Cisco MDS-9124 Troubleshooting Guide - Page 507

Chapter 26 Troubleshooting Fabric Manager Troubleshooting Fabric Manager Web Client Send documentation comments to [email protected] Step 6 Click OK, and then click OK on the Security tab to exit. Clearing Java Web Start Cache To clear the Java Web Start cache, follow these steps: Step 1 Step 2 Start the Java Web Start Application Manager (javaws.exe or javaws). Go to File > Preferences > Advanced and clear the applications folder or cache. You can manually delete the .javaws or cache directory. On Windows, this directory is under Documents and Settings, and on UNIX, this directory is under $HOME. Cannot Log Into Fabric Manager Web Client Symptom Cannot log into Fabric Manager Web Client. Table 26-4 Cannot Access Fabric Manager Web Client Symptom Cannot log into Fabric Manager Web Client. Possible Cause Forgot password. Access set for RADIUS or TACACS+ but server is not responding. No valid ID message displayed. Fabric Manager Server has not discovered the fabric. Solution Reset the administrative password. See the "Recovering a Web Client Password" section on page 26-11. Set for local authentication. See the "Setting Fabric Manager Authentication Method" section on page 26-12. After you verify the RADIUS or TACACS+ server, you can set the authentication method to use RADIUS or TACACS+. Open Fabric Manager and rediscover the fabric. Recovering a Web Client Password Fabric Manager Web Client user passwords are encrypted and stored locally on the workstation where you installed the Web Client. If you forget a password, you can make a new network-admin user locally on the workstation where you installed the Web Client and then log in and delete the old user account under the Admin tab. To create a user on the workstation where you installed the Web Client and delete the old user, follow these steps: Step 1 Step 2 Go to the Web Client installation directory and cd to the bin directory. Enter the following line to create a user: addUser OL-9285-05 Cisco MDS 9000 Family Troubleshooting Guide, Release 3.x 26-11