Coby MP620 User Manual - Page 33

The player does not turn on., The buttons do not work., There is no sound during playback. - troubleshooting

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Page 33 highlights

English The player does not turn on.  Ensure that the player is fully charged. Try charging the player overnight (8 hours).  Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again. The buttons do not work.  Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again. I cannot transfer files to the player.  Ensure that your computer is running a sup- ported operating system. There is no sound during playback.  Check the volume level.  Ensure that the headphones are attached securely to the player. The sound quality of the music is poor.  Try playing the file on your computer. If the sound quality is still poor, try downloading the file again or re-encoding the file yourself.  Ensure that the bit rate of the file is not too low. The higher the bit rate of the file, the better it will sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.  Try lowering the volume of the player.  If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try using another USB cable.  Ensure that the headphones are attached securely to the player.  Ensure that the player's memory capacity is not full. Page 33 Troubleshooting & Support

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Page 33
Troubleshooting & Support
English
The player does not turn on.
Ensure that the player is fully charged. Try
±
charging the player overnight (8 hours).
Reset the player (use a paper clip to gently press
±
the Reset button on the rear of the player) and
try again.
The buttons do not work.
Reset the player (use a paper clip to gently press
±
the Reset button on the rear of the player) and
try again.
I cannot transfer files to the player.
Ensure that your computer is running a sup-
±
ported operating system.
If using a USB extension cable, ensure that it is
±
securely attached to the player and the PC, or
try using another USB cable.
Ensure that the player’s memory capacity is not
±
full.
There is no sound during playback.
Check the volume level.
±
Ensure that the headphones are attached
±
securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the
±
sound quality is still poor, try downloading the
file again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low.
±
The higher the bit rate of the file, the better it
will sound. The minimum recommended bitrate
is µ28kbps for MP3s and ¹ºkbps for WMAs.
Try lowering the volume of the player.
±
Ensure that the headphones are attached
±
securely to the player.