Cisco 7937G User Guide

Cisco 7937G - Unified IP Conference Station VoIP Phone Manual

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  • Cisco 7937G | User Guide - Page 1
    Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
  • Cisco 7937G | User Guide - Page 2
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    Systems, Inc. All rights reserved. OL-11559-02 QUICK REFERENCE Cisco Unified IP Conference Station 7937G for Cisco Unified Communications Manager 6.0 Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Answer
  • Cisco 7937G | User Guide - Page 4
    of voicemail Phone Screen Icons Line and Call States Call on hold Connected call Incoming call Off-hook Shared line in use Other Features Checked box Locked Settings Unchecked box Unlocked Button Icons Off-hook On-hook Navigation Select Applications Directories Redial Volume Up Volume Down Mute
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    a Call-Basic Options 15 Placing a Call-Additional Options 16 Answering a Call 17 Ending a Call 17 Using Hold and Resume 17 Using Mute 18 Switching Between Multiple Calls 18 Viewing Multiple Calls 18 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager
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    Viewing or Barging a Shared-Line Call 27 Tracing Suspicious Calls 27 Using Cisco Extension Mobility 28 Using AutoAnswer 28 Changing Conference Station Settings 29 Customizing Rings and Message Indicators 29 Customizing the Conference Station Display Screen 30 Using Call Logs and Directories 31 Using
  • Cisco 7937G | User Guide - Page 7
    Your Conference Station 50 General Troubleshooting 50 Viewing Conference Station Administration Data 51 Using the Quality Reporting Tool 51 Cisco One-Year Limited Hardware Warranty Terms 52 Index 55 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager
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    vi OL-11559-02
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    calls See Using Call Logs, page 31 Listen to your voice messages See Accessing Voice Messages, page 36 See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager
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    about the impact of power outages and other devices on your conference station. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
  • Cisco 7937G | User Guide - Page 11
    /crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to [email protected]. Accessibility Features A list of accessibility features is available upon request. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 3
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    Your Conference Station Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to the corporate IP telephony network. If that is not the case, refer to the following graphics and tables to connect the conference station. Connecting the Conference Station to
  • Cisco 7937G | User Guide - Page 13
    microphones. See the graphic below. Connecting an Optional Third-Party Wireless Microphone Kit You can connect an optional third-party wireless microphone kit. See the graphic below. 185260 185262 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager
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    an external power source, see your system administrator. 4 3 5 2 6 1 7 8 185258 1 Connection of end of network cable (without ferrite bead) to conference station RJ-45 port 2 Network cable (25-foot) 3 Connection of end of network cable (with ferrite bead) to power interface cable 4 Power
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    administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After the conference station displays a confirmation message, hang up. The conference station will re-start. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified
  • Cisco 7937G | User Guide - Page 16
    of Your Conference Station Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides voice communication over the same data network that your computer uses. It allows you to place and receive calls, put calls on hold, transfer calls, make conference calls, and
  • Cisco 7937G | User Guide - Page 17
    , or Voice Message Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0. • Flashing red: Hold • Solid green: Dial Tone, Dialing, or Connected • Flashing green: Incoming Call (Ringing/Connecting) 2 Microphones Three internal unidirectional
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    , page 36. Changing Conference Station Settings, page 29. Setting Up Conference Station Services on the Web, page 41. Allows you to go off-hook to: • Invoke a dial tone • Obtain a dial tone to initiate a call • Initiate a call after you enter a phone number • Answer an incoming call • View certain
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    Ringing call An incoming call is ringing on your line. Call on hold You have put the call on hold. See Using Hold and Resume, page 17. Remote-in-use Another phone that shares your line has a connected call. See Using a Shared Line, page 25. Cisco Unified IP Conference Station 7937G Phone Guide
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    Features You can use the following graphic and table to see what your conference station display screen looks like with active calls and feature menus open. 1 4 3 2 5 Item Description 1 Conference station directory number Displays the current time, date, and number (directory number) of your
  • Cisco 7937G | User Guide - Page 21
    a feature button: Applications (Messages, Settings, and Services). Directories (Missed Calls, Placed Calls, Received Calls, Speed Dials, Personal Directory, Corporate Directory closes the menu. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 13
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    Understanding Feature Availability Depending on the conference station system configuration, features included in this guide might not be available to you or might work differently on the conference station. Contact your support desk or system administrator for information about feature operation or
  • Cisco 7937G | User Guide - Page 23
    , Using Call Logs, page 31. Placed Calls, or Received Calls. 2. Select the desired listing from the call log, and then press Dial. Tip • If you make a mistake while dialing, press
  • Cisco 7937G | User Guide - Page 24
    1. Press CallBack while listening to the Your system busy tone or ring sound. administrator. 2. Hang up. The conference station alerts you when the line is free. 3. Place the call again. Dial from a Personal Address Book (PAB) entry 1. Choose > Personal Directory, Using Personal Directory on
  • Cisco 7937G | User Guide - Page 25
    Put a call on hold Remove a call from hold Then... 1. Make sure the call you want to put on hold is highlighted. 2. Press Hold. 1. Make sure the appropriate call is highlighted. 2. Press Resume. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 17
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    by the Hold icon: Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute either in conjunction with the conference station or the external microphones. If you want to... Toggle Mute on Then... Press Toggle Mute off Press Switching Between
  • Cisco 7937G | User Guide - Page 27
    to... Then... Set up call forwarding on your Press CFwdAll and enter a target conference station number. conference station Cancel call forwarding on your conference station Press CFwdAll. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 19
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    to another IP conference station, although your system administrator might restrict the call forwarding feature to numbers within your company. • Your system administrator can change call forwarding conditions for the conference station line. Making Conference Calls Your conference station allows
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    . conference Tip • Depending on how the conference station is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager
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    or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by dialing the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me conference station number from your system administrator. 2. Distribute the number to
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    33, or Using Personal Directory on the Web, page 38. 2. To place a call, access the Fast Dial service on the conference station. See Using Personal Directory on Your Conference Station, page 33. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 23
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    is not available, go off-hook to display it, and then press PickUp. If the conference station supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Do one of the following: - If the GPickUp softkey is available, press it. - If the
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    . When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 26. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 25
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    Viewing or Barging a Shared-Line Call, page 27. Note The maximum number of calls that a shared line supports can vary by conference station. Adding Yourself to a Shared-Line Call Depending on how the conference station is configured, you can add yourself to a call on a shared line using either
  • Cisco 7937G | User Guide - Page 35
    If you want to... Then... Notify your system Press MCID. administrator about a Your conference station plays a tone and displays the message, suspicious or harassing call "MCID successful." Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 27
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    Cisco Extension Mobility (EM) allows you to temporarily configure a conference station as your own. Once you log in to EM, the conference station adopts your user profile, including the conference station line, features, established services, and web-based settings. Your system administrator
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    system administrator might need to enable it for you. Adjust the volume level for Press or while the conference station is on-hook (that is, the conference station ringer when there is no call activity). The volume is saved automatically. Cisco Unified IP Conference Station 7937G Phone Guide
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    Display Screen You can adjust the characteristics of your conference station's display screen. If you want to... Then... Change the display screen contrast 1. Choose > Settings > User Preferences > Contrast. 2. To adjust the contrast settings, press Up or Down. 3. Press Save. Change the
  • Cisco 7937G | User Guide - Page 39
    .) - Conference-Creates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.) - EndCall-Disconnects the first call and dials the second. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 31
  • Cisco 7937G | User Guide - Page 40
    is set up and maintained by your system administrator. • Personal Directory-Personal contacts and associated fast dial codes that you configure and access from the conference station and your User Options web pages. Personal Directory contains the following menu items: - Personal Address Book
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    how to set up and use Personal Directory on the conference station. To address. (You may need to press the more softkey to see Edit.) If necessary, choose Phones to modify a phone number. 4. Press Update. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager
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    Address Book. 2. Press Submit. 3. Press New. (You may need to press the more softkey to see New.) 4. Use the conference station keypad to enter a name and email information. 5. Choose Phones, and then use the keypad to enter phone to move through listings. Place a call using a Fast Dial code 1.
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    administrator for more information. • Use the numbers on your keypad to enter characters on your conference station screen. Use the Navigation buttons on your conference station to move between input fields. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications
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    Your company determines the voice message service that the Cisco Unified IP Conference Station 7937G system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize Press the Msgs
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    describes how to configure features and services from your User Options web pages after logging in. To access your User Options web pages, see Accessing Your User Options Web Pages, page 37. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 37
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    set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer Note You can also access PAB and Fast Dials from the conference station. See Using Personal Directory on Your Conference Station
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    1. Choose User Options > Fast Dials. 2. Search for the fast dial entry that you want to delete. 3. Check the checkbox next to the fast dial entry you want to delete. 4. Click Delete Selected. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 39
  • Cisco 7937G | User Guide - Page 48
    PAB. Entries from your Microsoft Windows Address Book will then be accessible on your conference station and your User Options web pages. Your system administrator can give you access to the synchronizer and provide detailed installation instructions. Setting Up Speed Dialing on the Web Depending
  • Cisco 7937G | User Guide - Page 49
    station features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a conference station service before accessing it on the conference station. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager
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    want to... Subscribe to a service Search for services End services Change a service name Access a service on the conference station Then do this after you log in... 1. Choose User Options > Device. 2. If you have more than one device, select a device. 3. Click Phone Services. 4. Click Add New
  • Cisco 7937G | User Guide - Page 51
    If you have more than one device, select the device that requires a language change. 3. From the User Locale drop-down list, choose the language for the conference station screen. 4. Click Save. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 43
  • Cisco 7937G | User Guide - Page 52
    . • To learn about phone settings that you can access directly on the conference station, see Changing Conference Station Settings, page 29. • By default, the ring type and line text label options do not display on your User Options web pages. See your system administrator to set up these options so
  • Cisco 7937G | User Guide - Page 53
    will display on the called party's conference station. 5. Click Save. Note The conference station uses the ASCII Label field if the conference station does not support double-byte character sets. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 45
  • Cisco 7937G | User Guide - Page 54
    allows you to make calls on your conference station to directory contacts by clicking items in a web browser. Your system administrator must set up this feature for you. If you want to... Then... Use Cisco WebDialer with your Cisco Unified Communications Manager User Options directory 1. Log in
  • Cisco 7937G | User Guide - Page 55
    appears by default after you click a conference station number in a Cisco WebDialer-enabled online directory. • Disable Auto Close-If selected, prompts Cisco WebDialer to display the Hang Up page. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 47
  • Cisco 7937G | User Guide - Page 56
    your Cisco Unified IP Conference Station 7937G to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling
  • Cisco 7937G | User Guide - Page 57
    the conference station number and settings to a shared conference station. Ask your system administrator about See Using Cisco Extension the Cisco Extension Mobility Service. Mobility, page 28. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 49
  • Cisco 7937G | User Guide - Page 58
    information for the Cisco Unified IP Conference Station 7937G. General Troubleshooting This section provides information to help you troubleshoot general problems with the conference station. For more and detailed information, see your system administrator. Symptom Explanation You
  • Cisco 7937G | User Guide - Page 59
    administrator. Depending on your configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager
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    You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe's website: http://www.adobe.com download and print the document in Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco
  • Cisco 7937G | User Guide - Page 61
    . Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 53
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    54 OL-11559-02
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    and retrieving 25 placing 15-16 preventing barging of 27 redirecting while ringing 17, 24 removing from hold 17 reporting problems with 51 sending to voice messaging system 17 shared lines 25-27 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 55
  • Cisco 7937G | User Guide - Page 64
    Manager Address Book Synchronizer 40 User Options web pages 37-47 Cisco Unified IP Conference Station 7937G. See conference station Cisco WebDialer, using 16, 46-47 conference calls 20-22 conference station buttons 8-10 cleaning 13 connecting to network 4 connecting to power interface cable
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    51 multiple calls, handling 18 mute 10, 18 N navigation buttons, about 9 network cable, connecting 4 network configuration data, viewing 50 O off-hook, about 15 on-hook, about 15 OPickUp 24 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 57
  • Cisco 7937G | User Guide - Page 66
    Address Book. See PAB personal directory about 32 using from web page 38-40 using on conference station 33-34 PickUp 24 PIN, changing 43 placed calls, viewing 31 placing calls, options for 15, 16 power external about 6 illustration of 6 interface cable about 6 illustration of 6 supply, interruption
  • Cisco 7937G | User Guide - Page 67
    37-47 V voice mail settings, changing 29, 44-45 volume, adjusting for ringer 29 W warnings, safety 2 web-based services, setting up 37 WebDialer, using 16, 46-47 wireless microphone kit, graphic 5 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 59
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    60 OL-11559-02
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    than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Conference Station
7937G Phone Guide for Cisco Unified
Communications Manager 6.0
INCLUDING LICENSE AND WARRANTY