Cisco ASR1006 Hardware Installation Guide - Page 165
Include Volt_shutdown, Temp_shutdown
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Chapter 7 Troubleshooting the Installation Troubleshooting the Hardware Table 7-3 Possible Problems and Solutions for Hardware-Based Out-of-Service States on the Cisco WebEx Node SPA and SPA-DSP (continued) Possible Problem Observations and Comments Temperature or voltage sensors have values that are not in the range of safe operation for the Cisco WebEx Node SPA and SPA-DSP. • The show hw-module subslot all oir command displays an "Environmental limits exceeded" reason code. • The show hw-module subslot sensors command displays the actual values for the temperature and voltage on the Cisco WebEx Node SPA, as shown in the following example: Router# show hw-module subslot 0/0 sensors SPA-WMA-K9[0/0] temperature sensor 0, reading: 31C SPA-WMA-K9[0/0] temperature sensor 1, reading: 36C SPA-WMA-K9[0/0] temperature sensor 2, reading: 48C SPA-WMA-K9[0/0] temperature sensor 3, reading: 51C SPA-WMA-K9[0/0] temperature sensor 4, reading: 57C SPA-WMA-K9[0/0] temperature sensor 5, reading: 32C SPA-WMA-K9[0/0] nominal: 3.300V, reading: 3.257V SPA-WMA-K9[0/0] nominal: 2.500V, reading: 2.454V SPA-WMA-K9[0/0] nominal: 5.000V, reading: 5.038V SPA-WMA-K9[0/0] nominal: 1.200V, reading: 1.195V SPA-WMA-K9[0/0] nominal: 1.100V, reading: 1.097V SPA-WMA-K9[0/0] nominal: 1.000V, reading: 0.998V SPA-WMA-K9[0/0] nominal: 0.900V, reading: 0.892V SPA-WMA-K9[0/0] nominal: 1.800V, reading: 1.785V Solutions 1. Enter the show logging | include TEMP_SHUTDOWN command and look for a temperature shutdown error message. The following is an example of an error message due to excessive temperature: *Jan 27 17:46:22.285: %SPA-0-TEMP_SHUTDOWN: SIP1/1: SPA-WMA-K9[1/1] temperature too high on sensor 2. (90C) SPA has been shut down. Tip If you do not find a temperature shutdown error message, it's possible that the logging buffer has overflowed from too many warning messages. Enter the show logging | include TEMP_WARNING command to confirm. 2. If you find a temperature error message, then verify that the fan within the power supply is working correctly. Refer to the "Troubleshooting the Cooling Subsystem" section of the "Troubleshooting Initial Startup Problems" chapter in the Cisco ASR 1000 Series Aggregation Services Router Hardware Installation Guide. 3. If no temperature error message is found, enter the show logging | include VOLT_SHUTDOWN command to find a voltage shutdown error message. If an error messages indicates a voltage problem, then the SIP could be providing an unstable voltage to the SPA, or there might be a hardware problem on the Cisco WebEx Node SPA itself. Try installing the SPA into another SIP and see if the problem continues. If the problem still occurs, then there is a voltage problem on the Cisco WebEx Node SPA. OL-14126-12 Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide 7-5