Cisco 7962G User Guide

Cisco 7962G - Unified IP Phone VoIP Manual

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  • Cisco 7962G | User Guide - Page 1
    Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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  • Cisco 7962G | User Guide - Page 3
    -01 QUICK REFERENCE Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer Answer a call Back Return
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    Icons Call Forwarding enabled Call on hold; remote call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message waiting Authenticated call Encrypted call BLF-monitored line is in-use BLF-monitored line is idle BLF-monitored line is ringing (BLF Pickup) Speed-dial, call log
  • Cisco 7962G | User Guide - Page 5
    14 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call-Basic Options 16 Placing a Call-Additional Options 17 Answering a Call 20 Ending a Call 21 Using Hold and Resume 22 Using Mute 23 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager
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    Conference Calls 29 Using Conference Features 29 Using Conference 29 Using Join 30 Using cBarge 31 Using Meet-Me 31 Viewing or Removing Conference Participants 32 Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Storing
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    Setting Up Speed Dials on the Web 65 Setting Up Phone Services on the Web 66 Controlling User Settings on the Web 67 Controlling Line Settings on the Web 68 Setting Up Phones and Access Lists for Mobile Connect 70 Using Cisco WebDialer 72 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco
  • Cisco 7962G | User Guide - Page 8
    Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79 vi OL-19613-01
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    calls See Using Call Logs and Directories, page 54. Listen to your voice messages See Accessing Voice Messages, page 60. See softkey and icon definitions See the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications
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    other devices on your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In
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    Features A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to-DC power supply 3 AC power cord 4 Network port (10/100
  • Cisco 7962G | User Guide - Page 13
    Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors. See Using
  • Cisco 7962G | User Guide - Page 15
    Phone An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls
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    Cisco Unified IP Phone 7942G 2 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 187004 8 OL-19613-01
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    the Directories menu. Use it Using Call Logs, page 54 to access call logs and directories. 6 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 13 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    and calls, refer to these descriptions: Lines-Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone 7942G supports one to two lines, depending on configuration. To
  • Cisco 7962G | User Guide - Page 19
    Intercom Calls, page 32. Two-way intercom call The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    can serve as phone line buttons, speed-dial buttons, button phone service buttons or phone feature buttons. Icons and labels indicate how indicators these buttons are configured. For an icon reference, see "Phone Screen Icons" in the Quick Reference Card at the front of this guide. 3 Softkey
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    about a menu item Press , , or to display a feature menu. Highlight a menu item, then press twice quickly. Get help using Help Press twice quickly. Select the help topic you need. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using
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    are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call-Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then
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    with a speed-dial, call record, or directory listing is busy before placing a call to that line Look for Busy Lamp Field indicators. Using BLF to Determine a Line State, page 42 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    profile service on a phone. Mobility, page 46 Make a call from a mobile phone using Mobile Voice Access 1. Before using Mobile Voice Access to Using Cisco Extension make a call, obtain your Mobile Mobility, page 46 Voice Access number and End user PIN from your system administrator. 2. Dial your
  • Cisco 7962G | User Guide - Page 27
    . Configuring Fast Dials on the Web, page 63 Using Your Personal Address Book on the Web, page 62 1. Press the PAB line button. 2. Access the contact and select the number. The system dials the specified number. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications
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    26 Auto-connect calls Use AutoAnswer. Using AutoAnswer with a Headset or Speakerphone, page 51 Retrieve a parked call on another phone Use Call Park or Directed Call Park. Storing and Retrieving Parked Calls, page 37 Use your phone to answer a Use Call Pickup. call ringing elsewhere Picking
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    a wireless headset, refer to the wireless headset documentation. Hang up while using the speakerphone Press or EndCall. Hang up one call but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Cisco Unified IP Phone 7962G and 7942G Phone Guide for
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    If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting. • If you use a shared line, Hold Reversion rings only on
  • Cisco 7962G | User Guide - Page 31
    the appropriate call and press Resume. Press Answer, or if the call is ringing on a different line press (flashing). Any active call is placed on hold and the selected call is resumed. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    Answer the in-progress call on your mobile phone. The desktop phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make
  • Cisco 7962G | User Guide - Page 33
    up without pressing Transfer again places the call on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    to re-display the menu. You can also ask your system administrator to configure a longer timeout value. Forwarding Calls to Another Number You can use the call forwarding features to redirect incoming calls from your phone to another number. Your system administrator might allow you to choose from
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    in a call forwarding chain. Using Do Not Disturb You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone. Cisco Unified IP Phone 7962G and
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    use the "Alert" setting configured by your system administrator). Tips • When DND is active, DND blocking is applied to all the lines on your phone. • When DND and Call Forward All are both enabled on your phone, Call Forward All takes precedence on incoming calls. That is, calls will be forwarded
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    steps listed above. Your system administrator determines whether non-initiators of a conference can add or remove participants. See Viewing or Removing Conference Participants, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    and press Select, then press Join to complete the action. Note If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join. See a list of participants or remove participants Press ConfList or Conference List. (You may need to press the
  • Cisco 7962G | User Guide - Page 39
    secure Meet-Me conference number from a non-secure phone, your phone displays the message, "Device Not Authorized." For more information, see Making and Receiving Secure Calls, page 43. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    the active intercom button, and use either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller. When using the intercom feature, be aware of the following: • From an intercom line, you can only dial other intercom lines. • You can
  • Cisco 7962G | User Guide - Page 41
    the call in one of these ways: • Listen to the message in one-way audio. • Speak to the caller by pressing (active intercom line). • Press EndCall with the intercom call in focus. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User
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    (You might have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    press for the desired line, then press a Call PickUp softkey or button. • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 42
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    ) with to connect to the call. Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    line buttons on your Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module). • You can dial directed call park numbers if you do not have Directed Call Park buttons. However, you
  • Cisco 7962G | User Guide - Page 47
    . • Single button barge allows you to press a line button to barge a call (if only one call is on the line). • Multi-touch barge allows you to view call information before barging. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    beep-beep tone. • If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. • If a phone that is using the shared line has Privacy disabled and it is configured with Private Line Automated Ringdown (PLAR
  • Cisco 7962G | User Guide - Page 49
    to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 50
    line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone. If you want to... See
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    , indicating that the call is protected on both ends of the call. If your call is connected to a non-protected phone, the secure tone is not played. Contact your system administrator. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 52
    for a list of (precedence) level for an outgoing call corresponding precedence numbers for calls. Want to make a priority (precedence) Enter the MLPP access number (provided by your system call administrator) followed by the phone number. Hear a special ring (faster than usual) You
  • Cisco 7962G | User Guide - Page 53
    status when you: - Put the call on hold - Transfer the call - Add the call to a three-way conference - Answer the call using PickUp • MLPP overrides the Do Not Disturb (DND) feature. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 54
    Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system
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    if any of the following is true: - The number you are calling from is not one of your remote destinations. - The number is blocked by you or your carrier (shown as "Unknown Number"). Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 56
    The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of
  • Cisco 7962G | User Guide - Page 57
    a call or after invoking a dial tone. Press Save to preserve the volume level for future calls. If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 51. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 58
    by default). To access the setting, choose > User Preferences > Audio Preferences > Wideband Headset. If the Wideband Headset setting shows as dimmed, then this setting is not user controllable. Check with your system administrator to be sure your phone system is configured to use wideband
  • Cisco 7962G | User Guide - Page 59
    answer them. Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 60
    Changing Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer
  • Cisco 7962G | User Guide - Page 61
    . 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Note The Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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    describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone administrator determines whether missed calls are logged in
  • Cisco 7962G | User Guide - Page 63
    entry that you want to dial. 3. If you need to edit the entry, press EditDial. 4. The icon appears to indicate that you can begin editing characters in the URL entry. 5. Press Dial. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 64
    -dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials: - PAB is a directory of your personal contacts. - Fast Dials allows you to assign codes to PAB entries for quick dialing. Using
  • Cisco 7962G | User Guide - Page 65
    on your phone. Alternately, see Using Personal Directory on the Web, page 62. If you want to... Access Personal Directory (for PAB and Fast Dial codes) Search for a PAB entry Then... 1. Choose > Personal Directory (exact name can vary). 2. Enter your Cisco Unified Communications Manager user ID
  • Cisco 7962G | User Guide - Page 66
    to enter a name and e-mail information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database. Assign a Fast Dial code to a PAB entry 1. Search for a PAB entry. 2. Highlight
  • Cisco 7962G | User Guide - Page 67
    be set up for international call logging, which is indicated by a "+" symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 68
    tone from your handset, headset, or speakerphone when you place a call. Note The stutter tone is line-specific. You hear it only when using the line with the waiting messages. Press . Depending on your voice message service, doing so either auto-dials the message service or provides a menu
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    access User Settings, Directory, Personal Address Book, Fast Dials, and Mobility Settings. 2. To return to the Device Configuration page from another page, choose User Options > Device. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP
  • Cisco 7962G | User Guide - Page 70
    and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 61. Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified
  • Cisco 7962G | User Guide - Page 71
    to a phone number (without using a PAB entry) 1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 72
    User Options > Device. 2. Click Service URL. 3. Choose the Fast Dial service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Click Save. 6. Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to access Fast Dial codes
  • Cisco 7962G | User Guide - Page 73
    . 5. Click Save. Set up Fast Dials See Configuring Fast Dials on the Web, page 63. You can also set up Fast Dials on your phone. See Using Personal Directory on Your Phone, page 57. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 74
    ). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose
  • Cisco 7962G | User Guide - Page 75
    . 3. Click Save. Change the language (locale) for 1. Choose User Options > User Settings. your phone screen 2. Choose an item from the User Locale drop-down list. 3. Click Save. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 76
    Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more
  • Cisco 7962G | User Guide - Page 77
    -down menu. 5. In the Line Text Label area, enter a text label. 6. Click Save. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 78
    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile phone and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define
  • Cisco 7962G | User Guide - Page 79
    destination if the caller is in the blocked access list that you select. Note The ring schedule drop-down list boxes include only the access lists that you have created. 9. Click Save. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 80
    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Use WebDialer with your User Options directory Use WebDialer with
  • Cisco 7962G | User Guide - Page 81
    by default after you click a phone number in a WebDialer-enabled online directory. • Disable Auto Close-If selected, the call window does not close automatically after fifteen seconds. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 82
    try using Abbreviated Dialing or subscribing to the Fast Dial service. Another option is to attach a Cisco Unified IP Phone Expansion Module to your Cisco Unified IP Phone 7962G. • Speed Dialing, page 34 • Cisco Unified IP Phone Expansion Module 7914 Phone Guide. • Cisco Unified IP Phone Expansion
  • Cisco 7962G | User Guide - Page 83
    calls using your Cisco Unified IP Phone, your personal computer, and an external video camera. Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide. Determine the state of a phone line associated with a speed-dial
  • Cisco 7962G | User Guide - Page 84
    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom
  • Cisco 7962G | User Guide - Page 85
    . Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 86
    to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty
  • Cisco 7962G | User Guide - Page 87
    27 compared to lines 10 conference features for 29 ending 21 forwarding 26, 68 handling multiple 23 holding and resuming 22 icons for 11 maximum per line 10 multiple parties on 29 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
  • Cisco 7962G | User Guide - Page 88
    5 securing handset rest 5 web-based services for 61 Cisco Unified IP Phone Expansion Module 7914 53, 74 Cisco Unified IP Phone Expansion Module 7915 74 Cisco Unified Video Advantage 75 Cisco WebDialer 72 Client Matter Code 18 CMC 18 conference calls Meet-Me 31 types of 29 configuration options 74
  • Cisco 7962G | User Guide - Page 89
    F FAC 18 Fast Dial service dialing with 18 Fast Dials configuring from web page 63 feature buttons help 9 messages 9 services 10 settings 10 feature menus, using 14 features, availability of 14, 74 footstand adjusting 5 button, identifying 9 Forced Authorization Code 18 forwarding calls, options for
  • Cisco 7962G | User Guide - Page 90
    identifying 9 lines and call forwarding 68 and call states 11 description of 10 icons 11 ring patterns for 68 text label for 68 using BLF 42 viewing 12 voice message indicator setting for 68 logging out of hunt groups 38 M Mobile Voice Access 46 multiparty calls identifying in call logs 55 viewing
  • Cisco 7962G | User Guide - Page 91
    10 services,subscribing to 66 settings button, description of 10 settings, customizing 52 shared lines and Remote-in-Use icon 38 description of 38 with barge 39 with privacy 41 softkey buttons description of 10 labels for 12 speakerphone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco
  • Cisco 7962G | User Guide - Page 92
    text, entering on phone 14 Tool for Auto-Registered Phones Support 5 transferring, options for 25 troubleshooting 76 See also QRT 76 Two-way 11 U URL dialing, from call log 55 User Options web pages accessing 61 configuring features and services with 62 subscribing to phone services with 66 V voice
  • Cisco 7962G | User Guide - Page 93
  • Cisco 7962G | User Guide - Page 94
    . Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Cisco Unified IP Phone 7962G and
7942G Phone Guide for Cisco Unified
Communications Manager 7.1(2)
(SCCP and SIP)