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Canon imageCLASS D420 imageCLASS D480 Basic Operation Guide - Page 209

If You Cannot Solve a Problem, Customer Support (U.S.A.), Customer Support (Canada - driver download

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If You Cannot Solve a Problem If You Cannot Solve a Problem This section describes the customer support services. Customer Support (U.S.A.) If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com. Customer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*: * Support program specifics are subject to change without notice." - For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit http://www.canon.ca/ - Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1-800-652-2666 - For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666 - If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http:// www.canon.ca/ * Support program specifics are subject to change without notice. Please have the following information ready when you contact Canon: - Product name (imageCLASS D480) - Serial number (on the label located inside top of the front cover) - Place of purchase - Nature of problem - Steps you have taken to solve the problem and the results If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. Attempting to repair the machine yourself may void the limited warranty. 11-16 Troubleshooting

Section	Page
Manuals for the Machine	2
Contents	5
Preface	9
Available Features	9
How to Use This Guide	10
Symbols Used in This Manual	10
Keys and Buttons Used in This Manual	10
Abbreviations Used in This Manual	10
Safety Precautions	11
Important Safety Instructions	11
Handling and Maintenance	11
Location	12
Power Supply	13
Telephone Equipment	14
Customer Support (U.S.A.)	14
Customer Support (Canada)	14
Legal Notices	15
IPv6 Ready Logo	15
Trademarks	15
Copyright	16
Third Party Software	17
The Software Subjected to the Other Conditions	18
Disclaimers	18
For CA, USA only	18
Legal Limitations on the Usage of Your Product and the Use of Images	18
FCC (Federal Communications Commission)	19
Users in the U.S.A.	20
Users in Canada	22
Utilisation au Canada	24
Laser Safety	26
CDRH Regulations	26
1 Before Using the Machine	28
Machine Components	29
External View (Front)	29
External View (Back)	31
Operation Panel	32
Main Operation Panel	32
Fax Operation Panel	34
Display (Standby Mode)	35
Copy Mode	35
Fax Mode	35
Scan Mode	35
Toner Cartridge	36
Maintaining the Toner Cartridge	37
Checking the Toner Level	37
Entering Characters	39
Telephone Line Settings	40
Timer Settings	41
Setting the Sleep Mode	41
Setting the Daylight Saving Time	42
2 Documents and Print Media	44
Documents Requirements	45
Scanning Area	46
Placing Documents	47
On the Platen Glass	47
In the ADF	48
Paper Requirements	49
Printable Area	50
Loading Paper	51
In the Paper Cassette	51
In the Multi-Purpose Tray	53
Setting Paper Size and Type	55
For the Paper Cassette	55
For the Multi-Purpose Tray	56
3 Registering Destinations in the Address Book	58
About the Address Book	59
Storing/Editing One-Touch Keys	60
Registering One-Touch Keys	60
Editing One-Touch Keys	60
Erasing One-Touch Keys	61
Storing/Editing Coded Dial Codes	63
Registering Coded Dial Codes	63
Editing Coded Dial Codes	63
Erasing Coded Dial Codes	64
Storing/Editing Recipients for Group Dialing	66
Registering Group Addresses	66
Adding New Destination to Group	67
Deleting Destination from Group	67
Changing Group Name	68
Deleting Group Addresses	68
4 Copying	70
Overview of Copy Functions	71
Basic Copying Method	73
Canceling Copy Jobs	74
Selecting Image Quality	75
Adjusting Density	77
Adjusting Automatically	77
Adjusting Manually	78
Enlarge/Reduce Images	79
Preset Zoom	79
Custom Copy Ratio	80
Collating Copies	82
Multiple Documents onto One Sheet (2 on 1)	84
2 on 1 Combination	84
Copying ID Card	85
2-Sided Copying	87
1 to 2-Sided Copying	88
2 to 2-Sided Copying	89
2 to 1-Sided Copying	90
Selecting Paper Size Group	91
Changing Standard Mode	92
Printing a Sample Page	93
Viewing Copy Settings	94
5 Fax	96
Overview of Fax Functions	97
Introduction to Using Fax Functions	99
Methods for Receiving Faxes	99
Selecting the Receive Mode	105
Setting the Current Date and Time	106
Setting the Type of Telephone Line	106
Registering the Machine’s Name	107
Registering Your Machine’s Fax Number	107
Sending Fax Documents	108
Basic Methods for Sending Faxes	108
Calling the Recipient before Sending Fax Documents (Manual Sending)	108
Switching Temporarily to Tone Dialing	109
Dialing an Overseas Number (With Pauses)	110
Basic Methods for Sending PC Faxes	111
Canceling Sending Fax Documents	112
Specifying Destinations	113
Specifying a New Fax Number	113
Using the One-Touch Keys	114
Using Coded Dial Codes	114
Using the Group Addresses	115
Using the Address Book Key	115
Sending Documents to More Than One Location (Broadcasting)	116
Adjusting Density	118
Selecting Image Quality	119
2-Sided Document	120
Redialing When the Line Is Busy	121
Redialing Manually	121
Redialing Automatically	121
Checking the Dial Line before Sending	123
Changing Standard Mode	124
Send Start Speed	125
Printing Received Documents on Both Sides of Paper	126
Reducing a Received Document	127
Printing Footer Information on a Received Document	128
Specifying the Way of Printing When Toner Runs Out	129
Setting the Incoming Ring	130
Receiving Documents Manually with an External Telephone (Remote RX)	131
Activating the Remote Reception	131
Receiving Documents with the Remote Reception	132
Selecting the Receive Mode for Printing	133
Rejecting Incoming Faxes from the Unidentified Senders	134
Receive Start Speed	135
Receiving Documents in Memory without Printing Out (Memory Lock Reception)	136
Printing All Documents Stored in the Memory Lock Reception Mode	138
Forwarding Received Fax Documents in Memory	139
Checking/Changing the Status of Fax Documents in Memory	140
Checking/Deleting Fax Transmission Documents	140
Checking/Deleting Fax Reception Documents	141
Checking the Fax Log	141
6 Printing	142
Overview of the Print Functions	143
Introduction to Using Print Functions	145
Printing Documents from a Computer	146
Scaling Documents	148
Printing Multiple Pages on One Sheet	150
2-Sided Printing	151
Checking and Canceling Print Jobs	152
7 Scanning	154
Overview of Scanner Functions	155
Introduction to Using Scanner Functions	156
For Scanning Documents to a Computer Connected with USB Cable	156
For Scanning Documents from a Networked Computer	156
Basic Scanning Operations	157
Scanning Documents to a Computer Connected with USB Cable	157
Scanning Documents from a Networked Computer	157
Canceling Scan Jobs to a Computer Connected with USB Cable	158
8 Network	160
Flowchart for Setting Up Network	161
What is the Network?	162
Overview of Network Functions	163
9 Settings from a PC	164
Overview of Remote UI	165
Starting the Remote UI	167
10 Maintenance	170
Cleaning the Machine	171
Exterior	171
Interior	171
Fuser Roller	174
Scanning Area	175
Replacing the Toner Cartridge	177
When a Message Appears	177
Redistributing Toner	178
Replacing the Toner Cartridge with a New One	180
Recycling Used Cartridges	184
The Clean Earth Campaign - The Canon Cartridge Return Program	184
U.S.A. PROGRAM	185
Canadian Program – Programme au Canada	188
Transporting the Machine	190
11 Troubleshooting	194
Clearing Jams	195
Document Jams	195
Paper Jams	197
Error Messages	203
Error Codes	206
If <LOAD CORRECT PAPER> is displayed	207
Reloading the Paper	207
Changing the Paper Size Setting	207
If a Power Failure Occurs	208
If You Cannot Solve a Problem	209
Customer Support (U.S.A.)	209
Customer Support (Canada)	209
12 Machine Settings	210
Machine Settings	211
Printing USER DATA LIST	211
Accessing the Setting Menu	211
Setting Menu	213
VOLUME CONTROL SETTINGS	213
BROADCAST	213
COMMON SETTINGS	213
COPY SETTINGS	214
FAX SETTINGS	215
ADDRESS BOOK SETTINGS	216
PRINTER SETTINGS	216
TIMER SETTINGS	217
ADJUST./CLEANING	218
REPORT SETTINGS	218
SYSTEM SETTINGS	219
13 Appendix	228
Specifications	229
General	229
Copier	230
Printer	230
Scanner (Scanning via USB)	230
Scanner (Scanning via Network)	230
Facsimile	231
Telephone	231

Match case Limit results 1 per page

11-16

Troubleshooting

If You Cannot Solve a Problem

This section describes the customer support services.

Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the information in this chapter, contact Canon

Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00

P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com.

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer technical support options*:

* Support program specifics are subject to change without notice.”

For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and

answers to frequently asked questions, visit http://www.canon.ca/

Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still

under warranty 1-800-652-2666

For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666

If the problem cannot be corrected by using one of the above technical support options, repair options are

available at the time of your call to the live technical support number above or via the website at http://

www.canon.ca/

* Support program specifics are subject to change without notice.

Please have the following information ready when you contact Canon:

Product name (imageCLASS D480)

Serial number (on the label located inside top of the front cover)

Place of purchase

Nature of problem

Steps you have taken to solve the problem and the results

If the machine makes strange noises, emits smoke or odd odor, turn OFF the main power switch immediately, disconnect the power

cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.

Attempting to repair the machine yourself may void the limited warranty.

–