESUME button on the printer. The printer resumes printing. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the
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    If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center. 52
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    hands touch the clear film and blot or scratch it, the printer can be damaged. 2. Make sure that the jammed paper is not under the FINE cartridge holder. If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier
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    pull the paper out. 5. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains. • Does the piece of paper remain under the FINE
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    (B) inside the printer? 6. Close the cover. 7. Reload the paper, and press the ON/RESUME button on the printer. The printer resumes printing. Note printer. In this case, confirm that no piece of paper remains inside the printer. If you cannot remove the paper or the paper tears inside the printer
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    Are there any foreign objects in the rear tray? If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Check3 Is the paper curled? Load the paper after correcting its curl. 56
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    's ON/RESUME button. Important • When the paper out error has occurred, you cannot turn the printer off the even if you press the ON/ RESUME button on the printer. Before turning the printer off, take the following actions. • Load paper to resume printing. • Cancel printing on the message screen
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    1200 Cause The cover is open. Action Close the cover and wait for a while. 58
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    cover is opened while printing is in progress. Action If paper is left inside the printer, remove the paper slowly with both hands and close the cover. Press the printer's ON/RESUME button to dismiss the error. The printer ejects one blank sheet of paper and resumes printing from the next paper. The
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 60
    1401 Cause The FINE cartridge is not installed. Action Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center. 60
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    1403 Cause The FINE cartridge cannot be recognized. Action Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center. 61
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    1485 Cause Appropriate ink cartridge is not installed. Action Printing cannot be executed because the ink cartridge is not compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's ON/RESUME button. 62
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    1682 Cause The FINE cartridge cannot be recognized. Action Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center. 63
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    1684 Cause The ink cartridge cannot be recognized. Action Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this printer. Install the appropriate ink cartridge. If you want to cancel printing, press the printer's ON/RESUME button. 64
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    , press the printer's ON/RESUME button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition
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    1687 Cause The FINE cartridge is not installed properly. Action Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again. Push the FINE cartridge until it clicks into place. After installing, close the cover.
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    continue printing, press the printer's ON/RESUME button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing
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    1700 Cause The ink absorber is almost full. Action Press the printer's ON/RESUME button to continue printing. Contact the service center. 68
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    1701 Cause The ink absorber is almost full. Action Press the printer's ON/RESUME button to continue printing. Contact the service center. 69
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    Make sure that the protective material or the tape does not remain attached to the FINE cartridge holder. If you find the protective material or the tape remains attached, retract the output cover after removing the protective material. If the problem is not resolved, contact the service center. 70
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    4100 Cause The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again. 71
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    Paper Plus Glossy II: Set the paper size to 4"x6" 10x15cm (Windows)/4 x 6 (Mac), or 5"x7" 13x18cm (Windows)/5 x 7 (Mac). • When the media type is set to Glossy Photo Paper: Set the paper size to 4"x6" 10x15cm (Windows)/4 x 6 (Mac). • When the media type is set to Envelope: Set the paper size to
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    . Then clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, and turn on the printer again. If the problem is not resolved, contact the service center. Important • When you clear the jammed paper or protective material that is preventing the FINE
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    5200 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 74
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    5400 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 75
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    5B00 Cause Printer error has occurred. Action Contact the service center. 76
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    5B01 Cause Printer error has occurred. Action Contact the service center. 77
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    6000 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 78
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    6800 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 79
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 80
    6801 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 80
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 81
    6930 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 81
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    6931 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 82
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 83
    6932 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 83
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 84
    6933 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 84
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 85
    6940 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 85
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 86
    6941 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 86
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    6942 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 87
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 88
    6943 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 88
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 89
    6944 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 89
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 90
    6945 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 90
  • Canon PIXMA iP2820 | Troubleshooting Guide - Page 91
    6946 Cause Printer error has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center. 91
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    B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Contact the service center. 92
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    B201 Cause An error requiring you to contact the service center has occurred. Action Turn off the printer, and unplug the power cord of the printer from the power supply. Contact the service center. 93
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iP2800 series
Online Manual
Troubleshooting
English