Canon VB-M720F Network Video Recording Software RM Series Administrator Manual
Canon VB-M720F Manual
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- Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 1
Network Video Recording Software RM Series Administrator Manual / // The Operation Guide should be read before using the network camera. ENGLISH - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 2
hereafter referred to as "RM-64/25/ 9" or "this software"). This manual also explains how to use RM-Lite v4.0 Network Video Recording Software (hereafter Recording Flaws or other problems with this software may result in recording failure or destruction or loss of recorded data. Canon shall have no - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 3
INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE http://www.mpegla.com. This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 4
screen. Software Screenshots The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the actual screens displayed. The VB-R11 is mainly used as the example camera in this manual. In addition, screens using Windows 8.1 are displayed as samples - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 5
M700 C500 C60 C300 C50F C50i VB-H630VE and VB-H630D VB-H610VE and VB-H610D VB-H730F VB-H710F VB-M42 VB-M40 VB-M620VE and VB-M620D VB-M600VE and VB-M600D VB-M720F VB-M700F VB-C500VD and VB-C500D VB-C60 VB-C300 VB-C50Fi and VB-C50FSi VB-C50i and VB-C50iR Camera Model Symbols Indicating Products - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 6
Party Software...2 User Manuals...4 Types of User Manuals ...4 How to Use This Manual ...4 Symbols Used in This Manual 4 Chapter 1 Before 17 Important Notes Concerning System Requirements 19 Additional Considerations...20 Supported Cameras ...21 Camera Video Sizes...22 Product Type and Number - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 7
Settings After Installation 39 Windows Firewall Settings ...39 Security Level Setting ...40 Sound Settings for Using the Audio Feature 40 Chapter 3 Storage Server Setup Connect RM Manager to the Storage Server 42 Add a Camera ...44 Display the [Cameras] Tab 44 Add Cameras One at a Time 44 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 8
Chapter 6 Chapter 7 Configure the Advanced Recording Settings 82 Copy a Weekly Schedule to Another Camera 89 Record at Specific Times (Special Day Schedule Settings 91 Display the [Special Day Schedules] Tab 91 Name the Special Day Recording Schedule 92 Specify the Day...92 Specify the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 9
136 Notes on Backup ...137 How to Restore a Backup 138 Restoring from Backup Data 138 Chapter 9 Troubleshooting Actions Required When Recording Errors Occur 142 Solutions When Viewer Problems Occur 143 Viewer and Video Windows 143 Timeline...144 [Extract Video] ...144 Video Recording ...144 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 10
Playback ...164 Using the AXIS Q7404/Q7401 165 Supported Firmware ...165 Usage Precautions...165 Functional Limitations ...165 Index...167 10 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 11
Chapter Before Use This chapter introduces items that should be understood before using the software. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 12
you can easily switch between different camera video. You can also operate up to two Viewer windows at the same time. With an environment that supports multiple displays, you can create a dual-display monitoring setup by locating a Viewer on each of the displays. Tags You can assign tags to a camera - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 13
Shade control automatically compensates for the dark regions in the video and can be used for both live and recorded video. Before Use Record Now (Manual recording) Use this feature to immediately start recording when you do not have a recording schedule set up. Saving the specified video You can - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 14
.NET Framework 3.5 SP1 or .NET Framework 4.5 is not installed) Additional space for saving extracted video files, as required. 1000 BASE-T or similar, supporting 1 Gbps transfer speed - 1280x1024 resolution or higher 16-bit colors or greater Required to display all user interfaces of the Viewer - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 15
• The system requirements described above are the minimum configuration, assuming the following operating environment: Storage Server Maximum recording/playback data rate Overall recording frame rate 80 Mbps *1 1280 fps or slower *2 Viewer Maximum number of cameras with motion detection*3 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 16
Mbps transfer speed 1280 x 1024 resolution or higher 16-bit colors or greater Required to display all user interfaces of the Viewer Audio support is required for audio playback (p. 103). Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit Windows Vista Ultimate/Business/Enterprise/Home Premium - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 17
• The system requirements described above are the minimum configuration, assuming the following operating environment: Storage Server Viewer Maximum recording/playback data rate Overall recording frame rate 16 Mbps *1 256 fps or slower *2 Maximum number of cameras with motion detection Maximum - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 18
or higher 16-bit colors or greater Required to display all user interfaces of the Viewer - NVIDIA GeForce GTX 660 or higher - Audio support is required for audio playback (p. 103). Windows Vista Ultimate/Business/Enterprise SP2 32/64-bit Windows 7 Ultimate/Professional/Enterprise SP1 32/64 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 19
saving recorded video must be in NTFS format. • This software does not support external storage, such as USB hard disks and NAS. • It is Windows Server 2012 R2. • Before applying a service pack or updating the operating system, please refer to the Canon Web site. • Do not use Windows Update - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 20
recording and displaying video. • You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the following items before using the feature. - The Viewer supports transmission and reception of audio data. - Audio data cannot be recorded separately, and - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 21
Supported Cameras Camera VB-R11VE VB-R11 VB-R10VE VB-M641VE VB-M641V VB-M640VE VB-M640V VB-M741LE VB-M740E VB-S30D VB-S31D VB-S800D VB-S900F VB-S805D VB-S905F VB-H43 VB-H630VE VB-H630D VB-H730F VB-H41 VB-H610VE VB-H610D VB-H710F VB-M42 VB-M620VE VB-M620D VB-M720F VB-M40 VB-M600VE VB-M600D VB-M700F - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 22
S31D/VB-S800D/VB-S900F/VB-H43/ VB-H630VE/VB-H630D/VB-H730F 1080p 720p 4:3 VB-R11/VB-R11VE/VB-R10VE/VB-M641VE/ VB-M641V/VB-M640VE/VB-M640V/VB-M741LE/ VB-M740E/VB-S805D/VB-S905F/VB-M42/ VB-M620VE/VB-M620D/VB-M720F 720p 4:3 VB-H41/VB-H610VE/VB-H610D/VB-H710F VB-M40/VB-M600VE/VB-M600D/VB-M700F VB - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 23
Product Type and Number of Licenses 1 Before Use The number of cameras that can be added to a Storage Server Group depends on the specific software product. The following table describes the number of licenses required for Storage Servers, Viewers, and RM Managers, as well as the number of - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 24
different from VK-64/16/Lite. VK-64/16/Lite recordings can be played back using QuickTime. However, the recordings for this software are not supported by QuickTime. Note, however, that you can use QuickTime to play back a .mov file created using the [Extract Video] feature in this software. 24 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 25
System Configuration Example 1 Before Use This software records video from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. Please refer to "Determining the Capacity of the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 26
Configuration Example 2: Storage Server and Viewers Installed Separately on Multiple Networked Computers You can separately install Storage Servers and Viewers on multiple computers on the network. RM Manager/Viewer Storage Server Group Network Video from the cameras Recorded video - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 27
system configuration supported by this software the RM-64/25/9's CD-ROM to perform calculations. Instructions on how to perform the calculations are also included in Bit Rate Estimates table can also be found on the Canon website. Calculating Network Bandwidth You need to consider the network - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 28
already installed. The Storage Server uses HTTP protocol to communicate with cameras. Therefore, the Storage Server may not work normally if other Web service applications exist on the same computer. The HTTP port used by this software is 80 and cannot be changed. • Running database server software - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 29
only playback option. • You cannot configure [Each Tag], [All Cameras] and [Recording Cameras] in [Organize Layouts]. • AXIS Q7404/Q7401 is not supported. Features that Cannot Be Used in RM-Lite Storage Server • MPEG-4 and H.264 recording • Motion detection recording • Sensor recording • Intelligent - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 30
Continuous recording Record Now (Manual recording) Max. file size setting Configurable 512 or 1024 MB, 1 to 24 hours (default: 1024 MB) Fixed 1 GB (1024 MB), 24 hours Max. storage period 99 weeks 90 days (12 weeks) Others - The following features are not supported: • Sending e-mail when an - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 31
" for system design. Step 2 Install the Camera Set up your cameras for live video display or recording. Please refer to your camera manuals. Step 3 Installation Install this software product on your computer. Please refer to "Chapter 2 Installation". Step 4 Set Up the Storage Server Add cameras - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 32
Viewer". • Check system status. Please refer to "Chapter 4 System Management With RM Manager". • Back up recorded files. Please refer to "Chapter 8 Backup". • Error messages and problems. Please refer to "Chapter 9 Troubleshooting". 32 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 33
Chapter Installation This chapter explains how to install this software. Precautions for updating and uninstallation are also explained. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 34
How to Install the Software Follow the steps below to install this software. Installation Procedures Important • You must log on to the computer as a computer administrator to install this software. • Stop other applications that are running on the computer, such as anti-virus software, before - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 35
Installation 3 Read the license agreement carefully. Click [I accept the terms in the license agreement], and then click [Next] to continue. 2 4 Enter your license key(s) and click [Next]. Enter the license key(s) for installing the software (Storage Server and Viewer. The Viewer also includes RM - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 36
5 Select the program to install and click [Next]. You can configure the software so that only certain parts of programs are installed. Select which programs not to install. Click the application that you do not want to install and select [This feature will not be available]. If you entered the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 37
Installation 7 Click [Install]. 2 8 Click [Finish]. 9 Click [Yes] to restart the computer. A Viewer or RM Manager launch icon appears on your desktop when the installation is complete. Note A launch icon for the Storage Server will not appear. This Storage Server starts automatically. Upgrade from - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 38
Important Before upgrading or reinstalling the software, it is recommended that you create a backup. For details on backup, please refer to "Chapter 8 Backup". Note • The license key included with the earlier version must be entered when upgrading. • Some functions from Viewer v3.2 and earlier have - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 39
Installation Settings After Installation 2 Configure the following settings after installing this software according to the operating system you are using. Windows Firewall Settings If you install the Storage Server and the Viewer on different computers, you must change the Windows Firewall - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 40
]. If the [Control Panel] in Windows Server 2008 is set to [Classic View], double-click [Sound] and proceed to step 3. 2 If the [Audio Service Not Running] dialog box is displayed, click [Yes]. 3 The [Sound] dialog box is displayed. Select the [Playback] tab and confirm that an appropriate audio - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 41
Chapter Storage Server Setup This chapter explains Storage Server setup and how to add cameras using RM Manager. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 42
Connect RM Manager to the Storage Server Launch RM Manager to connect to the Storage Server Group. Important • You must log on to the computer as a computer administrator to launch RM Manager. • It is strongly recommended that only one administrator configure the Storage Servers. • Before - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 43
Storage Server Setup 3 Enter the password in [Password] and click [Connect]. Leave the user name as "administrator". The default administrator password is "NVR". 3 Connect to the Storage Server. Information for the connected Storage Server Group appears in the [Tree View] tab. Important • You - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 44
Add a Camera You can add a camera to be used for displaying video or recording to a Storage Server. Note The number of cameras you can add to a Storage Server depends on the version of this software product. You can add a maximum of four cameras. Display the [Cameras] Tab Click [Settings] >[Cameras - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 45
[Add Camera] dialog and the cameras are added to the camera list in the [Cameras] tab. C50F C50i Video from a camera connected to a multi-terminal VB-EX50 cannot be displayed live or recorded by this software. Important • Enter the camera's user name and password in [User Name] and [Password]. • If - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 46
displayed in the list in the [Camera Search Results] dialog box. However, the VB-C300 camera name is not displayed. • Cameras that have already been added are also Search Results] dialog box. (IPv6 addresses are not supported.) Change Camera Information You can change the camera registration - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 47
2 Change the camera Information. [General] tab Set the camera name. The camera name is only used by this software. The camera name stored on the camera is not changed. Click the [Update] button to change thumbnail images. 3 Click the [Edit] button to specify camera tags. [Advanced] tab Click [ - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 48
48 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 49
Chapter System Management With RM Manager RM Manager is used for system management of this software. With it, you can manage users, cameras, disk space, and add recording schedules. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 50
RM Manager Functions RM Manager consists of four upper tabs ([Tree View], [Cameras], [Storage Server], [Users]), three lower tabs ([Storage Server Search Results], [Activity Log], [Live Events]), and menus. Menus (p. 54) [Tree View] Tab (p. 51) [Cameras] Tab (p. 51) [Storage Server] Tab (p. 52) [ - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 51
System Management With RM Manager [Tree View] Tab This tab displays in a tree the Storage Servers connected to RM Manager, the destination drive for recording files, and registered cameras. 4 Cameras appear under the storage drive. You can check Storage Server and camera status. Green: Normal Red: - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 52
The following items appear in [Status], showing the current connection status between the camera and the recording server. [Status] display Recording Monitoring Connecting Idle Disabled Error Unlicensed Meaning Recording video Due to motion detection or pre event recording schedule, the Storage - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 53
System Management With RM Manager [Storage Server Search Results] Tab Regardless of whether or not they are connected to RM Manager, active Storage Servers in the same subnet are displayed in a list. Right-click to connect/disconnect Storage Servers from RM Manager. When connected, the Storage - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 54
[Live Events Log] Tab Events are displayed here. Display items can be rearranged and filtered. Event information is similarly displayed in the Viewer's [Live Events Log]. You can configure the event levels and types in the [RM Manager Settings] dialog box by clicking [Settings] > [RM Manager]. Menus - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 55
-25 to RM-64, you can change the license when a new one has been obtained (p. 162). [Reset Servers Reference Time] Synchronizes the Storage Server service time and the Storage Server computer time. Because this is adjusted periodically under normal circumstances, there is no need to use this option - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 56
Add a User In addition to the registered administrator, new users can be added, and operation can be split between administrators and guest users. About User Groups This software provides the following two user groups, each with different user permissions. Administrator All Viewer and RM Manager - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 57
2 Enter the information required to add the user. (1) (2) (3) (4) (1) [User Name] Enter the name of the user to be added. (2) [Password] Enter the password used to log into the Viewer. (3) [Confirm Password] Enter the password in (2) for confirmation. (4) [User Group] Select the user group (" - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 58
Add a User Group and Specify Its Access Permissions RM-64/25/9 You can create additional user groups and specify access permissions for the group. In the [Settings] dialog box, click the [User] tab and click [User Group Settings] to display the [User Group Settings] dialog box. (1) (2) (3) (4) - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 59
System Management With RM Manager Select the check box next to a feature to enable operation of the feature. Camera tags are only displayed for [View Recording Schedules], [View Live Video], and [Playback Recorded Video]. Click a tag to display a dialog box for specifying camera tags to narrow down - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 60
Notification of Events by E-mail RM-64/25/9 You can configure settings so that an e-mail notification is set when an event occurs. You can set event priority levels ahead of time and change e-mail destinations according to the priority. Note For details on e-mail notification content when an even - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 61
System Management With RM Manager Configure the Mail Server 1 Click [Mail Server Settings]. The [Mail Server Settings] dialog box is displayed. 2 Configure the mail server settings. 4 (1) (2) (3) (4) (5) (1) [SMTP Server] and [Port] Enter an SMTP server name and change the port number, as - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 62
2 Configure the e-mail notification settings. (1) (2) (3) (4) (1) [To] Enter an e-mail address as the destination. (2) [From] Enter the e-mail address of the sender. (3) [Subject] Enter the subject of the e-mail. (4) [Min. Priority] Specify the minimum event priority level which will generate an e- - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 63
Manage Disk Space You can configure various settings in order to manage Storage Server disk space. Change the Destination of the Recording File and the Maximum Disk Usage 4 Specify a drive for recording or change the maximum disk usage. By default, the maximum disk usage is set to [Do not limit - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 64
Specify the Storage Period for Recorded Video You can specify the storage period for video recorded on the Storage Server. Select the appropriate Storage Server, click [Settings] > [Storage Server], and display the [Storage Server] tab in the [Settings] dialog box. You can specify the storage period - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 65
(p. 61). Note On receiving an event e-mail notification, an administrator can act promptly (for example, by removing unnecessary recording schedules) before a problem occurs due to low disk space. Low Remaining Disk Space Notification Level Conditions and Calculation Method If one of the following - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 66
For example, if the value for [Maximum Disk Space Used] is 100 GB and the value for [Low Disk Space Warning Level] is 10%, the Storage Server reaches the low remaining disk space notification level when the Storage Server disk space usage becomes 90 GB or more. Condition 2: If the free disk space - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 67
Action When the Limit Level is Reached The Storage Server stops recording and issues an event when the free disk space drops to this level. The Storage Server resumes recording and issues an event when the free disk space increases above this level after deleting recording files. Low disk space < - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 68
68 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 69
Chapter Setting a Recording Schedule You can record automatically by the schedule set in RM Manager. You can also configure settings to record periodically each day using a repeating weekly schedule, or specific days only using special day recording schedules. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 70
values that are available will vary depending on the camera and settings used for recording. For details, please refer to the camera manual. Display the [Recording Schedules] window 1 Launch RM Manager to connect to the Storage Server Group (p. 42). 2 Click [Tools] > [Recording Schedules] to display - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 71
Display the [Edit Schedule Item] dialog box Displays all cameras registered to the Storage Server Group in the schedule area. Select a camera to add to the recording schedule. When adding multiple cameras, you can use [Search for] to filter the camera display (p. 99). 1 Select a camera you want to - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 72
recording. R10 M640 M740 S30 S31 S80x S90x H43 H41 H630 H610 H730 H710 M42 M40 M620 M600 M720 M700 Linked event recording is not supported. S30 S31 S80x S90x H43 H41 H630 H610 H730 H710 M42 M40 M620 M600 M720 M700 Scream detection recording is not - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 73
-reliability/H.264 Video Format Systems," as a guide. • The volume detection recording and scream schedule area. C50F C50i • The camera supports sensor recording and schedule recording to internal memory Service Time] is enabled on the camera, recording will take place only during the service - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 74
stream could not be distributed due to a network failure. Video is saved at a frame rate of 1 fps. For details, please refer to the camera manual. • The size of the recording data increases as the resolution and frame rate become higher. Make sure there is sufficient hard disk space available before - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 75
for the most part, however it is not guaranteed that it will be completely in sync. • Recording mode stream operates only with cameras that support the recording mode stream function and if a stream has been acquired. • To use recording mode stream, select [Video Format] > [JPEG], and set [Maximum - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 76
is required. We recommend that you do not use the motion detection feature in applications such as surveillance, which require high reliability. Canon cannot take responsibility for any accidents or damages associated with using the motion detection feature. Using the Camera for Motion Detection - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 77
using the camera's schedule setting tool. Note • If the camera supports four motion detection areas, tabs named [Area 1] through [Area motion detection settings on the camera. For details, please refer to the camera manual. • When using the camera for motion detection with more than one motion - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 78
(4) [Settings Mode] If you select [Simple], [Sensitivity] and [Area Ratio] can only be set using the sliders. [Duration] is fixed at 0.2 seconds. If you select [Advanced], the [Sensitivity], [Area Ratio] and [Duration] settings become available so that values can be set. (5) [Sensitivity] Specify - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 79
use Intelligent Function recording, you must configure the Intelligent Function recording settings on the camera. For details, please refer to the camera manual. • If the recording period for a schedule ends while Intelligent Function recording is in progress, recording will stop. Note The name of - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 80
stop. • To use volume detection recording, you must first configure the volume detection recording settings on the camera. For details, please refer to the camera manual. Scream Detection Recording Settings (1) (2) (3) 80 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 81
detection recording, you must first configure the scream detection recording settings on the camera. For details, please refer to the camera manual. 5 Linked Event Recording Settings Tabs named [Rule 1] through [Rule 4] are displayed as shown. Each tab can be configured individually. Setting - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 82
Configure the Advanced Recording Settings Click [Advanced] in the recording mode settings area to display the [Advanced Recording Settings] dialog box and configure the operation when recording starts. (1) (2) (3) (4) (5) (1) [Camera Angle] Specify the camera angle for recording. (2) [Image - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 83
Setting a Recording Schedule Specify the Camera Angle for Recording (1) (2) (3) (4) 5 (1) [Not Specified] Select this item when you do not want to specify the camera angle. (2) [Custom] Specify the camera angle using the [Preview] window. Drag the slider to change the camera zoom and click or - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 84
be able to select [Presets] or [Preset Tour], you must first register camera angle presets on the camera. For details, please refer to the camera manual. • Changing the preset name on the camera after making [Presets] or [Preset Tour] settings will disable those settings. If you want to change the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 85
Selecting [Return to default focus when the camera is operated] enables you to restore the focus settings to the default ("Auto") during the preset tour. 7 Specify the order of the presets. The tour starts with the first preset and proceeds down the list. Change the order by selecting a preset, and - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 86
Adjust Video Quality ([Image Adjustment] Tab) (1) (2) (3) (4) (5) (6) (7) (1) [Not Specified] / [Specify] When [Not Specified] is selected, all items in this tab are locked to [Not Specified]. In this case, video quality is determined by camera settings. To activate tab settings, select [Specify]. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 87
to [Auto (Shutter Priority)] or [Manual]. • [Manual] Compensate for the exposure manually. The following exposure compensation settings are displayed and make the video brighter. Note [Auto (Flickerless 2)] setting is not supported. (3) [Smart Shade Control] Specify a value to use for the camera's - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 88
(7) [White Balance] Specify the appropriate white balance by selecting one of the camera's light source settings displayed in the list. If [Manual] is selected, use one of the following two methods to adjust the white balance. • [R Gain] and [B Gain] Specify the white balance parameters by dragging - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 89
dome housing. The setting prevents the camera from focusing onto the dome surface. (3) [Fixed at infinity] Fix the focal point at infinity. (4) [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click [One Shot AF] to focus once on the current subject and then return to - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 90
Important When a weekly schedule is imported to a camera that already has a specified weekly schedule, the original schedule will be deleted. Export a Weekly Schedule 1 In the schedule area, select the recording schedule to export, and then click [Export]. 2 Specify the location to save the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 91
Record at Specific Times (Special Day Schedule Settings) Set a special day schedule when you want to record on days that differ from public holidays and repeating weekly schedules. Important When you assign a special day schedule to a certain number of the registered cameras, the weekly schedules - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 92
(5) Days area Specify the day for the special day schedule selected in (1). (6) Camera search Search for the camera to be used for display. (7) Schedule area Displays the currently registered cameras and their corresponding recording schedules by day. This area also has a search function for finding - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 93
• You cannot apply different special day schedules to the same day. Specify the Schedule for Each Camera The days for the special day schedule will disable the weekly schedule for all cameras registered to the Storage Server Group and record using the special day schedule. You can configure a - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 94
94 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 95
Chapter Monitor Video with the Viewer This chapter describes how to view live video with the Viewer. It also describes how to play back recorded video and how to check events. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 96
Launch the Viewer Launch the Viewer and connect to the Storage Server Group. You can view video from cameras connected to the Storage Server Group. 1 Double-click the [RM Viewer] icon on your desktop. Double-click the [RM-Lite Viewer v4.0] icon on your desktop. Important If the [User Account Control - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 97
Viewer Features ■ Toolbar Displays buttons for executing oftenused functions. ■ Tabs Switch between multiple layout displays using tabs. (Tab display is not available in RM-Lite) ■ Video window Display live video from a camera or playback from a recording. ■ Camera Control Operate the camera (p. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 98
[Record Now] Starts video recording. Recording is stored in JPEG format. [Capture] Save a still image of the displayed video. [Viewer PTZ] You can zoom a region of the camera video in the video window using Viewer PTZ (pan/tilt/zoom). [Search] You can search for past events that have occurred. You - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 99
View Live Video Display live video in the Viewer. Select a Camera to View Live Video Select a camera for which you want to view video. 1 Click [Window] > [Camera Selector]. 6 The [Camera Selector] dialog box is displayed. This action displays all cameras added to the Storage Server. In [Search for], - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 100
(3) List of cameras Cameras matching the search conditions appear. If you have not used filters when searching for a camera, all cameras registered to a Storage Server Group will appear. Note The Camera Selector panel can be turned off, by selecting [Window] > [Camera Selector] and toggling the on/ - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 101
the Viewer releases camera control. • You must first configure the presets on the camera before using this feature. For details, please refer to the camera manual. S80x S90x H630 H610 H730 H710 M620 M600 M720 M700 C500 [Select Preset] is unavailable. Zoom In/Out Using Area Zoom 1 Click the Area - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 102
2 Drag in the video window. Drag left to right to display a rectangle and the video window zooms in on the area inside the rectangle. Drag right to left to display a rectangle and the video in the video window zooms out centered on the rectangle. Adjust the Angle Using Drag to Move 1 Click the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 103
[Panorama] is unavailable. Note You must first register a panorama image on the camera before using this feature. For details, please refer to the camera manual. Play Back Audio If the audio feature on the camera is used, you can play audio or send audio using a microphone. Select [Window] > [Audio - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 104
adjust the silence detection sensitivity. (1) (2) (1) [Use the default sensitivity settings] Uses the default sensitivity for silence detection. (2) [Set the sensitivity manually] Drag the slider to set the detection sensitivity. Compensate for Dark Regions in the Video Use the viewer shade control - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 105
Monitor Video with the Viewer 2 Click [Viewer Shade Control] and select the amount of shade compensation from the submenu. 6 • [Off] Disable the shade control. • [Low]/[Medium]/[High]/[Very High] Enable the shade control. View the video window and select a compensation value that gives the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 106
Record Now Start recording while watching the live video. You can use this to immediately record during a period where there is no recording schedule set. The recording format is always set to JPEG. 1 Click the video window displaying the video to be recorded. A light blue frame is displayed - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 107
View Recorded Video Search for a Recording You can search for recorded video using the timeline or the search function. Search by Changing the Timeline Video is displayed on the timeline by the recorded period or event. You can search for and play back video using the timeline. 1 Click the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 108
3 Specify the date and time and click [OK]. The playhead moves to the specified date and time and the recorded video starts playing in the video window. Search by Event Click [Search] on the toolbar or [Search] on the timeline toolbar to search for an event. Click the event in the search results - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 109
(2) Title bar Displays the camera name and the time and date of the recording. Important • You cannot use [Fast Reverse], [Previous Frame], and [Next Frame] for recordings in MPEG-4 or H.264 format. • Because video data is being sent from the Storage Server to the Viewer during playback, playback - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 110
• Saving a snapshot image of the recorded video saves a snapshot of the whole video, not the zoomed in region. • Viewer PTZ can be used in up to five video windows simultaneously. Using Viewer PTZ in additional windows after reaching this limit will cause Viewer PTZ to be released from other windows - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 111
Disk Space Calculator or Data Size and Bit Rate Estimates table found on the Canon website. • Block noise may appear when a video recorded in H.264 file extension) and can be played with QuickTime (or other players that support the .mov file type). We recommend that you use QuickTime Version 6.5.1 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 112
3 Click [Save As]. The [Save As] dialog box appears. 4 Specify the file name and storage location and click [Save]. The file is saved in the specified location and the focus is placed on the [Capture Still Frame] dialog box again. 5 Click [Cancel] to close the dialog box. Important • If the camera - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 113
Check Events View a Live Event You can display past events in the [Live Events Log] window. 6 Monitor Video with the Viewer When the Viewer launches, you can open the [Live Events Log] window to show all events that occurred within the last hour. The top row in the list shows item names. You can - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 114
Acknowledging an Event RM-64/25/9 By default, when a [Highest] priority event is displayed in the [Live Events Log] window, an icon is displayed indicating that you should acknowledge the event. When this icon appears, the event flashes until acknowledged by a user for the time period set in [ - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 115
(1) [Description] Enter the search criteria (event, camera, priority, camera tag, or host name). (2) [When] Specify the period in which the target event occurred ([Today], [Last 2 Days], [This Week], [This Month], [This Year], and [All Dates]). (3) [Search] and [Stop] Start searching or stop a - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 116
Play Back an Event If a recording is associated with an event in the search results, right-click the event and click [Play Back Video] to play back the recording in the video window of the corresponding camera. If the video window is not displayed, clicking [Play Back Video] will automatically - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 117
Chapter Viewer Settings This section describes the Viewer layout, event notification settings, and settings for the Viewer. Once the settings in this chapter are configured by an administrator, the Viewer can be used to monitor video. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 118
Settings 1 Click the [General] tab. 2 Configure each item. (1) (2) (3) (4) (5) (6) (7) (8) (1) [Maximum Live Frame Rate] Specify the maximum live view frame rate. (2) [Manual Recording Duration] Specify the [Record Now] recording time, from 30 to 300 seconds. (3) [Auto adjust frame rate under heavy - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 119
You can also specify 0 minutes. However, two-way audio communication will not stop automatically in such cases, so you must stop it manually. We recommend setting an arbitrary timeout duration to avoid unintentional continuation of audio communication. (8) [Send notification when time is out-of-sync - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 120
[Display event indicator during playback] Display an event during playback. (5) [Acknowledge Event] Prompt the Operator (guest user) to acknowledge an event. [Equal to or higher than] Specify the priority of events to be acknowledged. You cannot change the [Show Video Window on Event], [Operator - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 121
Viewer Settings Configure the Video Window You can configure the video window settings, including the window size, video format (JPEG or MPEG-4) and video resolution. Change the Video Window Size 1 Select a camera and open the video window (p. 99). 2 Click the video window menu button to display - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 122
Important • The available formats depend on the camera selected in the submenu. • Live video and audio are not synchronized for [MPEG-4], [H.264], or [H.264(2)]. Change the Video Window Resolution 1 Click the video window menu button to display the menu. 2 Click [Video Receive Size] and select the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 123
Viewer Settings By clicking the edges of the video callout window or the anchor, you can switch between two video window sizes. Anchor 7 2 Drag the anchor to move the callout window. Operation During an Event If an event occurs when using Callout Window mode, the display will change as follows. • - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 124
Configure the Video Window Layout You can place a video window anywhere in the viewing area by dragging it to the desired location. You can save the size and position of a video window in the Viewer as a layout. The following special layouts are also provided: • Dynamic layouts RM-64/25/9 Specify - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 125
Configure a Custom Grid RM-64/25/9 Selecting [Custom] as a grid type displays the [Custom Grid] dialog box, where you can configure the size of the grid. (1) (2) (1) [Aspect Ratio] Specify the aspect ratio of the grid frame ([4:3] or [16:9]). (2) [Horizontal] and [Vertical] Specify the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 126
Click a check box to make a set of display criteria available, and then click each criteria list to select the criteria. You can specify up to five sets of criteria. The criteria are (from left to right), the property, operator, and status. Property Status Operator Property Tags Status Event - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 127
2 Specify the layouts to be displayed in the sequence. (1) (2) (3) (7) (8) 7 Viewer Settings (4) (5) (6) (1) [Sequence Name] Enter the name of layout sequence. (2) [Type] Specify the type of layout sequence. (3) [Available Layouts] Displays a list of available layouts. (4) [Add Layout] Add - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 128
When stopped, "Paused" appears in the title bar as shown below. To resume a stopped layout sequence, click [Layouts] menu > [Resume Layout Sequence]. During full screen display, right-click anywhere in the viewing area outside the video windows and click [Resume Layout Sequence], or press Ctrl+R to - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 129
(4) [Move Up] and [Move Down] Move the selected layout up or down in the list. (5) [Delete] Delete the selected layout from the list. (6) [Rename] Change the name of the selected layout. (7) [Properties] Displays the properties of the selected layout. The properties displayed will differ according - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 130
Configure the [Advanced Camera Settings] You can configure advanced camera settings used in video window display such as video quality, focus, and external device output. 1 Click [Window] > [Camera Control]. 2 Click the video window of the camera you want to configure and click [Control] on the [ - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 131
Adjust the Video Quality You can adjust camera video quality in the [Image Adjustment] tab. (1) (2) (3) 7 (4) (5) (6) Viewer Settings (1) [Exposure] The settings change according to the selected exposure setting. • [Auto] Automatically control the exposure. • [Auto (Flickerless)] Reduce - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 132
mode. (5) [Infrared] Specify whether or not to use infrared lighting when [Exposure] is set to [Manual]. Cameras without the infrared lighting feature will always be set to [Not Supported]. [Off]: Record with infrared lighting disabled. [1] to [7]: Select one of seven strength levels when setting - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 133
dome housing. The setting prevents the camera from focusing onto the dome surface. (2) [Fixed at infinity] Fix the focal point at infinity. (3) [Manual] Adjust the focus manually by clicking the [Far] or [Near] button. Click [One Shot AF] to focus once on the current subject and then return to - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 134
(4) [Pan/Tilt] Specify the pan/tilt speed ([Slow], [Normal] or [Fast]). (5) [Zoom] Specify the zoom speed ([Slow] or [Fast]). C500 When the digital zoom on the camera is set to [Disable], the zoom speed is unavailable. Configure External Outputs Use the [External Outputs] tab on the [Advanced Camera - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 135
Chapter Backup This chapter explains about the storage destination of data necessary for restoring the Storage Server, and how to restore a backup. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 136
Server drive settings (p. 63). Backing up these files will allow you to use them to restore the Storage Server. Recording Data :\Canon-NVR\videofiles The following recording data file is backed up: NVR3_MEDIA_ xxxxxxxx _ yyyymmdd _ hhmmss .edt Camera ID Year, month and Time day - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 137
. You must back up all of these folders to completely back up the configuration files. :\ProgramData\Canon\WebView\NVR30\ :\Users\\AppData\Local\Canon\WebView\NVR30\ Note • The configuration file names are not displayed unless [Show hidden files and folders] is - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 138
location. The following folder is used by default: :\Canon-NVR\videofiles\ 7 Launch the Storage Server. 8 Make sure Stopping the Storage Server The Storage Server runs in the background as a Windows service. When you restore backup data, you must follow the following steps to - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 139
6 Click [Stop]. 7 Click [OK] to close the properties. Note To restart the Storage Server, follow the same steps and click [Start] in step 6. 8 Backup 139 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 140
140 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 141
Chapter Troubleshooting This chapter includes solutions when you encounter problems and error messages that appear in this software. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 142
error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and Server log (p. 151). Check the network (hub, cables, etc.) for any problems and make sure that the camera is operating normally. The effective recording rate is - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 143
refer to the following solutions: Viewer and Video Windows Problem Solution I cannot use the pan, tilt or zoom feature You can adjust the quality for recorded video with the advanced recording settings. Troubleshooting None of the cameras will record. Is the network cable for the server - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 144
, the previous frame and next frame buttons (p. 108) and the [Extract] button (p. 110) are enabled only when one video window is selected. [Extract Video] Problem I tried to save a recording, but an error message is displayed telling me that no video can be found in the selected timeline segment - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 145
Connection Problems Problem The screen goes blank and the "Cannot connect to camera" message is displayed. Solution A network error occurred, the camera was disconnected from the network, or the camera power was turned off. 9 Troubleshooting 145 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 146
Error Messages Messages Displayed in the Viewer Error Messages in the Video Window Video window Message Cause Connecting to camera. The Viewer is in the process of connecting to the camera. Cannot connect to camera. The Viewer cannot connect to the camera and live video cannot be - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 147
using the [Edit Schedule Item] dialog box, but the schedule time range clashes with schedules that are already set on the cameras. 9 range. Troubleshooting At least one day must be selected. Please check your settings and try again. Tried to register a schedule without specifying a day. At - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 148
box (p. 118). Connection to storage server could not be established. Please verify that the host name and port number are correct. A problem occurred when connecting to the Storage Server to display a Viewer window. Viewer window Cannot save it in this folder. The Windows folder or - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 149
layout registered to the current layout sequence. 9 sequence name> which is open. Troubleshooting You cannot delete folder because it contains layout used where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 150
Message Description Cannot delete old config , error code Could not save the configuration. Cannot rename config from to storage_server.cfg, error code Could not save the configuration. Cannot write to config Could - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 151
software. However, this rarely occurs. Troubleshooting 10060 A connection attempt failed because the the underlying system it uses to provide network services is currently unavailable. There is a failure on not implemented The mail server does not support the command that was sent. Requested - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 152
Unauthorized 403 Forbidden 500 Internal Server Error 503 Service Unavailable Possible Cause The user name and password for specified or when a problem occurred in communication with the DNS itself. The communication was canceled. This error does not indicate a problem and may be generated - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 153
[Sensor On] or [Sensor Off] SENS Manual Recording (Record Now) [Record Now Started] or [Storage Server Stopped] SSUP Troubleshooting Camera Errors The e-mail notification not registered in the DNS is specified or when a problem occurred in communication with the DNS itself. The connection - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 154
occur, however, it may occur when an attempt is made to connect to an unsupported camera. http or https was not used. Camera not supported. General error. Invalid request. The specified session does not exist. Occurs when the camera is temporarily unable to process requests due to server overload - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 155
Appendix This chapter includes supplemental information for reference when using this software. - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 156
.exe] in the installation folder and click [Create shortcut]. [Viewer.exe] is located in the following folder by default: :\Program Files\Canon\WebView\NVR30 Note • 'System drive' corresponds to the drive containing the system files of the operating system. If the operating system is - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 157
Appendix Check Event Notification E-mail When RM Manager is configured to send e-mail notifications, an e-mail is automatically sent to the specified address when an event occurs. Event details can be checked in e-mail notifications. Content and Format of Event E-mail Notifications Event types - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 158
and ID added to the Storage Server. Total: 3 Camera Host: 192.168.100.1 Camera Name: Camera Camera ID: 1.1 Camera Type: Canon VB-M600VE Camera Host: 192.168.100.2 Camera Name: Camera Camera ID: 2.1 Camera Type: Canon VB-H730F Camera Host: 192.168.100.3 Camera Name: Camera Camera ID: 3.1 Camera Type - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 159
OS "C:\Program Files\Canon\WebView\NVR30\storage_server.exe"-resethost=XXX.XXX.XXX.XXX (Enter the IP address the computer changed to in "XXX.XXX.XXX.XXX".) 3 Select [RM Storage Server] from [Control Panel] > [System and Security] > [Administrative Tools] > [Service] and start the service again. • To - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 160
supported by this program at the Canon Web site. Firmware Update To update the firmware for your camera, you must use the tool that is specific to your camera model. Camera VB-C60, VB-C500D, VB-C500VD VB-S30D, VB-S31D, VB-S800D, VB-S900F, VB-S805D, VB-S905F, VB-H43, VB-H630VE, VB-H630D, VB-H730F - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 161
Appendix Checking the Software Versions The steps below explain how to check the software versions. Checking the Version of RM Manager 1 Launch RM Manager. 2 Click [Help] > [About]. 3 Check the version of the software on the displayed dialog box. Checking the Version of the Viewer 1 Launch the - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 162
How to Upgrade the License To purchase the upgrade license and upgrade from RM9 to RM64, for example, perform the following. 1 Launch RM Manager. 2 Click [Tool] > [Change License]. The [Change License] dialog box appears. 3 Enter the new license key in [New License Key]. 4 Click [OK]. The license is - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 163
not be retained. • Backup files and recording data from this software will remain on the computer after uninstallation. Note that recording data must be manually deleted if you want to erase data before disposing of the computer. Please refer to "Destinations of the Backup Files" (p. 136). If you - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 164
[Reduce recording frame rate when disk is under high load] setting in the Storage Server Group Settings is disabled. • The [Record Now] option only supports JPEG format. You cannot use this option to record video in MPEG-4 format or H.264 format. Playback • You can perform the following operations - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 165
Using the AXIS Q7404/Q7401 For setting details for the AXIS Q7404/Q7401, please refer to the user manuals and safety precaution manuals included with each product. Supported Firmware The following firmware is necessary when using the AXIS Q7404/Q7401. Video Encoder AXIS Q7404 AXIS Q7401 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 166
control panel if the camera is connected to an AXIS Q7404/Q7401. • The control panel's [Presets] is disabled. Audio • Audio input/output is not supported. • Even if you select the AXIS Q7404/Q7401's video window, the audio panel will be disabled. Text Overlay Settings The AXIS Q7404/Q7401 text - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 167
Add 44 Advanced settings 130 Change Information 46 Delete 47 Maintenance 160 Number of 23 Operation 101 Search 46 Select 99 Status 51 Supported 21 Camera Control 97, 101 Camera selector 97, 99 Configuration Files 137 Continuous recording 72, 74 Custom grid 125 D Disk capacity 27 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 168
Server Changing IP Address 159 Connection 42 Stop 138 Storage Server capacity 27 Storage Server licenses 23 Storage Servers 23, 27, 28 Supported cameras 21 System configuration 25 System configuration example 25 System design 27 System requirements 14, 16 T Tilt 101, 102 Timeline 97 - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 169
Appendix V Version 161 Video adjustment 86, 131 Video Display Size 121 Video format 121 Video quality 27 Video Receive Size 122 Video size 27 Video Window Messages 146 Video window 97, 102, 121 Viewer 23 Launch 96 Launching options 156 Messages 148 Tabs 97 Viewer licenses 23 Viewer - Canon VB-M720F | Network Video Recording Software RM Series Administrator Manual - Page 170
BIE-7049-001 © CANON INC. 2015
The Operation Guide should be read before using the network camera.
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Network Video Recording Software RM Series
Administrator Manual
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