Canon RM-25 V1.0 Network Video Recording Software RM Series Administrator s Ma
Canon RM-25 V1.0 Manual
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- Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 1
Network Video Recording Software RM Series Administrator's Manual Make sure you read this manual before using the software. ENGLISH - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 2
any loss or damages incurred by the user as a result of such problems. Please use this software with this understanding. Support Information For support information, including software updates (patch installer), user manuals, and operating environments, see the Canon Web site. Copyright Information - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 3
NOTICE ABOUT THE MPEG-4 VISUAL STANDARD THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 4
and provides information on how to operate this software product. • Viewer Operation Guide This simplified manual is intended for general users and explains how to operate the Viewer. Please also read the manuals provided with each camera, as required. About Sample Screens Unique to This Software - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 5
Icons Indicating Products The following icons indicate information that is unique to the full product and the Lite version. Icon Meaning Features unique to the RM-64/25/9. They cannot be used with RM-Lite. Information unique to RM-Lite. About the Manuals 5 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 6
status. Direct camera operation* You can change the camera angle and use the zoom while watching the live view. * Only available for cameras that support the feature. Camera tags You can assign tags to a camera that give you information about the camera, such as its location and camera type. This - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 7
See "System Design" in Chapter 1: Introduction. Step 2 Set up your cameras Set up your cameras for live image display or recording. See your camera manuals. Step 3 Install Install this software product on your computer. See Chapter 2: Setup. Step 4 Set up the Storage Servers Set up the Storage - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 8
Unique to This Software 4 How to Display and Read This Manual 4 Features ...6 Setup Flow ...7 Chapter 1 Introduction Operating Environment 16 Important Notes Concerning System Requirements 17 Additional Considerations 18 Supported Cameras 18 Product Type and Number of Licenses 18 About - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 9
Contents Chapter 3 Chapter 4 Storage Server Settings Flow of Storage Server Settings 38 Start the Viewer...39 Configure a Storage Server Group 41 Display the [Storage Server Group Settings] Dialog Box 41 Change the Storage Server Group Name 41 Configure the Recording Settings 41 Configure - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 10
Chapter 5 Chapter 6 Setting a Recording Schedule Flow of Recording Schedule Settings 72 Record on a Regular Basis (Repeating Weekly Schedules 73 Display the [Recording Schedules] window 73 Select a Camera ...73 Set a Weekly Schedule ...74 Specify the Recording Period and Day of the Week 74 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 11
from Backup Data 115 Chapter 9 Troubleshooting Actions Required When Recording Errors Occur 118 Solutions When Viewer Problems Occur 118 Viewer and Video windows 118 the AXIS Q7404/Q7401 132 Supported Firmware ...132 Usage Precautions...132 Functional Limitations ...132 Index...134 11 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 12
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1 Chapter Introduction ❏ System requirements (operating environment, supported cameras, license conditions) ❏ System configuration and design guidelines ❏ RM-Lite specification comparison - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 14
Hard disk Network controller Display Graphics Others Operating system Language support Storage Server Viewer Intel Xeon 3060, Intel Core 2 Duo 790 MHz or higher - Audio support is required for audio playback (p. 102). Windows Server 2008 Standard Edition (Service Pack 2) 32-bit or 64-bit - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 15
Operating Environment 1 Introduction Important • The system requirements described above are the minimum configuration, assuming the following operating environment: Storage Server Viewer Maximum recording/playback data rate Overall recording frame rate Maximum number of cameras with motion - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 16
of 1 GB or greater. 100 BASE-TX or similar, 100 Mbps transfer speed 1280 × 1024 resolution or higher 16-bit colors or greater Audio support is required for audio playback (p. 102). Windows Server 2008 Standard Edition (Service Pack 2) 32-bit or 64-bit version Windows Server 2008 R2 Standard Edition - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 17
x 960 size. Important Notes Concerning System Requirements • This software does not support external storage, such as USB hard disks and NAS. • We recommend Windows 7 or Windows Server 2008 R2. • Before applying a service pack or updating the operating system, please refer to Canon's - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 18
-64/25/9 and RM-Lite. Do not uninstall any of these modules. - Microsoft Visual C++ 2008 Redistributable • Microsoft .NET Framework 4.0 is not supported. • The information in this guide is current as of February, 2012. For the latest information on this product, visit the Canon Web site. Additional - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 19
from VK-64/16/Lite. VK-64/16/Lite recordings can be played back using QuickTime Player. However, the recordings for this software are not supported by QuickTime Player. Note, however, that you can use QuickTime Player to play back a .mov file created using the [Extract Video] feature in this - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 20
System Configuration Example This software records images from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See "Determining the Capacity of the Storage Server" (p. 22) to - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 21
System Configuration Example 1 Introduction Configuration Example 2: Storage Server and Viewers Installed on Multiple Networked Computers You can install Storage Servers and Viewers on multiple computers on the network. Viewer Storage Server Group Network Images from the cameras Recorded - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 22
System Design Determining the Capacity of the Storage Server You must determine the configuration of your Storage Server based on the recording and playback data volume per second and the required hard disk capacity. Important The operating performance of this software varies depending on factors - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 23
Introduction System Design 1 Hard disk capacity requirements It is assumed that you use continuous recording at a fixed frame rate (number of images per second), image size and quality. The size of the recording file varies depending on how the camera is configured (the settings for image quality - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 24
Example 3: H.264 recording • Image recording from 8 cameras (VB-M40). • Image size is 320 x 240 and image quality is 3. • Recording frame rate is 30 fps. • Data size per second is approximately 84 KB. Although the actual recording file size depends on the objects recorded by each camera, this - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 25
Example of the Data Size for the VB-C500VD/VB-C500D/VB-C60 (JPEG) Image Quality 1 2 3 4 5 Image Size 160 × 120 320 × 240 640 × 480 3.5 9.6 27.5 4.0 11.0 31.7 4.4 12.5 35.8 5.6 16.4 47.8 15.8 52.7 171.4 (Unit: KB) Example of the Bit Rate for the VB-C500VD/VB-C500D/VB-C60 (MPEG-4) - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 26
Example of the Data Size for the VB-C50i/VB-C50iR/VB-C50FSi (JPEG) Image Quality 30 40 50 60 70 80 90 Image Size 160 × 120 320 × 240 640 × 480 3.1 8.2 24.7 3.6 9.7 29.8 4.1 10.9 34.2 4.6 12.5 40.3 5.3 14.8 49.7 6.5 18.8 64.9 9.4 28.4 106.4 (Units: KB) Important The actual - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 27
already installed. The Storage Server uses HTTP protocol to communicate with cameras. Therefore, the Storage Server may not work normally if other Web service applications exist on the same computer. The HTTP port used by this software is 80 and cannot be changed. • Running database server software - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 28
• Sending e-mail when an event occurs • Customizing event priority • Adding user groups and configuring access permissions Viewer • Multiple display support • Layout sequences • Display of multiple tabs • Custom grid • Dynamic layouts • Searching using camera tags • Advanced search feature of Event - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 29
recording (Record Now) Continuous recording Manual recording (Record Now) Configurable 512 or 1024 MB, 1 to Fixed 1 GB (1024 MB), 24 hours 24 hours (default: 1024 MB) 99 weeks 90 days (12 weeks) - The following features are not supported: • Sending e-mail when an event occurs • Customizing - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 30
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2 Chapter Setup ❏ How to install the software ❏ Settings after installation - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 32
Cameras You must set up any cameras that you will use with this software before starting operation. For details, refer to the camera manual. Stop Other Applications Stop other applications that are running on the computer, such as anti-virus software, before installing the software. 2 Click [Next - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 33
5 Click [Next]. 7 Click [Install]. Installation 2 Setup Note • You can click [Change] to change the destination folder. However, we recommend that you do not change the destination. • To check the available disk space on each drive of the computer and the disk space required for installation, - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 34
Settings After Installation Configure the following settings after installing this software according to the operating system you are using: Windows Firewall Setting Security Level Setting Sound Settings for Using the Audio Feature Warning When Viewer Starts Windows 7, Windows Vista 3 - Windows - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 35
enabled automatically once trusted site registration is complete. 3 If the [Audio Service Not Running] dialog box is displayed, click [Yes]. 4 The [ device is installed. If no audio device is installed, refer to the manual for your computer on how to install an audio device. Warning When Viewer - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 36
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3 Chapter Storage Server Settings ❏ Adding cameras ❏ Configuring the Storage Server Group ❏ Adding users - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 38
Flow of Storage Server Settings Start the Viewer (p. 39) Configure a Storage Server Group Display the [Storage Server Group Settings] dialog box (p. 41) Change the Storage Server Group name (p. 41) Configure the recording settings (p. 41) Configure the event priority and e-mail notifications (p. 42) - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 39
Storage Server Settings Start the Viewer Important 3 Important • The Viewer cannot be started on its own. Be sure to start the Viewer in an environment that allows it to connect to the Storage Server. • You should change the password for the default user (administrator) as a security measure. - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 40
Specify the Storage Server Group for Starting the Viewer You can start the Viewer using a Storage Server Group name instead of the host name of the server. 1 Double-click the [RM Viewer v1.0] icon on the desktop. Double-click the [RM-Lite Viewer v1.1] icon on your desktop Note If the [User Account - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 41
Configure a Storage Server Group Storage Server Settings You can configure the recording method and event Change the Storage Server Group Name 3 priority. Display the [Storage Server Group Settings] 1 Click [Edit] to display the [Edit Storage Server Group Name] dialog box. Dialog Box 2 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 42
3 Click [OK] to close the dialog box. Important An event is triggered and a notification e-mail is sent when the available disk space reaches the value specified in [Low Disk Space Warning Level]. Note Select [Reduce recording frame rate when disk is under high load] to trigger an event and send an - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 43
Configure a Storage Server Group Configure the Mail Server Add an E-mail Notification Destination 1 Click [Mail Server Settings] to display the [Mail Server Settings] dialog box. 1 Click [Add] in the [Events] tab of the [Storage Server Group Settings] dialog box to display the [E-mail - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 44
Specify the Event Priority Change the priority depending on the event type using [Event Priorities] in the [Events] tab. E-mail notification is performed according to the specified priorities. Click or drag the slider for each event to change the priority. The priority can be set to one of the - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 45
Configure a Storage Server You can specify the storage period of the recorded Specify the Storage Period for Recorded 3 images and the maximum disk usage. Images Storage Server Settings Display the [Servers] Tab 1 Click [Settings] > [Storage Servers]. The [Servers] tab is displayed in the [ - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 46
Change the Destination of the Recording File and the Maximum Disk Usage Specify a drive for recording or change the maximum disk usage. 1 Select a Storage Server from the list of Storage Servers. 2 Click [Edit] to display the [Storage Server Settings] dialog box. 3 Clear the check boxes next to the - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 47
Add a Camera Storage Server Settings You can add a camera to be used for displaying images Add Cameras One at a Time 3 or recording to a Storage Server. Note • The number of cameras you can add to a Storage Server depends on the version of this software product. • You can add up to four - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 48
3 Click [OK] to close the dialog box. The camera is added in the list of cameras on the [Cameras] tab. Images from a video camera connected to a multiterminal VB-EX50 cannot be displayed or recorded by this software. Important • Enter the camera's user name and password in [User Name] and [Password - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 49
. • Host names or IPv4 addresses are displayed in the [Host Name] column of the [Camera Search Results] dialog box. (IPv6 addresses are not supported.) Edit Camera Information You can edit the camera registration information, such as the camera name or the thumbnail image displayed in the Viewer - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 50
the digital zoom is set to [Disabled] on the camera. Note You must configure the presets first before starting operation. For details, see the camera manual. 50 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 51
Add a User You can add users to the Viewer and place them in the Display the [Users] Tab 3 administrator group or the general user group. 1 Click [Settings] > [Users]. About User Groups Storage Server Settings The Viewer provides the following two user groups, each with different user - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 52
Add a User Use this tab to add a new Viewer user. Also use it to specify the kind of user (Administrator or Operator). 1 Click [Add] to display the [Add User] dialog box. 2 Enter the information required to add the user. ➄ ➀ [User Name] Enter the name of the user to be added. ➁ [Password] Enter - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 53
Add a User Remove a User 1 Select a user in the list. 2 Click [Remove]. 3 A message asking if you want to remove the user is displayed. Click [Yes]. Note You cannot delete the default "administrator" user. Specify Individual Access Permissions Click [Partial Control] and select the check boxes - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 54
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4 Chapter Viewer Settings ❏ Configuring the Viewer ❏ Configuring a camera ❏ Creating a layout - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 56
Flow for Viewer Settings Start the Viewer (p. 39) Configure the Viewer Display the [Viewer Settings] dialog box (p. 57) Configure the Viewer display and operation settings (p. 57) Configure event notification and priorities (p. 58) Configure the display/hide mode for each event (p. 58) - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 57
be displayed in the Viewer. ➃ [OK] and [Cancel] Close the dialog box. ➀ [Maximum Live Frame Rate] Specify the maximum live view frame rate. ➁ [Manual Recording Duration] Specify the [Record Now] recording time, from 30 to 300 seconds. ➂ [Auto adjust frame rate under heavy load] Automatically adjust - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 58
Configure Event Notification and Priorities 1 Click the [Event Notification] tab. 2 Configure each item. Configure the Display/Hide Mode for Each Event Specify the types of events displayed in the [Live Events Log] dialog box and on the timeline. 1 Click the [Event Display] tab. 2 Specify - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 59
Configure the Camera Display the [Camera Selector] dialog box 1 Click [Window] > [Camera Selector]. The [Camera Selector] dialog box is displayed. ➀ Select a Camera When you have a large number of cameras registered, 4 search for the camera using the camera name or any associated tags. Viewer - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 60
➀ ➁ ➀ Video window menu button Click to display a menu for operating the video window. ➁ Title bar Displays the camera name and type of image being displayed. 4 To display images from other cameras, repeat step 3. With the on-screen display feature enabled, if you set the display position to the - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 61
Configure the Camera Change the Video Window Format 1 Click the video window menu button to display the menu. 2 Click [Video Format] and select the video format ([JPEG] or [MPEG-4], or [H.264]) from the submenu. • [MPEG-4] is unavailable. • The live video and its audio are not in synch when [H. - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 62
box. [Image Adjustment] tab Important The settings may be different for different camera models. For details, see the camera manual. ➀ ➁ ➂ ➃ ➀ [Exposure] The settings change according to the selected exposure setting. • [Auto] Automatically control the exposure. • [Auto (Shutter Priority)] Specify - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 63
[Low], [Medium] or [High]. • The Smart Shade Control feature is not supported. • You cannot select the [Metering Mode]. You cannot specify [Aperture Mode] when one of the camera's light source settings displayed in the list. If [Manual] is selected, use one of the following two methods to adjust the - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 64
an indoor dome housing. The setting prevents the camera from focusing onto the dome surface. ➁ [Fixed at infinity] Fix the focal point at infinity. ➂ [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click [One Shot AF] to focus once on the current subject and then return to - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 65
Configure the Video Window Layout You can save the size and position of a video window in the Viewer as a layout. Configure a layout using the following procedure: 1. Create a layout 2. Place a video window Create a Layout Specify the layout name, layout background and the video 4 window - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 66
3 Click [OK] to close the dialog box. Important Following the above steps does not automatically save the layout. Be sure to enter a name and save the new layout after configuring it. Place a Video Window You can place a video window anywhere in the viewing area. You can arrange video windows - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 67
Configure the Video Window Layout Save the Layout After configuring the display and position of the video windows, follow these steps to save the layout. 1 Click [File] > [Save Layout]. 2 Change the layout name as required, and click [OK]. Configure a Dynamic Layout 1 Click [Layouts] > [New Dynamic - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 68
Switch Between Layouts 1 Click [Layouts] on the toolbar to display a menu for selecting existing layouts. 2 Select a layout. The menu is separated into two sub-menus: • Shared layouts Displays shared layouts under the name of the Storage Server Group. The [Layouts] menu shows the Storage Server - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 69
Configure the Video Window Layout Organize Layouts You can change the display order of menus, classify and organize layouts in folders, and edit the layouts. ➇ [Copy to Folder] Copy the selected layout to a folder. ➈ [Close] Close the dialog box. 1 Click [Layouts] > [Organize Layouts] to display - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 70
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5 Chapter Setting a Recording Schedule ❏ Setting weekly schedules ❏ Configuring recording modes: continuous recording, motion detection recording, and sensor recording ❏ Setting special day schedules - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 72
outputs (p. 87) Image quality adjustment (p. 85) Save the schedule (pp. 75, 89) Edit, delete or copy from a schedule (p. 90) The camera supports sensor recording and schedule recording to internal memory. If these features are enabled, they take precedence over the Storage Server recording - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 73
Record on a Regular Basis (Repeating Weekly Schedules) Display the [Recording Schedules] window Select a Camera 1 Click [Window] > [Recording Schedules] to display the [Recording Schedules] window. When you have a large number of cameras registered, search for the camera using the camera name or - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 74
for the recording mode selected in ➁. ➃ [OK] and [Cancel] Close the dialog box. If [Restrict Service Time] is enabled on the camera, recording will take place only during the service time, irrespective of the recording schedule. Note • You cannot specify overlapping recording schedules on the same - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 75
recording. For details, see p. 77 and p. 78. When two events occur simultaneously, the event with the higher priority takes precedence. • Only supports continuous recording mode. 2 Configure the recording mode settings in the recording settings area. Hint You can specify more than one recording - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 76
[Video Format] setting, the [Aspect Ratio] and [Maximum Frame Rate] settings cannot be changed. The settings on the camera are used for recording. Only supports [JPEG] for the [Video Format]. ➃ [Maximum Frame Rate] Specify the maximum frame rate (number of frames recorded in one second) in the range - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 77
's SD memory card when the network connection is interrupted. The frame rate of the recording is 1 fps. For details, see the camera manual. The VB-C50Fi does not support [Record audio if available]. • You cannot select [MPEG-4] or [H.264] for the [Video Format]. • [Use the recording-mode stream] is - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 78
The other settings are the same as those for continuous recording. For details, see "Continuous Recording Settings" (p. 76). Important • When you select the [Sensor Recording] check box in the recoding mode list in step 1, [Do not record] is selected for all of the sensors. You must select [Start - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 79
the camera's schedule setting tool. Note 5 • If the camera supports four motion detection areas, tabs named [Area 1] through [Area 4] configure the motion detection settings on the camera. For details, see the camera manual. • When using the camera for motion detection with more than one motion - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 80
➁ [Settings Mode] • [Simple] [Sensitivity] and [Area Ratio] can only be set using the sliders. [Duration] is fixed at 0.2 seconds. • [Advanced] Makes the [Sensitivity], [Area Ratio] and [Duration] boxes available so that values can be entered. ➂ [Sensitivity] Specify the motion detection sensitivity - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 81
intelligent function recording settings on the camera. For details, see the camera manual. ➀ [Do not record] Do not record when audio is detected , see "Continuous Recording Settings" (p. 76). This feature is not supported. Important If the recording period for a schedule ends while volume detection - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 82
Configure the Advanced Recording Settings Click [Advanced] in the recording mode settings area to display the [Advanced Recording Settings] dialog box and configure the operation when recording starts. ➀ ➁➂➃ Specify the Camera Angle for Recording ➄ ➅ ➀ [Camera Angle] Specify the camera - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 83
. • To be able to select [Preset] or [Preset tour], you must first register camera angle presets on the camera. For details, see the camera manual. 2 Click [Add] to open the [Edit Preset Tour] dialog box. 3 Select a preset from the [Preset] list. 4 Configure the speed and pause settings using the - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 84
8 Click [OK] to close the dialog box. You can return the focus of the camera to its default setting by selecting [Return to default focus when the camera is operated]. Important • Using preset tour with MPEG-4 or H.264 format will consume a large amount of disk space. • The preset tour settings can - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 85
Image Quality [Image Adjustment] tab Important The settings may be different for different camera models. For details, see the camera manual. ➀ [Exposure] The settings change according to the selected exposure setting. • [Not Specified] Use the camera's exposure setting. • [Auto] Automatically - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 86
of the camera's light source settings displayed in the list. If [Manual] is selected, use one of the following two methods to adjust with the object and click this button. The Smart Shade Control feature is not supported. [Auto] is unavailable for [Aperture Mode]. Important If you select [Enabled] - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 87
an indoor dome housing. The setting prevents the camera from focusing onto the dome surface. ➂ [Fixed at infinity] Fix the focal point at infinity. ➃ [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click [One Shot AF] to focus once on the current subject and then return to - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 88
Record at Specific Times (Special Day Schedule Settings) Use special day schedules to record on exceptional days, such as public holidays. Display the [Special Day Schedules] Tab 1 Click [Window] > [Recording Schedules] to display the [Recording Schedules] dialog box. 2 Click the [Special Day - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 89
Record at Specific Times (Special Day Schedule Settings) Specify the Day for the Special Day Schedule Specify the Recording Settings 1 Click the schedule name you want to use in the schedule type area. 2 Click [Add] in the days area. 1 Select the schedule name in the schedule type area. 2 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 90
Edit a Recording Schedule Editing a Recording Schedule 1 Select the recording schedule you want to edit in the schedule area, and click [Edit]. 2 Change the settings of the recording schedule. For details on the settings in the [Edit Schedule Item] dialog box, see "Set a Weekly Schedule" (p. 74). 3 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 91
Import by Specifying the Day of the Week You can copy from a weekly schedule by specifying the day of the week to copy. Using this procedure, you are able to edit the recording schedule after making the copy. 1 Select a camera in the schedule area. 2 Click [Copy from Repeating Weekly Schedule]. - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 92
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6 Chapter Day-to-Day Operations ❏ Viewing live images ❏ Playing recordings ❏ Operating a camera ❏ Changing the layout of a video window ❏ Viewing and checking events - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 94
Flow of Operations View recorded images Record Now (p. 96) Play a recording (p. 98) Save a snapshot of the displayed image (p. 96) Save part of a recording (p. 99) Search for a recording (p. 97) Zoom in/out of the Viewer display (p. 99) View live images Get control of a camera (p. 100) - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 95
Viewer Features ➀ ➆ ➁ ➇ 6 Day-to-Day Operations ➈ ➉ ➂ ➃ ➄ ➅ ➀ Menu bar and toolbar Access this software's functions. The toolbar provides easy access to commonly used functions. ➁ Video window Display live images from a camera or playback from a recording. ➂ [Panorama] Change the camera - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 96
View Recorded Images Record Now Start recording while watching the live image. The recording format is JPEG. 1 Click the video window displaying the image to be recorded. A white frame surrounding the selected video window is displayed. 2 Click [Record Now] on the toolbar. Recording starts. The - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 97
View Recorded Images Important Do not specify the Windows folder or the Program Files folder on the system drive as the destination. Images cannot be saved to these folders. 3 Click an event in the event display area. Events not associated with the selected camera. Note • You cannot operate the - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 98
Play a Recording Use the playback controls on the timeline to control the image displayed in the video window. ➀ ➁ ➂ ➀ Playback controls Controls for image playback. Button / Description Jump to previous event Rewind (each click changes the speed in sequence: 1x, 2x, 5x, 10x) Go to previous - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 99
. Note Extracted images are saved in QuickTime format (with the .mov file extension) and can be played with QuickTime Player (or other players that support the .mov file format). If QuickTime Player is not installed, you can download it for free from http:// www.apple.com/quicktime. We recommend - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 100
Operate the Camera You can change the camera angle or adjust the image quality for a camera in the video window. Get Control of a Camera 1 Click the video window. 2 Click [Window] > [Camera Control] to display the [Camera Control] dialog box. ➀ ➄ ➁ ➂ ➃ ➅ ➀ Camera angle control buttons Change - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 101
. Note Pan/tilt/zoom is unavailable. You must first configure the presets on the camera before using this feature. For details, see the camera manual. Pan/tilt is unavailable. Zoom is unavailable when the camera's digital zoom is set to [Disable]. Pan/tilt/zoom is unavailable if a fixed camera - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 102
not available. Note You must first register a panorama image on the camera before using this feature. For details, see the camera manual. The [Audio] panel appears. ➀ ➁ ➂ Options view ➀ [Listen to Audio] Starts audio playback. ➁ [Use Microphone] Starts audio transmission. ➂ Show options button - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 103
can be used for both live and recorded video playback. ➀ [Use the default sensitivity settings] Uses the default sensitivity for silence detection. ➁ [Set the sensitivity manually] Drag the slider to set the detection sensitivity. ➂ [OK] and [Cancel] Close the dialog box. 103 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 104
Check Events View a Live Event You can display past events in the [Live Events Log] window. When the Viewer starts, you can open the [Live Events Log] window to show all events that occurred within the last hour. The top row in the list shows item names. You can sort events in the list by clicking - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 105
Check Events Search for Events You can search past events and play back the event. 1 Click [Search] on the toolbar to display the [Event Search] dialog box. 2 Specify the search criteria. Advanced Search Click [Advanced Search] in the [Event Search] dialog box to specify detailed search criteria - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 106
106 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 107
7 Chapter Operation and Management ❏ Error and warning level events ❏ How to check the status of the Storage Server ❏ Disk space management - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 108
Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred. When an event indicating an error or a warning level occurs, it is immediately displayed in the event - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 109
Storage Server Health Check Status Bar The status bar displays the Viewer processing status and load. You can check CPU usage to determine the load on your computer. If the status bar is not displayed, you can display it by clicking [View] > [Status Bar]. [Storage Servers] tab This tab displays - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 110
(p. 42). Note On receiving an event e-mail notification, an administrator can act promptly (for example, by removing unnecessary recording schedules) before a problem occurs due to low disk space. Low Remaining Disk Space Notification Level Conditions and Calculation Method If one of the following - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 111
Disk Space Management (Important) Action When the Threshold Level is Reached Action When the Limit Level is Reached Recording continues, however, the Storage Server starts deleting recording files, beginning with old files, and issues an event. Deleting files on drive due to - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 112
112 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 113
8 Chapter Backup ❏ Types of backup target files and their destinations ❏ Restoring a recording file - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 114
Backing up data Destinations of the Backup Files The data that is saved during a backup consists of recording data, event data, and configuration files. The data is backed up from the Storage Server and saved to the folders described below, on the drives that are specified in the drive settings (p. - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 115
the Storage Server The Storage Server runs in the background as a Windows service. When you restore backup data, you must follow the following steps to details on how to stop the Storage Server. 4 Double-click [Services]. Backup 4 Restore the configuration file for this software to its original - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 116
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9 Chapter Troubleshooting ❏ Actions required when recording errors occur ❏ Solutions when Viewer problems occur ❏ Error messages - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 118
error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and Server log (p. 126). Check the network (hub, cables, etc.) for any problems and make sure that the camera is operating normally. • The effective recording rate is - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 119
Solutions When Viewer Problems Occur Problem Solution Some cameras do not record. • Is the power and instead. as registering cameras or recording schedules 9 from the Viewer. (for Windows Vista) Troubleshooting Live images are no longer displayed from any camera. (for Windows Vista) • Make - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 120
that log may reach several gigabytes. Change the anti-virus software settings to exclude the Storage Servers from the target list. Connection Problems Problem Solution The screen goes blank and the "Cannot connect A network error occurred, the camera was disconnected from the network, or the to - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 121
is idle for one minute; starts a countdown. The countdown starts at 10 9 and counts down one second at a time until it reaches zero. Troubleshooting Camera control lost. A timeout occurred while the Viewer was controlling the camera or another user with higher priority requested camera control - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 122
Warning Messages in the Viewer Event notification User management Configuration Adding a recording schedule Message Invalid E-mail Address. The SMTP server port is invalid. Please specify a value between 1 and 65535. The POP server port is invalid. Please specify a value between 1 and 65535. The - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 123
[Edit Schedule Item] dialog box with [Current Camera Position] selected. Troubleshooting Special day schedules This schedule type has days set up for it to and video data are available from this SSG, identify and resolve the problem and then press [OK] to reconnect to the SSG. If you press - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 124
Saving the specified image [Organize Layouts and Layout Sequences] dialog box Message Cause The length of the extracted video must not exceed Tried to make the time longer than 1 hour. 1 hour. Unable to extract video. There is no video data in Could not save an image because there was no the - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 125
configuration file was found, but could not 9 be renamed. No configuration file found. Could not find the Storage Server configuration file. Troubleshooting Cannot delete old config '', error code Could not save the configuration. Cannot rename config from ' - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 126
cannot function at this time because the underlying system it uses to provide network services is currently unavailable. No such host is known. The requested name is valid, the mail server. The mail server does not support the command that was sent. The request was not executed because the mailbox is - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 127
500 Internal Server Error 503 Service Unavailable Possible Cause The user that the connection or request transmission failed. 9 Troubleshooting 12005 The URL is invalid. The URL registered in the DNS is specified or when a problem occurred in communication with the DNS itself. 12017 The - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 128
Message Motion Detection [Motion On] or [Motion Off] Sensor Recording [Sensor On] or [Sensor Off] Record Now [Manual Recording Started] or [Manual Recording Stopped] Intelligent Function [Intelligent Function On] or [Intelligent Function Off] Volume Detection [Volume Detection On] or - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 129
Appendix ❏ Creating a shortcut icon ❏ Camera maintenance ❏ Checking the version ❏ Limitations for MPEG-4 and H.264 formats ❏ Using AXIS models - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 130
dialog box. Camera Maintenance About the Latest Camera Firmware You can find the latest firmware and configuration backup and restore tools for cameras that are supported by this program at the Canon Web site. Update the Firmware To update the firmware for your camera, you must use the tool that - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 131
[Reduce recording frame rate when disk is under high load] setting in the Storage Server Group Settings is disabled. • The [Record Now] option only supports JPEG format. You cannot use this option to record video in MPEG-4 format or H.264 format. Playback • You can perform the following operations - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 132
Using the AXIS Q7404/Q7401 For setting details for the AXIS Q7404/Q7401, see the user manuals and safety precaution manuals includied with each product. Supported Firmware The following firmware is necessary when using the AXIS Q7404/Q7401. Video Encoder AXIS Q7404 Firmware Ver.5.20 AXIS Q7401 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 133
/25/9 control panel if the camera is connected to an AXIS Q7404/Q7401. • The control panel's [Presets] is disabled. Audio • Audio input/output is not supported. • Even if you select the AXIS Q7404/Q7401's video window, the audio panel will be disabled. Text Overlay Settings The AXIS Q7404/Q7401 text - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 134
82 control 95, 100 editing information 49 maintenance 130 number of 18 properties 49 removing 50 searching 48 selecting 59, 73 settings 59 supported 18 tags 48 thumbnail 50 capturing a still image 96 compatibility 19 compensation 62, 63, 85, 86 continuous recording 75 settings 76 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 135
settings 58 R Record Now 96 recording before and/or after an event 84 manually 96 recording mode 75 advanced settings 82 settings 76 recording options 84 recording schedule editing flow 38 stopping 115 supported cameras 18 system configuration 20 maximum 19 system design 22 135 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 136
system information 109 system requirements 14, 16 T tabs, layout 68 thumbnails 50 tilt 64, 100, 101 timeline 95, 97 toolbar 95 U updating 130 user account control 35 user groups 51 user layouts 68 users 51 adding 52 changing the information 52 removing 53 V version 131 video format - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 137
Appendix Index 137 - Canon RM-25 V1.0 | Network Video Recording Software RM Series Administrator s Ma - Page 138
CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A.,INC. One Canon Plaza Lake Success, NY 11042-1198 USA • If you have any questions, call the CANON U.S.A. Information Center toll-free at 1-800-828-4040 (U.S.A. only) CANON CANADA INC. NATIONAL HEADQUARTERS 6390 Dixie
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Administrator’s Manual
Make sure you read this manual before using the software.