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Canon iPF710 iPF710 User Manual - Page 633

Installation problems, The IEEE 1394 Driver Cannot Be Installed Correctly

UPC - 013803085822

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Installation problems Installation problems The IEEE 1394 Driver Cannot Be Installed Correctly In Windows, the device interface driver may not be installed correctly in some cases if you connected the IEEE 1394 cable before installing the printer driver. If so, reinstall the IEEE 1394 device interface driver and the printer driver as follows. Important • This procedure is based on an example for Windows XP. The name of the wizard may be different in other operating systems. 1. Right-click My Computer and choose Properties to display the System Properties window. 2. On the Hardware sheet, click Device Manager to display the Device Manager window. 3. Right-click Other Devices icon and choose Properties. 4. On the Driver sheet, click Update Driver to start the Hardware Update Wizard (or the Upgrade Device Driver Wizard.) 5. Follow the instructions on the screen. 6. When the window is displayed to choose the source for driver installation, select the CD-ROM drive. Insert the User Software CD-ROM provided with the printer and follow the instructions on the screen. The device/interface driver is installed. The device is detected, and the New Hardware Wizard (or Add New Hardware Wizard ) is started. 7. Follow the instructions on the screen. 8. When the window is displayed to choose the source for driver installation, select the printer driver folder. Choose the CD-ROM drive > Driver > WinXP_2K > Driver, and click OK. (For Windows 2000/Windows XP/Windows Server 2003) 9. Follow the instructions on the screen. The printer driver is installed. Troubleshooting 619

Section	Page
Top	1
Contents	3
Introduction	15
How to use this manual	15
About This User Manual	15
Searching Topics	17
HTML Version of the Manual for Printing	19
Printer Parts	27
Printer parts	27
Front	27
Back	28
Top Cover (Inside)	29
Carriage	30
Ink Tank Cover (Inside)	31
Control Panel	32
Control Panel	34
Control Panel	34
Turning the Printer On and Off	36
Printer Modes	38
Switching Modes	43
Printer Menu Operations	45
Main Menu Operations	47
Menu Structure	51
Main Menu Settings	62
Main Menu Settings (During Printing)	73
Submenu Display	74
Status Print	76
Optional accessories	82
Roll Holder Set	82
IEEE 1394 (FireWire) Expansion Board	83
Printer Specifications	84
Specifications	84
Basic Environmental Performance	87
Print Area	88
Basic Printing Workflow	89
Printing procedure	89
Printing Options Using Rolls and Sheets	89
Loading and Printing on Rolls	91
Loading and Printing on Sheets	95
Printing from Windows	98
Printing from Mac OS X	99
Printing from Mac OS 9	101
Canceling print jobs	103
Canceling Print Jobs from the Control Panel	103
Canceling Print Jobs from Windows	104
Canceling Print Jobs from Mac OS X	105
Canceling Print Jobs from Mac OS 9	107
Handling Paper	109
Paper	109
Types of Paper	109
Paper Sizes	115
Handling rolls	118
Selecting the Paper Source	118
Selecting the Paper Type (Roll)	119
Specifying the Paper Length (Roll)	120
Loading Rolls on the Roll Holder	121
Loading Rolls in the Roll Holder Slot	123
Loading the Roll in the Printer	124
Removing the Roll from the Printer	127
Removing Rolls From the Roll Holder Slot	128
Removing a Roll from the Roll Holder	129
Clearing Jammed Roll Paper	130
Feeding Roll Paper Manually	133
Detection of the Remaining Roll Paper	134
Specifying the Ink Drying Time for Rolls	135
Specifying the Cutting Method for Rolls	138
Cutting the Leading Edge of Roll Paper Automatically	142
Reducing Dust from Cutting Rolls	143
Roll Holder Set	144
Attaching Accessories to the Roll Holder	145
Handling sheets	147
Selecting the Paper Source	147
Selecting the Paper Type (Sheet)	148
Loading the Sheet in the Printer	149
Manually Loading Paper to the Position for Printing	152
Removing the Sheet	153
Clearing a Jammed Sheet	154
Output Stacker	156
Using the Output Stacker	156
Working With Various Print Jobs	158
Printing Photos and Images	158
Printing Photos and Images (Windows, Mac OS X)	158
Printing Photos and Images (Mac OS 9)	160
Printing Photos and Images (Windows)	162
Printing Photos and Images (Mac OS X)	164
Printing Photos and Images (Mac OS 9)	167
Printing CAD Drawings	170
Printing CAD Drawings	170
Printing Line Drawings and Text (Windows, Mac OS X)	171
Printing Line Drawings and Text (Mac OS 9)	172
Printing Line Drawings and Text (Windows)	173
Printing Line Drawings and Text (Mac OS X)	175
Printing Line Drawings and Text (Mac OS 9)	178
HP-GL/2 Printing	180
Printing Office Documents	181
Printing Office Documents	181
Printing Office Documents (Windows)	182
Printing Office Documents (Mac OS X)	184
Printing Office Documents (Mac OS 9)	186
Using the Printer With a Color imageRUNNER	188
Printing Enlargements of Scanned Originals from a Color imageRUNNER	188
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	188
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	190
Enhanced Printing Options	192
Adjusting Images	192
Adjusting the Color in the Printer Driver	192
Fine-Tuning Colors of Photos and Images (Windows)	195
Fine-Tuning Colors of Photos and Images (Mac OS X)	198
Fine-Tuning Colors of Photos and Images (Mac OS 9)	201
Giving Priority to Particular Graphic Elements and Colors for Printing	204
Choosing the Document Type and Printing Conditions (Windows)	207
Choosing the Document Type and Printing Conditions (Mac OS X)	209
Choosing the Document Type and Printing Conditions (Mac OS 9)	212
Choosing Paper for Printing	215
Choosing a Paper for Printing	215
Selecting the Paper Type (Roll)	216
Selecting the Paper Type (Sheet)	217
Specifying Paper in the Printer Driver	218
Specifying Paper in the Printer Driver (Windows)	219
Specifying Paper in the Printer Driver (Mac OS X)	221
Specifying Paper in the Printer Driver (Mac OS 9)	223
Printing enlargements or reductions	225
Resizing Originals to Match the Paper Size	225
Resizing Originals to Match the Paper Size (Windows)	226
Resizing Originals to Match the Paper Size (Mac OS X)	228
Resizing Originals to Match the Paper Size (Mac OS 9)	231
Resizing Originals to Fit the Roll Width	234
Resizing Originals to Fit the Roll Width (Windows)	235
Resizing Originals to Fit the Roll Width (Mac OS X)	237
Resizing Originals to Fit the Roll Width (Mac OS 9)	240
Resizing Originals by Entering a Scaling Value	243
Resizing Originals by Entering a Scaling Value (Windows)	244
Resizing Originals by Entering a Scaling Value (Mac OS X)	246
Resizing Originals by Entering a Scaling Value (Mac OS 9)	249
Printing Enlargements of Scanned Originals from a Color imageRUNNER	253
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Windows)	254
Printing Enlargements of Scanned Originals from a Color imageRUNNER (Mac OS X)	256
Printing at full size	258
Printing on Oversized Paper	258
Printing at Full Size (Windows)	260
Printing at Full Size (Mac OS X)	262
Printing at Full Size (Mac OS 9)	265
Borderless Printing at Actual Size	267
Borderless Printing at Actual Size (Windows)	269
Borderless Printing at Actual Size (Mac OS X)	271
Borderless Printing at Actual Size (Mac OS 9)	274
Borderless Printing	277
Borderless Printing on Paper of Equivalent Size	277
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	279
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	281
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS 9)	284
Borderless Printing by Resizing Originals to Fit the Roll Width	287
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	289
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	291
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS 9)	294
Borderless Printing at Actual Size	297
Borderless Printing at Actual Size (Windows)	299
Borderless Printing at Actual Size (Mac OS X)	301
Borderless Printing at Actual Size (Mac OS 9)	304
Printing banners or at other non-standard sizes	307
Printing Vertical or Horizontal Banners (Large-Format Printing)	307
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	308
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	312
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS 9)	315
Printing on Non-Standard Paper Sizes	319
Printing on Non-Standard Paper Sizes (Windows)	320
Printing on Non-Standard Paper Sizes (Mac OS X)	324
Printing on Non-Standard Paper Sizes (Mac OS 9)	326
Tiling and multiple pages per sheet	329
Printing Multiple Originals Next to Each Other	329
Printing Multiple Originals Next to Each Other (Windows)	331
Printing Multiple Originals Next to Each Other (Mac OS X)	333
Printing Multiple Pages Continuously	335
Printing Multiple Pages Continuously (Windows)	336
Printing Multiple Pages Continuously (Mac OS X)	338
Printing Multiple Pages Continuously (Mac OS 9)	340
Printing Multiple Pages Per Sheet	342
Printing Multiple Pages Per Sheet (Windows)	343
Printing Multiple Pages Per Sheet (Mac OS X)	345
Printing Multiple Pages Per Sheet (Mac OS 9)	348
Printing Posters in Sections	351
Printing Large Posters (Windows)	352
Printing Large Posters (Mac OS 9)	354
Centering originals	356
Printing Originals Centered on Rolls	356
Printing Originals Centered on Rolls (Windows)	357
Printing Originals Centered on Rolls (Mac OS X)	359
Printing Originals Centered on Rolls (Mac OS 9)	362
Printing Originals Centered on Sheets	365
Printing Originals Centered on Sheets (Windows)	366
Printing Originals Centered on Sheets (Mac OS X)	368
Printing Originals Centered on Sheets (Mac OS 9)	370
Conserving roll paper	373
Conserving Roll Paper by Rotating Originals 90 Degrees	373
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	374
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	376
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS 9)	379
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	381
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	382
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	384
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS 9)	387
Checking Images Before Printing	389
Checking the Layout in a Preview Before Printing	389
Checking the Layout in a Preview Before Printing (Windows)	391
Checking the Layout Before Printing (Mac OS X)	393
Previewing Images Before Printing (Mac OS 9)	394
Other useful settings	395
Printing With Watermarks	395
Printing with Watermarks-COPY, FILE COPY, and so on (Windows)	396
Printing with Watermarks-COPY, FILE COPY, and so on (Mac OS 9)	398
Making the Original Orientation Match the Paper Orientation	401
Making the Original Orientation Match the Paper Orientation (Windows)	402
Making the Original Orientation Match the Paper Orientation (Mac OS X)	404
Making the Original Orientation Match the Paper Orientation (Mac OS 9)	407
Using Favorites	409
Using Favorites (Windows)	410
Using Favorites (Mac OS X)	412
Using Favorites (Mac OS 9)	413
Cutting Roll Paper After Printing	415
Cutting Roll Paper After Printing (Windows)	416
Cutting Roll Paper After Printing (Mac OS X)	417
Cutting Roll Paper After Printing (Mac OS 9)	419
Windows Software	421
Printer Driver	421
Printer Driver Settings (Windows)	421
Specifying Paper in the Printer Driver (Windows)	423
Confirming Print Settings (Windows)	425
Checking the Layout in a Preview Before Printing (Windows)	427
Using Favorites (Windows)	429
Accessing the Printer Driver Dialog Box from Applications (Windows)	431
Accessing the Printer Driver Dialog Box from the Operating System Menu (Windows)	433
Main Sheet (Windows)	435
Paper Information on Printer Dialog Box (Windows)	438
Media Detailed Settings Dialog Box (Windows)	439
View Settings Dialog Box for the Printing Application (Windows)	440
Color Adjustment Sheet: Color (Windows)	441
Matching Sheet (Windows)	443
Color Adjustment Sheet: Monochrome (Windows)	445
Page Setup Sheet (Windows)	447
Paper Size Options Dialog Box (Windows)	449
Layout Sheet (Windows)	450
Page Options Dialog Box (Windows)	452
Special Settings Dialog Box (Windows)	453
Favorites Sheet (Windows)	454
Utility Sheet (Windows)	456
Support Sheet (Windows)	457
Device Settings Sheet (Windows)	458
Settings Summaries Dialog Box (Windows)	459
Status Monitor	460
imagePROGRAF Status Monitor (Windows)	460
Digital Photo Front-Access	461
Digital Photo Front-Access	461
PosterArtist	462
Using PosterArtist to Compose Originals	462
Using PosterArtist to Compose Originals (Windows)	463
Device Setup Utility	465
imagePROGRAF Device Setup Utility	465
Installing imagePROGRAF Device Setup Utility	465
Configuring the IP Address Using imagePROGRAF Device Setup Utility	466
Mac OS X Software	467
Printer Driver	467
Printer Driver Settings (Mac OS X)	467
Specifying Paper in the Printer Driver (Mac OS X)	468
Confirming Print Settings (Mac OS X)	470
Checking the Layout Before Printing (Mac OS X)	472
Using Favorites (Mac OS X)	473
Accessing the Printer Driver Dialog Box from Applications (Mac OS X)	474
Main Pane (Mac OS X)	475
Paper Information on Printer Dialog Box (Mac OS X)	477
Media Detailed Settings Dialog Box (Mac OS X)	478
View Settings Dialog Box for the Printing Application (Mac OS X)	479
Color Settings Pane: Color (Mac OS X)	480
Color Settings Pane: Monochrome (Mac OS X)	482
Page Setup Pane (Mac OS X)	483
Utility Pane (Mac OS X)	485
Additional Settings Pane (Mac OS X)	486
Support Pane (Mac OS X)	487
Printmonitor	488
imagePROGRAF Printmonitor (Macintosh)	488
Mac OS 9 Software	489
Printer Driver	489
Printer Driver Settings (Mac OS 9)	489
Specifying Paper in the Printer Driver (Mac OS 9)	490
Confirming Print Settings (Mac OS 9)	492
Previewing Images Before Printing (Mac OS 9)	494
Using Favorites (Mac OS 9)	495
Accessing the Printer Driver Dialog Box from Applications (Mac OS 9)	497
Main Pane (Mac OS 9)	498
Page Setup Pane (Mac OS 9)	501
Finishing Pane (Mac OS 9)	503
Device Settings Pane (Mac OS 9)	504
Additional Settings Pane (Mac OS 9)	505
Color Settings Pane: Color (Mac OS 9)	506
Color Settings Pane: Monochrome (Mac OS 9)	509
Media Detailed Settings Dialog Box (Mac OS 9)	511
View Settings Dialog Box for the Printing Application (Mac OS 9)	512
Special Settings Dialog Box (Mac OS 9)	513
Printmonitor	514
imagePROGRAF Printmonitor (Macintosh)	514
Network Setting	515
Network Setting	515
Network Environment	515
Configuring the IP Address on the Printer	517
Configuring the IP Address Using imagePROGRAF Device Setup Utility	518
Configuring the IP Address Using the Printer Control Panel	519
Configuring the IP Address Using ARP and PING Commands	520
Using RemoteUI	521
Configuring the Printer's TCP/IP Network Settings	522
Configuring the Printer's AppleTalk Network Settings	524
Configuring the Printer's NetWare Network Settings	525
Specifying Printer-Related Information	527
Configuring the Communication Mode Manually	528
Email Notification When Printing is Finished or Errors Occur	529
Initializing the Network Settings	530
Network Setting (Windows)	531
Configuring the Printer Driver Destination (Windows)	531
Sharing the Printer in Windows	532
Configuring the Printer's NetWare Network Settings	534
Specifying the Printer's Frame Type	536
Specifying NetWare Print Services	538
Specifying NetWare Protocols	541
Configuring NetWare Network Settings	543
Installing imagePROGRAF Device Setup Utility	544
Configuring the IP Address Using imagePROGRAF Device Setup Utility	544
Network Setting (Macintosh)	545
Configuring the Printer Driver Destination (Macintosh)	545
Configuring the Printer's AppleTalk Network Settings	546
Configuring the Destination for AppleTalk Network (Macintosh)	547
Configuring the Destination for TCP/IP Network (Macintosh)	551
Configuring the Destination for Bonjour Network (Macintosh)	555
Adjustments for Better Print Quality	556
Adjusting the Printhead	556
Correcting Print Misalignment	556
Adjusting the Printhead Alignment Automatically	556
Adjusting the Printhead Alignment Manually	558
Adjusting the Printhead Orientation	560
Adjusting the Printhead Height	562
Adjusting the feed amount	563
Adjusting the Feed Amount Automatically	563
Adjusting the Feed Amount Manually	566
Adjusting the Measurement Scale for Better Accuracy	569
Adjusting the Vacuum Strength	571
Maintenance	572
Ink Tanks	572
Ink Tanks	572
Replacing Ink Tanks	573
Checking Ink Tank Levels	578
When to Replace Ink Tanks	579
Printheads	580
Printhead	580
Checking the Print Quality	580
Improving the Print Quality	580
Checking for Nozzle Clogging	581
Cleaning the Printhead	582
Replacing the Printhead	583
Cutter Unit	590
Cutter Unit	590
Replacing the Cutter Unit	591
Maintenance Cartridge	593
Maintenance Cartridge	593
Replacing the Maintenance Cartridge	593
Checking the Remaining Maintenance Cartridge Capacity	600
When to Replace the Maintenance Cartridge	601
Cleaning the Printer	602
Cleaning the Printer Exterior	602
Cleaning Inside the Top Cover	603
Cleaning the Paper Retainer	605
Cleaning the Printhead	607
Other Maintenance	608
Preparing to Transfer the Printer	608
Updating the Firmware	612
Troubleshooting	613
Frequently Asked Questions	613
Frequently Asked Questions	613
Problems Regarding Paper	615
Clearing Jammed Roll Paper	615
Clearing a Jammed Sheet	618
Roll paper cannot be inserted into the Paper Feed Slot	620
Cannot Load Sheets	620
Paper is not cut neatly	620
Paper cannot be cut	620
Printing does not start	621
The Data lamp on the Control Panel does not light up	621
The Printer Does Not Respond Even if Print Jobs are Sent	621
The Display Screen indicates the system is filling with ink	621
The printer stops during a print job	622
An error message is shown on the Display Screen	622
The printer ejects blank, unprinted paper	622
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	622
Problems with the printing quality	623
Printing is faint	623
Paper rubs against the Printhead	624
The edges of the paper are dirty	625
The surface of the paper is dirty	625
The back side of the paper is dirty	626
Printed colors are inaccurate	626
Banding in different colors occurs	627
Colors in printed images are uneven	628
Image Edges are Blurred or White Banding Occurs	628
The contrast becomes uneven during printing	628
The length of printed images is inaccurate	629
Documents are printed crooked	629
Documents are printed in monochrome	629
Line thickness is not uniform (Windows)	629
Lines are misaligned	629
Thin lines are not printed after switching to Economy Printing mode	630
Problems with the printing quality caused by the type of paper	630
Cannot print over a network	631
Cannot connect the printer to the network	631
Cannot print over a TCP/IP network	631
Cannot print over a NetWare network	632
Cannot print over AppleTalk or Bonjour networks	632
Installation problems	633
The IEEE 1394 Driver Cannot Be Installed Correctly	633
Removing Installed Printer Drivers	634
HP-GL/2 problems	635
With HP-GL/2, printing is misaligned.	635
Lines or images are missing in the HP-GL/2 data that was printed.	635
Lines Are Printed Too Thick or Thin During HP-GL/2 Printing	635
HP-GL/2 jobs are printed in monochrome (or color).	635
Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing	635
HP-GL/2 printing takes a long time.	635
Replotting with HP-GL/2 jobs is not possible.	636
The printer stops when printing a HP-GL/2 job (the carriage stops moving)	636
Other problems	637
The printer does not go on	637
If the Printer Makes a Strange Sound	637
Messages advising to check the maintenance cartridge are not cleared	637
The printer consumes a lot of ink	638
Ink Level Detection	638
Error Message	641
Responding to Messages	641
Responding to Messages	641
Error Messages	643
Messages regarding paper	645
Paper Mismatch	645
Papr Type Mismatch	645
Papr Size Mismatch	645
Paper size not detected.	646
Insufficient paper for job	646
This paper cannot be used.	646
Roll printing is selected.	647
Roll printing is selected, but sheets are loaded.	647
The roll is empty.	647
No sheets.	648
Sheet printing is selected.	648
Regular printing is selected, but a roll is loaded.	648
Cannot feed paper.	648
Paper jam.	649
Paper loaded askew.	649
Cannot detect papr	649
Leading edge detection error.	650
Cannot feed paper.	650
Cannot cut this paper.	650
End of paper feed.	650
Rel lever is in wrong position.	650
Borderless printng not possible.	651
Messages regarding ink	652
Ink insufficient.	652
No ink left.	652
Remaining level of the ink cannot be correctly detected.	653
Ink Level: Check	653
No ink tank loaded.	653
Ink tank error.	653
The Display Screen indicates the system is filling with ink	653
Messages regarding printing or adjusment	654
Use another paper.	654
Cannot print as specified.	654
Cannot adjust band.	654
Cannot adjust printhead.	654
Messages regarding printheads	655
Cannot adjust printhead.	655
Cannot adjust band.	655
PHead needs cleaning.	655
Problem with Printhead	655
Printhead error	656
Messages regarding the maintenance cartridge	657
No maintenance cartridge.	657
Prepare for maint cart replacement.	657
No Maintenance Cartridge capacity.	657
Maintenance cartridge full.	657
Maintenance cartridge problem.	657
Messages regarding HP-GL/2	658
This type of paper is not compatible with HP-GL/2.	658
There is no data.	658
GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904)	658
GL2: W0502 The parameter is out of range.	658
GL2: W0504 This command is not supported.	658
Other Messages	659
GARO Wxxxx (x represents a number)	659
ERROR Exxx-xxxx (x represents a letter or number)	659
Hardware error. xxxxxxxx-xxxx (x represents a letter or number)	659
Top cover is open.	659
Carriage Cover is open.	660
Prepare for parts replacement.	660
Parts replacement time has passed.	660
Unknown file.	660
Multi-sensor error	660