Canon imageFORMULA R50 User Manual
Canon imageFORMULA R50 Manual
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Canon imageFORMULA R50 manual content summary:
- Canon imageFORMULA R50 | User Manual - Page 1
User Manual • Please read this manual before operating this scanner. • After you finish reading this manual, store it in a safe place for future reference. - Canon imageFORMULA R50 | User Manual - Page 2
) Document Scanner, used in accordance with the instructions, may cause harmful interference to to the equipment unless otherwise specified in the manual. If such changes or modifications should be made . Canon U.S.A. Inc. One Canon Park, Melville, NY 11747, U.S.A. Tel. No. 1-800-OK-CANON (1-800 - Canon imageFORMULA R50 | User Manual - Page 3
of computers and other office equipment. The program backs service. For more information regarding return and recycling of WEEE products, please visit www.canon-europe.com/weee. Model Names The following name may be provided for the safety regulations in each sales region of the Document Scanner. R50 - Canon imageFORMULA R50 | User Manual - Page 4
other countries. • imageFORMULA is a trademark of CANON ELECTRONICS INC. WPS" in the settings, onscreen displays and in this manual denotes Wi-Fi Protected Setup. • Other product and company symbols are not used in this document. Copyright Copyright 2020 by CANON ELECTRONICS INC. All rights reserved. - Canon imageFORMULA R50 | User Manual - Page 5
Thank you for purchasing the Canon imageFORMULA Document Scanner. Please read the following manuals carefully and familiarize yourself with the functions of the scanner before use to ensure you sufficiently understand the functions and make the most of the scanner's capabilities. After reading the - Canon imageFORMULA R50 | User Manual - Page 6
are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the scanner safely, always pay - Canon imageFORMULA R50 | User Manual - Page 7
the Inside of the Scanner 87 Cleaning the Sensor Glass and the Rollers 87 Replacing Consumable Parts 90 Removing the Document Feed Tray 94 About the Canon imageFORMULA Driver Setting Tool ....... 94 Troubleshooting 96 Common Problems and Solutions 96 Software Troubleshooting 100 Useful Tips - Canon imageFORMULA R50 | User Manual - Page 8
Appendix 108 Specifications 108 Replacement parts 109 Dimensions 109 Index 110 8 - Canon imageFORMULA R50 | User Manual - Page 9
as of June 2020. For the latest software support information, go to the Products page on the Canon website. Other requirements • A TWAIN-compatible application cable you are using should be the one originally included with the scanner. • If the CPU, memory, interface card, and other specifications - Canon imageFORMULA R50 | User Manual - Page 10
on the taskbar as follows. Power button If the taskbar icon appears as , the scanner is not properly connected to the computer. Check the status of the power switch and the touch panel, or place a document in the document feed tray. When you press and hold the power button two seconds or longer, - Canon imageFORMULA R50 | User Manual - Page 11
an extended period, turn off the power and disconnect the power cord from the AC outlet for safety. Hint The scanner's auto power off setting is enabled by default, and the scanner will turn off automatically if it is not operated for 4 hours. For details on how to disable this setting, see - Canon imageFORMULA R50 | User Manual - Page 12
● Do not use an AC adapter other than the one provided with the scanner. Do not use the AC adapter provided with the scanner with other products. ● If you have any questions regarding the power supply, contact your local authorized Canon dealer or service representative for further information. 12 - Canon imageFORMULA R50 | User Manual - Page 13
turn OFF the power, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative to have the unit serviced. ● Before moving the scanner, be sure to turn OFF the power, and disconnect the power plug from the power outlet CAUTION ● Do - Canon imageFORMULA R50 | User Manual - Page 14
water or flammable substances (alcohol, paint thinner, benzene, etc.) to spill into the scanner, as this may result in a fire or electric shock. Doing so might cause Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it, as this may result in personal injury - Canon imageFORMULA R50 | User Manual - Page 15
). After stopping, consult with your retailer or with our sales staff regarding measures to avoid interference (e.g., partitioned installation). 3. Otherwise, if troubles occur from radio frequency interference by this device to other stations, consult with your retailer or our sales staff. 15 - Canon imageFORMULA R50 | User Manual - Page 16
version may be used only in its applicable country/region. For regions not included in the following list, contact customer service. Version Name R50 120V Product Code 4823C001 Applicable Country/Region USA, Canada Wireless LAN Standard IEEE 802.11b/g/n Corresponding Maximum Channel Wireless - Canon imageFORMULA R50 | User Manual - Page 17
wireless LAN are available to support your operating environment. Supported USB formats include USB 3.2 Gen 1x1/USB 2.0. ● Compact Design The scanner has a compact size of text by processing background or foreground colors. ● Fast Document Feeding Documents can be scanned at a speed of up to 40 - Canon imageFORMULA R50 | User Manual - Page 18
p. 31) ● Double feed detection by length The scanner stops feeding when a double feed is detected by comparing document page lengths. "Detecting a document double feed" (See p. 31) * Based on the length of the first document page, the scanner detects a double feed when fed a different-length page - Canon imageFORMULA R50 | User Manual - Page 19
● MultiStream With applications that support the scanner's MultiStream capability, three images with different scanning conditions are created from a single scan pass. However, this function is only available when using software that supports MultiStream. Document to be scanned (150 dpi, color) ( - Canon imageFORMULA R50 | User Manual - Page 20
on the scanner status. Power Button Indication Lit Flashing (slowly) Flashing (quickly) Description Power is on Sleep mode An error (paper jam, front unit is open, double feed, etc.) has occurred C Document Feed Tray Place the document. D Document Guides Align the document guides with both - Canon imageFORMULA R50 | User Manual - Page 21
Front View (With the Document Eject Tray Open) 1 2 3 4 A Feed Extension Support Open this when placing long paper in the scanner. B Feed Support Pull this out to support loaded documents. C Touch Panel You can touch the screen to operate the scanner's various functions. D Front Unit Open this when - Canon imageFORMULA R50 | User Manual - Page 22
Panel The content that appears on the touch panel varies depending on the state of the scanner. Refer to "Operating the Settings Menus" (See p. 35) for details and the shown here changes as shown below depending on how the scanner and computer are connected. When connected via USB When connected via Wi- - Canon imageFORMULA R50 | User Manual - Page 23
Button Scrolls the list up and down. D Start Button Starts scanning documents. The following are other icons that appear depending on the state of When the PIN function is enabled, entry of a PIN is required when the scanner is turned on. PIN function can be enabled or disabled using the Web menu. - Canon imageFORMULA R50 | User Manual - Page 24
enabled. PIN function can be enabled or disabled using the Web menu. "PIN Setting" (See p. 85) A Password Enter a password. B OK Button Log in on the scanner as an administrator. The administrator password is the same as the one for Web menu. (See p. 77) 24 - Canon imageFORMULA R50 | User Manual - Page 25
exceeding 356 mm (14") size are fed one sheet at a time. • Scanning documents before the ink is dry can cause problems with the scanner. Always make sure that the ink on a document is dry before scanning it. • Scanning documents that are written in pencil or similar material may make the rollers and - Canon imageFORMULA R50 | User Manual - Page 26
scanned correctly, depending on the type of embossment. • When scanning cards, clear the [Detect by Ultrasonic] check box in the [Error Detection] tab on the scanner driver settings screen. (See p. 31) 26 - Canon imageFORMULA R50 | User Manual - Page 27
the feed extension support when placing long documents. The document eject tray can be adjusted to 3 lengths. Pull out the document eject tray according to the length of the document. Also, erect the document eject stopper on the front edge if necessary. 3 Adjust the document guides to fit the - Canon imageFORMULA R50 | User Manual - Page 28
before placing them into the feeder. If the leading edge of a document is curled, it may cause a paper jam. • If feeding stops due to a system error or paper jam while the scanner is scanning, resolve the problem, make sure that the scanned image of the last page that was successfully fed has - Canon imageFORMULA R50 | User Manual - Page 29
up to 3,000 mm (118.1") in length can be scanned. Note the following when using the Long Document mode: • When scanning in the Long Document mode, if the document is placed on the scanner in a skewed position, it may hit the edges of the feeding area and be damaged. Be careful to place the - Canon imageFORMULA R50 | User Manual - Page 30
mode] or [Simplex] for [Scanning Side] and scan the document. 4 Click the [OK] button to close the settings screen. Hint When you set the Long mode, [(Long Document)] will be displayed in [Page Size] in the [Basic] tab. 1 Open the scanner driver settings screen. (See p. 54) 2 Click to display the - Canon imageFORMULA R50 | User Manual - Page 31
depending on the length of the document. 5 Click to close the dialog box. Detecting a document double feed This scanner includes a function to detect document double feeds. By using this function, the scanner will automatically stop when it detects that multiple documents have been fed at the same - Canon imageFORMULA R50 | User Manual - Page 32
by Length], and [Detect by Ultrasonic and Length]. 3 Click the [More] button when the Double Feed Detection Ignore function is also used. The scanner driver's Detail Settings screen opens. 4 Select the [Rapid recovery system] check box. 4 To use the double feed detection ignore function, open the - Canon imageFORMULA R50 | User Manual - Page 33
double feed is detected When not using the double feed detection ignore function If a document double feed is detected during scanning, document feeding stops when the double fed documents are ejected. When this happens, the following error is displayed in the touch panel. 䣕䣖䣑䣒 Also - Canon imageFORMULA R50 | User Manual - Page 34
Buttons of [Rapid Recovery System] Screen [SAVE & CONTINUE] [STOP] [DISCARD & CONTINUE] Description Saves the preview image as a scanned image and scans the rest of the document. Discards the preview image and stops scanning. Discards the preview image and continues scanning. Place the double fed - Canon imageFORMULA R50 | User Manual - Page 35
setting menus are functions that allows users to change some of the scanner's functions. Procedure to operate the settings menu Use the following Automatic - Connect Settings Network Settings IP Address Setting Manual Available Network IP Address Subnet Mask Default Gateway - WPS - Canon imageFORMULA R50 | User Manual - Page 36
First hierarchy Scan Setting Second hierarchy Detect Double Feed Third hierarchy - Fourth hierarchy - Fifth hierarchy - 3 Tap the various items to confirm and change settings. Hint When the ▲▼ buttons appear on a screen, you can tap them to scroll that screen. 36 - Canon imageFORMULA R50 | User Manual - Page 37
of sheets fed by the roller being replaced. Tap [Reset] to reset the count. Current Scan Count Shows the number of sheets scanned since the scanner's power was turned on. Tap [Reset] to reset the current number of sheets scanned. System Information Shows the following system information for the - Canon imageFORMULA R50 | User Manual - Page 38
scanner and computer are connected. Connection Switching Change how the scanner and computer are connected. Connect with USB cable: The scanner and the entry is rejected. Hint • After changing the settings in the [Manual] screen, tap the [OK] button. Pressing the settings. (Back) button - Canon imageFORMULA R50 | User Manual - Page 39
WPS connection. If connection is successful, the [Wi-Fi Setting] screen appears. Manual Manually type in the SSID and security key for the network to which you want to length of documents, and detecting unevenness between documents by ultrasonic sensors, which can be set by the scanner driver. This - Canon imageFORMULA R50 | User Manual - Page 40
of the scan from the panels, and scan the document. Assigning a shortcut to a Job No. and scanning from the scanner touch panel If you assign a registered shortcut to a Job No., you can recall the job and scan the document from the scanner touch panel. * The scanner to be used must be selected in - Canon imageFORMULA R50 | User Manual - Page 41
Scanning Using a Computer (CaptureOnTouch) Starting and Exiting CaptureOnTouch By default, CaptureOnTouch becomes resident in the system when you start your computer. Double-click in the taskbar to start CaptureOnTouch and display the main window. Hint You can also start CaptureOnTouch from the - Canon imageFORMULA R50 | User Manual - Page 42
Hint In Windows 8.1, it is registered in the following location. Selecting a scanner The following is an explanation of how to select a scanner using CaptureOnTouch. 1 Click the (CaptureOnTouch Icon) on the taskbar. 2 Click [Select Scanner] on the menu. • Open [GO] - [Applications] folder from the - Canon imageFORMULA R50 | User Manual - Page 43
Icon) in the menu bar and then click [Select Scanner] from the menu which appears. Screen Descriptions There are two [ - Canon imageFORMULA R50 | User Manual - Page 44
assign an One Touch button to a job number, you can execute One Touch Scan by selecting the job number from the scanner. 1 Place the document in the scanner. "Basic Operation" (See p. 25) 2 Click the One Touch button. CAUTION • If you configure scanning conditions that consume a large amount of the - Canon imageFORMULA R50 | User Manual - Page 45
Multiple One Touch buttons can be allocated to CaptureOnTouch. 1 Either click the [New One Touch button] button in [One Touch Scan], or select the document scan and output in [Standard Scanning], and click the [Save to Shortcut] button. An One Touch button will be created. Hint If [Edit after - Canon imageFORMULA R50 | User Manual - Page 46
2 The One Touch button editing dialog box appears when you click the Edit button. 4 Click the [Output] tab to set the outputs. 3 Click the [Document] tab to set the Select document settings. 46 - Canon imageFORMULA R50 | User Manual - Page 47
5 Click the [Preferences] tab to set the options. [Assign this button to] You can assign an One Touch button as a job. When an One Touch button is assigned as a job, an icon for the assigned job No. will be displayed in the One Touch button. [Manage outputs] You can add or delete the output, and - Canon imageFORMULA R50 | User Manual - Page 48
panel -> Selecting the Select output panel -> Start scanning 1 Place the document in the scanner. 2 Click the select document panel for the document to be scanned from [1 Select document]. The selected [Select document] panel will be displayed in orange. 3 Click the output panel for the scan - Canon imageFORMULA R50 | User Manual - Page 49
scanning is in progress, the number of pages scanned is displayed in addition to the scanner settings. When the scan is finished, the [Scanned image preview screen] opens. Hint If using the same document selection and output combination the next time, click the [Save to Shortcut] button. The Select - Canon imageFORMULA R50 | User Manual - Page 50
, the [Open storage folder] link may not be displayed. Scanning from the Scanner Touch Panel If you set frequently-used scans to the One Touch buttons and • If the [Skip main screen when a scan is started from the scanner button] checkbox is enabled in the Settings, [Enable additional scan] and [ - Canon imageFORMULA R50 | User Manual - Page 51
that are registered in CaptureOnTouch on the computer are displayed. It is required that the computer and the scanner are on the same network and the scanner is selected in the [Select Scanner] dialog of CaptureOnTouch. Hint This screen is not displayed if there is only one computer on the network - Canon imageFORMULA R50 | User Manual - Page 52
When you load the driver for the first time, the selected scanner and a dialog for selecting the default paper size are displayed. When you scan a document in a TWAIN compatible application, open the scanner driver and configure the scanning conditions and other settings. This section describes - Canon imageFORMULA R50 | User Manual - Page 53
[Image processing] tab [Feeding] tab Set the processing method for scanned images. [Image control] tab Specify scanner operations related to document feeding. [Error Detection] tab Set the image control method for the scanned image. Set the items to be detected as errors during the scan. 53 - Canon imageFORMULA R50 | User Manual - Page 54
driver is opened from CaptureOnTouch, the following settings screen of the scanner driver appears. Configure special scan method and image processing settings. User's Guide Informs you about the settings changed automatically by the driver. In addition, displays the image for which settings - Canon imageFORMULA R50 | User Manual - Page 55
This section provides an overview of the basic setting items that are the minimum requirements when configuring the scanner settings. Confirming Basic Conditions for Scanning When you scan a document, make sure you confirm the [Color mode], [Page Size], [Dots per inch], and [Scanning Side] basic - Canon imageFORMULA R50 | User Manual - Page 56
Size], and [Scanning Side] basic conditions in the settings screen of the scanner driver. If [Match original size] is selected, the edges of the document are detected and images that match the size of the document are saved. Dots per inch Select the scanning resolution. • Higher resolutions provide - Canon imageFORMULA R50 | User Manual - Page 57
II] removes or processes the background color and background surrounding text to enhance the text for easy reading. • [Detect automatically] detects whether a document is color, grayscale, or black and white based on its content. When this is selected, you can configure detailed settings for the - Canon imageFORMULA R50 | User Manual - Page 58
Size] tab. Specifying the Scan Area Configure the following settings when you want to specify the area of the document to be scanned. Specifying an area To scan one area of a larger document, click [Setting] on [Page Size] in the [Basic] tab to display the [Page Size Settings] dialog box. Designate - Canon imageFORMULA R50 | User Manual - Page 59
when [Check the image of the first page] is selected, only one page of the document is scanned and the corresponding scanned image is displayed in the preview window. Configuring Scanner Settings According to Purpose Set the scanning conditions according to the scanning purpose. When you want - Canon imageFORMULA R50 | User Manual - Page 60
emphasis setting on the [Image control] tab. When you want to reduce the moire patterns that appear when color photos in magazines and other documents are scanned at low resolutions Setting [Moire Reduction] on the [Image control] tab sheet allows you to reduce the moire patterns that are generated - Canon imageFORMULA R50 | User Manual - Page 61
Click [Image processing], and then configure moire reduction settings in the dialog box that appears. When you want to reduce the color unevenness Check the check box of [Color unevenness reduction] on the [Image control] tab to reduce the color unevenness. Hint Moire reduction is enabled when the - Canon imageFORMULA R50 | User Manual - Page 62
Click [Image processing], and then set [Color Unevenness reduction] to [ON] in the dialog box that appears. You can adjust the level of color Unevenness. When you want to make lines and text in scanned images thicker or thinner Drag the [Character Emphasis] slider in the [Image processing] tab to - Canon imageFORMULA R50 | User Manual - Page 63
black and white reversed. When you want to enhance text that is difficult to read because of factors such as the background of the scanned document In the [Basic] tab, select [Monochrome], and then click the [Setting] button. Remove the background behind the text or do some other process, so that - Canon imageFORMULA R50 | User Manual - Page 64
• [Advanced Text Enhancement II] is suitable for scanning a document with a uniform background color and light text and background. If the background is non-uniform, such as a pattern, the background may not be able to - Canon imageFORMULA R50 | User Manual - Page 65
match the orientation of images to the text when scanning a mixture of pages with different text orientations Select [Text orientation recognition] in [Document Orientation] on the [Others] tab. The text orientation on each page is detected, and the scanned image is rotated in 90-degree increments - Canon imageFORMULA R50 | User Manual - Page 66
When you want to rotate the images of a document placed horizontally to correct the orientation Specify the rotation angle in [Document Orientation] on the [Others] tab. Click [Image processing] and specify the rotation angle in [Document Orientation] in the dialog box that appears. 66 - Canon imageFORMULA R50 | User Manual - Page 67
for scanning When you want to divide and scan a document, you can separate a batch at the timing with which each next document is placed and scanned. (Only enabled for applications that support batch separation.) In this case, set the scanner driver as follows. • Set [Feeding Option] on the [Feeding - Canon imageFORMULA R50 | User Manual - Page 68
) [Others] Tab None (only [Use MultiStream] is enabled) A When you want to specify different scanning conditions for the front and back pages of a document, select [Duplex] for [Scanning Side] on the [Basic] tab in advance. B Specify the number of scanning conditions to apply in [Stream count of - Canon imageFORMULA R50 | User Manual - Page 69
You can remove dots and notches protruding from object outlines that appear in documents from scanned images. Click [Image processing] and select [ON] for [Erase Dot] or [Erase Notch] in the dialog box that appears. • Select the [Erase Dot] - Canon imageFORMULA R50 | User Manual - Page 70
When you want to save a scanner driver setting When you finish configuring a setting, click the [Save] button of [User Preference] to save the setting. The saved setting is registered to the - Canon imageFORMULA R50 | User Manual - Page 71
Function Restrictions Depending on Color Mode Setting Some of the setting items in each of the driver tabs are disabled as follows depending on the setting for [Color Mode] on the [Basic] tab. [Brightness] tab [Others] Tab Setting value Detect Automatically Active Threshold Black and White Error - Canon imageFORMULA R50 | User Manual - Page 72
dialog box. Some of the setting items are disabled as follows depending on the setting for [Color Mode] in the settings screen of the scanner driver. Simple Mode Setting value Detect automatically Black and White Error Diffusion Advanced Text Enhancement II 256-level Gray 24-bit Color ✔: Available - Canon imageFORMULA R50 | User Manual - Page 73
Advanced Mode Setting value Detect automatically Black and White Error Diffusion Advanced Text Enhancement II 256-level Gray 24-bit Color Enable Back Side Brightness ✔ ✔ ✔ ✔ ✔ Enable Back Side Contrast ✔ ✔ ✔ ✔ ✔ Check the image of the first page ✔: Available for setting Advanced mode (Image - Canon imageFORMULA R50 | User Manual - Page 74
will not be saved. Batch Separation Using Patch Code Sheets R50 supports batch separation (automatic file separation) functions by using patchcodes. By tucking patchcode sheets supplied with this scanner into a document and scanning it, the scanner can automatically separate files by images of - Canon imageFORMULA R50 | User Manual - Page 75
for scanning. 1 Print patchcode with a printer. Click [Start] - [Canon R50] and then select [Patchcode] from the menu. Patchcodes can be printed in A4 and letter (LTR) sizes. Open the application and print a patchcode that is the same size as the document to be scanned. Hint In Windows 8.1, it is - Canon imageFORMULA R50 | User Manual - Page 76
the page that separates the files. Insert the patchcode sheets at the beginning of documents to change file separation. 3 In an application, specify a patchcode as a type of batch separation. Open the scanner driver settings screen and select [Patchcode] in [Batch Separation] on the [Others] tab. 76 - Canon imageFORMULA R50 | User Manual - Page 77
scanner, to set up the network when connecting via Wi-Fi, and to configure various Web services. Scanner instructions use Internet Explorer 11 and Windows 10. Displays vary depending on the Web browser. Displaying the Scanner's Web Menu 1 Displays a list of connected scanners. 2 Select the scanner - Canon imageFORMULA R50 | User Manual - Page 78
1 Open the Canon imageFORMULA Driver Setting Tool's Settings screen. (See p. 94) 2 Click the [Network monitor] tab. IMPORTANT To ensure security, we recommend changing the administrator password without leaving it - Canon imageFORMULA R50 | User Manual - Page 79
Web Menu Pages When you click the items on the left menu, the following pages are displayed. Scanner Name Setting: Displays the scanner name. Network Setting: Configures the network settings. Device Configuration: Configures the mDNS, SNMP, PIN settings. Password Setting: Configures the - Canon imageFORMULA R50 | User Manual - Page 80
DHCP protocol. To assign an IP address using ON DHCP, the DHCP server must be running in your subnetwork. Set the IP address of the scanner. If DHCP is enabled, the IP address obtained from it will be applied. The value must be four decimal numbers separated by dots and expressed - Canon imageFORMULA R50 | User Manual - Page 81
separated by dots and expressed in the [xxx.xxx.xxx.xxx] format. Also, the gateway needs to be running in the same subnetwork as the scanner. If [0.0.0.0] is set, this setting is disabled. None Device Configuration If you click [Device Configuration] on the left menu, the page below is displayed - Canon imageFORMULA R50 | User Manual - Page 82
DNS. This setting allows scanning applications to search for and automatically connect to the scanner. This is normally enabled. ON When the setting is disabled, you must manually specify the scanner using its assigned IP address to scan from the scanning application. SNMP Setting If - Canon imageFORMULA R50 | User Manual - Page 83
Item New Modify Delete Detail info Description Register a new community. Click to open a dialog box for editing the various settings for a community. Up to three communities can be registered. Change the settings of the selected community. Click to open a dialog box for editing the various settings - Canon imageFORMULA R50 | User Manual - Page 84
User Setting In the SNMP settings screen, enable the SNMP v3 support function and click [User Setting] to open the page shown in the following diagram. Item New Modify Delete Detail info Description Register a new user. Click - Canon imageFORMULA R50 | User Manual - Page 85
OFF Item Current Password New Password Description Default Value Enter the current password. See p. 77 Set the administrator password (up to 32 characters) for the scanner. This password is used for authentication when configuring settings by Web browser. None 85 - Canon imageFORMULA R50 | User Manual - Page 86
Maintenance Setting If you click [Maintenance Setting] on the left menu, the page below is displayed. On this page, you can restore the scanner's factory default settings and update the firmware. Item Import certificate Description You can load and change the server certificate used to access the - Canon imageFORMULA R50 | User Manual - Page 87
. Cleaning the Sensor Glass and the Rollers If scanned images contain streaks, or if the scanned documents become dirty, the sensor glass or rollers inside the scanner may be dirty. Clean them periodically. 1 Pull the OPEN lever and pull open the front unit toward you. Cleaning the touch panel - Canon imageFORMULA R50 | User Manual - Page 88
Glass CAUTION Do not spray water or neutral detergent directly on the scanner. Precision mechanisms, such as the light source, may get wet, and are scratches on the sensor glass, contact your local authorized Canon dealer or service representative. • Take care to ensure the anti-static brush - Canon imageFORMULA R50 | User Manual - Page 89
retard roller and feed roller. (See p. 91, p. 92) IMPORTANT Remove the retard roller and feed roller from the scanner to clean them, and be sure to reattach them to the scanner when cleaning is finished. 6 Wipe the removed rollers with a cloth that has been dampened with water and thoroughly wrung - Canon imageFORMULA R50 | User Manual - Page 90
Consumable Parts The two rollers (feed roller and retard roller) installed in the scanner are consumable parts. The feed roller and retard roller wear with scanning. If the feed roller and retard roller are worn, documents may not feed correctly and paper jams and double feeds may occur. When more - Canon imageFORMULA R50 | User Manual - Page 91
Opening and Closing the Front Unit 1 Pull the OPEN lever and pull open the front unit toward you. 2 When closing the front unit, make sure that it is completely closed by gently pressing the left and right until you hear a click. Hint The location of each of the consumable parts is shown below. - Canon imageFORMULA R50 | User Manual - Page 92
2 Remove the feed roller. 3 Install the new feed roller. 4 Close the roller cover. Replacing the Retard Roller 1 Open the roller cover. 2 Pull the left lever that secures the retard roller to the scanner, and remove the roller. ▼ 92 - Canon imageFORMULA R50 | User Manual - Page 93
Install the new retard roller by inserting the right side first. 4 Push the left side of the retard roller to secure it to the scanner. 5 Close the roller cover. Resetting the counter 1 Tap (Settings) button on the touch panel. The settings menu screen appears. 2 Tap [Maintenance] and then [Roller - Canon imageFORMULA R50 | User Manual - Page 94
Feed Tray When you will store or otherwise not use the scanner for a long period of time, remove the document feed tray. About the Canon imageFORMULA Driver Setting Tool What is Canon imageFORMULA Driver Setting Tool? The Canon imageFORMULA Driver Setting Tool can be used to check the information - Canon imageFORMULA R50 | User Manual - Page 95
Start-up of the Canon imageFORMULA Driver Setting Tool Click the Start button, then click [Canon R50] - [Canon imageFORMULA Driver Setting Tool] in that order. Canon imageFORMULA Driver Setting Tool will start. Hint In Windows 8.1, it is registered at the following location. 95 - Canon imageFORMULA R50 | User Manual - Page 96
Troubleshooting Common Problems and Solutions This section provides recommended solutions to common problems. If you have a problem that is not solved by the following, contact your local authorized Canon dealer. Problem 1 The scanner will not turn on. Solutions Confirm that the AC adapter is - Canon imageFORMULA R50 | User Manual - Page 97
DHCP, consult your network administrator. If your network environment does not support DHCP, configure the IP address manually. After doing settings on the Wireless Connection Tool, an error occurs and the scanner cannot be used (or found). Immediately after setup with the Wireless Connection - Canon imageFORMULA R50 | User Manual - Page 98
, clean it if necessary. (2) Proper scanning may not be possible when document pages stick together due to static electricity. Fan the documents before you load them. (3) Manually feed the scanner one page at a time. Problem 13 Multiple pages of scanned images cannot be saved to a single file - Canon imageFORMULA R50 | User Manual - Page 99
on the [Others] tab on the scanner driver settings screen. Problem 17 The size detection and deskew functions fail. Solutions When [Document Type] is set to [Carrier sheet] in the [Feeding] tab of the scanner driver settings screen and you scan a document with black edges without inserting it in - Canon imageFORMULA R50 | User Manual - Page 100
troubleshooting problems scanner directly to the computer. (7) If a message is displayed on the touch panel indicating scanning in the Long Document mode, deselect the Long Document multi- page) can only be opened by programs that support the compressed format. This can occur with programs that are - Canon imageFORMULA R50 | User Manual - Page 101
page files. See also "Problem 13" in "Common Problems and Solutions". Can I copy or back up scanner setting configurations? The setting p. 28. How do I load and scan documents with mixed sizes? Set [Page Size] to [Match original size] on the scanner driver setting screen, then scan. For details, - Canon imageFORMULA R50 | User Manual - Page 102
a plug-in. • By installing the plug-in, the scanned image can be printed, attached in an e-mail, or shared using various cloud services. • The plug-in can be installed by selecting its checkbox when installing CaptureOnTouch. • The available output destinations vary depending on the installed plug - Canon imageFORMULA R50 | User Manual - Page 103
Jam When paper jams are detected during scanning, the following error codes are displayed in the touch panel and scanning is interrupted. 1 Remove any documents that have been left in the feed Tray. When a paper jam or double feed occurs during scanning, use the following procedures to clear - Canon imageFORMULA R50 | User Manual - Page 104
. Hint The following message appears on the touch panel when the front unit is open. IMPORTANT Make sure to pull the document out carefully, without applying too much force. If the jammed paper tears while you are pulling it out, make sure to remove any remaining pieces - Canon imageFORMULA R50 | User Manual - Page 105
. Hint When the [Rapid recovery system] check box is enabled in the scanner driver settings screen, you can resume a scanning operation even if it is interrupted by a paper jam by removing the document and resuming from the document that was being fed when the interruption occurred. As the image of - Canon imageFORMULA R50 | User Manual - Page 106
instructions in the User Manual. The number of scanned pages has exceeded 200,000, which exceeds the number of pages for the service life of the rollers. Paper jammed in scanner, clear paper and continue. Paper jammed while scanning. A double paper-feed has occured. Please check the document - Canon imageFORMULA R50 | User Manual - Page 107
Uninstalling the Software Some scanner malfunctions can be resolved by reinstalling the software. Before reinstalling the software, make sure to completely . To uninstall, use Finder to delete the following files. /Library/Image Capture/TWAIN Data Sources/R50.ds /Applications/CaptureOnTouch 107 - Canon imageFORMULA R50 | User Manual - Page 108
356 mm (2.1" to 14") (You can scan documents up to 3,000 mm (118.1") long by setting the scanner to the Long Document mode.) Paper weight: 27 to 209 g/m2 (7 Speed (Conditions: Core i7 2.8GHz CPU, 4 GB memory, A4 document size) Grayscale Simplex 200dpi 40 pages/min 300dpi 40 pages/min Duplex - Canon imageFORMULA R50 | User Manual - Page 109
(feed roller, retard roller). • For the replacement procedure, see "Replacing Consumable Parts" on p. 90. • Contact your local authorized Canon dealer or service representative for detailed information about the replacement parts. Dimensions 242 mm (9.5") 291 mm (11.5") 378 mm (14.9") 600 mm (23 - Canon imageFORMULA R50 | User Manual - Page 110
Feed Detection 31 F Feed roller 90, 91 Front unit 91 L Long Document Mode 29 M Multi-stream setting 68 P Paper jam 103 Power supply 10 R Retard roller 90, 92 Roller 88 Cleaning 87 Replace 90 S Scan area 58 Scanner driver 52 Basic settings 55 Settings suitable for intended use 59 - Canon imageFORMULA R50 | User Manual - Page 111
SHIBAKOEN, MINATO-KU, TOKYO 105-0011, JAPAN CANON U.S.A. INC. ONE CANON PARK, MELVILLE, NY 11747, U.S.A. CANON CANADA INC. 8000 Mississauga Road Brampton, Ontario L6Y 5Z7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59, 1185 XB AMSTELVEEN, THE NETHERLANDS CANON AUSTRALIA PTY. LTD. BUILDING A, THE PARK
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User Manual
• Please read this manual before operating this
scanner.
• After you finish reading this manual, store it in a safe
place for future reference.