Canon SELPHY CP-300 Canon Card Photo Printer CP-300/CP-200 User Guide - Page 35
Troubleshooting
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Troubleshooting If the printer does not seem to be working properly, run through the checks below to see if you can identify and correct the problem. If you are not able to solve the problem, please call your dealer or contact a Canon Customer Support help desk for assistance. Problem Cause Solution The printer has no power. The compact power adapter or AC Be sure that the compact power cable is not correctly connected. adapter and AC cable are connected correctly. Be sure that the AC cable is plugged into a standard power outlet. The printer's indicator is blinking There is a malfunction in the red. printer. Turn the printer's power off and turn it on again. The (Direct Print) mark does not display in the upper left corner of the LCD monitor. The cable is not correctly connected. The printer's power is off. Connect the cable correctly ( p. 26). Turn the printer's power on ( p. 26). Your camera's firmware is incompatible with this printer. Please check the Canon BeBit website or your regional Canon website. The printer is connected to a computer and printing is in progress. Wait until the print outputted by the computer is complete. The printer does not print. The printer is not correctly connected to the camera. Connect the cable correctly ( p. 26). If the connection is correct, the icon will appear on the camera's LCD monitor. The camera's batteries are depleted. Replace with fully charged (fresh) batteries, or plug the camera into a power outlet (using the camera's optional compact power adapter). The printer's battery pack is depleted. (CP-300 only) Use a fully charged battery pack or use the printer's compact power adapter. The ink cassette is not loaded correctly. Load the ink cassette correctly. ( p. 22) Too muck slack in the ink cassette's ink sheet. Take up the slack. The paper cassette is not pushed Load the paper cassette correctly. all the way in. ( p. 25) The printer has overheated. Wait for the printer to cool down. Printing stopped midway. The printer is not correctly connected to the camera. Connect the cable correctly. ( p. 26) 34