Chamberlain WD962KEV WD962KEV Manual
Chamberlain WD962KEV Manual
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- Chamberlain WD962KEV | WD962KEV Manual - Page 1
Drive Battery Backup Garage Door Opener Models • HD920EV • HD930EV • LW5000EV • WD962KEV • WD962KPEV • WD962MLEV • 349544 FOR RESIDENTIAL USE ONLY ■ Please read this manual and the enclosed safety materials carefully! ■ Fasten the manual near the garage door after installation. ■ The door WILL - Chamberlain WD962KEV | WD962KEV Manual - Page 2
Preparation Safety Symbol and Signal Word Review This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual. When you see these Safety Symbols - Chamberlain WD962KEV | WD962KEV Manual - Page 3
bracket to the structural supports. Also used to position the garage door opener during installation and for testing the safety reversing sensors. n SUPPORT BRACKET AND FASTENING HARDWARE Must be used if you have a finished ceiling in your garage. n EXTENSION BRACKETS (MODEL 041A5281-1) OR WOOD - Chamberlain WD962KEV | WD962KEV Manual - Page 4
the garage door opener model purchased. Depending on your model, other accessories may be included with your garage door opener. Instructions for these accessories will be attached to the accessory and are not included in this manual. Save the carton and packing material until the installation and - Chamberlain WD962KEV | WD962KEV Manual - Page 5
Preparation Hardware ASSEMBLY Bolt Bolt 1/4"-20x1-3/4" INSTALLATION Self-Threading Screw 1/4"-14x5/8" (2) Lag Screw 5/16"- 3/8" Nut 5/16"-18 (6) Lock Washer 5/16"-18 (5) Drywall Anchors (2) DOOR CONTROL Screw 6-32x1" (2) Screw 6ABx1" (2) 4 Ring Fastener (3) Insulated Staples (Not Shown - Chamberlain WD962KEV | WD962KEV Manual - Page 6
To avoid installation difficulties, do not run the garage door opener until instructed to do so. The front rail has a cut out "window" at the door end. The and rest the back end of the rail on top. For convenience, put a support under the front end of the rail. 4. As a temporary stop, insert a - Chamberlain WD962KEV | WD962KEV Manual - Page 7
Assembly STEP 2 Fasten the rail to the motor unit To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fasteners mounted in the top of the opener. 1. Insert a 1/4"-20x1-3/4" bolt into the cover protection bolt hole on the back end of the rail as shown. Tighten securely with a 1/4"-20 - Chamberlain WD962KEV | WD962KEV Manual - Page 8
Assembly STEP 3 Install the idler pulley 1. Lay the belt beside the rail, as shown. Grasp the end with the hooked trolley connector and pass approximately 12" (30 cm) - Chamberlain WD962KEV | WD962KEV Manual - Page 9
Assembly STEP 4 Install the belt 1. Pull the belt around the idler pulley and toward the trolley. past pin notches. l Slide the closed end of the clip-on spring over one of the pins. Push the open end of the clip-on spring onto the other pin. 5. Remove the spring trolley nut from the threaded shaft. - Chamberlain WD962KEV | WD962KEV Manual - Page 10
to the mounting plate with 8x3/8" hex screws provided. You have now finished assembling your garage door opener. Please read the following warnings before proceeding to the installation section. HARDWARE Hex Screw #8x3/8" (Packed with the sprocket cover) BEFORE 1" (2.5 cm) AFTER 1-1/4" (3.18 cm - Chamberlain WD962KEV | WD962KEV Manual - Page 11
connect garage door opener to power source until instructed to do so. 8. NEVER wear watches, rings or loose clothing while installing or servicing opener. They could be caught in garage door or opener mechanisms. 9. Install wall-mounted garage door control: l within sight of the garage door. l out - Chamberlain WD962KEV | WD962KEV Manual - Page 12
l ALWAYS call a trained door systems technician if garage door binds, sticks, or is out of balance. An unbalanced garage door might NOT reverse when required. Installation procedures vary according to garage door types. Follow the instructions which apply to your door. 1. Close the door and mark the - Chamberlain WD962KEV | WD962KEV Manual - Page 13
attach the header bracket either to the wall above the garage door, or to the ceiling. Follow the instructions which will work best for your particular requirements. Do not install the header bracket over drywall. If installing into masonry, use concrete anchors (not provided). HARDWARE Lag Screw - Chamberlain WD962KEV | WD962KEV Manual - Page 14
Installation STEP 3 Attach the rail to the header bracket 1. Position the opener on the garage floor below the header bracket. Use packing material as a protective base. NOTE: If the door spring is in the way, you will need help. Have someone hold the opener securely on a temporary support to allow - Chamberlain WD962KEV | WD962KEV Manual - Page 15
brackets into masonry. Hanging the garage door opener will vary depending on your garage. Below are three example installations. Your installation may be different. For ALL installations the garage door opener MUST be connected to structural supports. The instructions illustrate one of the examples - Chamberlain WD962KEV | WD962KEV Manual - Page 16
Installation STEP 6 Install the light bulbs STEP 7 Attach the emergency release rope and falling garage door: l If possible, use emergency release handle to disengage trolley ONLY when garage door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly - Chamberlain WD962KEV | WD962KEV Manual - Page 17
secured to two or three vertical supports. A vertical reinforcement brace should cover the height of the top panel. Contact the garage door manufacturer or installing dealer for opener reinforcement instructions or reinforcement kit. NOTE: Many door reinforcement kits provide for direct attachment - Chamberlain WD962KEV | WD962KEV Manual - Page 18
the top edge of the door if required for your installation. (Refer to the dotted line optional placement drawing.) Header Wall 2x4 Support Header Bracket (Finished Ceiling) Door Bracket Optional Placement of Door Bracket Vertical Centerline of Garage Door For a door with no exposed framing, or - Chamberlain WD962KEV | WD962KEV Manual - Page 19
9 Connect the door arm to the trolley Installation will vary according to the garage door type. Follow the instructions which apply to your door. OPTION A SECTIONAL DOORS IMPORTANT: The groove on the straight door arm MUST face away from the curved door arm. 1. Close the door. Disconnect the trolley - Chamberlain WD962KEV | WD962KEV Manual - Page 20
5. Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal. HARDWARE CORRECT Straight Door Arm (Groove facing out) Curved Door Arm One-Piece Door without Track INCORRECT Straight Door Arm Curved Door Arm Clevis Pin 5/16"x1-1/4" Clevis Pin - Chamberlain WD962KEV | WD962KEV Manual - Page 21
to cross path of closing garage door. INTRODUCTION Compatible with MyQ® enabled accessories, see page 44. Your garage door opener is compatible with up to 2 MyQ® door controls. NOTE: Older Chamberlain door controls and third party products are not compatible. Install the door control within sight of - Chamberlain WD962KEV | WD962KEV Manual - Page 22
door control to the garage door opener. Attach the wire to the wall and ceiling with the staple (not applicable for gang box or pre-wired installations). door control with tacks or staples. 2. Attach the manual release/safety reverse test label in a visible location on the inside of the garage door. - Chamberlain WD962KEV | WD962KEV Manual - Page 23
LEDs will turn off and whenever the garage door opener lights turn on the sensor LEDs will light. The garage door opener will not go into the sleep mode until the garage door opener has completed 5 cycles upon power up. When installing the safety reversing sensors check the following: l Sensors - Chamberlain WD962KEV | WD962KEV Manual - Page 24
B WALL INSTALLATION If additional clearance is needed an extension bracket (not provided) or wood blocks can be used. Make sure each bracket has the same amount of clearance so they will align correctly. 1. Position the sensor bracket against the wall with the curved arms facing the door. Make - Chamberlain WD962KEV | WD962KEV Manual - Page 25
for the safety reversing sensors, proceed to page 25. HARDWARE 2 Staple Insulated Staple (Not Shown) OPTION A INSTALLATION WITHOUT PRE-WIRING 1. Run the wire from both sensors to the garage door opener. Attach the wire to the wall and ceiling with the staples. 2. Strip 7/16 inch (11 mm) of - Chamberlain WD962KEV | WD962KEV Manual - Page 26
white/black safety sensor wires to the grey terminal on the garage door opener. Safety reversing sensor wires White White/Black 4 5 Yellow Purple 7/16" (11 mm) RED WHITE WHITE GREY 7/16" (11 mm) Not Provided Pre-installed wires Yellow (for example) Purple (for example) Yellow (for example - Chamberlain WD962KEV | WD962KEV Manual - Page 27
, your garage door opener has a grounding type plug with a third grounding pin. This plug will only fit into a grounding type outlet. If the plug doesn't fit into the outlet you have, contact a qualified electrician to install the proper outlet. OPTION B PERMANENT WIRING (Models manufactured before - Chamberlain WD962KEV | WD962KEV Manual - Page 28
Installation OPTION B PERMANENT WIRING (Models manufactured after October 2012) If permanent wiring is required by your silver terminal; and the ground wire to the green ground screw. The opener must be grounded. 4. Reinstall the cover. Ground Tab Green Ground Screw Ground Wire White Wire Black Wire - Chamberlain WD962KEV | WD962KEV Manual - Page 29
will not close if the sensors have not been installed and aligned correctly. When the light beam is obstructed or misaligned while the door is closing, the door will reverse and the garage door opener lights will flash ten times. If the door is already open, it will not close. 1. Check to make sure - Chamberlain WD962KEV | WD962KEV Manual - Page 30
, the UP and DOWN buttons can be used to move the door as needed. PROGRAMMING BUTTONS UP Button Adjustment Button DOWN Button UP (Open) DOWN (Close) To watch a short instructional video on how to program the travel on your new garage door opener use your smartphone to read the QR Code: 29 - Chamberlain WD962KEV | WD962KEV Manual - Page 31
is in the desired UP position. 3. Once the door is in the desired UP position press and release the Adjustment Button. The garage door opener lights will flash twice and the DOWN Button will begin to flash. IMPORTANT NOTE: For one-piece door installations refer to page 29. 4. Press and hold the - Chamberlain WD962KEV | WD962KEV Manual - Page 32
a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door. 1. Open the door. Place the garage door opener carton in the path of the door. 2. Press the remote control push button to close the door. The door will - Chamberlain WD962KEV | WD962KEV Manual - Page 33
BEFORE performing ANY service or maintenance. l Use ONLY Chamberlain part # 41A6357-1 for replacement battery. l DO NOT dispose of battery in fire. Battery may explode. Check with local codes for disposal instructions. STEP 2 Test the Battery 1. Unplug the garage door opener. The battery status LED - Chamberlain WD962KEV | WD962KEV Manual - Page 34
will recharge within 24 hours. The battery will last approximately 1 to 2 years with normal usage. Instructions for replacement are provided with the battery. To obtain maximum battery life and prevent damage, disconnect the battery when the garage door opener is unplugged for an extended period of - Chamberlain WD962KEV | WD962KEV Manual - Page 35
electric and battery power to garage door opener BEFORE making ANY repairs or removing covers. 14. This operator system is equipped with an unattended operation feature. The door could move unexpectedly. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR. 15. DO NOT install on a one-piece door if using - Chamberlain WD962KEV | WD962KEV Manual - Page 36
-way communication between the garage door opener and MyQ® enabled accessories. Your garage door opener is compatible with up to 8 MyQ® accessories. For Smartphone App control of your garage door opener and other MyQ® accessories, Chamberlain's MyQ® Internet Gateway (model CIGBU) is required. TIMER - Chamberlain WD962KEV | WD962KEV Manual - Page 37
Operation Using your Garage Door Opener The garage door opener can be activated through a wall-mounted door control, remote control, wireless keyless entry or MyQ® accessory. When the door is closed and the garage door opener is activated the door will open. If the door senses an obstruction or is - Chamberlain WD962KEV | WD962KEV Manual - Page 38
again to resume normal TTC operation. PROGRAM Any compatible remote controls, wireless keyless entry, or MyQ® accessories can be programmed to the garage door opener by pressing the Learn button. Command LED LEARN Button LOCK Button Motion Sensor Switch ON (TTC) OFF (TTC) Push Bar 1, 5, and - Chamberlain WD962KEV | WD962KEV Manual - Page 39
BATTERY BACKUP If your garage door opener has a battery backup one of two messages will display on the door control if there is a problem with the battery before door closes. Enable/disable lock. Add remote controls, MyQ® devices, an extra remote button to control your garage door opener lights, - Chamberlain WD962KEV | WD962KEV Manual - Page 40
. Programming can be done through the door control or the learn button the garage door opener. To program additional accessories refer to the instructions provided with the accessory or visit www.chamberlain.com. If your vehicle is equipped with HomeLink®, a Compatability BridgeTM (not included) may - Chamberlain WD962KEV | WD962KEV Manual - Page 41
garage door opener lights blink or two clicks are heard. When replacing the light lens cover, ensure the antenna wires are hanging straight down. 12 3 "click" "click" To Open the Door Manually (Including MyQ® enabled accessories) 1. Press and hold the learn button on garage door opener until the - Chamberlain WD962KEV | WD962KEV Manual - Page 42
see page 29. EVERY YEAR l Oil door rollers, bearings and hinges. The garage door opener does not require additional lubrication. Do not grease the door tracks. l Test the battery backup and consider replacing the battery to ensure the garage door opener will operate during an electrical power outage - Chamberlain WD962KEV | WD962KEV Manual - Page 43
Troubleshooting Diagnostic Chart Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWN arrows on the garage door opener flash the diagnostic codes. DIAGNOSTIC CODE Up Arrow Flash(es) Down Arrow Flash(es) 1 1 1 2 SYMPTOM SOLUTION The garage door opener - Chamberlain WD962KEV | WD962KEV Manual - Page 44
Troubleshooting DIAGNOSTIC CODE Up Arrow Flash(es) Down Arrow Flash(es) 4 1-4 SYMPTOM Door is moving stops or reverses. 4 5 Opener runs approximately 6-8", stops and reverses. 4 6 The garage door opener will not close and the light bulbs flash. SOLUTION Manually open and close the door - Chamberlain WD962KEV | WD962KEV Manual - Page 45
Power System Battery: Provides backup power to the garage door opener. 041A5281-1 Extension Brackets: (Optional) For safety reversing sensor installation onto the wall or floor. AGDMEV MyQ® Garage Door Monitor: Monitor open/closed status for up to 4 MyQ® compatible garage door openers or gate - Chamberlain WD962KEV | WD962KEV Manual - Page 46
For installation and service information call: 1-800-528-9131 Before calling, please have the model number of the garage door opener. If you are calling about a Troubleshooting issue, it is recommended that you have access to your garage door opener while calling. If you are ordering a repair part - Chamberlain WD962KEV | WD962KEV Manual - Page 47
41A7305-1 3 Remote Control 953ESTD 1 2 3 Installation Parts Description 1 Curved Door Arm 2 Door Bracket with Clevis Pin and Fastener 3 Emergency Release 8 Straight Door Arm 9 White and Red/White Wire 10 3V CR2032 Lithium Battery 11 Hanging Brackets Not Shown Owner's Manual Part Number 178B35 - Chamberlain WD962KEV | WD962KEV Manual - Page 48
Repair Parts Garage Door Opener Parts 1 10 3 8 4 11b 11a 9 5 7 12 6 114A4242N 2 3 4 Description 1 Sprocket and Sprocket Cover with Screws (Model HD930EV ONLY) Sprocket and Sprocket Cover with Screws (All other models) 2 End Panel with light socket 3 Light Lens Model WD962KEV/KPEV/MLEV Model
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CONTENTS
Preparation. . . . . . . . . . . . . . . .1-4
Assembly
. . . . . . . . . . . . . . . . .5-9
Installation . . . . . . . . . . . . . . 10-19
Install the Door Control . . . . . . 20-21
Install the Protector System
®
. . 22-25
Power. . . . . . . . . . . . . . . . . . 26-28
Adjustments
. . . . . . . . . . . . . 29-31
Battery Backup. . . . . . . . . . . . 32-33
Operation . . . . . . . . . . . . . . . . . 34
Features . . . . . . . . . . . . . . . . . . 35
Door Control
. . . . . . . . . . . . . 36-38
Remote Control . . . . . . . . . . . 39-40
To Erase the Memory
. . . . . . . . . 40
To Open the Door Manually . . . . . 40
Maintenance . . . . . . . . . . . . . . . 41
Troubleshooting. . . . . . . . . . . 42-43
Accessories. . . . . . . . . . . . . . . . 44
Warranty. . . . . . . . . . . . . . . . . . 45
Repair Parts
. . . . . . . . . . . . . 46-47
Belt Drive Battery Backup
Garage Door Opener
The Chamberlain Group, Inc.
845 Larch Avenue
Elmhurst, Illinois 60126-1196
■
Please read this manual and the enclosed safety materials carefully!
■
Fasten the manual near the garage door after installation.
■
The door WILL NOT CLOSE unless the Protector System
®
is connected and
properly aligned.
■
Periodic checks of the garage door opener are required to ensure safe operation.
■
The model number label is located on the left side panel of your garage door
opener.
■
This garage door opener is compatible with MyQ
®
and Security+2.0™
accessories.
■
DO NOT install on a one-piece door if using devices or features providing
unattended close. Unattended devices and features are to be used ONLY with
sectional doors.
www.chamberlain.com
Model Number:
Serial Number:
Date of Purchase:
Models
• HD920EV
• HD930EV
• LW5000EV
• WD962KEV
• WD962KPEV
• WD962MLEV
• 349544
FOR RESIDENTIAL USE ONLY
Write down the following information for
future reference:
.
.