Cisco 7962G Administration Guide

Cisco 7962G - Unified IP Phone VoIP Manual

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  • Cisco 7962G | Administration Guide - Page 1
    Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14625
  • Cisco 7962G | Administration Guide - Page 2
    use of the word partner does not imply a partnership relationship between Cisco and any other company. (0709R) The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 3
  • Cisco 7962G | Administration Guide - Page 4
  • Cisco 7962G | Administration Guide - Page 5
    Unified IP Phone 7962G and 7942G 1-2 What Networking Protocols are Used? 1-4 What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 1-7 Feature Overview 1-7 Configuring Telephony Features 1-8 Configuring Network Parameters Using the Cisco Unified IP Phone 1-8 Providing Users
  • Cisco 7962G | Administration Guide - Page 6
    Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Safety 3-2 Understanding the Cisco Unified IP Phone 7962G and 7942G Components 3-3 Network and Access Ports 3-3 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User
  • Cisco 7962G | Administration Guide - Page 7
    4-26 CTL File Screen 4-27 Trust List Menu 4-29 802.1X Authentication and Status 4-29 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
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    Expansion Module Status Screen (SCCP Phones Only) 7-11 Call Statistics Screen 7-12 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-4 Network Configuration 8-5 Cisco Unified IP Phone 7962G and
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    Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 9-13 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-14 Performing a Factory Reset 9-14 Using the Quality Report Tool 9-15 Monitoring the Voice Quality of Calls 9-15 Using
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    How Users Obtain Support for the Cisco Unified IP Phone A-1 Giving Users Access to the User Options Web Pages A-1 How Users Access the Online Help System on the Cisco Unified IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 How Users Subscribe to Services and Configure Phone
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    -users of the phones. Many of the tasks involve configuring network settings and affect the phone's ability to function in the network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in this manual require familiarity
  • Cisco 7962G | Administration Guide - Page 12
    /hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco 7962G | Administration Guide - Page 13
    . Arguments for which you supply values are in italics. Elements in square brackets are optional. Alternative keywords are grouped in braces and separated by vertical bars. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 xiii
  • Cisco 7962G | Administration Guide - Page 14
    accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco 7962G | Administration Guide - Page 15
    provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the
  • Cisco 7962G | Administration Guide - Page 16
    Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 1 184911 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 1 4 5 6 7 8 9 15 14 13 12 11 10 184910 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 17
    on the Cisco Unified IP Phone 7962G and 7942G: 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature
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    value. For additional supported DHCP configurations, refer to Cisco Unified Communications Manager System Guide. HTTP is the standard way of transferring Cisco Unified IP Phones use HTTP for the XML information and moving documents across services and for troubleshooting purposes. the Internet
  • Cisco 7962G | Administration Guide - Page 19
    Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). If you are not using DHCP, you must manually assign these properties to each phone locally. LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the protocol (similar to CDP) that is supported PC port
  • Cisco 7962G | Administration Guide - Page 20
    call control. You can configure the Cisco Unified IP Phone to use either SCCP or Session Initiation Protocol (SIP). Transmission Control Protocol (TCP) TCP is a connection-oriented transport protocol. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access
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    as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony features that the Cisco Unified IP Phone supports and for tips on configuring them
  • Cisco 7962G | Administration Guide - Page 22
    modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates
  • Cisco 7962G | Administration Guide - Page 23
    . The Cisco Unified IP Phone 7962G and 7942G use the Phone security profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to the Cisco Unified Communications Manager Security Guide. If you configure
  • Cisco 7962G | Administration Guide - Page 24
    section on page 8-3 Troubleshooting • See the "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 • Refer to the Cisco Unified Communications Manager Security Guide Deleting the CTL file from the phone See the "Resetting or Restoring the Cisco Unified IP Phone" section on page
  • Cisco 7962G | Administration Guide - Page 25
    ) Description Signed binary files (with the extension .sgn) prevent tampering with the firmware image before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image. Each Cisco Unified IP Phone requires a unique certificate for
  • Cisco 7962G | Administration Guide - Page 26
    menu. For more information, see the "Device Configuration Menu" section on page 4-10. The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 for more information
  • Cisco 7962G | Administration Guide - Page 27
    for Cisco Unified IP Phones, page 1-8 • Security Restrictions, page 1-16 Establishing and Identifying Secure Conference Calls You can initiate a secure conference call and monitor the security level of participants. A secure conference call is established using this process: 1. A user initiates
  • Cisco 7962G | Administration Guide - Page 28
    participant tries to hold the call with MOH, the MOH does not play. Encrypted or authenticated Secure conference bridge Conference remains secure (encrypted or authenticated) 1-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625
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    Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including: • Cisco Unified IP Phone-The phone acts as the 802.1X supplicant, which initiates the request to access the network. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide
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    call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which the user initiated the barge. 1-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
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    you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    phone button templates (if required). Changes the number of line buttons, speed-dial buttons, Service URL buttons or adds a Privacy button to meet user needs. Refer to Cisco Communications Manager Administration Guide, "Phone Button Template Configuration" chapter. See the "Modifying Phone
  • Cisco 7962G | Administration Guide - Page 33
    can change speed-dial settings on their phones by using Cisco Unified CM User Options. Refer to Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Configuring Speed-Dial Buttons" section. Step 7 Configure Cisco Unified IP Phone services and
  • Cisco 7962G | Administration Guide - Page 34
    and user needs. For detailed procedures and information, refer to the sources in the list. Table 1-7 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G Configuration Step and Purpose For More Information Step 1 Choose the power source for the phone: • Power over Ethernet
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    work correctly. Refer to Cisco Unified IP Phone 7962G and 7942G Guide for Cisco Unified Communications Manager 6.0 (SCCP and SIP) Provide information to end users about how to use See Appendix A, "Providing Information to Users Via a their phones and how to configure their phone options. Website
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    Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone 1-22 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625-01
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    , page 2-1 • Providing Power to the Cisco Unified IP Phone, page 2-3 • Understanding Phone Configuration Files, page 2-5 • Understanding the Phone Startup Process, page 2-7 • Adding Phones to the Cisco Unified Communications Manager Database, page 2-8 • Using Cisco Unified IP Phones with Different
  • Cisco 7962G | Administration Guide - Page 38
    Available for the Cisco Unified IP Phone, page 5-1 Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unified IP Phone 7962G and 7942G have an internal Ethernet switch, enabling forwarding of packets to the phone, and to the access port and the network port on the back
  • Cisco 7962G | Administration Guide - Page 39
    Process, page 2-7 • Network Configuration Menu, page 4-5 Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by
  • Cisco 7962G | Administration Guide - Page 40
    Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco 7962G | Administration Guide - Page 41
    Understanding Phone Configuration Files Obtaining Additional Information about Power For related information about power, refer to the documents shown in Table 2-2. These documents provide information about the following topics: • Cisco switches that work with the Cisco Unified IP Phone 7962G and
  • Cisco 7962G | Administration Guide - Page 42
    the Cisco Unified IP Phone on Your Network Phone Configuration Files" chapter in Cisco Unified Communications Manager Security Guide. A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager. A phone accesses a default configuration file named
  • Cisco 7962G | Administration Guide - Page 43
    not using DHCP in your network, you must assign static IP addresses to each phone locally. • Resolving Startup Problems, page 9-2. Step 5 Accessing a TFTP Server • Network Configuration Menu, page 4-5. In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to
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    Problems, page 9-2. Step 8 Contacting Cisco Unified Communications Manager • Resolving Startup Problems, page 9-2. The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified Communications Manager and provides a phone with its load ID. After obtaining the file
  • Cisco 7962G | Administration Guide - Page 45
    Cisco Unified Communications Manager Security Guide. For information about enabling auto-registration, refer to "Enabling Auto-Registration" in the Cisco Unified Communications Manager Administration Guide. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 46
    instructions about BAT and about TAPS. Related Topics • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 2-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco 7962G | Administration Guide - Page 47
    the MAC Address for a Cisco Unified IP Phone" section on page 2-13. For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Bulk Administration Guide. Related Topics • Adding Phones with Auto-Registration, page 2-9 • Adding Phones with Auto-Registration and TAPS
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    the existing SIP phone from the Cisco Unified Communications Manager database. In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone. Power cycle the phone. 2-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    -register the SIP phones. Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone's MAC address in these ways: • From the phone, press the Settings button and
  • Cisco 7962G | Administration Guide - Page 50
    Determining the MAC Address for a Cisco Unified IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625-01
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    Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: • Working Voice over IP (VoIP) Network: - VoIP configured on your Cisco routers and gateways OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
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    the Cisco Unified IP Phone" section on page 5-1 for details. In Cisco Unified Communications Manager, you can add users to the database and associate them with specific phones. In this way, users gain access to web pages that allow them to configure items such as call forwarding, speed dialing, and
  • Cisco 7962G | Administration Guide - Page 53
    • Headset, page 3-4 Network and Access Ports The back of the Cisco Unified IP Phone 7962G and 7942G includes these ports: • Network port - labeled 10/100 SW on the 7962G and 7942G • Access port OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco 7962G | Administration Guide - Page 54
    lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the "Safety" section on page 3-2 for more information. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 55
    , refer to: http://www.vxicorp.com/cisco http://www.plantronics.com http://www.jabra.com Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset
  • Cisco 7962G | Administration Guide - Page 56
    Cisco Unified IP Phone 7962G and 7942G Configuration Step and Notes Step 1 Connect the handset to the Handset port. Step 2 Connect a headset to the Headset port. Optional. You can add a headset later if you do not connect one now. Step 3 Connect the power supply to the Cisco DC Adapter port
  • Cisco 7962G | Administration Guide - Page 57
    cable from the See the "Network and Access Ports" section on page 3-3 switch to the network port labeled 10/100 SW on the for guidelines. Cisco Unified IP Phone 7962G and 7942G. Each Cisco Unified IP Phone ships with one Ethernet cable in the box. You can use either Category 3/5/5e cabling for 10
  • Cisco 7962G | Administration Guide - Page 58
    -DC power supply 6 Handset port 3 AC power cord 7 Headset port 4 Network port (10/100 SW) for connecting to the 8 Footstand adjustment button network Related Topics • Adjusting the Placement of the Cisco Unified IP Phone, page 3-10 • Verifying the Phone Startup Process, page 3-12 • Configuring
  • Cisco 7962G | Administration Guide - Page 59
    Unified IP Phone Expansion Module 7914 is not compatible with SIP phones. • The Cisco Unified IP Phone Expansion Module 7914 is not supported on the Cisco Unified IP Phone 7942G. You can attach one or more Cisco Unified IP Phone Expansion Module 7914s to the Cisco Unified IP Phone 7962G by using
  • Cisco 7962G | Administration Guide - Page 60
    Reset for the changes to take effect. Chapter 3 Setting Up the Cisco Unified IP Phone Note Refer users to their Cisco Unified Communications Manager User Options web pages, so they can configure speed dial buttons and program buttons to access phone services on the Cisco Unified IP Phone Expansion
  • Cisco 7962G | Administration Guide - Page 61
    need to supply the following tools and parts: • Screwdriver • Screws to secure the Cisco Unified IP phone to the wall See Figure 3-3 for a graphical overview of the phone parts. Before You Begin To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from
  • Cisco 7962G | Administration Guide - Page 62
    3-3 Parts Used in Wall Mounting the Cisco Unified IP Phone AUX 137542 1 Footstand adjustment button-Raises and lowers adjustment plate 2 Wall mounting screw holes 3 Adjustment plate-Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power
  • Cisco 7962G | Administration Guide - Page 63
    • Default gateway IP address • TFTP server IP address • You also may configure the domain name and the DNS server settings, if necessary. Collect this information and see the instructions in Chapter 4, "Configuring Settings on the Cisco Unified IP Phone." OL-14625-01 Cisco Unified IP Phone 7962G
  • Cisco 7962G | Administration Guide - Page 64
    been provisioned, SIP phones present an "Enter password" prompt after you enter **#. Step 4 Step 5 Scroll to LSC and press the Update softkey. The phone prompts for an authentication string. Enter the authentication code and press the Submit softkey. 3-14 Cisco Unified IP Phone 7962G and 7942G
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    Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu, so
  • Cisco 7962G | Administration Guide - Page 66
    Configuring Security on the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone 3-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625-01
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    user has access to phone settings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. Related Topics • Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 OL-14625-01 Cisco Unified IP Phone 7962G
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    , page 4-3 • Editing Values, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 4-2 OL-14625-01
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    4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You
  • Cisco 7962G | Administration Guide - Page 70
    Host Configuration Protocol (DHCP) automatically assigns IP address to devices when you connect them to the network. Cisco Unified IP Phones enable DHCP by default. DHCP Enabled DHCP Address Released If you do not use DHCP in your network, you can make IP Domain Name settings manually. IP
  • Cisco 7962G | Administration Guide - Page 71
    Cisco Unified IP Phone Network Configuration Menu Table 4-1 Settings Configurable from a Cisco Unified IP Phone (continued) Category VLAN settings Port settings Description Network Configuration Menu Option • Admin. VLAN ID allows you to change the Admin. VLAN ID administrative VLAN used
  • Cisco 7962G | Administration Guide - Page 72
    about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the "Security Configuration Menu" section on page 4-21. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7962G | Administration Guide - Page 73
    which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option. If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7962G | Administration Guide - Page 74
    the Cisco Unified IP Phone Table 4-2 Network Configuration Menu Options (continued) Option Admin. VLAN ID DHCP Enabled DHCP Address Released Alternate TFTP SW Port Configuration Description To Change Auxiliary VLAN in which the phone is a member. 1. Unlock network configuration options. Used
  • Cisco 7962G | Administration Guide - Page 75
    the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option PC Port Configuration PC VLAN Connection Monitor Duration Description To Change Speed and duplex of the access port (labeled 10/100 PC on the Cisco Unified IP Phone 7962G and
  • Cisco 7962G | Administration Guide - Page 76
    4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu The Device Configuration menu provides access to eight sub-menus from which you can view a variety of settings that are specified in the configuration file for a phone. (The phone downloads the configuration file from
  • Cisco 7962G | Administration Guide - Page 77
    Change Displays the CODEC to use when a call is initiated. This Display only-cannot configure. value will always be set to none. Displays the configuration of the out-of-band signaling (for tone detection on the IP side of a gateway). The Cisco Unified IP phone (SIP) supports out-of-band signaling
  • Cisco 7962G | Administration Guide - Page 78
    Display only-cannot configure. Displays if call statistics are enabled on the phone. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. 4-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7962G | Administration Guide - Page 79
    be used by the phone. This value will always be set to 5060. Displays if the line is part of a shared line (Yes) or not Display only-cannot configure. (No). Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-10 OL-14625-01 Cisco Unified IP Phone 7962G
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    , choose speed dial label and number assigned to that line. Device > Phone > Add a New Speed Dial. Related Topics • Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-10 4-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco 7962G | Administration Guide - Page 81
    not been used and no menu is open before the XML service specified in the Idle URL option is activated. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 82
    Supported modes are Use Cisco Unified Communications Manager Directed Broadcast, Unicast, Multicast, Any cast. Administration to modify. Secondary server mode. Supported modes are Display only-cannot configure. Directed Broadcast, Unicast, Multicast, Any cast. 4-16 Cisco Unified IP Phone 7962G
  • Cisco 7962G | Administration Guide - Page 83
    most recent incoming call. When this option is disabled, all automatic focus changes, including Auto Line Select, are disabled regardless of their setting. Default: Enabled OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 4-17
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    the phone can participate in From Cisco Unified Communications Manager video calls when connected to an appropriately Administration, choose Device > Phone > Phone equipped computer. Configuration. 4-18 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco 7962G | Administration Guide - Page 85
    choose Device > Phone > Phone Configuration. Range: 0 percent to 100 percent. (0 percent is -66 dBM and 100 percent is -3 dBM.) Default: 84 percent (-10dBM) See also: Recording Tone OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7962G | Administration Guide - Page 86
    Headset UI Control option), the user-configured value takes precedence. Enables/disables Cisco Unified IP Phones to advertise the G.722 codec to Cisco Unified Communications Manager. If enabled (default), and if each endpoint in the attempted call supports G.722 in its capabilities set, Cisco
  • Cisco 7962G | Administration Guide - Page 87
    the access port on the phone is enabled (Yes) or disabled (No). Must be set to enabled for video support on the phone From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for
  • Cisco 7962G | Administration Guide - Page 88
    > Enterprise Parameters. DSCP IP classification for phone-based services. From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. 4-22 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625
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    > Phone Configuration. • Enabled • Disabled-default If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: • Call Statistics Screen, page 7-12 • Streaming Statistics, page 8-11 OL-14625-01 Cisco Unified IP Phone 7962G
  • Cisco 7962G | Administration Guide - Page 90
    Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4-14 Network Configuration Menu Options (continued) Option CDP: PC Port Description To Change Indicates whether CDP is supported on the PC port From Cisco Unified Communications Manager (default is
  • Cisco 7962G | Administration Guide - Page 91
    Use this setting to force the phone to use a specific discovery protocol. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration • Enabled-default • Disabled OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide
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    port. Use this setting to force the phone to use a specific discovery protocol, which should match the protocol supported by the switch. Settings include: From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration • Enabled-default • Disabled LLDP Power
  • Cisco 7962G | Administration Guide - Page 93
    on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
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    file, refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. • A locked padlock icon in this option indicates that the CTL file is locked. • An unlocked padlock icon indicates that the CTL file is unlocked. IP address of the CAPF used
  • Cisco 7962G | Administration Guide - Page 95
    for this server. For more information about this file, refer to the "Configuring the Cisco CTL Client" section in Cisco Unified Communications Manager Security Guide. IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. Also displays a certificate icon if
  • Cisco 7962G | Administration Guide - Page 96
    Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 for assistance in recovering from a deleted shared secret. Realm-Indicates the user network domain, Display only-Cannot configure. always set as Network. 4-30 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco 7962G | Administration Guide - Page 97
    Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-19 describes the 802.1X Authentication Real- failed, waiting before next attempt (approximately 60 seconds) OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 98
    Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone 4-32 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625-01
  • Cisco 7962G | Administration Guide - Page 99
    configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z. OL-14625-01 Cisco
  • Cisco 7962G | Administration Guide - Page 100
    Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter. Anonymous Call Block Allows a user to reject calls from anonymous (SIP phones only) callers. Refer to the Cisco Unified Communications
  • Cisco 7962G | Administration Guide - Page 101
    Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Barge Block external to external transfer Busy Lamp Field (BLF) speed dial Call display restrictions Call forward Description Configuration Reference Allows a user to join a non-private call
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    Guide, "Call Display Restrictions" chapter. Allows a user to block their phone number or e-mail address from phones that have caller identification enabled. Refer to the Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter. Cisco Unified IP Phone 7962G
  • Cisco 7962G | Administration Guide - Page 103
    a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number. For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter. • Cisco Unified
  • Cisco 7962G | Administration Guide - Page 104
    , Templates, Services, and Users Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Directed Call Park Allows a user to direct an active call to an available directed call park number. After pressing Transfer, the user dials the
  • Cisco 7962G | Administration Guide - Page 105
    on a phone in another group by using a group pickup code. For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Group" chapter. Allows the user to move a connected call from an active state to a held state. • Requires no configuration
  • Cisco 7962G | Administration Guide - Page 106
    the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Intercom Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to: Cisco Unified Communications Manager Feature and Services Guide, "Intercom
  • Cisco 7962G | Administration Guide - Page 107
    IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers. Refer to the Cisco Unified Communications Manager System Guide, "SIP Dial Rules Configuration" chapter. OL-14625-01 Cisco Unified IP Phone 7962G
  • Cisco 7962G | Administration Guide - Page 108
    Guide, "Cisco Unified IP Phones" chapter. • Cisco Unified Communications Manager Features and Services Guide, "Quality Report Tool" chapter. Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing a button. Ring setting Identifies ring type used
  • Cisco 7962G | Administration Guide - Page 109
    Button Barge (SCCP phones only) Speed-dialing Description Configuration Reference Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe. For
  • Cisco 7962G | Administration Guide - Page 110
    -Mail Port Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7962G and 7942G gives users access
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    more information, refer to the "LDAP System," "LDAP Directory," and "LDAP Authentication" chapters in the Cisco Unified Communications Administration Guide. After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone 7962G and 7942G
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    . Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial
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    customized directories from a Cisco Unified IP Phone. • Create a personal directory. • Set up speed dial and call forwarding numbers. • Subscribe to services that are accessible from a Cisco Unified IP Phone. You can add users to Cisco Unified Communications Manager using either of these methods
  • Cisco 7962G | Administration Guide - Page 114
    pages (default). • Hide All Settings-No call forward settings display on the User Options web pages. • Show Only Call Forward All-Only call forward all calls displays on the User Options web pages. . 5-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco 7962G | Administration Guide - Page 115
    .xml files from the system using the following admin command-line interface (CLI) "file" commands: • admin:file - file list* - file view* - file search* - file get* - file dump* - file tail* - file delete* OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 116
    Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM
  • Cisco 7962G | Administration Guide - Page 117
    TFTP server used by the phone. By storing your own PNG files and editing the XML file on the TFTP server, you can designate the background images from which users can choose. In this way, you can provide custom images, such as your company logo. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G
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    Each background image requires two PNG files: • Full size image-Version that appears on the on the phone. • Thumbnail image-Version that appears on the Background Images screen from which users can select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone 7962G and
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    you are using a graphics program that supports a posterize feature for grayscale, set the number of tonal levels per channel to 16, and the image will posterize to 16 shades of grayscale. Configuring a Custom Background Image To create custom background images for the Cisco Unified IP Phone, follow
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    in the Advanced Service Parameters). Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call connects using the G.722 codec
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    the Cisco Unified IP Phone 7962G and 7942G, see Chapter 9, "Troubleshooting and Maintenance." This chapter includes these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-2 • Call Statistics Screen, page 7-12 OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide
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    No. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets.) For more information about this file, refer to Cisco Unified Communications Manager Security Guide. Indicates whether a manufacturing installed certificate (used for the security
  • Cisco 7962G | Administration Guide - Page 123
    Cisco Unified IP Phone Message BootP server used Description Possible Explanation and Action The phone obtained its IP address from a None. This message is informational only. BootP server rather than a DHCP server. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for
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    CTL file, refer to Cisco Unified Communications Manager Security Guide. The phone could not update its certificate trust list (CTL) file. Problem with the CTL file on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7962G
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    not assigned a duplicate IP address. See the "Network Configuration Menu" section on page 4-5 section for details. • If you are using DHCP, check the DHCP server configuration. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 7-5
  • Cisco 7962G | Administration Guide - Page 126
    configuration file. correct. The phone has been configured to release The phone remains idle until it is power cycled or you its IP address. reset the DHCP address. See the "Network Configuration Menu" section on page 4-5 for details. Cisco Unified IP Phone 7962G and 7942G Administration Guide
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    Messages on the Cisco Unified IP Phone (continued) Message Load Auth Failed Load ID incorrect Load rejected HC Load Server is invalid No default router No DNS server IP Description Possible Explanation and Action The phone could not load a configuration Check that: file. • A good version of
  • Cisco 7962G | Administration Guide - Page 128
    . If security is configured, because the CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. The phone failed during programming. Attempt to resolve this error by power cycling the phone. If the problem persists, contact
  • Cisco 7962G | Administration Guide - Page 129
    Item Rx Frames Tx Frames Rx Broadcasts Description Number of packets received by the phone Number of packets sent by the phone Number of broadcast packets received by the phone OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 7-9
  • Cisco 7962G | Administration Guide - Page 130
    -TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed Time Port 1 Port 2 DHCP BOUND Description Cause of the last reset of the phone Amount of time that has
  • Cisco 7962G | Administration Guide - Page 131
    each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. Table Table 7-5 explains the information that is displayed on this screen for each connected expansion module. You can use this information to troubleshoot the expansion module, if necessary. In the Expansion Module
  • Cisco 7962G | Administration Guide - Page 132
    on the Cisco Unified IP Phone Table 7-5 Expansion Module Statistics (continued) Item TX Retransmit TX Buffer Full Description Number of packets that have been retransmitted to the expansion module Number of packets discarded because the expansion module was not able to accept new messages Call
  • Cisco 7962G | Administration Guide - Page 133
    Quality of Calls" section on page 9-15. Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Average MOS /iLBC gives 3.9 • G.729 A/AB gives 3.8 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 7-13
  • Cisco 7962G | Administration Guide - Page 134
    . Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. 7-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625-01
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    Web Page Access, page 8-3 • Device Information, page 8-4 • Network Configuration, page 8-5 • Network Statistics, page 8-9 • Device Logs, page 8-11 • Streaming Statistics, page 8-11 OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7962G | Administration Guide - Page 136
    -Displays up to the 10 most recent status messages that the phone has generated since it was last powered up. For more information, see the "Device Logs" section on page 8-11. Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 8-2 OL-14625-01
  • Cisco 7962G | Administration Guide - Page 137
    Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access - Debug Display-Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the "Device Logs" section on page 8-11. • Streaming
  • Cisco 7962G | Administration Guide - Page 138
    of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Hardware Revision
  • Cisco 7962G | Administration Guide - Page 139
    Server 2-5) used by the phone. Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Auxiliary VLAN in which the phone is a member. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications
  • Cisco 7962G | Administration Guide - Page 140
    URL of the server from which the phone obtains Cisco Unified IP Phone services. Indicates whether DHCP is being used by the phone. Indicates the setting of the DHCP Address Released option on the phone's Network Configuration menu. Indicates whether the phone is using an alternative TFTP server. URL
  • Cisco 7962G | Administration Guide - Page 141
    any phone configuration transfer. DSCP IP classification for phone-based services. Displays the security mode that is set for the phone. Indicates whether web access is enabled (Yes) or disabled (No) for the phone. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco 7962G | Administration Guide - Page 142
    the Cisco Unified IP Phone Remotely Table 8-2 Network Configuration Area Items (continued) Item Span to PC Port PC VLAN Forwarding Delay LLDP: PC Port LLDP-MED: SW Port LLDP Power Priority LLDP Asset ID CDP: PC Port Description Indicates whether the phone will forward packets transmitted
  • Cisco 7962G | Administration Guide - Page 143
    the items in this area. • Access-Displays information about network traffic to and from the PC port (10/100 PC) on the phone. Table 8-4 describes the items in 1522 bytes in size OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 8-9
  • Cisco 7962G | Administration Guide - Page 144
    LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. 8-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7962G | Administration Guide - Page 145
    messages that might be useful to Cisco TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or
  • Cisco 7962G | Administration Guide - Page 146
    Calls" section on page 9-15. Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses If using voice activity detection (VAD), a longer interval might be required to Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7962G | Administration Guide - Page 147
    the Voice Quality of Calls" section on page 9-15. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average 0. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 8-13
  • Cisco 7962G | Administration Guide - Page 148
    Settings on the Cisco Unified IP Phone" chapter • "Configuring Features, Templates, Services, and Users" chapter • "Call Statistics Screen" section on page 7-12 • "Monitoring the Voice Quality of Calls" section on page 9-15 8-14 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco 7962G | Administration Guide - Page 149
    Tips, page 9-10 • General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only), page 9-13 • Resetting or Restoring the Cisco Unified IP Phone, page 9-13 • Using the Quality Report Tool, page 9-15 • Monitoring the Voice Quality of Calls, page 9-15 • Where to
  • Cisco 7962G | Administration Guide - Page 150
    a factory reset of the phone. For instructions, see the "Performing a Factory Reset" section on page 9-14. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative
  • Cisco 7962G | Administration Guide - Page 151
    . Such a setting is particularly useful if the phone was recently moved from a from one location to another. See the "Network Configuration Menu" section on page 4-5 for instructions. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • Cisco 7962G | Administration Guide - Page 152
    VLAN configuration. Refer to the Troubleshooting Switch Port and Interface Problems document, available at this URL: http://www.cisco.com/warp/customer/473/53.shtml • IP Address, Subnet Mask, Default Router-If you have assigned a static IP address to the phone, you must manually enter settings for
  • Cisco 7962G | Administration Guide - Page 153
    the phone in the Cisco Unified Communications Manager database, but there is no button on the phone with which calls can be answered. These directory numbers should be removed from the phone and deleted if necessary. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco
  • Cisco 7962G | Administration Guide - Page 154
    the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk, you should investigate the cause. If
  • Cisco 7962G | Administration Guide - Page 155
    address, verify that you have entered the correct settings. See the "Network Configuration Menu" section on page 4-5 for more information. Verifying the Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on
  • Cisco 7962G | Administration Guide - Page 156
    6 Use the Erase softkey to reset phone settings to their default values. See the "Resetting or Restoring the Cisco Unified IP Phone" section on page 9-13 for details. Modify DHCP and IP settings: a. Disable DHCP. See the "Network Configuration Menu" section on page 4-5 for instructions. b. Assign
  • Cisco 7962G | Administration Guide - Page 157
    about security and encryption, refer to Cisco Unified Communications Manager Security Guide. Table 9-1 Cisco Unified IP Phone Security Troubleshooting Problem Possible Cause Device authentication error. CTL file does not have a Cisco Unified Communications Manager certificate or has
  • Cisco 7962G | Administration Guide - Page 158
    a line (by using the PC port), the phones will not work. Poor quality when calling digital cell phones using the G.729 protocol. In Cisco Unified Communications Manager, you can configure the network to use the G.729 protocol (the default is G.711). When using G.729, calls between an IP phone and
  • Cisco 7962G | Administration Guide - Page 159
    replacing the lights, should resolve the problem. When you are on a call that requires keypad input, if you press the keys too quickly, some of them might not be recognized. The RxType and the TxType statistics show the codec that is being used for a conversation between this Cisco Unified IP phone
  • Cisco 7962G | Administration Guide - Page 160
    a call does not receive audio, IP connectivity between phones is not established. Check the configurations in routers and switches to ensure that IP connectivity is properly configured. If the Peer Firmware Sharing fails, the phone will default to using the TFTP server to download firmware. Access
  • Cisco 7962G | Administration Guide - Page 161
    that you have power to the Cisco Unified IP Phone Expansion Module 7914 Lighted buttons on the first Cisco Unified Verify that the Cisco Unified IP Phone Expansion Module 7914 is configured IP Phone Expansion Module 7914 are all in Cisco Unified Communications Manager. red. Lighted buttons on the
  • Cisco 7962G | Administration Guide - Page 162
    a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file-Erased • LSC-Erased • User configuration settings-Reset to default values • Network configuration settings-Reset to default values • Call
  • Cisco 7962G | Administration Guide - Page 163
    problem category, and this feedback is logged in an XML file. Actual information logged depends on the user selection, and whether the destination device is a Cisco Unified IP Phone. For more information about using QRT, refer to Cisco Unified Communications Manager Features and Services Guide
  • Cisco 7962G | Administration Guide - Page 164
    Calls Chapter 9 Troubleshooting and Maintenance • MOS-LQK metrics-Use a numeric score to estimate the relative voice listening quality. The Cisco Unified IP Phone and useful for both wideband and narrowband calls. 9-16 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 165
    available for your access level. • Cisco Unified IP Phone Troubleshooting Resources: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 9-17
  • Cisco 7962G | Administration Guide - Page 166
    Unified IP Phone Chapter 9 Troubleshooting and Maintenance • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use
  • Cisco 7962G | Administration Guide - Page 167
    Phone Features, page A-2 • How Users Access a Voice Messaging System, page A-3 • How Users Configure Personal Directory Entries, page A-3 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services
  • Cisco 7962G | Administration Guide - Page 168
    . How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring
  • Cisco 7962G | Administration Guide - Page 169
    you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone. • Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users. • How the phone indicates that
  • Cisco 7962G | Administration Guide - Page 170
    the default installation directory, you can open the application by choosing Start > Programs > Cisco > IP Phone Address Synchronizer. To configure user information, click the Password button. The Cisco Unified IP Phone User window appears. Enter the Cisco Unified IP Phone user name and password and
  • Cisco 7962G | Administration Guide - Page 171
    Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Step 9 Step 10 The Cisco Unified IP Phone User window appears. Enter your user identification and password for the Cisco Unified IP Phone User Options application. To start the directory
  • Cisco 7962G | Administration Guide - Page 172
    How Users Configure Personal Directory Entries Appendix A Providing Information to Users Via a Website Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 A-6 OL-14625-01
  • Cisco 7962G | Administration Guide - Page 173
    specific sections that describe the features in the phone guide are referenced in Table B-1. Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol Features Calling Features Abbreviated Dialing Cisco Unified IP Phones 7962G, 7942G SCCP SIP Supported Supported Answer
  • Cisco 7962G | Administration Guide - Page 174
    Cisco Unified IP Phones 7962G, 7942G Features SCCP SIP For More Information Calling Features Call Back Supported Supported "Basic Call Handling-Placing a Call: Additional Options" Call Forward All Supported Supported "Basic Call Handling-Forwarding Calls to Another Number" Call Forward
  • Cisco 7962G | Administration Guide - Page 175
    -Speed Dialing" "Basic Call Handling-Transferring Calls" "Basic Call Handling-Transferring Calls" "Using Call Logs and Directories-Using Call Logs" "Understanding Additional Configuration Options" "Accessing Voice Messages" section of the Phone Guide OL-14625-01 Cisco Unified IP Phone 7962G
  • Cisco 7962G | Administration Guide - Page 176
    Dialing" "Using Call Logs and Directories-Directory Dialing" Cisco Unified Communications Manager Assistant User Guide Cisco Unified Communications Manager Features and Services Guide Cisco Unified Communications Manager Attendant Console User Guide Cisco Unified IP Phone Expansion Module 7914 Phone
  • Cisco 7962G | Administration Guide - Page 177
    Adding Language Overlays to Phone Buttons To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text overlays to add to a phone. To order these language
  • Cisco 7962G | Administration Guide - Page 178
    Installing the Cisco Unified Communications Manager Locale Installer Appendix C Supporting International Users Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 C-2 OL-14625-01
  • Cisco 7962G | Administration Guide - Page 179
    and operating environment specifications for the Cisco Unified IP Phone 7962G and 7942G. Table D-1 Physical and Operating Specifications Specification Operating temperature Operating relative humidity Storage temperature Height Width Depth Weight Power Cables Distance Requirements Value or Range
  • Cisco 7962G | Administration Guide - Page 180
    on the Cisco Unified IP Phone 7962G and 7942G). • RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC on the Cisco Unified IP Phone 7962G and 7942G). • 48-volt power connector. Network and Access Port Pinouts Although both the network and access ports are used for network
  • Cisco 7962G | Administration Guide - Page 181
    Table D-3 Access Port Connector Pinouts (continued) Pin Number Function 5 BI_DD- 6 BI_DA- 7 BI_DC+ 8 BI_DC- Note "BI" stands for bi-directional, while DA, DB, DC and DD stand for "Data A", "Data B", "Data C" and "Data D", respectively. OL-14625-01 Cisco Unified IP Phone 7962G and 7942G
  • Cisco 7962G | Administration Guide - Page 182
    Network and Access Port Pinouts Appendix D Technical Specifications Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 D-4 OL-14625-01
  • Cisco 7962G | Administration Guide - Page 183
    phone settings 3-14, 4-2 access port configuring 4-9 connecting 3-7 disabled 4-21 forwarding packets to 4-21, 8-8 purpose 3-4 access to phone settings 4-1 Access web page 8-2, 8-9 adding Cisco Unified IP Phones manually 2-11 Cisco Unified IP Phones using auto-registration 2-9 users to Cisco Unified
  • Cisco 7962G | Administration Guide - Page 184
    B-4 Cisco Unified IP Phone adding manually to Cisco Unified Communications Manager 2-11 adding to Cisco Unified Communications Manager 2-8 cleaning 9-18 configuration checklist 1-17 configuration requirements 1-17 IN-2 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 185
    installation requirements 1-17 modifying phone button templates 5-13 mounting to wall 3-11 power 2-3 registering 2-8 registering with Cisco Unified Communications Manager 2-9 resetting 9-13 technical specifications D-1 using LDAP directories 5-13 web page 8-1 Cisco Unified IP Phone Expansion Module
  • Cisco 7962G | Administration Guide - Page 186
    call forward options 5-16 user options web page defaults 5-16 Erase softkey 9-14 error messages, used for troubleshooting 9-3 Ethernet Configuration menu about 4-21 Span to PC Port option 4-21 Ethernet Information web page 8-2, 8-9 expansion module 7914 B-4 extension mobility 5-6, B-2 external power
  • Cisco 7962G | Administration Guide - Page 187
    3-2 network requirements 3-1 preparing 2-8 requirements, overview 1-17 intercom 5-8, B-3 interference, cell phone 1-1 Internet Protocol (IP) 1-5 IP Address 4-6 IP address, troubleshooting 9-4 J join 5-8, B-3 OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified
  • Cisco 7962G | Administration Guide - Page 188
    , using with Cisco Unified IP Phone 5-13 light strip 1-4 line buttons, identifying 1-3 List.xml file 6-3, 6-4 LLDP 4-25 asset ID 4-26 PC port 8-8 power priority 4-26 LLDP-MED 4-26 SW port 8-8 Locale Configuration menu about 4-16 options Network Locale 4-16 Network Locale Version 4-16 User Locale
  • Cisco 7962G | Administration Guide - Page 189
    PC Port Configuration 4-9 PC Port Disabled 4-21 Peer firmware sharing 4-25, 9-12 personal directories, configuring 5-13 personal directory B-4 phone button templates 5-13 phone hardening 1-12 phone lines, buttons for 1-3 OL-14625-01 Cisco Unified IP Phone 7962G and 7942G Administration Guide for
  • Cisco 7962G | Administration Guide - Page 190
    secure conferencing B-3 secure SRST reference 1-11 securing the phone with a cable lock 3-10 security CAPF (Certificate Authority Proxy Function) 1-11 configuring on phone 3-14 IN-8 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625
  • Cisco 7962G | Administration Guide - Page 191
    ) conference 5-5 startup problems 9-2 startup process accessing TFTP server 2-7 configuring VLAN 2-7 contacting Cisco Unified Communications Manager 2-8 loading stored phone image 2-7 obtaining IP address 2-7 obtaining power 2-7 requesting configuration file 2-8 requesting CTL file 2-8 understanding
  • Cisco 7962G | Administration Guide - Page 192
    presence-enabled directories 5-9 privacy 5-10 redial 5-10 ring activity 5-10 services 5-11 Services URL button 5-11 shared line 5-11 silent monitoring 5-11 speed dialing 5-11 IN-10 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 OL-14625-01
  • Cisco 7962G | Administration Guide - Page 193
    access to 5-16, A-1 user options web page call forward settings 5-16 users accessing voice messaging system A-3 adding to Cisco Unified Communications Manager 5-15 configuring personal directories A-3 documentation for A-2 providing support to A-1 required information A-1 subscribing to services
  • Cisco 7962G | Administration Guide - Page 194
    Configuration web page 8-2 preventing access to 8-3 Status Messages 8-2, 8-11 Stream 0 8-11 Stream 1 8-3, 8-11 Stream 2 8-3, 8-11 Stream 3 8-3, 8-11 Stream 4 8-3, 8-11 Stream 5 8-3, 8-11 wideband codec 1-1 wideband headset 4-20 IN-12 Cisco Unified IP Phone 7962G and 7942G Administration Guide
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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone 7962G and 7942G
Administration Guide for Cisco Unified
Communications Manager 6.1
Text Part Number: OL-14625-01