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Cisco WebEx Node SPA Has Issued Hardware Error Messages, show logging, show tech-support

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Chapter 7 Troubleshooting the Installation Troubleshooting the Hardware Cisco WebEx Node SPA Has Issued Hardware Error Messages There are several different error messages for the Cisco WebEx Node SPA that might appear in the output of the show logging command. Table 7-4 provides an example of error messages of the SPA_CPU_ERR type. For more information about other system error messages for the Cisco WebEx Node SPA, refer to the System Messages for Cisco IOS XE document. Table 7-4 SPA_CPU_ERR Messages on the Cisco WebEx Node SPA Possible Problem Observations and Comments Solutions Hardware problem on the Cisco WebEx Node SPA. The show logging command shows a SPA_CPU_ERR message for the SPA_SRVCS_ENGINE facility, as shown in the following example: *Mar 24 23:52:06.527: %SPA_SRVCS_ENGINE-3-SPA_CPU_ ERR: SIP0/1: SPA-WMA-K9[0/1]: SPA CPU HW errors: Octeon L2D ECC double bit (core 4): fadr: 0x23e86, syn0: 0x0, syn1: 0xe7c00 *Mar 24 23:52:06.527: %SPA_SRVCS_ENGINE-3-HW_ERR: SIP0/1: SPA-WMA-K9[0/1]: A Hardware device error was detected by SPA CPU, trying to recover the SPA by reload. 1. Look up the error message in the Error Message Decoder tool or in the System Messages for Cisco IOS XE document. 2. Record the message exactly as it appears on the console. 3. Collect the output from the show tech-support command on the Cisco WebEx Node SPA console and contact Cisco technical support to create a Return Materials Authorization (RMA) case. For information about running the show tech-support command on the Cisco WebEx Node SPA console, see the "Collecting the show tech-support Output from the Cisco WebEx Node SPA Console" section on page 7-10. DSP SPA: A hardware device error was detected DSP firmware is a software that performs all DSP services. DSP firmware is downloaded from SIP to the SPA-DSP. If DSP firmware is not downloaded to SPA-DSP, the following error message is displayed on console: "DSP SPA: A hardware device error was detected". Reload the SPA-DSP using the hw-module subslot slot/subslot reload command from privilege exec command mode. OL-14126-12 Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide 7-7

Section	Page
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide	1
Contents	3
Preface	11
SIP and SPA Product Overview	17
Introduction to SIPs and SPAs	17
SPA Interface Processors	17
Shared Port Adapters	18
SIP and SPA Compatibility	19
Modular Optics Compatibility	21
Overview: Cisco ASR 1000 Series Aggregation Services Routers SIPs	29
SIP Summary	29
Checking Hardware and Software Compatibility	30
SPA Interface Addresses on SIPs	31
Identifying Slots and Subslots for SIPs and SPAs	31
Specifying the Slot Location for a SIP	31
Specifying the SIP Subslot Location for a SPA	33
Cisco ASR 1000 Series SPA Interface Processor Overview	35
Cisco ASR1000-SIP10 Overview	35
Cisco ASR1000-SIP10 LEDs	36
Cisco ASR1000-SIP10 Physical Specifications	36
Cisco ASR1000-SIP40 Overview	37
Cisco ASR1000-SIP40 LEDs	38
Cisco ASR1000-SIP40 Physical Specifications	39
Cisco ASR 1013 Router and Slot Numbering for SIP	39
Overview: Cisco ASR 1000 Series Aggregation Services Routers SPAs	43
SPA Summary	44
Checking Hardware and Software Compatibility	46
Bandwidth Oversubscription	46
Cisco ASR1000-SIP10 Oversubscription Guidelines	48
Cisco ASR1000-SIP40 Oversubscription Guidelines	48
1-Port and 3-Port Clear Channel OC-3 ATM SPA Overview	49
1-Port and 3-Port Clear Channel OC-3 ATM SPA LEDs	49
1-Port and 3-Port Clear Channel OC-3 ATM SPA Interface Specifications	50
1-Port and 3-Port Clear Channel OC-3 ATM SPA Cables and Connectors	50
1-Port Clear Channel OC-12 ATM SPA Overview	51
1-Port Clear Channel OC-12 ATM SPA LEDs	52
1-Port Clear Channel OC-12 ATM SPA Interface Specifications	53
1-Port Clear Channel OC-12 ATM SPA Cables and Connectors	53
4-Port and 8-Port Fast Ethernet SPA Overview	54
4-Port and 8-Port Fast Ethernet SPA LEDs	54
4-Port and 8-Port Fast Ethernet SPA Cables, Connectors, and Pinouts	55
1-Port 10-Gigabit Ethernet SPA Overview	56
1-Port 10-Gigabit Ethernet SPA LEDs	57
1-Port 10-Gigabit Ethernet SPA XFP Optical Transceiver Modules, Connectors, and Cables	58
XFP Connections	58
XFP Port Cabling Specifications	60
2-Port Gigabit Ethernet SPA Overview	60
2-Port Copper and Optical Gigabit Ethernet SPA LEDs	60
2-Port Copper and Optical Gigabit Ethernet SPA Cables, Connectors, and Pinouts	61
SFP Module Connections	61
Cables, Connectors, and Pinouts	61
5-Port Gigabit Ethernet SPA Overview	62
5-Port Gigabit Ethernet SPA LEDs	62
5-Port Gigabit Ethernet SPA Connectors	64
SFP Module Connections	64
8-Port Gigabit Ethernet SPA Overview	64
8-Port Gigabit Ethernet SPA LEDs	65
8-Port Gigabit Ethernet SPA Connectors	65
SFP Module Connections	65
10-Port Gigabit Ethernet SPA Overview	66
10-Port Gigabit Ethernet SPA LEDs	66
10-Port Gigabit Ethernet SPA Connectors	67
SFP Module Connections	67
SFP Module and Cabling Specifications for Gigabit Ethernet SPAs	67
SFP Module Specifications	67
SFP Module Cabling and Connection Equipment	70
CWDM and DWDM SFP Modules for Gigabit Ethernet SPAs	71
CWDM SFP Module Specifications for All Gigabit Ethernet SPAs Using SFP Modules	71
DWDM SFP Module Specifications	73
2-Port Gigabit Synchronous Ethernet SPA Overview	74
2-Port Gigabit Synchronous Ethernet SPA LEDs	74
2-Port Gigabit Synchronous Ethernet SPA Interface Specifications	75
Power Supply	76
Standards Compliance	76
2-Port Gigabit Synchronous Ethernet SPA Cables and Connectors	76
SFP Optics Module	76
BITS Interface	77
2-Port, 4-Port, and 8-Port OC-3c/STM-1 POS SPA Overview	77
2-Port and 4-Port OC-3c/STM-1 POS SPA LEDs	77
2-Port and 4-Port OC-3c/STM-1 POS SPA Interface Specifications	78
2-Port and 4-Port OC-3c/STM-1 POS SPA Optical Transceiver Modules and Cables	78
OC-3 Module Connections	80
1-Port OC-48c/STM-16 POS SPA Overview	80
1-Port OC-48c/STM-16 POS SPA LEDs	81
1-Port OC-48c/STM-16 POS SPA Interface Specifications	82
1-Port OC-48c/STM-16 POS SPA Optical Transceiver Modules, Connectors, and Cables	83
2-Port and 4-Port OC-48c/STM-16 POS SPA Overview	83
2-Port and 4-Port OC-48c/STM-16 POS SPA LEDs	84
2-Port and 4-Port OC-48c/STM-16 POS SPA Interface Specifications	85
2-Port and 4-Port OC-48c/STM-16 POS SPA Cables, Optical Transceiver Modules, and Connectors	85
OC-48 Module Connections	86
1-Port OC-12c/STM-4 POS SPA Overview	86
1-Port OC-12c/STM-4 POS SPA LEDs	86
1-Port OC-12c/STM-4 POS SPA Interface Specifications	87
1-Port OC-12c/STM-4 POS SPA SFP Optical Transceiver Modules and Cables	88
OC-12 Module Connections	89
2-Port, 4-Port, and 8-Port OC-12c/STM-4 POS SPA Overview	90
2-Port, 4-Port, and 8-Port OC-12c/STM-4 Multirate POS SPA LEDs	90
2-Port, 4-Port, and 8-Port OC-12c/STM-4 Multirate POS SPA Interface Specifications	91
2-Port, 4-Port, and 8-Port OC-12c/STM-4 Multirate POS SPA Optical Transceiver Modules, Connectors, and Cables	92
OC-12 Module Connections	93
1-Port OC-192c/STM-64 POS/RPR XFP SPA Overview	94
1-Port OC-192c/STM-64 POS/RPR XFP SPA LEDs	94
1-Port OC-192c/STM-64 POS/RPR XFP SPA Interface Specifications	95
1-Port OC-192c/STM-64 POS/RPR XFP SPA Optical Transceiver Modules, Connectors, and Cables	95
OC-192 Module Connections	96
2-Port and 4-Port Clear Channel T3/E3 Serial SPA Overview	97
2-Port and 4-Port Clear Channel T3/E3 SPA LEDs	97
2-Port and 4-Port Clear Channel T3/E3 SPA Interface Specifications	98
2-Port and 4-Port Clear Channel T3/E3 SPA Cables and Connectors	98
2-Port and 4-Port Channelized T3 Serial SPA Overview	99
2-Port and 4-Port Channelized T3 SPA LEDs	99
2-Port and 4-Port Channelized T3 SPA Interface Specifications	100
2-Port and 4-Port Channelized T3 SPA Cables and Connectors	100
4-Port Serial Interface SPA Overview	101
4-Port Serial Interface SPA LEDs	101
4-Port Serial Interface SPA Interface Specifications	102
4-Port Serial Interface SPA Cables, Connectors, and Pinouts	103
8-Port Channelized T1/E1 SPA Overview	105
8-Port Channelized T1/E1 Serial SPA LEDs	105
8-Port Channelized T1/E1 Serial SPA Interface Specifications	106
8-Port Channelized T1/E1 Serial SPA Cables, Connectors, and Pinouts	106
1-Port Channelized STM-1/OC-3 SPA Overview	107
1-Port Channelized STM-1/OC-3 SPA LEDs	108
1-Port Channelized STM-1/OC-3 SPA Interface Specifications	108
1-Port Channelized STM-1/OC-3 SPA Cables and Connectors	109
1-Port Channelized OC-12/STM-4 SPA Overview	110
1-Port Channelized OC-12/STM-4 SPA LEDs	110
1-Port Channelized OC-12/STM-4 SPA Interface Specifications	111
1-Port Channelized OC-12/STM-4 SPA Cables and Connectors	111
Cisco WebEx Node for ASR 1000 Series Overview	113
Cisco WebEx Node SPA LEDs	113
Cisco DSP SPA for ASR 1000 Series Overview	114
Understanding the Need for SPA-DSP	114
SPA-DSP Overview	114
Features of SPA-DSP	116
SPA-DSP LED	116
1-Port Channelized OC3 STM-1 ATM CEoP SPA Overview	117
1-Port Channelized OC-3 ATM CEoP SPA LEDs	117
1-Port Channelized OC-3 ATM CEoP SPA Interface Specifications	118
1-Port Channelized OC-3 ATM CEoP SPA Optical Transceiver Modules and Cables	118
2-Port Channelized T3/E3 ATM CEoP SPA Overview	119
2-Port Channelized T3/E3 ATM CEoP SPA LEDs	119
2-Port Channelized T3/E3 ATM CEoP SPA Interface Specifications	120
2-Port Channelized T3/E3 ATM CEoP SPA Cables and Connectors	120
24-Port Channelized T1/E1/J1 ATM CEoP SPA Overview	121
24-Port Channelized T1/E1/J1 CEoP SPA LEDs	121
24-Port Channelized T1/E1/J1 CEoP SPA Interface Specifications	122
24-Port Channelized T1/E1/J1 CEoP SPA Cables and Connectors	122
Cable Installation	123
SPA Cable Pinouts	123
RJ-45 Cable Pinouts	126
Patch Panel Cabling	126
24-Port Channelized T1/E1/J1 CEoP SPA Patch Panel	126
Preparing to Install a SIP or a SPA	129
Required Tools and Equipment	129
Safety Guidelines	129
Safety Warnings	129
Warning Definition	130
Electrical Equipment Guidelines	136
Telephone Wiring Guidelines	136
Preventing Electrostatic Discharge Damage	136
Laser/LED Safety	137
Installing and Removing a SIP	139
Handling SIPs	139
Online Insertion and Removal	140
Preparing for Online Removal of a SIP	140
Deactivating a SIP	141
Reactivating a SIP	141
Verifying the Deactivation and Activation of a SIP	142
Preparing for Online Removal of a SPA	143
Deactivating a SPA	143
Reactivating a SPA	145
Verifying the Deactivation and Activation of a SPA	146
Deactivation and Activation Configuration Examples	146
Deactivation of a SIP Configuration Example	146
Activation of a SIP Configuration Example	147
Deactivation of a SPA Configuration Example	147
Activation of a SPA Configuration Example	147
SIP Installation and Removal	147
Installing and Removing a SPA	151
Handling SPAs	151
SPA Installation and Removal	152
Installing a SPA in a SIP	152
Removing a SPA from a SIP	152
Online Insertion and Removal	156
Optical Device Maintenance	156
Cleaning Optical Devices	157
Checking the Installation	157
Verifying the Installation	157
Using show Commands to Verify the SIP and SPA Status	158
Using show Commands to Display SPA Information	159
SPA Blank Filler Plates	159
SPA Cable Management Brackets	160
Troubleshooting the Installation	161
Troubleshooting the Hardware	161
SIP is Deactivated	162
SIP Transitions Repeatedly from On to Off	163
Troubleshooting the Cisco WebEx Node and SPA-DSP for ASR 1000 Series Hardware	163
Cisco WebEx Node SPA and SPA-DSP is in Out-of-Service State	163
Cisco WebEx Node SPA Has Issued Hardware Error Messages	167
Hard Disk Drive Errors on the Cisco WebEx Node SPA	168
Collecting the show tech-support Output from the Cisco WebEx Node SPA Console	170
Reformatting the Hard Disk Drive on the Cisco WebEx Node SPA	171
Prerequisites	171
Troubleshooting the 1-Port 10-Gigabit Ethernet LAN/WAN-PHY SPA for ASR 1000 Series Hardware	174
Feature Change to CPU-Usage show Command	175
Using debug Commands	177
Packing a SPA for Shipment	177
Packing a SIP for Shipment	180

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7-7

Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide

OL-14126-12

Chapter 7

Troubleshooting the Installation

Troubleshooting the Hardware

Cisco WebEx Node SPA Has Issued Hardware Error Messages

There are several different error messages for the Cisco WebEx Node SPA that might appear in the output

of the

show logging

command.

Table 7-4

provides an example of error messages of the SPA_CPU_ERR

type.

For more information about other system error messages for the Cisco WebEx Node SPA, refer to the

System Messages for Cisco IOS XE

document.

Table 7-4

SPA_CPU_ERR Messages on the Cisco WebEx Node SPA

Possible Problem

Observations and Comments

Solutions

Hardware problem on the

Cisco WebEx Node SPA.

The

show logging

command

shows a SPA_CPU_ERR

message for the

SPA_SRVCS_ENGINE facility,

as shown in the following

example:

*Mar 24 23:52:06.527:

%SPA_SRVCS_ENGINE-3-SPA_CPU_

ERR: SIP0/1:

SPA-WMA-K9[0/1]: SPA CPU HW

errors: Octeon L2D ECC

double bit (core 4): fadr:

0x23e86, syn0: 0x0, syn1:

0xe7c00

*Mar 24 23:52:06.527:

%SPA_SRVCS_ENGINE-3-HW_ERR:

SIP0/1: SPA-WMA-K9[0/1]: A

Hardware device error was

detected by SPA CPU, trying

to recover the SPA by

reload.

Look up the error message in the Error Message

Decoder tool or in the

System Messages for Cisco IOS

document.

Record the message exactly as it appears on the

console.

Collect the output from the

show tech-support

command on the Cisco WebEx Node SPA console and

contact Cisco technical support to create a Return

Materials Authorization (RMA) case.

For information about running the show tech-support

command on the Cisco WebEx Node SPA console, see the

“Collecting the show tech-support Output from the Cisco

WebEx Node SPA Console” section on page 7-10

DSP SPA: A hardware device

error was detected

DSP firmware is a software that

performs all DSP services. DSP

firmware is downloaded from

SIP to the SPA-DSP. If DSP

firmware is not downloaded to

SPA-DSP, the following error

message is displayed on console:

“DSP SPA: A hardware device

error was detected”.

Reload the SPA-DSP using the

hw-module subslot

slot/subslot

reload

command from privilege exec

command mode.