Cisco 7911G Administration Guide
Cisco 7911G - IP Phone VoIP Manual
 |
UPC - 882658036361
View all Cisco 7911G manuals
Add to My Manuals
Save this manual to your list of manuals |
Cisco 7911G manual content summary:
- Cisco 7911G | Administration Guide - Page 1
Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL11954- - Cisco 7911G | Administration Guide - Page 2
LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required - Cisco 7911G | Administration Guide - Page 3
a partnership relationship between Cisco and any other company. (0704R) The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. All - Cisco 7911G | Administration Guide - Page 4
- Cisco 7911G | Administration Guide - Page 5
Unified IP Phone 1-1 Understanding the Cisco Unified IP Phones 7906G and 7911G 1-2 What Networking Protocols Are Used? 1-5 What Features are Supported? 1-9 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-11 Providing Users - Cisco 7911G | Administration Guide - Page 6
How the Cisco Unified IP Phone Interacts with the VLAN 2-3 Providing Power to the Cisco Unified IP Phones 7906G and 7911G 2-4 Power Guidelines 2-5 Power Outage 2-5 Obtaining Additional Information about Power 2-6 Understanding Phone Configuration Files 2-7 SIP Dial Rules 2-8 Understanding - Cisco 7911G | Administration Guide - Page 7
Requirements 3-2 Cisco Unified Communications Manager Configuration 3-3 Understanding the Cisco Unified IP Phones 7906G and 7911G Components 3-3 Network and Access Ports 3-4 Handset 3-4 Speaker 3-4 Monitor Mode 3-5 Group Listen Mode 3-5 Headset 3-6 Audio Quality Subjective to User 3-7 Connecting - Cisco 7911G | Administration Guide - Page 8
SIP Configuration Menu (SIP Phones Only) 4-18 SIP General Configuration Menu 4-18 Line Settings Menu 4-20 Call Preferences Menu (SIP Phones Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-2 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 9
Options that Appear on the User Options Web Pages 5-29 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring - Cisco 7911G | Administration Guide - Page 10
Statistics 8-15 9 C H A P T E R Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying - Cisco 7911G | Administration Guide - Page 11
Connectivity Errors 9-11 Checking Power Connection (SIP Phones Only) 9-12 Troubleshooting Cisco Unified IP Phone Security 9-12 General Troubleshooting Tips 9-16 Resetting or Restoring the Cisco Unified IP Phone 9-22 Performing a Basic Reset 9-22 Performing a Factory Reset 9-23 Using the Quality - Cisco 7911G | Administration Guide - Page 12
Configure Personal Directory Entries A-4 Applying the Cisco Unified IP Phone Address Book Synchronizer A-4 Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G B-1 Supporting International Users C-1 Technical Specifications D-1 Physical and Operating Environment Specifications - Cisco 7911G | Administration Guide - Page 13
, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phones 7906G and 7911G on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve configuring - Cisco 7911G | Administration Guide - Page 14
Features, Templates, Services, and Users" Chapter 6, "Customizing the Cisco Unified IP Phone" Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone" Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Chapter 9, "Troubleshooting and Maintenance" Appendix - Cisco 7911G | Administration Guide - Page 15
Unified IP Phone 7906G and 7911G Phone Guide • Cisco Unified IP Phone 7911G Feature Enhancements • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone 7911G for Cisco Unified Communications Manager 4.2 • Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series - Cisco 7911G | Administration Guide - Page 16
, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 xvi OL11954-01 - Cisco 7911G | Administration Guide - Page 17
of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us the publication. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 xvii - Cisco 7911G | Administration Guide - Page 18
. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. xviii Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 19
Understanding the Cisco Unified IP Phones 7906G and 7911G, page 1-2 • What Networking Protocols Are Used?, page 1-5 • What Features are Supported?, page 1-9 • Understanding Security Features for Cisco Unified IP Phones, page 1-12 • Overview of Configuring and Installing Cisco Unified IP Phones, page - Cisco 7911G | Administration Guide - Page 20
of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G are basic IP phone designed for cubicles, classrooms, factory floors, warehouses, lobbies, and any other location where the phone either complements the user's set of - Cisco 7911G | Administration Guide - Page 21
the Cisco Unified IP Phones 7906G and 7911G Figure 1-1 Cisco Unified IP Phones 7906G and 7911G 1 2 9 8 3 4 5 6 7 10 91031 1 Phone screen Displays phone features such as phone number, call status, and softkeys. 2 Cisco Unified IP Phone Indicates your Cisco Unified IP Phone model series - Cisco 7911G | Administration Guide - Page 22
Cisco Unified IP Phones 7906G and 7911G Chapter 1 An Overview of the Cisco Unified IP Phone 5 Applications menu button 6 Hold button 7 Keypad 8 Volume button Displays the Applications menu that provides access to a voice messaging system, phone logs and directories, settings, and services - Cisco 7911G | Administration Guide - Page 23
Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the supported networking protocols on the Cisco Unified IP Phones 7906G and 7911G. Table 1-1 Supported Networking Protocols on the Cisco Unified IP - Cisco 7911G | Administration Guide - Page 24
TFTP" chapter in the Cisco Unified Communications Manager System Guide. HTTP is the standard way of transferring information and moving documents across the Internet and the World Wide Web. The Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes. The IEEE 802 - Cisco 7911G | Administration Guide - Page 25
security by encrypting media streams during data transport. For SRTP to work, the phone or phones being called must also support SRTP or else those phones cannot decrypt the secure media stream. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-7 - Cisco 7911G | Administration Guide - Page 26
. Some SIP endpoints may allow these parameters to be configured on the endpoint itself. TCP is a connection-oriented transport protocol. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 27
requires a TFTP server in your network, which can be automatically identified from the DHCP server. If more than one TFTP server is running in your network, you must manually assign a TFTP server to each phone locally. User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones - Cisco 7911G | Administration Guide - Page 28
requires it, you can manually configure an IP address, TFTP server, and subnet mask. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone." The Cisco Unified IP Phone can interact with other services - Cisco 7911G | Administration Guide - Page 29
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported? • Troubleshooting and Maintenance, page 9-1 Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Use - Cisco 7911G | Administration Guide - Page 30
, familiarize yourself with Cisco Unified IP Phone documentation. Make sure to visit the Cisco Unified IP Phone web site: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s eries_home.html From this site, you can view and order various user guides, including wallet cards - Cisco 7911G | Administration Guide - Page 31
, configuration, and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Refer to Cisco Unified Communications Manager Security Guide. Security features supported on the Cisco Unified See the "Overview of Supported Security IP Phone Features" section - Cisco 7911G | Administration Guide - Page 32
: • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-23 • "802.1X Authentication and Status" section on page 4-43 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 1-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 33
. The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-23 for more information. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 34
Device authentication File authentication Signaling Authentication Manufacturing installed certificate Description Each Cisco Unified IP Phone requires a unique certificate for device authentication. Phones include a manufacturing installed certificate (MIC), but for additional security, you can - Cisco 7911G | Administration Guide - Page 35
installation. The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-17 - Cisco 7911G | Administration Guide - Page 36
Encrypted and Authenticated Phone Calls, page 1-19 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23 • Security Restrictions, page 1-25 • Device Configuration Menu, page 4-15 1-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954 - Cisco 7911G | Administration Guide - Page 37
of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified Communications Manager 5.0 and later use a security profile, which defines whether the phone is nonsecure, authenticated - Cisco 7911G | Administration Guide - Page 38
for Cisco Unified IP Phones, page 1-12 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page phones and the availability of secure conference bridges. See Table 1-4 and Table 1-5 for information about these interactions. 1-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 39
Results of Action Non-secure conference bridge Non-secure conference Secure conference bridge Non-secure conference Secure conference bridge Secure encrypted level conference OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-21 - Cisco 7911G | Administration Guide - Page 40
authenticated Conference accepts encrypted and authenticated calls Minimum security level is Only secure conference bridge non-secure available and used Conference accepts all calls 1-22 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 41
Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These sections provide information about 802.1X support on the Cisco Unified IP Phones: • Overview, page 1-23 • Required Network Components - Cisco 7911G | Administration Guide - Page 42
Understanding Security Features for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Required Network Components Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including: • Cisco Unified IP Phone-The phone acts as the 802.1X - Cisco 7911G | Administration Guide - Page 43
user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 44
and the Tool for Auto-Registered Phones Support (TAPS) For more information about these choices, see the "Adding Phones to the Cisco Unified Communications Manager Database" section on page 2-12. 1-26 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 45
of configuration tasks for the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager. The list presents tasks in a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures - Cisco 7911G | Administration Guide - Page 46
meet (if required). user needs. Refer to the Cisco Communications Manager Administration Guide, "Phone Button Template Configuration" chapter. See the "Modifying Phone Button Templates" section on page 5-24. 1-28 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 47
Installing Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager (continued) Task Purpose For More Information 3. Add and configure the phone by Adds the device with its default completing these required - Cisco 7911G | Administration Guide - Page 48
Cisco Communications services on their phones Manager Administration with the Guide, Cisco Unified IP Phone Cisco Unified IP Phone User Options. Services Configuration chapter. See the "Setting Up Services" section on page 5-25. 1-30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 49
Cisco Unified IP Phones Table 1-6 Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager (continued) Task 8. Assign services to phone buttons (optional). 9. Add user information by configuring required fields (optional). - Name (last) - User - Cisco 7911G | Administration Guide - Page 50
users's location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone footstand, handset, cables, and other accessories. Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image - Cisco 7911G | Administration Guide - Page 51
the Cisco Unified IP Phones 7906G and 7911G Task Purpose For More Information 1. Choose the power source for the phone: - Power over Ethernet (PoE) - External power supply Determines how the phone receives power See the "Providing Power to the Cisco Unified IP Phones 7906G and 7911G" section - Cisco 7911G | Administration Guide - Page 52
Set up security on the phone. Provides protection against data tampering threats and identity theft of phones. See the "Configuring Security on the Cisco Unified IP Phone" section on page 3-17. 1-34 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 53
their phone options. successfully use their Cisco Unified IP Phones. For More Information Refer to the Cisco Unified IP Phones 7906G and 7911G Guide. See Appendix A, "Providing Information to Users." OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 54
Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone 1-36 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 55
Startup Process, page 2-8 • Providing Power to the Cisco Unified IP Phones 7906G and 7911G, page 2-4 • Understanding Phone Configuration Files, page 2-7 • Adding Phones to the Cisco Unified Communications Manager Database, page 2-12 • Using Cisco Unified IP Phones with Different Protocols, page 2-17 - Cisco 7911G | Administration Guide - Page 56
System Guide, and to Cisco Unified Communications Manager Security Guide. For an overview of security functionality for the Cisco Unified IP Phone, see the "Understanding Security Features for Cisco Unified IP Phones" section on page 1-12. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 57
Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http - Cisco 7911G | Administration Guide - Page 58
Configuration Menu, page 4-7 Providing Power to the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch - Cisco 7911G | Administration Guide - Page 59
to external power and to PoE power for the Cisco Unified IP Phones 7906G and 7911G. Table 2-1 Guidelines for Powering the Cisco Unified IP Phones 7906G and 7911G Power Type Guidelines External power- The Cisco Unified IP Phone Series use the CP-PWR-CUBE-3 power Provided through a Cisco supply - Cisco 7911G | Administration Guide - Page 60
that work with the Cisco Unified IP Phones 7906G and 7911G • The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power Injector http://www - Cisco 7911G | Administration Guide - Page 61
enabled auto-registration in Cisco Unified Communications Manager • The phone has not been added to the Cisco Unified Communications Manager Database • The phone is registering for the first time OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 2-7 - Cisco 7911G | Administration Guide - Page 62
, unless the phone supports key press markup language (KPML). For more information on configuring SIP dial rules, refer to the Cisco Unified Communications Manager Administration Guide. Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco IP Phone goes through - Cisco 7911G | Administration Guide - Page 63
to the phone. See the "Providing Power to the Cisco Unified IP Phone s 7906G and 7911G" section on page 2-4. See the "Resolving Startup Problems" section on page 9-2. 2. Loading the Stored The Cisco IP Phone has non-volatile Flash Phone Image. memory in which it stores firmware images and user - Cisco 7911G | Administration Guide - Page 64
a secure connection between the phone and Cisco Unified Communications Manager. Refer to the Cisco Unified Communi cations Manager Security Guide, "Configuring the Cisco CTL Client" chapter. 2-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 65
Auto-registration is disabled when security is enabled on Cisco Unified Communications Manager. In this case, the phone must be manually added to the Cisco Unified Communications Manager database. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 2-11 - Cisco 7911G | Administration Guide - Page 66
is enabled. Requires auto-registration and the Bulk Administration Tool (BAT); updates the Cisco Unified Communications Manager database with the MAC address and DNs for the device when user calls TAPS from the phone. 2-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 67
Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2-4 Methods for Adding Phones to the Cisco Unified Communications Manager Database (continued) Method Using the Cisco Unified Communications Manager Administration Using BAT Requires - Cisco 7911G | Administration Guide - Page 68
update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. 2-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 69
Guide for detailed instructions about BAT and about TAPS. Related Topics • Adding Phones with Auto-Registration, page 2-13 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-16 • Adding Phones with BAT, page 2-16 OL11954-01 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 70
Address of a Cisco Unified IP Phone" section on page 2-19. After you have collected MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone and click Add New to begin. For complete instructions and conceptual information about Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 71
appropriate phone model and choose SIP from the BAT. • To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration page in Cisco Unified Communications Manager Administration. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 72
delete the existing SIP phone from the Cisco Unified Communications Manager database. In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Power cycle the phone. 2-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954 - Cisco 7911G | Administration Guide - Page 73
Change the auto_registration_protocol parameter to SIP. 4. Auto-register the SIP phones. Determining the MAC Address of a Cisco Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC - Cisco 7911G | Administration Guide - Page 74
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone 2-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 75
the Cisco Unified IP Phones 7906G and 7911G on a Cisco Unified Communications network, and includes these topics: • Before You Begin, page 3-2 • Understanding the Cisco Unified IP Phones 7906G and 7911G Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-9 • Mounting the Phone to - Cisco 7911G | Administration Guide - Page 76
call processing Note The minimum firmware release that must be installed on the phone is 7.2(1). • IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. If the - Cisco 7911G | Administration Guide - Page 77
IP Phone Understanding the Cisco Unified IP Phones 7906G and 7911G Components Cisco Unified Communications Manager Configuration The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide - Cisco 7911G | Administration Guide - Page 78
-through cable on this port. The phone can also obtain inline power from the Cisco Catalyst switch over this connection. See the "Providing Power to the Cisco Unified IP Phones 7906G and 7911G" section on page 2-4 for details. • Access port (Cisco Unified IP Phone 7911G only)-Labeled 10/100 PC. Use - Cisco 7911G | Administration Guide - Page 79
3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7906G and 7911G Components The speaker is enabled by default. You must disable the speaker through the Cisco Unified Communications Manager Administration application. To do so, choose Device > Phone and locate the - Cisco 7911G | Administration Guide - Page 80
, the GListen and GLOff softkeys replace the Monitor and MonOff softkeys on the phone. Headset Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because - Cisco 7911G | Administration Guide - Page 81
the Cisco Unified IP Phones 7906G and 7911G Components The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some - Cisco 7911G | Administration Guide - Page 82
IP Phone Understanding the Cisco Unified IP Phones 7906G and 7911G Components Using External Devices with Your Cisco Unified IP Phone The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (headsets - Cisco 7911G | Administration Guide - Page 83
the phone. See the "Providing Power to the Cisco Unified IP Phones 7906G and 7911G" section on page 2-4. When disconnecting the phone, you must disconnect the Ethernet cable before disconnecting the power supply. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 84
-through Ethernet ships with one Ethernet cable in cable from the switch to the the box. 10/100 SW port. 5. (Cisco Unified IP Phone Optional. You can connect 7911G only) Connect a another network device later if Category 3 or 5 you do not connect one now. straight-through Ethernet cable from - Cisco 7911G | Administration Guide - Page 85
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Connecting the Footstand (Cisco Unified IP Phone Model 7906G Shown) 10/100 SW 154887 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-11 - Cisco 7911G | Administration Guide - Page 86
Installing the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone Figure 3-2 Connecting the Footstand (Cisco Unified IP Phone Model 7911G Shown) 10/100 SW 10/100 PC 154389 3-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 87
Cisco Unified IP Phone Figure 3-3 Cisco Unified IP Phone Model 7906G Cable Connections 3 10/100 SW 1 4 5 1 Network port (10/100 SW) 2 Handset port 3 DC Adapter port (DC48V) 154390 2 4 AC-to-DC power supply 5 AC power cord OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 88
the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone Figure 3-4 Cisco Unified IP Phone Model 7911G Cable Connections 4 3 6 1 2 5 91638 1 Network port (10/100 SW) 2 Access port (10/100 PC) 3 Handset port 4 DC Adapter port (DC48V) 5 AC-to-DC power supply 6 AC power - Cisco 7911G | Administration Guide - Page 89
1 Step 2 Step 3 Remove the footstand if it is attached to the phone. Insert two screws into a wall stud, matching them to the two screw holes on the back of the phone. Hang the phone on the wall. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-15 - Cisco 7911G | Administration Guide - Page 90
number - Softkeys If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section on page 9-2. 3-16 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954 - Cisco 7911G | Administration Guide - Page 91
as described in Cisco Unified Communications Manager Security Guide. Alternatively, you can install an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 92
and unlocking options.) Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after you enter **#. Step 4 Scroll to LSC and press the Update softkey. 3-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 93
Menu button, then choosing Settings > Model Information, and ensuring that the LSC setting shows Installed. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-12 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-19 - Cisco 7911G | Administration Guide - Page 94
Configuring Security on the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone 3-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 95
you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone. This chapter includes the following topics: • Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G, page 4-1 • Overview of Options - Cisco 7911G | Administration Guide - Page 96
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Device Configuration menu-Provides access to sub-menus from which you can view a variety of non network-related settings. For more information, see the "Device - Cisco 7911G | Administration Guide - Page 97
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G • Restricted-Allows access to the User Preferences menu and allows volume changes to be saved. Prevents access to other options on the Settings menu. If you cannot access - Cisco 7911G | Administration Guide - Page 98
Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users SIP phones phone will interpret this sequence as **#**, which will reset the phone - Cisco 7911G | Administration Guide - Page 99
on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G Editing the Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if necessary. For more information, see the "Resetting or Restoring the Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 100
manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP. TFTP Server 1 Alternate TFTP TFTP Server 2 Allow you to change the administrative VLAN Admin. VLAN ID used by the phone. PC VLAN (applies to 7911G only) Cisco Unified IP - Cisco 7911G | Administration Guide - Page 101
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-1 Category Port settings Network Configuration Values of an Option Setting" section on page 4-5. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-7 - Cisco 7911G | Administration Guide - Page 102
. 2. Set the DHCP Enabled option to No. 3. Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. 4. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-8 OL11954-01 - Cisco 7911G | Administration Guide - Page 103
. For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the "CTL File Screen" section on page 4-40. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-9 - Cisco 7911G | Administration Guide - Page 104
option, press the Edit softkey, and then enter a new router IP address. 4. Press the Validate softkey. 5. Repeat Steps 3 and 4 as needed to assign backup routers. 6. Press the Save softkey. 4-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 105
VLAN. The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use then press the Save softkey. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-11 - Cisco 7911G | Administration Guide - Page 106
options. 2. Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. 3. Press the Save softkey. 4-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 107
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options ( option to the same setting (applies to 7911G only). OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-13 - Cisco 7911G | Administration Guide - Page 108
• Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-4 • Editing the Values of an Option Setting, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 4-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 109
SIP Configuration Menu (SIP Phones Only), page 4-18 • Call Preferences Menu (SIP Phones For instructions Cisco Unified Communications Manager servers that are available for processing calls from the phone, in prioritized order. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 110
current server becomes unavailable No current connection to this Cisco Unified Communications Manager server An option may also display one of more of the designations or icons shown in Table 4-4. 4-16 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 111
connection to the Cisco Unified Communications Manager is authenticated and encrypted. For more information about authentication and encryption, refer to Cisco Unified Communications Manager Security Guide. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 112
> SIP Profile. Displays the text that is displayed on the top right status line of the LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. Display only-cannot configure. 4-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 113
or firewall server. Call Statistics Displays if call statistics are enabled on the phone. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-19 - Cisco 7911G | Administration Guide - Page 114
phone uses for display for caller identification purposes. Use Cisco Unified Communications Manager Administration to modify. Displays the IP address of the proxy server that will be used by the phone. Display only-cannot configure. 4-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 115
> SIP Profile. Call Waiting Indicates whether call waiting is enabled (Yes) or disabled (No) for the phone. From Cisco Unified Communications Manager Administration, choose Call Routing > Directory Number. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 116
of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Table 4-8 describes the HTTP Configuration menu options. 4-22 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 117
which the From Cisco Unified Communications phone obtains Cisco Unified IP Phone Manager Administration, choose Device services. > Phone > Phone Configuration. Messages URL URL of the server from which the phone obtains message services. From Cisco Unified Communications Manager Administration - Cisco 7911G | Administration Guide - Page 118
Version Version of the user locale loaded on the Display only-cannot configure. phone. User Locale Char Character set that the phone uses for the Display only-cannot configure. Set user locale. 4-24 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 119
Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-9 Locale Configuration Menu Options (continued) Option Network Locale Network Locale Version NTP Configuration (SIP phones only) Description To Change Network locale associated with the phone user. The network locale - Cisco 7911G | Administration Guide - Page 120
is enabled, the phone shifts the call focus to the most recent incoming call. When this option is disabled, all automatic focus changes are disabled regardless of their settings. Default: Enabled. 4-26 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954 - Cisco 7911G | Administration Guide - Page 121
User Preferences > Audio Preferences> Wideband Handset). • Disabled-The value of the Wideband Handset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-28). Default: Enabled OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 122
> Device > Phone > Phone Configuration to set this value. Note If you allowed this option to be user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. 4-28 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 123
, displays information about the NTP server and mode configuration used by the phone. Table 4-12 describes the options on this menu. For more information, see Locale Configuration Menu, page 4-24. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-29 - Cisco 7911G | Administration Guide - Page 124
. Use Cisco Unified Communications Manager Administration to modify. The secondary server mode. Supported Use Cisco Unified Communications modes are Directed Broadcast and Manager Administration to modify. Unicast. 4-30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 125
Device > Phone > Phone Configuration. • When forwarding delay is set to enabled, the internal switch waits 8 seconds before forwarding packets between the PC port and the switch port. Default is disabled. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 126
streams from working. If voice monitoring is not desired, set this option to No (disabled). From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. 4-32 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 127
for troubleshooting. The Cisco Unified IP Phone 7911G can be configured for Enabled/Disabled/PC Controlled. The Cisco Unified IP Phone 7906G supports only Enabled/Disabled (no PC Controlled). QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service - Cisco 7911G | Administration Guide - Page 128
Configuring Settings on the Cisco Unified IP Phone Table 4-15 QoS Configuration Menu Options Option DSCP For Call Control DSCP For Configuration DSCP For Services Description To Change DSCP IP classification for call control From Cisco Unified Communications signaling. Manager Administration - Cisco 7911G | Administration Guide - Page 129
4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-16 Network Configuration Menu Options Option Load Server RTP Control Protocol Description To Change Used to optimize installation time for phone From Cisco Unified firmware upgrades and offload the WAN - Cisco 7911G | Administration Guide - Page 130
presented, indicating that CDP should be disabled on the switch port only if the phone is connected to a non-Cisco switch. The current PC and switch port CDP values are shown on the Settings menu. 4-36 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 131
to the other phones on the subnet using TCP connections This menu option indicates whether the phone supports peer to peer image distribution. Settings include: • Enabled • Disabled-default OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-37 - Cisco 7911G | Administration Guide - Page 132
menu, if a CTL file is installed on the phone. For instructions about how to access the Device Configuration menu and its sub-menus, see the "Displaying a Configuration Menu" section on page 4-2. 4-38 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 133
Manager Security Guide.) For more information about the CTL File screen, see the "CTL File Screen" section on page 4-40. If a CTL file is installed on the phone, also provides access to the CTL File screen. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 134
are described in Table 4-18. If a CTL file is installed on the phone, you can access the CTL File screen by pressing the Applications Menu button and choosing Security Configuration > CTL File. 4-40 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 135
you can save changes that you make to the TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-41 - Cisco 7911G | Administration Guide - Page 136
the options in this menu. If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Applications Menu button and choosing Security Configuration > Trust List. 4-42 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 137
settings, refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. 802.1X Authentication and Status Use 802.1X Authentication Real-Time Status OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-43 - Cisco 7911G | Administration Guide - Page 138
factory reset of the phone, the shared secret is deleted. 1. Choose EAP-MD5 > Shared Secret. 2. Enter the shared secret. 3. Press Save. See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-12 for assistance in recovering from a deleted shared secret. Realm-Indicates the user - Cisco 7911G | Administration Guide - Page 139
in progress • Authenticated-Authentication successful or implicit authentication due to timeouts • Held-Authentication failed, waiting before next attempt (approximately 60 seconds) OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-45 - Cisco 7911G | Administration Guide - Page 140
Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone 4-46 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 141
Phone Button Templates, page 5-24 • Configuring Softkey Templates, page 5-25 • Setting Up Services, page 5-25 • Adding Users to Cisco Unified Communications Manager, page 5-26 • Managing the User Options Web Pages, page 5-27 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 142
. For more information about using most of these features on the phone, refer to the Cisco Unified IP Phones 7906G and 7911G Guide. Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For - Cisco 7911G | Administration Guide - Page 143
Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter Audible Message Waiting Indicator A stutter tone from the handset, headset, or speakerphone indicates that a user has one - Cisco 7911G | Administration Guide - Page 144
"Cisco Unified IP Phone Configuration" chapter • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 145
Configuration" chapter • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter • Cisco Unified Communications Manager Features and Services Guide, "Call Park" chapter OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-5 - Cisco 7911G | Administration Guide - Page 146
, Configuring "Cisco Unified IP Phones" chapter • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 147
a user to receive call back notification on a Cisco Unified IP Phone when a called party becomes available. For more information, refer to the: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter • Cisco Unified Communications Manager Features and Services Guide - Cisco 7911G | Administration Guide - Page 148
, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 149
not initiate a consultation call and does not put the active call on hold. For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-9 - Cisco 7911G | Administration Guide - Page 150
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Do Not Disturb (DND) Description Configuration Reference When DND is turned on, no audible - Cisco 7911G | Administration Guide - Page 151
Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" chapter • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" Services chapter Forced authorization codes (FAC) (SCCP phones only) Controls the types of calls that certain users can place - Cisco 7911G | Administration Guide - Page 152
and Services Guide, "Hold Reversion" chapter. A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line. You can configure call focus priority to favor incoming or reverting calls. 5-12 Cisco Unified IP Phone 7906G and 7911G for - Cisco 7911G | Administration Guide - Page 153
to the: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter • Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 154
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Join (SCCP phones only) Hunt Group Log out of hunt groups Description Configuration - Cisco 7911G | Administration Guide - Page 155
calls on the desktop phone and mobile phone. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-15 - Cisco 7911G | Administration Guide - Page 156
on Hold" chapter • Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter. Refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. 5-16 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 157
, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide "Barge and Privacy" chapter. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 158
to the: • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter • Cisco Unified Communications Manager Features and Services Guide, "Quality Report Tool" chapter Redials the last number dialed on the Cisco Unified IP Phone. Requires no configuration. Identifies - Cisco 7911G | Administration Guide - Page 159
of phone services to which users can subscribe. For more information refer to the: • Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration chapter • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter Services URL - Cisco 7911G | Administration Guide - Page 160
Period Configuration" chapter • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter Transfers an active call to another directory Requires no configuration. number. 5-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 161
the: • Cisco Unified Communications Manager Administration Guide, "Cisco Voice-Mail Port Configuration" chapter • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco - Cisco 7911G | Administration Guide - Page 162
5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Video mode (7911G only) Video support (7911G only) Description Allows a user to select the video - Cisco 7911G | Administration Guide - Page 163
That manual guides you through the configuration process for integrating Cisco Unified Communications Manager with Microsoft Active Directory and Netscape Directory Server. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 164
Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. 5-24 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 165
Templates, Services, and Users Configuring Softkey Templates Configuring Softkey Templates Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phones 7906G and 7911G. Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 166
verify that users can access those sites from your corporate IP telephony network. To set up these services, choose Feature > Cisco Unified IP Phone Services from Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified - Cisco 7911G | Administration Guide - Page 167
web pages, refer to Cisco Unified IP Phone 7911G Phone Guide. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end - Cisco 7911G | Administration Guide - Page 168
of these values from the Parameter Value drop-down list for the parameter: True-Option appears on the User Options web pages (default). False-Option does not appear on the User Options web pages. 5-28 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 169
disable options by making appropriate enterprise parameter settings using Cisco Unified Communications Manager Administration. The settings you make affect all User Options web pages at your site. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-29 - Cisco 7911G | Administration Guide - Page 170
Chapter 5 Configuring Features, Templates, Services, and Users Specifying Options that Appear on the User Options Web Pages 5-30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 171
on a Cisco Unified Communications Manager server. You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin command-line interface (CLI) "file" commands: • admin:file - file list* OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 172
that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 6-2 OL11954-01 - Cisco 7911G | Administration Guide - Page 173
File Requirements for Custom Ring Types The PCM files for the rings must meet these requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 174
rings, you can use any standard audio editing packages that support these file format requirements. Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phone, follow these steps: Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Create a PCM file for each custom ring - Cisco 7911G | Administration Guide - Page 175
element includes these two attributes: • Image-Uniform resource identifier (URI) that specifies where the phone obtains the thumbnail image that will appear on the Background Images menu on a Phone. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 6-5 - Cisco 7911G | Administration Guide - Page 176
.png" /> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone. PNG File Requirements for Custom Background - Cisco 7911G | Administration Guide - Page 177
Creating Custom Background Images The PNG files for background images must meet the following requirements for proper display on the Cisco Unified IP Phone: • Full size image-95 pixels (width) X 34 pixels (height). • Thumbnail image-23 pixels (width) X 8 pixels (height). • Color palette-For best - Cisco 7911G | Administration Guide - Page 178
parameter (located in the Advanced Service Parameters). Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if the far endpoint supports G.722, the call connects using - Cisco 7911G | Administration Guide - Page 179
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Manager will advertise G.722 to C.isco Unified Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set, Cisco Unified Communications Manager will choose that codec for the call - Cisco 7911G | Administration Guide - Page 180
Configuring Wideband Codec Chapter 6 Customizing the Cisco Unified IP Phone 6-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 181
the Cisco Unified IP Phone Remotely." For more information about troubleshooting the Cisco Unified IP Phones 7906G and 7911G, see Chapter 9, "Troubleshooting and Maintenance." This chapter includes these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-3 Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 182
phone reboots or resets. For more information about this file, refer to Cisco Unified Communications Manager Security Guide.) For more information about this file, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 183
"Using the Certificate Authority Proxy Function" section in Cisco Unified Communications Manager Security Guide. Displays the call control protocol for the phone, Skinny Client Control Protocol (SCCP). See the "Using Cisco Unified IP Phones with Different Protocols" section on page 2-17. Status - Cisco 7911G | Administration Guide - Page 184
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 provides a list of Status menu options and a description of each. Table 7-2 Model Information Item Status Messages Network Statistics Firmware Versions 802.1X Authentication Status - Cisco 7911G | Administration Guide - Page 185
the Status Messages screen, press the Exit softkey. Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G Message BootP server used CFG file not found Description The phone obtained its IP address from a BootP server rather than from a DHCP server. The name-based and default - Cisco 7911G | Administration Guide - Page 186
on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action CFG TFTP Size Error The configuration file is too large for file system on the phone. Power cycle the phone. Checksum Error - Cisco 7911G | Administration Guide - Page 187
IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Dialplan Parsing Error (SIP phones only) Disabled DNS timeout DNS unknown host Duplicate IP Description Possible Explanation and Action The phone could not parse the Problem - Cisco 7911G | Administration Guide - Page 188
Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G Located in subdirectory with same name as user locale: - glyphs.xml - SCCP-dictionary.xml - kate.xml The phone attempted an 802.1X transaction but - Cisco 7911G | Administration Guide - Page 189
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message File auth error File not found IP address released Load Auth Failed Description Possible - Cisco 7911G | Administration Guide - Page 190
configured or, if the phone. security is configured, because the CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. 7-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 191
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message No default router No DNS server IP Programming Error Successful - MD5 TFTP access error TFTP Error - Cisco 7911G | Administration Guide - Page 192
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message TFTP file not found TFTP server not authorized TFTP timeout Timed Out Description Possible - Cisco 7911G | Administration Guide - Page 193
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Version error XmlDefault.cnf.xml, or .cnf.xml corresponding to the phone device name Description - Cisco 7911G | Administration Guide - Page 194
Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-4 Network Statistics Screen (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM - Cisco 7911G | Administration Guide - Page 195
Machine (JVM) running on the phone Identifies the operating system running on the phone Identifies the factory-installed load running on the phone Identifies the DSP load file running on the phone. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-15 - Cisco 7911G | Administration Guide - Page 196
Model Information, Status, and Statistics on the Cisco Unified IP Phone Call Statistics Screen You can access the Call Statistics screen on the phone Call Statistics screen displays these items: 7-16 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 197
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Item RxType RxSize RxCnt TxType TxSize since the receiving voice stream was opened. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-17 - Cisco 7911G | Administration Guide - Page 198
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-6 Call Statistics Items (continued 4.5 • G.729 A /AB gives 3.8 • G.728/iLBC gives 3.9 7-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 199
speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Highest interval concealment ratio from start of the voice stream. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-19 - Cisco 7911G | Administration Guide - Page 200
Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 201
information directly from a phone. For more information, see Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." For more information about troubleshooting the Cisco Unified IP Phones 7906G and 7911G, see Chapter 9, "Troubleshooting and Maintenance." This - Cisco 7911G | Administration Guide - Page 202
on page 8-4. • Network Configuration-Displays network configuration information and information about other phone settings. For more information, see the "Network Configuration" section on page 8-6. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-2 OL11954-01 - Cisco 7911G | Administration Guide - Page 203
phone has generated since it was last powered up. For more information, see the "Device Logs" section on page 8-14. - Debug Display-Displays messages that might be useful to the Cisco TAC if you require assistance with troubleshooting Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 204
display the Device Information area, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section on page 8-2, and then click the Device Information hyperlink. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-4 OL11954-01 - Cisco 7911G | Administration Guide - Page 205
the phone model • Version Identifier1-Represents the hardware version of the phone • Serial Number-Displays the phone's unique serial number Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs OL11954-01 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 206
view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, "Configuring Features, Templates, Services, and Users." To display the Network Configuration area, access the web page for the - Cisco 7911G | Administration Guide - Page 207
by the phone. Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 208
address in the Device Pool section in Cisco Unified Communications Manager. URL of the help text that appears on the phone. URL of the server from which the phone obtains directory information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-8 OL11954-01 - Cisco 7911G | Administration Guide - Page 209
phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone port OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-9 - Cisco 7911G | Administration Guide - Page 210
the same time, so that one user can talk into the handset while other users listen over the speaker. GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. 8-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 211
, access the web page for the phone as described in the "Accessing the Web Page for a Phone" section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-11 - Cisco 7911G | Administration Guide - Page 212
in length that have a bad FCS Total number of multicast packets received by the phone Total number of broadcast packets received by the phone Total number of unicast packets received by the phone 8-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 213
times after the start of packet transmission Total number of good packets (multicast, broadcast, and unicast) received by the phone Total number of collisions that occurred while a packet was being transmitted Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-13 - Cisco 7911G | Administration Guide - Page 214
Page for a Phone" section on page 8-2, and then click the Status Messages hyperlink. • Debug Display area-Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. 8-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 215
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio - Cisco 7911G | Administration Guide - Page 216
can vary based on the type of codec that the Cisco Unified IP Phone uses. Average MOS LQK score observed for the entire voice stream. Lowest MOS LQK score observed from start of the voice stream. 8-16 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 217
speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval discarded from jitter buffers. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-17 - Cisco 7911G | Administration Guide - Page 218
speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval start of the voice stream. 8-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 219
Settings on the Cisco Unified IP Phone" chapter • "Configuring Features, Templates, Services, and Users" chapter • Call Statistics Screen, page 7-16 • Monitoring the Voice Quality of Calls, page 9-25 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 220
Streaming Statistics Chapter 8 Monitoring the Cisco Unified IP Phone Remotely 8-20 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 221
to registered Cisco.com users at this URL: http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html This chapter includes these topics: • Resolving Startup Problems, page 9-2 • Cisco Unified IP Phone Resets Unexpectedly, page 9-9 • Troubleshooting Cisco Unified IP Phone Security, page - Cisco 7911G | Administration Guide - Page 222
Resolving Startup Problems Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the "Verifying the Phone Startup Process" - Cisco 7911G | Administration Guide - Page 223
a factory reset of the phone. For instructions, see the "Performing a Factory Reset" section on page 9-23. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative - Cisco 7911G | Administration Guide - Page 224
cause of a problem. See the "Status Messages Screen" section on page 7-4 for instructions about accessing status messages and for a list of potential errors, their explanations, and their solutions. Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register - Cisco 7911G | Administration Guide - Page 225
for instructions. If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks, available at this URL: http://www.cisco.com/warp/customer/473/100.html#41 OL11954-01 Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 226
. If the Cisco Unified Communications Manager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 227
Add the phone back to the Cisco Unified Communications Manager database. See the "Adding Phones to the Cisco Unified Communications Manager Database" section on page 2-12 for details. Power cycle the phone. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 228
Cisco Unified IP Phone" section on page 2-19. If the phone is already in the Cisco Unified Communications Manager database, its configuration file may be damaged. See the "Creating a New Configuration File" section on page 9-7 for assistance. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 229
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk, you should investigate the cause. If the network connection and Cisco Unified - Cisco 7911G | Administration Guide - Page 230
Cisco Unified IP Phone Resets Unexpectedly Chapter 9 Troubleshooting and Maintenance Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. See the "Network - Cisco 7911G | Administration Guide - Page 231
functioning Cisco Unified IP Phones. c. Assign TFTP server. See the "Network Configuration Menu" section on page 4-7 for instructions. Use the same TFTP server used for other functioning Cisco Unified IP Phones. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 232
(SIP Phones Only) In most cases, a phone will restart if it powers up using external power but loses that connection and switches to PoE. Similarly, a phone may restart if it powers up using PoE and then gets connected to an external power supply. Troubleshooting Cisco Unified IP Phone Security - Cisco 7911G | Administration Guide - Page 233
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting Problem Possible Cause Device authentication error. CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect - Cisco 7911G | Administration Guide - Page 234
Troubleshooting Cisco Unified IP Phone Security Chapter 9 Troubleshooting and Maintenance Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Enabled on Phone but Not Authenticating Phone cannot obtain a DHCP-assigned IP address. Phone does not - Cisco 7911G | Administration Guide - Page 235
and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Not Enabled Phone cannot obtain a DHCP-assigned IP address. Phone does not register with Cisco Unified Communications Manager - Cisco 7911G | Administration Guide - Page 236
issues that might occur on the Cisco Unified IP Phone. Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Table 9-2 Cisco Unified IP Phone Troubleshooting Summary Daisy-chaining IP phones. Poor quality when calling digital cell phones using the G.729 protocol - Cisco 7911G | Administration Guide - Page 237
OL11954-01 Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Moving a network connection from the phone to a workstation. If you are powering your phone through the network connection, you must be careful if you decide to unplug the phone's network connection and - Cisco 7911G | Administration Guide - Page 238
port on the phone can become disabled and the following message will appear in the switch console log: HALF_DUX_COLLISION_EXCEED_T HRESHOLD To resolve this problem, re-enable the port from the switch. 9-18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954 - Cisco 7911G | Administration Guide - Page 239
and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Peer to peer image distribution fails. If the peer to peer image distribution fails, the phone will default to using the TFTP server to download firmware. Access the - Cisco 7911G | Administration Guide - Page 240
CCM service is running on the Cisco Unified Communications Manager server. 3. Both phones are registered to the same Cisco Unified Communications Manager. 4. Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. 9-20 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 241
so, the problem is with the phone; otherwise the problem is with the Cisco Unified Communications Manager configuration. 3. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 242
or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-22 • Performing a Factory Reset, page 9-23 Performing - Cisco 7911G | Administration Guide - Page 243
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Table 9-3 Basic Reset Methods Operation Reset phone Erase softkey Performing Explanation From any screen (but not when the phone is idle), press **#**. Resets any user and network configuration - Cisco 7911G | Administration Guide - Page 244
LED on the handset flashes faster in red and the phone goes through the factory reset process. Do not power down the phone until it completes the factory reset process and the main screen appears. 9-24 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 245
problem category and this feedback is logged in an XML file. Actual information logged depends on the user selection and whether the destination device is a Cisco Unified IP Phone. For more information about using QRT, refer to Cisco Unified Communications Manager Serviceability Administration Guide - Cisco 7911G | Administration Guide - Page 246
Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: • G.711 codec gives 4.5 score • G.729A/ AB gives 3.8 score • G.728/iLBC gives 3.9 score 9-26 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 247
that the IP network is delivering frames and packets on time with no loss. Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-4 for general troubleshooting information: OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 248
Troubleshooting phone or wireless headset. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Note Voice quality metrics do not account for noise or distortion, only frame loss. 9-28 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 249
about troubleshooting the Cisco Unified IP Phones, these Cisco.com web sites can provide you with more tips. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_supp ort_series_home.html • Cisco Products and Services (Technical Support - Cisco 7911G | Administration Guide - Page 250
Cleaning the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance 9-30 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 251
their Cisco Unified IP Phones. Consider including the following types of information on this site: • How Users Obtain Support for the Cisco Unified IP Phone, page A-1 • How Users Get Copies of Cisco Unified IP Phone Manuals, page A-2 • How Users Subscribe to Services and Configure Phone Features - Cisco 7911G | Administration Guide - Page 252
Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. The Cisco Unified IP Phone 7911G Guide include detailed user instructions for key phone features. There are several Cisco Unified IP Phone models available, so - Cisco 7911G | Administration Guide - Page 253
systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 A-3 - Cisco 7911G | Administration Guide - Page 254
must have access to the following: • User Options pages. Make sure that users know how to access their User Options pages. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-3 for details. • Cisco Unified IP Phone Address Book Synchronizer. Make sure to provide - Cisco 7911G | Administration Guide - Page 255
button. The Cisco Unified IP Phone User window displays. Enter the Cisco Unified IP Phone user name and password and click OK. To configure synchronization rules, click the Rules Options button. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 A-5 - Cisco 7911G | Administration Guide - Page 256
The Cisco Unified IP Phone User window displays. Enter your user identification and password for the Cisco Unified IP Phone User Options Exit to close the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 A-6 - Cisco 7911G | Administration Guide - Page 257
support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco - Cisco 7911G | Administration Guide - Page 258
Cisco Unified IP Phone 7906G and 7911G Table B-1 Cisco Unified IP Phone 7906G and 7911G Feature Support by Protocol Features Calling Features Abbreviated Dialing Cisco Unified IP Phone 7906G and 7911G SCCP SIP Supported Supported Anonymous Call Block Not supported Answer Release Supported - Cisco 7911G | Administration Guide - Page 259
Call Forward Configurable Display Call Forward Destination Override Call Forward No Answer Cisco Unified IP Phone 7906G and 7911G SCCP SIP Supported Supported Supported Supported Supported Supported For More Information Users do not interact with this feature directly. It is configured on - Cisco 7911G | Administration Guide - Page 260
Service Fast Dial Service Forced Authorization Codes (FAC) Group Call Pickup Help System Hold/Resume Hold Reversion Cisco Unified IP Phone 7906G and 7911G SCCP SIP Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported - Cisco 7911G | Administration Guide - Page 261
B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G Table B-1 Cisco Unified IP Phone 7906G and 7911G Feature Support by Protocol (continued) Features Calling Features Immediate Divert Cisco Unified IP Phone 7906G and 7911G SCCP SIP Supported Supported Immediate Divert - Cisco 7911G | Administration Guide - Page 262
Cisco Unified IP Phone 7906G and 7911G Table B-1 Cisco Unified IP Phone 7906G and 7911G Feature Support by Protocol (continued) Cisco Unified IP Phone 7906G and 7911G Features SCCP SIP Calling Features On-hook Dialing/Pre-Dial Supported Supported Onhook Call Transfer Supported Supported - Cisco 7911G | Administration Guide - Page 263
" Supported Supported "Troubleshooting Your Phone-Viewing Phone Administrative Data" "Troubleshooting Your Phone-Viewing Phone Administrative Data" 4.0(1) Cisco Unified IP Phone Service Application Development Notes for Release 4.1(3) or later OL11954-01 Cisco Unified IP Phone 7906G and 7911G - Cisco 7911G | Administration Guide - Page 264
Dialing" Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco VT Advantage User Guide Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 265
the "Locale Installation" section in the Cisco Unified Communications Platform Administration Guide. Note All languages may not be immediately available, so continue to check the website for updates. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 C-1 - Cisco 7911G | Administration Guide - Page 266
Appendix C Supporting International Users Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 C-2 OL11954-01 - Cisco 7911G | Administration Guide - Page 267
D A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones 7906G and 7911G. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-3 - Cisco 7911G | Administration Guide - Page 268
of 8 conductors. Distance requirements As supported by the Ethernet specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 - Cisco 7911G | Administration Guide - Page 269
respectively. Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number 1 2 3 4 5 Function BI_DB+ BI_DBBI_DA+ BI_DD+ 5BI_DD- OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 D-3 - Cisco 7911G | Administration Guide - Page 270
Number Function 6 6BI_DA- 7 7BI_DC+ 8 BI_DC- Note "BI" stands for bi-directional, while DA, DB, DC and DD stand for "Data A", "Data B", "Data C" and "Data D", respectively. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 D-4 OL11954-01 - Cisco 7911G | Administration Guide - Page 271
1-24 supplicant 1-24 Troubleshooting 9-14, 9-15 phone settings 4-2 Access web page 8-3, 8-11 adding Cisco Unified IP Phones manually 2-16 Cisco Unified IP Phones using auto-registration 2-13 Cisco Unified IP Phones using BAT 2-16 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 272
users to Cisco Unified Communications Manager 5-26 Admin. VLAN ID 4-11 AdvanceAdhocConference service PNG file 6-5, 6-6 background images requirements 6-7 barge 1-25, 5-4 phone interference 1-1 certificate trust list file See CTL file IN-2 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 273
to wall 3-15 power sources 2-4 registering 2-12 registering with Cisco Unified Communications Manager 2-13, 2-16 resetting 9-22 supported networking protocols 1-5 technical specifications D-1 troubleshooting 9-1 using LDAP directories 5-23 web page 8-1 Cisco Unified IP Phone 7912G figure 3-13 - Cisco 7911G | Administration Guide - Page 274
URL 4-23 directory numbers, assigning manually 2-16 direct transfer 5-9 DNS server troubleshooting 9-11 verifying settings 9-6 DNS Server 34 DSCP For Services 4-34 Dynamic Host Configuration Protocol See DHCP IN-4 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 - Cisco 7911G | Administration Guide - Page 275
fast dial service 5-11 features configuring on phone, overview 1-11 configuring with Cisco Unified Communications Manager, overview 1-11 informing users about 1-12 figure Cisco Unified IP Phone features 1-2 file authentication 1-16 file format List.xml 6-5 RingList.xml 6-2 firmware verifying - Cisco 7911G | Administration Guide - Page 276
4-23 Proxy Server URL 4-23 Services URL 4-23 hunt group 5-13 requirements 3-2 preparing 2-12 procedure 3-9 requirements, overview 1-26 interference, cell phone 1-1 Internet Protocol (IP) 1-7 IP address assigning 4-8 troubleshooting 9-5 J join 5-14 L LDAP directories, using with Cisco Unified IP Phone - Cisco 7911G | Administration Guide - Page 277
Version 4-25 User Locale 4-24 User Locale Char Set 4-24 User Locale Version mobile connect 5-15 mobile voice access 5-16 Model Information screen 7-1 Monitor mode 3-5 multilevel IP Address 4-8 MAC Address 4-8 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications - Cisco 7911G | Administration Guide - Page 278
4-11 other group pickup 5-17 P padlock icon 1-19, 4-4 PC, connecting to the phone 3-4 PCM file requirements, for custom ring types 6-3 PC Port Configuration 4-14 PC Port Disabled 4-32 PC VLAN 4-14 IN-8 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01 - Cisco 7911G | Administration Guide - Page 279
connection, verifying 9-9 plugging in Cisco Unified IP Phone 3-9 PNG file 6-5, 6-6 power, providing to the Cisco Unified IP Phone 2-4 Power over Ethernet (PoE) 2-4 power source causing phone to reset 9-12 description 2-4 external power 2-4, 2-5 PoE 2-4, 2-5 power injector 2-5 privacy 5-17 private - Cisco 7911G | Administration Guide - Page 280
SIP, description 1-8 SIP Configuration menu 4-18 SIP General Configuration menu 4-18 softkey templates, configuring 5-25 Span to PC Port 4-31 speaker about 3-4 disabling 3-4 Speaker Enabled 4-28 speed dial 5-20 speed dialing 5-3, 5-20 IN-10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 281
problems 9-2 startup process accessing TFTP server 2-10 configuring VLAN 2-9 contacting Cisco Unified Communications Manager 2-11 loading stored phone image 2-9 obtaining IP address 2-9 obtaining power 12 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 - Cisco 7911G | Administration Guide - Page 282
See TFTP troubleshooting Cisco Unified Communications Manager settings 9-6 Cisco Unified IP Phone 9-1 DHCP 9-10 DNS 9-11 DNS settings 9-6 IP addressing and routing 9-5 network connectivity 9-4 network outages 9-9 phones resetting 9-11 IN-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified - Cisco 7911G | Administration Guide - Page 283
specifying options that appear 5-28 users adding to Cisco Unified Communications Manager 5-26 configuring personal directories A-4 documentation for A-2 providing required information to A-1 providing support to A-1 subscribing to services A-3 V verifying firmware version 7-15 startup process 3-16 - Cisco 7911G | Administration Guide - Page 284
access to 8-4 Status Messages 8-3, 8-14 Stream 0 8-15 Stream 1 8-3, 8-15 Stream 2 8-3, 8-15 Stream 3 8-3, 8-15 wideband handset 4-28 option 4-27 user controllable 4-27 X XmlDefault.cnf.xml 2-7 IN-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
-
245
-
246
-
247
-
248
-
249
-
250
-
251
-
252
-
253
-
254
-
255
-
256
-
257
-
258
-
259
-
260
-
261
-
262
-
263
-
264
-
265
-
266
-
267
-
268
-
269
-
270
-
271
-
272
-
273
-
274
-
275
-
276
-
277
-
278
-
279
-
280
-
281
-
282
-
283
-
284
 |
 |
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Phone 7906G and
7911G Administration Guide for
Cisco Unified Communications
Manager 6.0
Text Part Number: OL11954-01