Home » Canon Manuals » Printers » Canon imageCLASS D1150 » Manual Viewer

Canon imageCLASS D1150 imageCLASS D1180/D1170/D1150/D1120 Basic Operation Guid - Page 270

If You Cannot Solve a Problem, Customer Support (U.S.A.), Customer Support (Canada - driver download

View all Canon imageCLASS D1150 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 270 highlights

If You Cannot Solve a Problem If You Cannot Solve a Problem This section describes the customer support services. Customer Support (U.S.A.) If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com. Customer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*: - For e-mail support, the latest driver or document downloads, and answers to frequently asked questions, visit http://www.canon.ca/ - Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666 - If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http:// www.canon.ca/ * Support program specifics are subject to change without notice. Please have the following information ready when you contact Canon: - Product name (imageCLASS D1180/D1170/D1150/D1120) - Serial number (on the label located on the rear cover) - Place of purchase - Nature of problem - Steps you have taken to solve the problem and the results If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. Attempting to repair the machine yourself may void the limited warranty. 12-27 Troubleshooting

Section	Page
Manuals for the Machine	2
Contents	5
Preface	10
Available Features	10
How to Use This Guide	11
Symbols Used in This Manual	11
Keys and Buttons Used in This Manual	11
Abbreviations Used in This Manual	11
Illustrations Used in This Manual	12
Safety Precautions	13
Important Safety Instructions	13
Handling and Maintenance	13
Location	14
Power Supply	15
Telephone Equipment	16
Customer Support (U.S.A.)	16
Customer Support (Canada)	16
Legal Notices	17
Trademarks	17
Copyright	17
Third Party Software	18
Disclaimers	19
For CA, USA only	19
Legal Limitations on the Usage of Your Product and the Use of Images	19
FCC (Federal Communications Commission)	20
Users in the U.S.A.	21
Users in Canada	23
Utilisation au Canada	25
Laser Safety	27
CDRH Regulations	27
1 Before Using the Machine	28
Machine Components	29
External View (Front)	29
External View (Back)	31
Internal View	32
Operation Panel	33
Main Operation Panel	33
Send Operation Panel	37
Display (Standby Mode)	39
Copy Mode	39
Send Mode/Fax Mode	39
Scan Mode	39
Log In Mode	40
Toner Cartridge	41
Maintaining the Toner Cartridge	42
Entering Characters	43
Telephone Line Settings (D1180/D1170/D1150)	44
Timer Settings	45
Setting the Sleep Mode	45
Setting the Auto Clear Time	46
Setting the Daylight Saving Time	46
2 Documents and Print Media	48
Documents Requirements	49
Scanning Area	50
Placing Documents	51
On the Platen Glass	51
In the ADF	52
Paper Requirements	53
Printable Area	55
Loading Paper	56
In the Paper Cassette	56
In the Multi-Purpose Tray	58
Setting the Paper Size Switch Lever	63
Setting Paper Size and Type	64
For the Paper Cassette	64
For the Multi-Purpose Tray	64
Output Tray	66
Output Tray Type	66
Selecting the Output Tray	67
3 Copying	68
Overview of Copy Functions	69
Basic Copying Method	71
Canceling Copy Jobs	72
Canceling Scanning or Outgoing Jobs	72
Canceling Reserved Jobs	72
Selecting Paper Source	74
Copying on Papers in Paper Cassettes	74
Using the Multi-Purpose Tray with Standard Paper Sizes	75
Using the Multi-Purpose Tray with Irregular Paper Sizes	76
Using the Multi-Purpose Tray with Envelopes	78
Selecting Image Quality	79
Adjusting Density	81
Adjusting Automatically	81
Adjusting Manually	82
Enlarge/Reduce Images	83
Preset Zoom	83
Custom Copy Ratio	84
Collating Copies	86
Multiple Documents onto One Sheet (2 on 1)	88
2 on 1 Combination	88
Copying ID Card	89
2-Sided Copying	91
1 to 2-Sided Copying	92
2 to 2-Sided Copying	93
2 to 1-Sided Copying	94
Adjusting Sharpness	95
Selecting Paper Size Group	96
Changing Standard Mode	97
Initializing the Standard Mode	98
Printing a Sample Page	99
4 Printing	100
Overview of the Print Functions	101
Introduction to Using Print Functions	103
Printing Documents from a Computer	104
Scaling Documents	106
Printing Multiple Pages on One Sheet	108
2-Sided Printing	110
Checking and Canceling Print Jobs	111
5 Registering Destinations in the Address Book (D1180/D1170/D1150)	112
About the Address Book	113
Storing/Editing One-Touch Keys	114
Registering Fax Numbers in One-Touch Keys	114
Registering E-Mail Addresses in One-Touch Keys	115
Registering File Server Addresses in One-Touch Keys	116
Registering Group Addresses in One-Touch Keys	118
Editing One-Touch Keys	119
Editing One-Touch Keys (Group Addresses)	119
Erasing One-Touch Keys	121
Erasing One-Touch Keys (Group Addresses)	122
Storing/Editing Coded Dial Codes	123
Registering Fax Numbers in Coded Dial Codes	123
Registering E-Mail Addresses in Coded Dial Codes	124
Registering File Server Addresses in Coded Dial Codes	125
Registering Group Addresses in Coded Dial Codes	127
Editing Coded Dial Codes	128
Editing Coded Dial Codes (Group Addresses)	129
Erasing Coded Dial Codes	130
Erasing Coded Dial Codes (Group Addresses)	131
6 Fax (D1180/D1170/D1150)	132
Overview of Fax Functions	133
Introduction to Using Fax Functions	135
Methods for Receiving Faxes	135
Selecting the Receive Mode	141
Setting the Current Date and Time	141
Setting the Type of Telephone Line	142
Registering the Machine’s Name	142
Registering Your Machine’s Fax Number	143
Sending Fax Documents	144
Basic Methods for Sending Faxes	144
Calling the Recipient before Sending Fax Documents (Manual Sending)	144
Switching Temporarily to Tone Dialing	145
Dialing an Overseas Number (With Pauses)	146
Basic Methods for Sending PC Faxes	147
Canceling Sending Fax Documents	149
Specifying Destinations	150
Using Numeric Keys	150
Using the One-Touch Keys	151
Using Coded Dial Codes	151
Using the Group Addresses	152
Using the Address Book Key	153
Sending Documents to More Than One Location (Broadcasting)	155
Redialing When the Line Is Busy	156
Redialing Manually	156
Redialing Automatically	157
Using the Send History to Resend Faxes (Job Recall)	159
Adjusting Density	160
Selecting Image Quality	161
2-Sided Documents	162
Sending Documents at a Preset Time (Delayed Sending)	163
Changing Density Level	165
Standard Send Settings	166
Storing the Standard Send Settings	166
Restoring the Standard Send Settings to Their Default	166
Printing the TX Terminal ID	168
ECM Transmission	170
Adjusting the Pause Time	171
Time Out Mode	172
Checking the Dial Tone before Sending	173
Send Start Speed	174
Receiving Fax Documents	175
Basic Methods for Receiving Faxes	175
Printing Received Documents on Both Sides of Paper	176
Reducing a Received Document	177
Printing Footer Information on a Received Document	179
Specifying the Way of Printing When Toner Runs Out	180
ECM Reception	181
Optional Settings for FaxTel Mode	182
Optional Settings for DRPD Mode	184
Setting the Incoming Ring	185
Receiving Documents Manually with an External Telephone (Remote RX)	186
Activating the Remote Reception	186
Receiving Documents with the Remote Reception	187
Adjusting the Auto Switch Time	188
Receive Start Speed	189
Receiving Documents in Memory without Printing Out (Memory Lock Reception)	190
Printing All Documents Stored in the Memory Lock Reception Mode	192
Checking/Changing the Status of Fax Documents in Memory	193
Checking/Deleting Fax Transmission Documents	193
Checking/Deleting Fax Reception Documents	193
Checking the Fax Log	194
7 E-Mail (D1180/D1170)	196
Overview of E-Mail Functions	197
Introduction to Using E-Mail Functions	199
Basic E-Mail Operations	200
Sending E-Mail Documents	200
Canceling Sending E-Mail Documents	202
8 Scanning	204
Overview of the Scanner Functions	205
Introduction to Using Scanner Functions	207
Scanning Documents to a Computer	207
Basic Scanning Operations	209
Scanning Documents to a Computer	209
Scanning Documents to a File Server (D1180/D1170)	209
Canceling Scan Jobs	212
Canceling Scanning Documents to a Computer	212
Canceling Scanning Documents to a File Server (D1180/D1170)	212
9 Network	214
Flowchart for Setting Up Network	215
What is the Network?	216
Overview of Network Functions	217
10 Settings from a PC	218
Overview of Remote UI	219
Starting the Remote UI	221
11 Maintenance	224
Cleaning the Machine	225
Exterior	225
Fixing Unit	225
Automatic Feeder Cleaning	226
Scanning Area	227
Replacing the Toner Cartridge	230
When a Message Appears	230
Redistributing Toner	231
Replacing the Toner Cartridge with a New One	232
Recycling Used Cartridges	235
The Clean Earth Campaign - The Canon Cartridge Return Program	235
U.S.A. PROGRAM	236
Canadian Program – Programme au Canada	239
Transporting the Machine	241
12 Troubleshooting	244
Clearing Jams	245
Document Jams	245
Paper Jams	247
Display Messages	257
Error Codes (D1180/D1170/D1150)	261
If <LOAD CORRECT PAPER> is displayed	266
Reloading the Paper	266
Changing the Paper Size Setting	266
If a Power Failure Occurs	269
If You Cannot Solve a Problem	270
Customer Support (U.S.A.)	270
Customer Support (Canada)	270
13 Machine Settings	272
Machine Settings	273
Printing USER DATA LIST	273
Accessing the Setting Menu	273
Setting Menu	274
VOLUME CONTROL	274
COMMON SETTINGS	275
COPY SETTINGS	276
TX/RX SETTINGS	277
ADDRESS BOOK SET.	280
PRINTER SETTINGS	282
TIMER SETTINGS	284
ADJUST./CLEANING	285
REPORT SETTINGS	286
SYSTEM SETTINGS	287
14 Appendix	294
Specifications	295
General	295
Copier	296
Printer	296
Scanner	296
Facsimile	297
Telephone	297
Send	298
Cassette Feeding Module-U1 (Optional)	298

Match case Limit results 1 per page

12-27

Troubleshooting

If You Cannot Solve a Problem

This section describes the customer support services.

Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the information in this chapter, contact Canon

Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00

P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com.

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer technical support options*:

For e-mail support, the latest driver or document downloads, and answers to frequently asked questions,

visit http://www.canon.ca/

Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still

under warranty 1-800-652-2666

If the problem cannot be corrected by using one of the above technical support options, repair options are

available at the time of your call to the live technical support number above or via the website at http://

www.canon.ca/

* Support program specifics are subject to change without notice.

Please have the following information ready when you contact Canon:

Product name (imageCLASS D1180/D1170/D1150/D1120)

Serial number (on the label located on the rear cover)

Place of purchase

Nature of problem

Steps you have taken to solve the problem and the results

If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power

cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.

Attempting to repair the machine yourself may void the limited warranty.

–