Canon RM-9 V1.0 Network Video Recording Software RM-Lite Ver.1.0 Administrator
Canon RM-9 V1.0 Manual
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- Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 1
Network Video Recording Software RM Series Ver.1.0 Administrator's Manual Make sure you read this "Administrator's Manual" before using the software. ENGLISH - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 2
damages incurred by the user as a result of such problems. Please use this software with this understanding. Support Information For various types of information relating to support, including software updates (patch installer), User's Manuals, operating environment, etc., please see the Canon Web - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 3
NOTICE ABOUT THE MPEG-4 VISUAL STANDARD THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 4
Operation Guide This simplified manual is intended for general users and explains how to operate the Viewer. Please also read the manuals provided with Models The following icons indicate information that is unique to a supported camera model. The icons correspond to the following models: Icon - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 5
view. Using MPEG-4 or H.264 formats decreases the load on the network bandwidth, while maintaining a high quality image. * Only available for cameras that support the feature. Direct camera operation You can change the camera angle and use the zoom feature while watching the live view. Shade control - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 6
"System Design" in "Chapter 1 Introduction". Step 2 Set up your cameras Set up your cameras for live image display or recording. See your camera manuals. Step 3 Install Install this software product on your computer. See "Chapter 2 Setup". Step 4 Set up the Storage Servers Set up the Storage - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 7
vii - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 8
Software iv How to Display and Read This Manual iv Features ...v Setup Flow ...vi Chapter 1 Introduction Operating Environment 1-2 System requirements ...1-2 Additional Considerations 1-4 Supported Cameras 1-4 About Licenses...1-4 Notes...1-5 System Configuration Example 1-6 Configuration - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 9
Contents Chapter 4 Chapter 5 Add a Camera ...3-8 Display the [Cameras] Tab 3-8 Add Cameras One at a Time 3-8 Search For and Add Cameras 3-9 Edit Camera Information 3-10 Remove a Camera ...3-11 Add a User ...3-12 About User Groups ...3-12 Display the [Users] Tab 3-12 Add a User...3-13 Change - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 10
Notes on Backup ...8-2 How to Restore a Backup 8-3 Restoring from Backup Data 8-3 Chapter 9 Troubleshooting Actions Required When Recording Errors Occur 9-2 Solutions When Viewer Problems Occur 9-2 Viewer and Video windows 9-2 Timeline...9-3 [Extract Video] ...9-3 Recording ...9-3 Connection - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 11
Contents Appendix Create a Shortcut Icon for Starting the Viewer 10-2 Camera Maintenance 10-2 About the Latest Camera Firmware 10-2 Update the Firmware ...10-2 How to Check the Version 10-3 Checking the version of the Viewer 10-3 Checking the version of the Storage Server 10-3 Functional - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 12
xii - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 13
1 Chapter Introduction ❏ System requirements (operating environment, supported cameras, license conditions) ❏ System configuration and design guidelines - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 14
memory size: 1 GB or greater Memory interface width: 128 bits Memory clock: 790 MHz or higher Audio support is required for audio playback (for details, see P. 6-10). Windows Server 2008 Standard Edition (Service Pack 2) 32-bit or 64-bit version Windows Server 2008 R2 Standard Edition 64-bit version - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 15
computer for the Storage Server and for the Viewer. • This software does not support external storage, such as USB hard disks and NAS. • Operation may slow down interrupted when using anti-virus software. • Before applying a service pack or updating the operating system, please refer to Canon - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 16
this software, the file cannot be restored with the shadow backup feature. Supported Cameras Camera VB-M700F VB-M600D VB-M600VE VB-M40 VB-C500VD/VB- or later Ver. 1.1.0 or later Firmware Version Note The information in this guide is current as of January 2011. For the latest information on this - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 17
are different from VK-64/16. VK-64/16 recordings can be played back using QuickTime Player. However, the recordings for this software are not supported by QuickTime Player. Note, however, that you can use QuickTime Player to play back a .mov file created using the [Extract Video] feature in this - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 18
System Configuration Example This software records images from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See "Determining the Capacity of the Storage Server" (P. 1-7) to - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 19
Introduction 1 System Design Determining the Capacity of the Storage Server You must determine the size and configuration of your Storage Server based on the recording and playback data volume per second and the required hard disk capacity. Important The operating performance of this software - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 20
• Image recording from 4 cameras (VB-M40). • Image size is 320 x 240 and image quality is 3 (data size per frame: 15.3 KB). • Recording frame rate is 2 fps. • Data size per second is approximately 30.6 KB (= 15.3 KB x 2 fps). Although the actual recording file size depends on the objects recorded by - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 21
already installed. The Storage Server uses HTTP protocol to communicate with cameras. Therefore, the Storage Server may not work normally if other Web service applications exist on the same computer. The HTTP port used by this software is 80 and cannot be changed. • Running database server software - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 22
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2 Chapter Setup ❏ How to install the software ❏ Settings after installation - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 24
the Cameras You must set up any cameras that you will use with this software before starting operation. For details, refer to the camera manual. Stop Other Applications Stop other applications that are running on the computer, such as anti-virus software, before installing the software. Install .NET - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 25
6 Select the application to install, and then click [Next]. Click the application that you do not want to install and select [This feature will not be available]. 9 Click [Finish]. Installation 2 Setup 7 Click [Next]. The following icon appears in your desktop when the installation is complete. - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 26
Settings After Installation Configure the following setting after installing this software according to the operating system you are using: Windows Firewall Setting Security Level Setting Warning when Viewer Starts Sound Settings for Using the Audio Feature Windows 7, Windows Vista 3 - 3 Windows - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 27
enabled automatically once trusted site registration is complete. 3 If the [Audio Service Not Running] dialog box is displayed, click [Yes]. 4 The [ device is installed. If no audio device is installed, refer to the manual for your computer on how to install an audio device. Warning When Viewer - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 28
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3 Chapter Storage Server Settings ❏ Adding cameras ❏ Configuring the Storage Server Group ❏ Adding users - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 30
Flow of Storage Server Settings Start the Viewer (P. 3-3) Configure a Storage Server Group Display the [Storage Server Group Settings] dialog box (P. 3-5) Change the Storage Server Group name (P. 3-5) Configure a Storage Server Display the [Servers] tab (P. 3-6) Specify the storage period for - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 31
Start the Viewer Important 3 Important Storage Server Settings You must log on as a computer administrator to configure the Storage Server from the Viewer. • You should change the password for the default user (administrator) as a security measure. For details on how to change the password, see - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 32
Specify the Storage Server Group for Starting the Viewer You can start the Viewer using a Storage Server Group name instead of the host name of the server. 1 Double-click the [RM-Lite Viewer v1.0] icon on the desktop. Note If the [User Account Control] dialog box appears, click [Yes] (or [Continue - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 33
Configure a Storage Server Group You can change the name of the Storage Server Group ➂ [Events] tab 3 and configure the free disk space notifications. This cannot be used with RM-Lite. Storage Server Settings Display the [Storage Server Group Settings] Dialog Box 1 Click [Settings] > [Storage - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 34
Configure a Storage Server You can specify the storage period of the recorded images and the maximum disk usage. Display the [Servers] Tab 1 Click [Settings] > [Storage Servers]. The [Servers] tab is displayed in the [Settings] dialog box. ➀ ➁ ➂ ➃ ➀ List of Storage Servers Display a list of Storage - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 35
5 Click [OK] to close the dialog box. Important We recommend that you do not specify the system drive (typically the C drive) as the destination for the recording file. Configure a Storage Server 3 Storage Server Settings 3-7 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 36
Add a Camera You can add a camera to be used for displaying images or recording to a Storage Server. Note You can add up to four cameras. Display the [Cameras] Tab Display the [Cameras] tab in the [Settings] dialog box to start adding a camera. 1 Click [Settings] > [Cameras]. Add Cameras One at a - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 37
and add the camera. • Only IPv4 addresses are displayed in the [Host Name] column of the [Camera Search Results] dialog box. (IPv6 addresses are not supported.) 1 Click [Find]. The cameras on the subnet are displayed in the [Camera Search Results] dialog box. 2 Select the check box of a camera you - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 38
Edit Camera Information [Advanced] tab You can edit the camera registration information, such as the camera name or the thumbnail image displayed in the Viewer. ➀ ➁ ➂ 1 Select a camera in the list and click [Edit] in the ➃ [Settings] dialog box to display the [ ➄ Properties] - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 39
the digital zoom is set to [Disabled] on the camera. Note You must configure the presets first before starting operation. For details, see the camera manual. 3 - 11 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 40
Add a User You can add users to the Viewer and place them in the administrator group or the general user group. About User Groups The Viewer provides the following two user groups, each with different user permissions. • Administrator Users in this group can fully operate the Viewer. • Operator - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 41
Add a User Add a User Use this tab to add a new Viewer user. Also use it to specify the kind of user (Administrator or Operator). 1 Click [Add] to display the [Add User] dialog box. 2 Enter the information required to add the user. ➄ ➀ [User Name] Enter the name of the user to be added. ➁ [ - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 42
Remove a User 1 Select a user in the list. 2 Click [Remove]. 3 A message asking if you want to remove the user is displayed. Click [Yes]. Note You cannot delete the default "administrator" user name. 3 - 14 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 43
4 Chapter Viewer Settings ❏ Configuring the Viewer ❏ Configuring a camera ❏ Creating a layout - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 44
Flow for Viewer Settings Start the Viewer (P. 3-3) Configure the Viewer Display the [Viewer Settings] dialog box (P. 4-3) Configure the Viewer display and operation settings (P. 4-3) Configure event notification and priorities (P. 4-4) Configure the camera Display the [Camera Selector] dialog box - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 45
cannot be used with RM-Lite. ➃ [OK] and [Cancel] Close the dialog box. ➀ [Maximum Live Frame Rate] Specify the maximum live frame rate. ➁ [Manual Recording Duration] Specify the [Record Now] recording time, from 30 to 300 seconds. ➂ [Auto adjust frame rate under heavy load] Automatically adjust the - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 46
Configure Event Notification and Priorities 1 Click the [Event Notification] tab. 2 Configure each item. ➀ [Show Events in Live Events Log and Timeline] Display an event in the [Live Events Log] dialog box and on the timeline. [Equal to or higher than] Specify the priority of events to be - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 47
Configure the Camera Display the [Camera Selector] dialog box 1 Click [Window] > [Camera Selector]. The [Camera Selector] dialog box is displayed. ➀ Select a Camera When you have a large number of cameras registered, 4 search for the camera using the camera name. Viewer Settings 1 Click the - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 48
➀ ➁ ➀ Video window menu button. Click to display a menu for operating the video window. ➁ Title bar Displays the camera name and type of image being displayed. 4 To display images from other cameras, repeat step 3. With the on-screen display feature enabled, if you set the display position to the - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 49
Configure the Camera Change the Video Window Format Display on the Full Screen 1 Click the video window menu button to display the menu. You can display the video window image on the full screen. 2 Click [Video Format] and select the video format ([JPEG] or [MPEG-4], or [H.264]) from the - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 50
box. [Image Adjustment] tab Important The settings may be different for different camera models. For details, see the camera manual. ➀ ➁ ➂ ➃ ➀ [Exposure] The settings change according to the selected exposure setting. • [Auto] Automatically control the exposure. • [Auto (Shutter Priority)] Specify - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 51
night mode. ➃ [White Balance] Specify the appropriate white balance by selecting one of the camera's light source settings displayed in the list. If [Manual] is selected, use one of the following two methods to adjust the white balance. • [R Gain] and [B Gain] Specify the white balance parameters by - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 52
an indoor dome housing. The setting prevents the camera from focusing onto the dome surface. ➁ [Fixed at infinity] Fix the focal point at infinity. ➂ [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click [One Shot AF] to focus once on the current subject and then return to - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 53
Configure the Video Window Layout You can save the size and position of a video window in ➃ [OK] and [Cancel] the Viewer as a layout. Close the dialog box. Configure a layout using the following procedure: 3 Click [OK] to close the dialog box. 4 1. Create a layout 2. Place a video window 3. - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 54
Move a Video Window You can drag a video window to any position. When the grid is set to [None], the video window remains in the position to which it is dragged. For options other than [None], the video window snaps to the grid position that is nearest to where the window is dragged. Important The - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 55
Note The settings in the [Organize Layouts and Layout Sequences] dialog box, such as the order of the layout sequence and the folder types are also displayed when you click the [Layouts] menu, or when you click the [Layouts] button on the toolbar. Configure the Video Window Layout 4 Viewer - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 56
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5 Chapter Setting a Recording Schedule ❏ How to set a schedule for recording images on particular days of the week or at the particular times ❏ Settings for different recording modes - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 58
Flow of Recording Schedule Settings Display the [Recording Schedules] window (P. 5-3) Set a Weekly schedule Display the [Recording Schedules] window (P. 5-3) Set a recording schedule (P. 5-3) Configure the recording conditions Continuous recording settings (P. 5-4) Save or edit a recording schedule - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 59
Record on a Regular Basis (Repeating Weekly Schedules) Display the [Recording Schedules] window Set a Weekly Schedule 1 Click [Window] > [Recording Schedules] to display the 1 In the schedule area, click the camera that you want to [Recording Schedules] window. add the schedule to. Hint 5 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 60
Specify the Recording Period and Day of the Week 1 Specify the recording period. • To record for the entire day without specifying a starting and ending time, click [All Day]. • To specify a recording period, enter the start time in [Start Time] and the end time in [End Time]. Use these items when - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 61
Note • It may not be possible to record at the specified frame rate or recording may pause intermittently, depending on the load on the Storage Server CPU or the hard disk. • Recording may be performed at lower than the specified frame rate, depending on the number of Viewers that are accessing the - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 62
Edit a Recording Schedule Editing a Recording Schedule 1 Select the recording schedule you want to edit in the schedule area, and click [Edit]. 2 Change the settings of the recording schedule. For details on the settings in the [Edit Schedule Item] dialog box, see "Set a Weekly Schedule" (P. 5-3). 3 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 63
6 Chapter Day-to-Day Operations ❏ Viewing live images ❏ Playing recordings ❏ Operating a camera ❏ Changing the layout of a video window ❏ Viewing and checking events - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 64
Flow of Operations View recorded images Record Now (P. 6-4) Play a recording (P. 6-6) Save a snapshot of the displayed image (P. 6-4) Save part of a recording (P. 6-7) Search for a recording (P. 6-5) Zoom in/out of the Viewer display (P. 6-7) View live images Get control of a camera (P. - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 65
Viewer Features ➀ ➆ ➁ ➇ 6 Day-to-Day Operations ➈ ➉ ➂ ➃ ➄ ➅ ➀ Menu bar and toolbar Access this software's functions. The toolbar provides easy access to commonly used functions. ➁ Video window Display live images from a camera or playback from a recording. ➂ [Panorama] Change the camera angle - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 66
View Recorded Images Record Now Start recording while watching the live image. 1 Click the video window displaying the image to be recorded. A white frame surrounding the selected video window is displayed. 2 Click [Record Now] on the toolbar. Recording starts. The upper part of the window is red - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 67
View Recorded Images Important Do not specify the Windows folder or the Program Files folder on the system drive as the destination for the snapshot images. Images cannot be saved to these folders. 3 Click an event in the event display area. Events not associated with the selected camera Note • - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 68
Search by Specifying the Time and Date 1 Click a video window. 2 Click [Jump] on the timeline to display the [Jump to Time] dialog box. 3 Specify the date and time and click [OK]. The playhead moves to the specified date and time and the recorded video starts playing in the video window. Search - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 69
. Note Extracted images are saved in QuickTime format (with the .mov file extension) and can be played with QuickTime Player (or other players that support the .mov file format). If QuickTime Player is not installed, you can download it for free from http:// www.apple.com/quicktime. We recommend - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 70
Operate the Camera You can change the camera angle or adjust the image quality for a camera in the video window. Get Control of a Camera 1 Click the video window. 2 Click [Window] > [Camera Control] to display the [Camera Control] dialog box. Note • If the camera is idle for one minute, camera - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 71
-angle position. Note Pan/tilt/zoom is unavailable. You must first configure the presets on the camera before using this feature. For details, see camera manual. • Pan/tilt is unavailable. • Zoom is unavailable when the camera's digital zoom is set to [Disable]. 6-9 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 72
not available. Note You must first register a panorama image on the camera before using this feature. For details, see the camera manual. ➀ ➁ ➂ Options view ➀ [Listen to Audio] Starts audio playback. ➁ [Use Microphone] Starts audio transmission. ➂ Show options button Displays the options for the - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 73
and adjust the silence detection sensitivity. ➀ [Use the default sensitivity settings] Uses the default sensitivity for silence detection. ➁ [Set the sensitivity manually] Drag the slider to set the detection sensitivity. ➂ [OK] and [Cancel] Close the dialog box. Compensate for Dark Regions in the - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 74
Check Events View a Live Event You can display past events in the [Live Events Log] window. When the Viewer starts, the [Live Events Log] window is displayed, showing all events that occurred within the last hour. The top row in the list shows item names. You can sort events in the list by - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 75
Play Back an Event If a recording is associated with an event in the search results, right-click the event and click [Play Back Video] to play back the recording in the video window of the corresponding camera. If the video window is not displayed, clicking [Play Back Video] will automatically - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 76
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7 Chapter Operation and Management ❏ Error and warning level events ❏ How to check the status of the Storage Server ❏ Disk space management - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 78
Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred. When an event indicating an error or a warning level occurs, it is immediately displayed in the event - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 79
Storage Server Health Check Status Bar The status bar displays the Viewer processing status and load. You can check CPU usage to determine the load on your computer. [Storage Servers] tab This tab displays information (Storage Server Group name, status, CPU usage, recording bit rate, and playback - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 80
Disk Space Management (Important) The Storage Server monitors the disk space and responds according to the amount of available space. Disk Space Status Explanation Notification level indicating that the remaining disk space is low You can specify a reference value using [Low Disk Space Warning - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 81
Disk Space Management (Important) Action When the Threshold Level is Reached Recording continues, however, the Storage Server starts deleting recording files, beginning with old files, and issues an event. Value for [Maximum Disk Space Used] Threshold level Delete oldest first Action When - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 82
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8 Chapter Backup ❏ Types of backup target files and their destinations ❏ Restoring a recording file - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 84
Backing up data Destinations of the Backup Files The data that is saved during a backup consists of recording data, event data, and configuration files. The data is saved to the folders described below. Recording Data :\Canon-NVR\videofiles The following recording data file - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 85
hierarchy as the original Storage Server. 2 Install this software. Stopping the Storage Server The Storage Server runs in the background as a Windows service. When you restore backup data, you must follow the following steps to temporarily stop the Storage Server. 1 Click [Start] > [Control Panel - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 86
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9 Chapter Troubleshooting ❏ Actions required when recording errors occur ❏ Solutions when Viewer problems occur ❏ Error messages - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 88
error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log Storage Server log (P. 9-7). Check the network (hub, cables, etc.) for any problems and make sure that the camera is operating normally. • The effective recording rate - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 89
of 9 image data may cause processing to take longer. Try adjusting the video quality and video size settings on the camera. Troubleshooting Timeline Problem Nothing happens when I click any of the playback controls. Solution • Move the playhead off of the [Live] position. • You must select - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 90
Connection Problems Problem Solution The screen goes blank and the "Cannot connect A network error occurred, the camera was disconnected from the network, or the to camera" message is - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 91
remove the camera Tried to delete the camera. ''? If the camera is removed, you will not be able to play back recorded video. 9 Troubleshooting Managing a layout This will replace an existing layout of the same name. Are you sure you want to continue? Tried to save an open layout - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 92
with the SSG "" has failed. To ensure that event and video data are available from this SSG, identify and resolve the problem and then press [OK] to reconnect to the SSG. If you press [Cancel], then some event data including all future events for cameras recording to - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 93
configuration file was found, but could not 9 be renamed. No configuration file found. Could not find the Storage Server configuration file. Troubleshooting Cannot delete old config '', error code Could not save the configuration. Cannot rename config from ' - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 94
. WSAStartup cannot function at this time because the underlying system it uses to provide network services is currently unavailable. No such host is known. The requested name is valid, but not registered in the DNS is specified or when a problem occurred in communication with the DNS itself.) 9-8 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 95
the indicate a problem and may be Manual Recording Stopped] [Recording Started] or [Recording Stopped] 9 Change in the recording frame rate [Recording Frame Rate reduced due to high load issues] or [Reverted to the Recording Frame Rate due to resolution of high load issues] Troubleshooting - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 96
9 - 10 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 97
Appendix - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 98
. Camera Maintenance About the Latest Camera Firmware You can find the latest firmware and configuration backup and restore tools for cameras that are supported by this program at the Canon Web site. Note If the firmware update fails, restore the configuration using the configuration restore tool - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 99
displayed list. Functional Limitations for MPEG-4 and H.264 formats The VB-C60, VB-C500D, and VB-C500VD support MPEG-4 format, while the VB-M40, VB-M600D, VB-C600V and VB-C700F support the H.264 format. Note that the following limitations apply. Live display • The following video window settings - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 100
4-7 control 6-3, 6-8 editing information 3-10 maintenance 10-2 properties 3-10 removing 3-11 searching 3-9 selecting 4-5 settings 4-5 supported 1-4 thumbnail 3-11 capturing a still image 6-4 compatibility 1-5 compensation 4-8, 4-9 E event notification 4-4 events checking 6-12 errors - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 101
6-4 priority notification message settings 4-4 R Record Now 6-4 recording manually 6-4 recording mode settings 5-4 recording schedule editing 5-6 settings flow license 1-4 settings 3-6 settings flow 3-2 stopping 8-3 supported cameras 1-4 system configuration 1-6 system design 1-7 system - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 102
W Weekly schedule 5-3 settings 5-3 White Balance 4-9 Z zoom 4-10, 6-8, 6-9 zooming in/out 6-7 10 - 6 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 103
Appendix Index 10-7 - Canon RM-9 V1.0 | Network Video Recording Software RM-Lite Ver.1.0 Administrator - Page 104
CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A.,INC. One Canon Plaza Lake Success, NY 11042-1198 USA • If you have any questions, call the CANON U.S.A. Information Center toll-free at 1-800-828-4040 (U.S.A. only) CANON CANADA INC. NATIONAL HEADQUARTERS 6390 Dixie
ENGLISH
Network Video Recording
S
oftware
RM
S
eries
Ver. 1.0
Administrator’s Manual
Make sure you read this “Administrator’s Manual” before using the software.