Canon VIXIA HF R11 VIXIA HF R10/HF R11/HF R100 Instruction Manual - Page 147

Trouble? Troubleshooting If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the "CHECK THIS FIRST" box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists. CHECK THIS FIRST Power supply • Is the battery charged? Is the compact power adapter correctly con- nected to the camcorder? ( 21) Recording • Did you turn the camcorder on and correctly set it to recording mode? ( 27) If you are recording on a memory card, is one correctly inserted into the camcoder? ( 36) Playback • Did you turn the camcorder on and correctly set it to playback mode? ( 45, 89) If you are playing back recordings from a memory card, is one correctly inserted into the camcorder? ( 36) Does it contain any recordings? Power source The camcorder will not turn on or it turns off by itself. - The battery pack is exhausted. Replace or charge the battery pack. - Remove the battery pack and reattach it correctly. Cannot charge the battery pack. - Make sure the camcorder is off so charging can start. - The temperature of the battery pack is outside the charging range. If the battery pack's temperature is below 0 °C (32 °F), warm it before charging it; if it is above 40 °C (104 °F), let the battery pack cool down before charging it. - Charge the battery pack in temperatures between 0 °C and 40 °C (32 °F and 104 °F). - The battery pack is faulty. Replace the battery pack. A noise can be heard from the compact power adapter. - A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction. The battery pack is exhausted extremely quickly even at normal temperatures. - The battery may have reached the end of its battery life. Buy a new battery pack. Additional Information Š 147